Sonesta Simply Suites Cleveland Westlake
73 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
73 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Sonesta Simply Suites Cleveland Westlake, les prix par nuit s'élèvent en moyenne à 69 $US pendant le mois le moins cher (décembre) et à 126 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 91 $US |
| février | 78 $US |
| mars | 74 $US |
| avril | 80 $US |
| mai | 89 $US |
| juin | 86 $US |
| juillet | 93 $US |
| août | 126 $US |
| septembre | 73 $US |
| octobre | 75 $US |
| novembre | 74 $US |
| décembre | 69 $US |
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sept. · 73 $US
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Le plus cher : août (env. 126 $US)
Le moins cher : décembre (env. 69 $US)
À propos de cet établissement
La détente avant tout ! Profitez des nombreuses options de loisirs disponibles dans l'hébergement, notamment une salle de fitness ouverte 24 h/24, ou admirez la vue qui vous est offerte depuis une terrasse et un jardin. Parmi les équipement...
Équipements
La détente avant tout ! Profitez des nombreuses options de loisirs disponibles dans l'hébergement, notamment une salle de fitness ouverte 24 h/24, ou admirez la vue qui vous est offerte depuis une terrasse et un jardin. Parmi les équipements et services offerts par cet hôtel de style colonial, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service d'assistance pour les visites touristiques ou l'achat de billets et une aire de pique-nique.
Services de l'établissement
Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un service de départ express et une consigne à bagages. Si vous devez organiser une réunion à Westlake, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 46 mètres carrés et comprenant un espace de conférence et une salle de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pour combler tous vos petits creux, Sonesta Simply Suites Cleveland Westlake vous propose un snack bar/épicerie fine.
Chambres
Passez un séjour comme il se doit dans une des 104 chambres de l'hébergement et profitez des nombreux équipements à votre disposition, notamment une cuisine avec un réfrigérateur et un micro-ondes. Votre chambre est équipée d'un lit avec surmatelas et d'un canapé-lit double. Un accès au réseau Internet Wi-Fi et câblé est offert gratuitement. De plus, une télévision connectée 50 pouces avec chaînes par câble est à votre disposition pour des moments de divertissement. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et une cafetière ou une bouilloire, mais aussi un téléphone avec des appels locaux gratuits.
Emplacement
En choisissant Sonesta Simply Suites Cleveland Westlake, vous profiterez d'un séjour en plein centre de Westlake, (Ouest Dover), à moins de 5 minutes en voiture de Lac Érié et Crocker Park. Cet hôtel se trouve à 22,5 km de Cleveland Metroparks Zoo et à 1,7 km de Regal Crocker Park.
À proximité
Crocker Park(0.9 miles)
Regal Crocker Park(1.1 miles)
Huntington Reservation(1.9 miles)
Lac Érié(2 miles)
Lake Erie Nature & Science Center(2 miles)
Huntington Beach(2.4 miles)
St John West Shore Family Health(2.6 miles)
Bay Lanes Bowling(2.7 miles)
Bradley Woods Reservation(2.8 miles)
Réserve naturelle Miller Nature Preserve(3.9 miles)
Exploitation viticole John Christ Winery(4.2 miles)
North Ridge Racket and Paddle(5.3 miles)
Centre commercial Westfield Great Northern Mall(6.1 miles)
Mercy Tri-City Medicine(6.3 miles)
Crushers Stadium(6.3 miles)
Aéroport international Hopkins (CLE)(14.1 miles)
Cleveland, Ohio (BKL-Burke Lakefront)(17 miles)
Cleveland, Ohio (CGF-Cuyahoga County)(30.3 miles)
Emplacement
30100 Clemens Road, Ouest Dover, Ohio, États-Unis d’Amérique
Crocker Park (0.9 miles)
Regal Crocker Park (1.1 miles)
Huntington Reservation (1.9 miles)
Lac Érié (2 miles)
Lake Erie Nature & Science Center (2 miles)
Huntington Beach (2.4 miles)
Options de chambre
12
Suite, 2 chambres, cheminée
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
700 ft²
ClimatisationChauffageWi-Fi (gratuit)Cheminée
8
Suite Studio, 1 grand lit, baignoire accessible aux personnes à mobilité réduite (Shower)
Détails de la chambre
1 Grand Lit Double
Couchages 3
400 ft²
ClimatisationChauffageWi-Fi (gratuit)
13
Suite Studio, 2 grands lits
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
548 ft²
ClimatisationChauffageWi-Fi (gratuit)Cheminée
12
Suite Studio, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
504 ft²
ClimatisationChauffageWi-Fi (gratuit)
7
Suite Studio, 1 grand lit, accessible aux personnes à mobilité réduite, cheminée (Shower)
Détails de la chambre
1 Grand Lit Double
Couchages 3
400 ft²
ClimatisationChauffageWi-Fi (gratuit)
Avis des voyageurs
7.3
Bien
Basé sur 1 001 avis vérifiés
Qui séjourne ici ?
Affaires
15%
Couples
25%
Familles
48%
Groupes
6%
Solo
4%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Sonesta Simply Suites Cleveland Westlake, les clients apprécient les suites spacieuses de type appartement avec cuisine et l'emplacement pratique à proximité des commerces et des autoroutes. Plusieurs soulignent également le personnel accueillant et la possibilité d'héberger des animaux, ce qui convient bien aux familles ou aux séjours plus longs.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Sonesta Simply Suites Cleveland Westlake, les clients apprécient les suites spacieuses de type appartement avec cuisine et l'emplacement pratique à proximité des commerces et des autoroutes. Plusieurs soulignent également le personnel accueillant et la possibilité d'héberger des animaux, ce qui convient bien aux familles ou aux séjours plus longs.
Cependant, de nombreux avis font état d'une propreté irrégulière et d'odeurs fortes, ainsi que de tapis tachés et de mobilier usé. Les installations et les équipements ne correspondent souvent pas aux descriptions, la piscine extérieure étant fréquemment fermée, les cheminées hors service et aucun petit-déjeuner n'étant proposé. Les heures d'ouverture de la réception sont limitées la nuit, ce qui entraîne des enregistrements retardés, des appels non rappelés, des annulations de dernière minute occasionnelles, ainsi que des cuisines ou une literie insuffisamment fournies pour le nombre de personnes. Attendez-vous à un hébergement offrant un bon rapport qualité-prix, mais avec des compromis en termes d'entretien, de personnel et de fiabilité.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les équipements extérieurs sont irréguliers : beaucoup signalent la piscine fermée ou vide et le jacuzzi/terrain de basket hors service ; la salle de sport est limitée et il n'y a pas d'ascenseur. Le parking est pratique, mais les clients notent que les machines à laver et certaines cheminées sont hors service.
Avis de voyageur à ce sujet
6
Sajeeb
13 mars 2025
·
A séjourné 5 nuits
Okay so firstly there aren’t many hotels that have basically townhomes available so space wise this is a gem. However space is really the only thing this hotel has going for it. Our 3 bed room came on two floors, makes sense space wise. But no elevators so if you have a wheelchair or are unable to walk upstairs this is not the place for you. As soon as we walked in the smell of weed hit. Honestly I get it, it’s a hotel but then we saw the stains on the carpet and burn holes on the PLASTIC couch. Wow that was uncomfortable. The living room had a tv, along with one in the room with the 2 full beds, and the king upstairs, but NO REMOTES. Front desk was able to provide me with one remote, no big deal. After an outing we came back and my goodness the weed smell was now stronger than ever. I called about it, not really much help there. My assumption is the neighbor downstairs or next door smoked in the bathroom and the vent came right up to our room. Our third morning we were greeted with with the smoke alarm going off, without a reason. Nobody was using any appliances. It went off for about a minutes before stopping on its own. I called the front desk and the stated “maintenance isn’t here on Saturday. The manager is home.” I asked them to have the manager to call me. Ofcourse no such call came through. There is no turndown service, I get it, it’s not that kind of hotel. Trash wise, you have to take it over to the dumpster on your own. I do not recommend
Okay so firstly there aren’t many hotels that have basically townhomes available so space wise this is a gem. However space is really the only thing this hotel has going for it. Our 3 bed room came on two floors, makes sense space wise. But no elevators so if you have a wheelchair or are unable to walk upstairs this is not the place for you. As soon as we walked in the smell of weed hit. Honestly I get it, it’s a hotel but then we saw the stains on the carpet and burn holes on the PLASTIC couch. Wow that was uncomfortable. The living room had a tv, along with one in the room with the 2 full beds, and the king upstairs, but NO REMOTES. Front desk was able to provide me with one remote, no big deal. After an outing we came back and my goodness the weed smell was now stronger than ever. I called about it, not really much help there. My assumption is the neighbor downstairs or next door smoked in the bathroom and the vent came right up to our room. Our third morning we were greeted with with the smoke alarm going off, without a reason. Nobody was using any appliances. It went off for about a minutes before stopping on its own. I called the front desk and the stated “maintenance isn’t here on Saturday. The manager is home.” I asked them to have the manager to call me. Ofcourse no such call came through. There is no turndown service, I get it, it’s not that kind of hotel. Trash wise, you have to take it over to the dumpster on your own. I do not recommend
8
Howard
2 juin 2025
·
A séjourné 2 nuits
The room was a lot more than I expected. The king bed was comfortable, the bedroom and bath linens were fresh and clean. The fireplace was a cozy bonus, and it was easy to turn on. The kitchen was easy to use and spacious. I enjoyed my stay, although I do wish that the pool was repaired and open.
The room was a lot more than I expected. The king bed was comfortable, the bedroom and bath linens were fresh and clean. The fireplace was a cozy bonus, and it was easy to turn on. The kitchen was easy to use and spacious. I enjoyed my stay, although I do wish that the pool was repaired and open.
10
Megan
23 juil. 2023
·
Clean, good parking, easy check in
Clean, good parking, easy check in
4
Brian
9 août 2025
·
A séjourné 7 nuits
The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water. Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell. Door onto balcony lock was broken so could not be secured. Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up. Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins. Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer Would not recommend this property.
The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water. Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell. Door onto balcony lock was broken so could not be secured. Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up. Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins. Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer Would not recommend this property.
6
Ashley
26 juin 2025
·
A séjourné 1 nuit
The room was nice but the rest of the services were not as advertised. We stayed the end of June and there was no water in the pool, there was no breakfast as advertised in the photos, there was coffee in the room and lobby but no coffee pots to brew it. This was just an overnight stay on our way to our destination so it served its purpose but with children we prefer a stay with a pool.
The room was nice but the rest of the services were not as advertised. We stayed the end of June and there was no water in the pool, there was no breakfast as advertised in the photos, there was coffee in the room and lobby but no coffee pots to brew it. This was just an overnight stay on our way to our destination so it served its purpose but with children we prefer a stay with a pool.
6
Todd
7 juil. 2024
·
A séjourné 3 nuits
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
6
Maureen
28 mai 2024
·
A séjourné 4 nuits
We specifically wanted an extended stay unit and access to a pool. Pool was empty of water and no hot tub available for use. There were four of us parents and adult chilren celebrating a college graduation. There were not enough forks, spoons, plates, glasses, cups or bowls for meals. The kitchen and living room/ bedroom area was attractive. The carpeting was quite stained and the bathroom was quite dated. Next time i’ll book a better extended stay.
We specifically wanted an extended stay unit and access to a pool. Pool was empty of water and no hot tub available for use. There were four of us parents and adult chilren celebrating a college graduation. There were not enough forks, spoons, plates, glasses, cups or bowls for meals. The kitchen and living room/ bedroom area was attractive. The carpeting was quite stained and the bathroom was quite dated. Next time i’ll book a better extended stay.
4
Claudia
6 sept. 2023
·
A séjourné 7 nuits
The property is run down. We stayed here last year and the hot tub was broken. Still broken. Washing machines did not work. The staff was helpful in getting my laundry done however. They stopped serving breakfast like last year with new owners. The internet was horrible. We cut out stay short because of that.
The property is run down. We stayed here last year and the hot tub was broken. Still broken. Washing machines did not work. The staff was helpful in getting my laundry done however. They stopped serving breakfast like last year with new owners. The internet was horrible. We cut out stay short because of that.
4
David
26 août 2023
·
A séjourné 3 nuits
Not as advertised. No breakfast. Hot tub broken. Basketball rim broken. No regular housekeeping. Our unit had a drip from the bathroom ceiling, and there was no one on site to address the problem.
Not as advertised. No breakfast. Hot tub broken. Basketball rim broken. No regular housekeeping. Our unit had a drip from the bathroom ceiling, and there was no one on site to address the problem.
8
Alex
20 juin 2024
·
A séjourné 2 nuits
Good value for the money. I would return but it is not without its faults. The good: Staff was friendly. It had a pool , and a mini play area for basketball and volleyball. Rooms were acceptably clean and there was a gas fireplace which was kind of cool/would be great in winter or even for those who wanted something more romantic, and the kitchen area was useful. The bad: Staff was there only from 8 am to 11 pm, there was not always coffee first thing in the morning, the pool had some annoyance with insects, sports equipment that was provided for free was not always there. The ugly: Not much. The bathtub/toilet area is tiny and the bathtub could use a grab bar for wheelchair/aged guests. Overall: Seriously, it is good value for your money. You get a large spacious room, a kitchenette, access to an outdoor pool, and the surrounding area had plenty of restaurants, shops and places to buy groceries. The place is not perfect but good value. I'd go back at the price.
Good value for the money. I would return but it is not without its faults. The good: Staff was friendly. It had a pool , and a mini play area for basketball and volleyball. Rooms were acceptably clean and there was a gas fireplace which was kind of cool/would be great in winter or even for those who wanted something more romantic, and the kitchen area was useful. The bad: Staff was there only from 8 am to 11 pm, there was not always coffee first thing in the morning, the pool had some annoyance with insects, sports equipment that was provided for free was not always there. The ugly: Not much. The bathtub/toilet area is tiny and the bathtub could use a grab bar for wheelchair/aged guests. Overall: Seriously, it is good value for your money. You get a large spacious room, a kitchenette, access to an outdoor pool, and the surrounding area had plenty of restaurants, shops and places to buy groceries. The place is not perfect but good value. I'd go back at the price.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est irrégulière, avec des signalements répétés d'odeurs fortes, de tapis tachés et de salles de bains mal nettoyées ; certains clients mentionnent la présence de nuisibles. Quelques séjours ont été décrits comme propres.
Avis de voyageur à ce sujet
8
Howard
2 juin 2025
·
A séjourné 2 nuits
The room was a lot more than I expected. The king bed was comfortable, the bedroom and bath linens were fresh and clean. The fireplace was a cozy bonus, and it was easy to turn on. The kitchen was easy to use and spacious. I enjoyed my stay, although I do wish that the pool was repaired and open.
The room was a lot more than I expected. The king bed was comfortable, the bedroom and bath linens were fresh and clean. The fireplace was a cozy bonus, and it was easy to turn on. The kitchen was easy to use and spacious. I enjoyed my stay, although I do wish that the pool was repaired and open.
2
Sharadha
31 juil. 2023
·
A séjourné 1 nuit
Worst suite I have even stayed in.. spiders, unclean bathroom, muddy floor, pathetic service at the front desk.. they should give me money for staying there..
Worst suite I have even stayed in.. spiders, unclean bathroom, muddy floor, pathetic service at the front desk.. they should give me money for staying there..
2
david
5 avr. 2024
·
A séjourné 1 nuit
Room wasn’t ready & when we got in it was still very dirty. No hot water to take a shower. I’ve stayed here many years ago & was very pleased. I don’t know what happened to this place. But I will not stay again We could smell marijuana very strongly
Room wasn’t ready & when we got in it was still very dirty. No hot water to take a shower. I’ve stayed here many years ago & was very pleased. I don’t know what happened to this place. But I will not stay again We could smell marijuana very strongly
4
Brian
9 août 2025
·
A séjourné 7 nuits
The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water. Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell. Door onto balcony lock was broken so could not be secured. Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up. Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins. Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer Would not recommend this property.
The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water. Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell. Door onto balcony lock was broken so could not be secured. Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up. Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins. Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer Would not recommend this property.
6
Kimberly
30 juil. 2023
·
A séjourné 4 nuits
When we first arrived there were no blankets and only 2 towels. No wash cloths for a family of 6. House keeping didn’t come in the entire 4 day stay so we had to go to the front desk to ask for basic materials like toilet paper. The rooms are updated but the closet doors in ours were broken and the tub was caulked to hole the tub handle on. Which isn’t secure so it kept falling out if it got bumped. The room was not swept and the bathroom had dead bugs and hair in it when we got there. I went in with a disinfectant before letting my kids shower. The one time we went to the pool there were a few unruly loud kids in it that made it difficult for our family to enjoy it.
When we first arrived there were no blankets and only 2 towels. No wash cloths for a family of 6. House keeping didn’t come in the entire 4 day stay so we had to go to the front desk to ask for basic materials like toilet paper. The rooms are updated but the closet doors in ours were broken and the tub was caulked to hole the tub handle on. Which isn’t secure so it kept falling out if it got bumped. The room was not swept and the bathroom had dead bugs and hair in it when we got there. I went in with a disinfectant before letting my kids shower. The one time we went to the pool there were a few unruly loud kids in it that made it difficult for our family to enjoy it.
2
Zahi
29 mai 2024
·
A séjourné 1 nuit
Bugs on the bed
Bugs on the bed
4
Spencer
8 mai 2023
·
A séjourné 2 nuits
Check in process was very slow. Once I arrived in room found hair in the bathtub, and hair in bathroom sink. Pillow cases and bed sheets were also soiled, I don’t think they were even changed from the previous guest.
Check in process was very slow. Once I arrived in room found hair in the bathtub, and hair in bathroom sink. Pillow cases and bed sheets were also soiled, I don’t think they were even changed from the previous guest.
2
Eyad
16 oct. 2024
·
A séjourné 4 nuits
Terrible experience! We are not high-maintenance people and never changed a room but this hotel room smelled awful like it hadn’t been cleaned in days. We found dirt and hair in the bathroom/sink. The linens looked suspecious. We arrived at night planning to stay 4 nights but left the hotel first thing in the morning. The staff were not very helpful despite offering to change the room but we did not trust the hotel anymore after chatting with them. When we asked for a refund for the rest of the duration, they refused and didn't even offer partial refund any kind of compensation. Definitely would not recommend staying there!
Terrible experience! We are not high-maintenance people and never changed a room but this hotel room smelled awful like it hadn’t been cleaned in days. We found dirt and hair in the bathroom/sink. The linens looked suspecious. We arrived at night planning to stay 4 nights but left the hotel first thing in the morning. The staff were not very helpful despite offering to change the room but we did not trust the hotel anymore after chatting with them. When we asked for a refund for the rest of the duration, they refused and didn't even offer partial refund any kind of compensation. Definitely would not recommend staying there!
10
Jaime Minter
10 avr. 2024
·
A séjourné 4 nuits
Great stay! Clean and quiet room. Just what we needed.
Great stay! Clean and quiet room. Just what we needed.
4
Laura
12 oct. 2025
·
A séjourné 1 nuit
The property was like putting lipstick on a pig. Some updates to countertops and furniture, but the carpet was shot and full of stains. Additionally there were holes in the closet door as well as in the shower ceiling on the lower level bathroom. No toilet paper holder and we found things that weren’t cleaned like a half drank Coke in the fridge. There was also a strong horrible smell as soon as we entered the unit that smelt like a mix between smoke and mildew. We were so tired from traveling that we bought fabreeze air freshener spray to deal with it for our one night there. We left early before the sun rose to get out of there. Not sure why there was a $250 deposit hold for a place like this. Spend a little more money and stay somewhere else.
The property was like putting lipstick on a pig. Some updates to countertops and furniture, but the carpet was shot and full of stains. Additionally there were holes in the closet door as well as in the shower ceiling on the lower level bathroom. No toilet paper holder and we found things that weren’t cleaned like a half drank Coke in the fridge. There was also a strong horrible smell as soon as we entered the unit that smelt like a mix between smoke and mildew. We were so tired from traveling that we bought fabreeze air freshener spray to deal with it for our one night there. We left early before the sun rose to get out of there. Not sure why there was a $250 deposit hold for a place like this. Spend a little more money and stay somewhere else.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont spacieuses, avec une cuisine entièrement équipée et des lits confortables, mais le décor est daté, le mobilier peut être usé et plusieurs cheminées ne fonctionnaient pas. Le bruit provenant de l'étage supérieur est un problème récurrent, et les unités à plusieurs niveaux manquent d'accès par ascenseur.
Avis de voyageur à ce sujet
6
Sajeeb
13 mars 2025
·
A séjourné 5 nuits
Okay so firstly there aren’t many hotels that have basically townhomes available so space wise this is a gem. However space is really the only thing this hotel has going for it. Our 3 bed room came on two floors, makes sense space wise. But no elevators so if you have a wheelchair or are unable to walk upstairs this is not the place for you. As soon as we walked in the smell of weed hit. Honestly I get it, it’s a hotel but then we saw the stains on the carpet and burn holes on the PLASTIC couch. Wow that was uncomfortable. The living room had a tv, along with one in the room with the 2 full beds, and the king upstairs, but NO REMOTES. Front desk was able to provide me with one remote, no big deal. After an outing we came back and my goodness the weed smell was now stronger than ever. I called about it, not really much help there. My assumption is the neighbor downstairs or next door smoked in the bathroom and the vent came right up to our room. Our third morning we were greeted with with the smoke alarm going off, without a reason. Nobody was using any appliances. It went off for about a minutes before stopping on its own. I called the front desk and the stated “maintenance isn’t here on Saturday. The manager is home.” I asked them to have the manager to call me. Ofcourse no such call came through. There is no turndown service, I get it, it’s not that kind of hotel. Trash wise, you have to take it over to the dumpster on your own. I do not recommend
Okay so firstly there aren’t many hotels that have basically townhomes available so space wise this is a gem. However space is really the only thing this hotel has going for it. Our 3 bed room came on two floors, makes sense space wise. But no elevators so if you have a wheelchair or are unable to walk upstairs this is not the place for you. As soon as we walked in the smell of weed hit. Honestly I get it, it’s a hotel but then we saw the stains on the carpet and burn holes on the PLASTIC couch. Wow that was uncomfortable. The living room had a tv, along with one in the room with the 2 full beds, and the king upstairs, but NO REMOTES. Front desk was able to provide me with one remote, no big deal. After an outing we came back and my goodness the weed smell was now stronger than ever. I called about it, not really much help there. My assumption is the neighbor downstairs or next door smoked in the bathroom and the vent came right up to our room. Our third morning we were greeted with with the smoke alarm going off, without a reason. Nobody was using any appliances. It went off for about a minutes before stopping on its own. I called the front desk and the stated “maintenance isn’t here on Saturday. The manager is home.” I asked them to have the manager to call me. Ofcourse no such call came through. There is no turndown service, I get it, it’s not that kind of hotel. Trash wise, you have to take it over to the dumpster on your own. I do not recommend
8
VINCENT M.
31 janv. 2025
·
A séjourné 1 nuit
Noisy upstairs All night walking by Big Foot! Fireplace inoperable, not soap or shampoo in shower containers!
Noisy upstairs All night walking by Big Foot! Fireplace inoperable, not soap or shampoo in shower containers!
8
Talena
3 déc. 2024
·
A séjourné 1 nuit
We booked this last minute when we needed another night closer to home, but couldn’t get all the way home. It was so nice to have a full kitchen space and a living room area separate from the beds. If we are in the area again, we will definitely be renting another! Great price for a small ‘apartment style’. I’ll be looking for similar in the future!
We booked this last minute when we needed another night closer to home, but couldn’t get all the way home. It was so nice to have a full kitchen space and a living room area separate from the beds. If we are in the area again, we will definitely be renting another! Great price for a small ‘apartment style’. I’ll be looking for similar in the future!
8
Sarah
3 févr. 2025
·
A séjourné 1 nuit
The room was excellent and the beds were comfortable. I enjoyed the fireplace on such a cold night. The only thing I didn't enjoy was the noise from the people upstairs, they had a dog running around all night. The staff at the front desk were friendly as well. I would definitely stay here again.
The room was excellent and the beds were comfortable. I enjoyed the fireplace on such a cold night. The only thing I didn't enjoy was the noise from the people upstairs, they had a dog running around all night. The staff at the front desk were friendly as well. I would definitely stay here again.
6
Doug
21 août 2024
·
A séjourné 28 nuits
Generally, my stay was fine, but the couch in the room was in terrible condition and I refused to sit on it. I tried to upload it for this review but was unable to. Outside the door and the steps leading up to the room were in dire need of painting and repair
Generally, my stay was fine, but the couch in the room was in terrible condition and I refused to sit on it. I tried to upload it for this review but was unable to. Outside the door and the steps leading up to the room were in dire need of painting and repair
8
Juan
9 août 2024
·
A séjourné 2 nuits
Overall this was a very good stay. The room was spacious, the bed was comfortable and the kitchen was a plus. although we kept hearing a beep coming from somewhere and couldn't find it until check the dishwasher and had to reset it to stop the noise. We also comeback from and event downtown and could smell gas when we walking in the room. We told the person upfront about it and they said they would send Maintenance but they never arrived. Other than that very good stay. Not to far from Stadium, Downtown and close to crooker park!
Overall this was a very good stay. The room was spacious, the bed was comfortable and the kitchen was a plus. although we kept hearing a beep coming from somewhere and couldn't find it until check the dishwasher and had to reset it to stop the noise. We also comeback from and event downtown and could smell gas when we walking in the room. We told the person upfront about it and they said they would send Maintenance but they never arrived. Other than that very good stay. Not to far from Stadium, Downtown and close to crooker park!
6
Todd
7 juil. 2024
·
A séjourné 3 nuits
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
8
Jose
13 févr. 2023
·
A séjourné 1 nuit
The room was big, very spacious but there were no blankets in the room only sheets and we were cold. It was clean but could use some updating. Great location and the staff were super friendly.
The room was big, very spacious but there were no blankets in the room only sheets and we were cold. It was clean but could use some updating. Great location and the staff were super friendly.
10
Lisa
9 avr. 2024
·
A séjourné 2 nuits
We booked a King loft suite a year ago at a very reasonable rate for my husband and I and our 3 college student sons to stay before and after the eclipse. Unfortunately, the property had sustained a fire since we booked which limited the availability of the loft suites, so they were able to upgrade us to 2 king suites. We had a nice and quiet stay and slept very well in the king bed. We loved having the kitchenette to eat our delivery meals and save our leftovers. It was a nice space to play cards at the table. We also enjoyed the fireplace to make things extra warm and cozy. Sonesta ES Suites is the way to go if you're in this area. Restaurants and shopping are minutes away.
We booked a King loft suite a year ago at a very reasonable rate for my husband and I and our 3 college student sons to stay before and after the eclipse. Unfortunately, the property had sustained a fire since we booked which limited the availability of the loft suites, so they were able to upgrade us to 2 king suites. We had a nice and quiet stay and slept very well in the king bed. We loved having the kitchenette to eat our delivery meals and save our leftovers. It was a nice space to play cards at the table. We also enjoyed the fireplace to make things extra warm and cozy. Sonesta ES Suites is the way to go if you're in this area. Restaurants and shopping are minutes away.
10
Robert
21 févr. 2025
·
A séjourné 2 nuits
Good wi-fi and comfortable beds
Good wi-fi and comfortable beds
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est mitigé : beaucoup font l'éloge du personnel accueillant et serviable, mais de nombreux avis font état d'heures limitées à la réception la nuit, de réponses lentes ou absentes, de retards à l'enregistrement et d'occasions de surréservation ou d'annulations.
Avis de voyageur à ce sujet
4
TIFFANY
29 juil. 2025
·
A séjourné 4 nuits
Had to wait 20 mins for someo e to show up at front desk to check in. Ftont desk gave another lady a key to our room by mistake and she just walked right in. No silverware, bowls and only 2 glasses.
Had to wait 20 mins for someo e to show up at front desk to check in. Ftont desk gave another lady a key to our room by mistake and she just walked right in. No silverware, bowls and only 2 glasses.
2
Mollie
6 mars 2025
·
A séjourné 1 nuit
I didn’t get to check in, as they called to tell me tbey closed at 11 pm and we can’t check in after that. So I paid for a hotel I couldn’t stay at, and Expedia customer service was unhelpful in this.
I didn’t get to check in, as they called to tell me tbey closed at 11 pm and we can’t check in after that. So I paid for a hotel I couldn’t stay at, and Expedia customer service was unhelpful in this.
10
Consuelo
20 oct. 2025
·
A séjourné 1 nuit
We only stayed one night to catch a flight but very impressed. Except the information on hotels.com doesn’t indicate the front desk closes at 10 and if you don’t check in by then toy may not get your room. The full kitchen and comfortable room made up for that though.
We only stayed one night to catch a flight but very impressed. Except the information on hotels.com doesn’t indicate the front desk closes at 10 and if you don’t check in by then toy may not get your room. The full kitchen and comfortable room made up for that though.
4
Brian
9 août 2025
·
A séjourné 7 nuits
The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water. Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell. Door onto balcony lock was broken so could not be secured. Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up. Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins. Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer Would not recommend this property.
The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water. Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell. Door onto balcony lock was broken so could not be secured. Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up. Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins. Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer Would not recommend this property.
2
Jessica
11 déc. 2022
·
A séjourné 1 nuit
Took hours to get checked in (I mean that literally), after check in I realized they gave us the wrong kind of rooms. Finally got to the first room (we had 7 reserved) and it had a VERY obvious gad leak. Attempted to call the front desk 6 times then went down to beat on the locked door of the lobby. No one ever came.Had to stick a bunch of people in one room becasue no one was there to get us a new room. Then had to end up calling the police for a noise complaint due to screaming teenagers outside. And this all happened AFTER 1am since it took so long to check in. On a bright note the police department has an extremely fast turn aroumd time. Worst stay I've ever had.
Took hours to get checked in (I mean that literally), after check in I realized they gave us the wrong kind of rooms. Finally got to the first room (we had 7 reserved) and it had a VERY obvious gad leak. Attempted to call the front desk 6 times then went down to beat on the locked door of the lobby. No one ever came.Had to stick a bunch of people in one room becasue no one was there to get us a new room. Then had to end up calling the police for a noise complaint due to screaming teenagers outside. And this all happened AFTER 1am since it took so long to check in. On a bright note the police department has an extremely fast turn aroumd time. Worst stay I've ever had.
10
Marie
18 août 2023
·
A séjourné 4 nuits
While my home was undergoing renovations, I booked four nights at this cozy suite for my family. The two queen was spacious and had a kitchen that was very important. Our home was not ready after four days so we needed to extend our stay. Realizing there were no rooms available was very troubling. However, Lisa was very determined to help us with our situation and was able to extend us three more nights in the same suite. Throughout our stay we notice Lisa working around the clock at the front desk, pool area, laundry; everywhere. There was even a time she put on a security hat and bounce someone in order to protect her other guest 👮... At one point returning from dinner we witnessed Lisa assisting a guest that recently had surgery; from the vehicle into their suite. Now that is great customer service worth mentioning. The staff was very kind to my children and helpful as well but definitely want to recognize Lisa for going above and beyond. I do recommend this for a stay in a situation similar to mine. And encourage all guest to be considerate and turn in the towels...
While my home was undergoing renovations, I booked four nights at this cozy suite for my family. The two queen was spacious and had a kitchen that was very important. Our home was not ready after four days so we needed to extend our stay. Realizing there were no rooms available was very troubling. However, Lisa was very determined to help us with our situation and was able to extend us three more nights in the same suite. Throughout our stay we notice Lisa working around the clock at the front desk, pool area, laundry; everywhere. There was even a time she put on a security hat and bounce someone in order to protect her other guest 👮... At one point returning from dinner we witnessed Lisa assisting a guest that recently had surgery; from the vehicle into their suite. Now that is great customer service worth mentioning. The staff was very kind to my children and helpful as well but definitely want to recognize Lisa for going above and beyond. I do recommend this for a stay in a situation similar to mine. And encourage all guest to be considerate and turn in the towels...
10
Robert
28 juin 2025
·
A séjourné 3 nuits
Second time we stayed here. It's quiet, clean and staff is very friendly and helpful.
Second time we stayed here. It's quiet, clean and staff is very friendly and helpful.
10
Drondric
21 mai 2024
·
A séjourné 2 nuits
I was initially impressed with enthusiasm, communication skills, and professional demeanor when I arrived to retrieve my reservation I am delighted to be writing this whoever that young man was the representative Front desk worker was I watch him handle a angry customer on the phone also check me and my family in and handle the 3 guest behind me you can tell that he is very reliable, dedicated, and eternally upbeat. His ability to calm angry or frustrated customers is unparalleled, and it is because of his excellence in this area that I repeatedly return to this hotel we need more people like him Without a doubt, I confidently recommend Sonesta es suits to all
I was initially impressed with enthusiasm, communication skills, and professional demeanor when I arrived to retrieve my reservation I am delighted to be writing this whoever that young man was the representative Front desk worker was I watch him handle a angry customer on the phone also check me and my family in and handle the 3 guest behind me you can tell that he is very reliable, dedicated, and eternally upbeat. His ability to calm angry or frustrated customers is unparalleled, and it is because of his excellence in this area that I repeatedly return to this hotel we need more people like him Without a doubt, I confidently recommend Sonesta es suits to all
2
Jihad
15 mai 2023
·
Lobby is closed form 11pm to 6am u can't check in you will be stock out there till the morning
Lobby is closed form 11pm to 6am u can't check in you will be stock out there till the morning
6
Elizabeth
14 sept. 2024
·
A séjourné 2 nuits
Property not kept up with regular maintenance. Front desk is not responsive.
Property not kept up with regular maintenance. Front desk is not responsive.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Pratique pour accéder aux autoroutes, aux commerces et aux restaurants ; plusieurs personnes l'ont trouvé calme.
Avis de voyageur à ce sujet
8
Kari
29 juil. 2024
·
A séjourné 1 nuit
Stayed here as a stop over on our way to Buffalo. Location was great (off the highway and close to eating options). Room was large and although it was a suite, it didn’t have any cups for the in room coffee maker (or any cups, plates, etc). Door was difficult to open and another guest said it was because it was “kicked in” by someone (which was unsettling). We eventually got in the room and it locked ok. Would stay again because of the location.
Stayed here as a stop over on our way to Buffalo. Location was great (off the highway and close to eating options). Room was large and although it was a suite, it didn’t have any cups for the in room coffee maker (or any cups, plates, etc). Door was difficult to open and another guest said it was because it was “kicked in” by someone (which was unsettling). We eventually got in the room and it locked ok. Would stay again because of the location.
8
Juan
9 août 2024
·
A séjourné 2 nuits
Overall this was a very good stay. The room was spacious, the bed was comfortable and the kitchen was a plus. although we kept hearing a beep coming from somewhere and couldn't find it until check the dishwasher and had to reset it to stop the noise. We also comeback from and event downtown and could smell gas when we walking in the room. We told the person upfront about it and they said they would send Maintenance but they never arrived. Other than that very good stay. Not to far from Stadium, Downtown and close to crooker park!
Overall this was a very good stay. The room was spacious, the bed was comfortable and the kitchen was a plus. although we kept hearing a beep coming from somewhere and couldn't find it until check the dishwasher and had to reset it to stop the noise. We also comeback from and event downtown and could smell gas when we walking in the room. We told the person upfront about it and they said they would send Maintenance but they never arrived. Other than that very good stay. Not to far from Stadium, Downtown and close to crooker park!
6
Todd
7 juil. 2024
·
A séjourné 3 nuits
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
6
Ronald
7 août 2023
·
A séjourné 2 nuits
It was very clean. Everything was in good working order. The wooden stairs were showing a lot of deterioration. The soap dispensers were nearly empty and there was no extra toilet paper in the room and no paper towels. Kitchen silverware had one fork and three knives but everything else was well stocked. No coffee maker. Good location and quite. Would stay here again except we would inspect the room for lacking items before they close up for the night.
It was very clean. Everything was in good working order. The wooden stairs were showing a lot of deterioration. The soap dispensers were nearly empty and there was no extra toilet paper in the room and no paper towels. Kitchen silverware had one fork and three knives but everything else was well stocked. No coffee maker. Good location and quite. Would stay here again except we would inspect the room for lacking items before they close up for the night.
8
Thomas
12 juin 2023
·
A séjourné 2 nuits
Location was good. Staff nice. Hotel good but past it’s prime.
Location was good. Staff nice. Hotel good but past it’s prime.
8
Jose
13 févr. 2023
·
A séjourné 1 nuit
The room was big, very spacious but there were no blankets in the room only sheets and we were cold. It was clean but could use some updating. Great location and the staff were super friendly.
The room was big, very spacious but there were no blankets in the room only sheets and we were cold. It was clean but could use some updating. Great location and the staff were super friendly.
10
Lisa
9 avr. 2024
·
A séjourné 2 nuits
We booked a King loft suite a year ago at a very reasonable rate for my husband and I and our 3 college student sons to stay before and after the eclipse. Unfortunately, the property had sustained a fire since we booked which limited the availability of the loft suites, so they were able to upgrade us to 2 king suites. We had a nice and quiet stay and slept very well in the king bed. We loved having the kitchenette to eat our delivery meals and save our leftovers. It was a nice space to play cards at the table. We also enjoyed the fireplace to make things extra warm and cozy. Sonesta ES Suites is the way to go if you're in this area. Restaurants and shopping are minutes away.
We booked a King loft suite a year ago at a very reasonable rate for my husband and I and our 3 college student sons to stay before and after the eclipse. Unfortunately, the property had sustained a fire since we booked which limited the availability of the loft suites, so they were able to upgrade us to 2 king suites. We had a nice and quiet stay and slept very well in the king bed. We loved having the kitchenette to eat our delivery meals and save our leftovers. It was a nice space to play cards at the table. We also enjoyed the fireplace to make things extra warm and cozy. Sonesta ES Suites is the way to go if you're in this area. Restaurants and shopping are minutes away.
8
kelly
9 mars 2025
·
A séjourné 2 nuits
Clean and quiet location but close to many shopping and eating options
Clean and quiet location but close to many shopping and eating options
8
Zayvion
13 déc. 2023
·
A séjourné 2 nuits
Everyone was nice & it was very convenient to crocker park shopping center.
Everyone was nice & it was very convenient to crocker park shopping center.
6
Elizabeth
8 août 2023
·
A séjourné 3 nuits
Good for staying with a dog. Nice grounds and neighborhood. Otherwise an average hotel.
Good for staying with a dog. Nice grounds and neighborhood. Otherwise an average hotel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Aucun petit-déjeuner n'est proposé malgré certaines annonces de tiers ; le café dans le hall d'entrée peut être irrégulier. Les cuisines dans les chambres permettent de préparer ses propres repas.
Avis de voyageur à ce sujet
6
emilie
9 déc. 2024
·
A séjourné 2 nuits
We booked our room through Expedia. Don’t fall for the same trap if prompted to pay additional fees for breakfast. We did, only to find out the hotel hasn’t offered breakfast since 2019. Our stay at the hotel otherwise was fine. The room was clean, but showed its age. There were pet stains in a few places on the carpet and some big splash stains on the curtains. For the price, we weren’t expecting a five star hotel so it was just fine and convenient for what we were doing in Cleveland.
We booked our room through Expedia. Don’t fall for the same trap if prompted to pay additional fees for breakfast. We did, only to find out the hotel hasn’t offered breakfast since 2019. Our stay at the hotel otherwise was fine. The room was clean, but showed its age. There were pet stains in a few places on the carpet and some big splash stains on the curtains. For the price, we weren’t expecting a five star hotel so it was just fine and convenient for what we were doing in Cleveland.
4
emmett
13 avr. 2024
·
A séjourné 1 nuit
The accomodations were fine, but, we were told we would have a hot breakfast and there was nothing. The reviews said the breakfast was good and it still says so on their site. They said the inn was under new ownership and price reductions had been given. We prepaid for our room at the time of the reservation and have seen no credit back to our card. Based on these circumstances, we would not return to this facility.
The accomodations were fine, but, we were told we would have a hot breakfast and there was nothing. The reviews said the breakfast was good and it still says so on their site. They said the inn was under new ownership and price reductions had been given. We prepaid for our room at the time of the reservation and have seen no credit back to our card. Based on these circumstances, we would not return to this facility.
6
Ashley
26 juin 2025
·
A séjourné 1 nuit
The room was nice but the rest of the services were not as advertised. We stayed the end of June and there was no water in the pool, there was no breakfast as advertised in the photos, there was coffee in the room and lobby but no coffee pots to brew it. This was just an overnight stay on our way to our destination so it served its purpose but with children we prefer a stay with a pool.
The room was nice but the rest of the services were not as advertised. We stayed the end of June and there was no water in the pool, there was no breakfast as advertised in the photos, there was coffee in the room and lobby but no coffee pots to brew it. This was just an overnight stay on our way to our destination so it served its purpose but with children we prefer a stay with a pool.
2
Elizabeth
16 juil. 2023
·
A séjourné 3 nuits
We've stayed at this hotel twice before. It's progressively gone down hill. Our first experience was great, our second visit was so-so, but during covid so we gave them another chance. This time it was the worst hotel I've ever stayed at. To start with their lobby is not staffed overnight from 11pm to 8am, but they have a quiet policy from 10pm to 7am. The guests seem to know this because it got rather noisy each night about 11pm (e.g. loud music outside, someone running sprints in the room above us, etc.). Then there was no toilet paper in our room and only 2 towels for a room that is supposed to sleep 4 (maybe 6 if you include the sofa bed). Also our bath tub was dirty, and the kitchen set up was lacking. It seemed that as things were lost or broken they didn't replace them or they replaced them cheaply - there were a few pieces of silverware and several pieces of plasticware in the drawer When I called to ask about the toilet paper, they asked me to come to the front desk to get it. I stopped by the next day for more towels and was asked to return the 2 that I already had so that they knew I wasn't stealing them... I objected since we actually had 6 people in our room. The front desk employee finally conceded that we could keep the towels when I informed her that we did indeed have 6 people in our room. I also want to mention that this hotel no longer serves breakfast. This was technically my fault for not checking, but I just assumed they did since they had in the past.
We've stayed at this hotel twice before. It's progressively gone down hill. Our first experience was great, our second visit was so-so, but during covid so we gave them another chance. This time it was the worst hotel I've ever stayed at. To start with their lobby is not staffed overnight from 11pm to 8am, but they have a quiet policy from 10pm to 7am. The guests seem to know this because it got rather noisy each night about 11pm (e.g. loud music outside, someone running sprints in the room above us, etc.). Then there was no toilet paper in our room and only 2 towels for a room that is supposed to sleep 4 (maybe 6 if you include the sofa bed). Also our bath tub was dirty, and the kitchen set up was lacking. It seemed that as things were lost or broken they didn't replace them or they replaced them cheaply - there were a few pieces of silverware and several pieces of plasticware in the drawer When I called to ask about the toilet paper, they asked me to come to the front desk to get it. I stopped by the next day for more towels and was asked to return the 2 that I already had so that they knew I wasn't stealing them... I objected since we actually had 6 people in our room. The front desk employee finally conceded that we could keep the towels when I informed her that we did indeed have 6 people in our room. I also want to mention that this hotel no longer serves breakfast. This was technically my fault for not checking, but I just assumed they did since they had in the past.
6
Tony
8 oct. 2023
·
A séjourné 2 nuits
Came to Cleveland for a family trip. Check in was fine. No thrills, so don't come here expecting free breakfast, etc. Front lobby is closed between 11 pm and 8 am. If you don't show before 11 pm, they cancel your room. Our first room was disgusting. Beds were made, but there was hair everywhere, food on the tables and it smelled. Clearly had not been cleaned. Called front desk, lady was very nice and she gave us a new room. New room was much better. Very outdated (funiture, carpet, curtains) and still weird smells. Beds were comfy, looks like bathrooms and kitchen have had some updates. Sunday morning, we had somone doing work outside our bedroom window. Kind of weird, you would think they would wait until after 11 when we check out. Not sure I would go back, but I did love the layout and extra space for 5 people.
Came to Cleveland for a family trip. Check in was fine. No thrills, so don't come here expecting free breakfast, etc. Front lobby is closed between 11 pm and 8 am. If you don't show before 11 pm, they cancel your room. Our first room was disgusting. Beds were made, but there was hair everywhere, food on the tables and it smelled. Clearly had not been cleaned. Called front desk, lady was very nice and she gave us a new room. New room was much better. Very outdated (funiture, carpet, curtains) and still weird smells. Beds were comfy, looks like bathrooms and kitchen have had some updates. Sunday morning, we had somone doing work outside our bedroom window. Kind of weird, you would think they would wait until after 11 when we check out. Not sure I would go back, but I did love the layout and extra space for 5 people.
4
Claudia
6 sept. 2023
·
A séjourné 7 nuits
The property is run down. We stayed here last year and the hot tub was broken. Still broken. Washing machines did not work. The staff was helpful in getting my laundry done however. They stopped serving breakfast like last year with new owners. The internet was horrible. We cut out stay short because of that.
The property is run down. We stayed here last year and the hot tub was broken. Still broken. Washing machines did not work. The staff was helpful in getting my laundry done however. They stopped serving breakfast like last year with new owners. The internet was horrible. We cut out stay short because of that.
4
David
26 août 2023
·
A séjourné 3 nuits
Not as advertised. No breakfast. Hot tub broken. Basketball rim broken. No regular housekeeping. Our unit had a drip from the bathroom ceiling, and there was no one on site to address the problem.
Not as advertised. No breakfast. Hot tub broken. Basketball rim broken. No regular housekeeping. Our unit had a drip from the bathroom ceiling, and there was no one on site to address the problem.
6
Kenya
13 févr. 2023
·
A séjourné 1 nuit
The room was clean but needs major updates ! They also false advertised free breakfast ! There is no breakfast
The room was clean but needs major updates ! They also false advertised free breakfast ! There is no breakfast
4
Matthew
4 août 2024
·
A séjourné 2 nuits
Not enough bedding. Lobby limited availability. Coffee rarely available
Not enough bedding. Lobby limited availability. Coffee rarely available
8
Alex
20 juin 2024
·
A séjourné 2 nuits
Good value for the money. I would return but it is not without its faults. The good: Staff was friendly. It had a pool , and a mini play area for basketball and volleyball. Rooms were acceptably clean and there was a gas fireplace which was kind of cool/would be great in winter or even for those who wanted something more romantic, and the kitchen area was useful. The bad: Staff was there only from 8 am to 11 pm, there was not always coffee first thing in the morning, the pool had some annoyance with insects, sports equipment that was provided for free was not always there. The ugly: Not much. The bathtub/toilet area is tiny and the bathtub could use a grab bar for wheelchair/aged guests. Overall: Seriously, it is good value for your money. You get a large spacious room, a kitchenette, access to an outdoor pool, and the surrounding area had plenty of restaurants, shops and places to buy groceries. The place is not perfect but good value. I'd go back at the price.
Good value for the money. I would return but it is not without its faults. The good: Staff was friendly. It had a pool , and a mini play area for basketball and volleyball. Rooms were acceptably clean and there was a gas fireplace which was kind of cool/would be great in winter or even for those who wanted something more romantic, and the kitchen area was useful. The bad: Staff was there only from 8 am to 11 pm, there was not always coffee first thing in the morning, the pool had some annoyance with insects, sports equipment that was provided for free was not always there. The ugly: Not much. The bathtub/toilet area is tiny and the bathtub could use a grab bar for wheelchair/aged guests. Overall: Seriously, it is good value for your money. You get a large spacious room, a kitchenette, access to an outdoor pool, and the surrounding area had plenty of restaurants, shops and places to buy groceries. The place is not perfect but good value. I'd go back at the price.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Stephen
25 avr. 2026
·
A séjourné 4 nuits
?
?
10
Kaliyah
5 janv. 2022
·
A séjourné 2 nuits
.
.
2
Rudy
il y a 2 semaines
·
A séjourné 1 nuit
Todo Estaba Muy Bien Hasta Que Vimos Que En Todas Las Ventanas Habían Docenas De Moscas & Eso No Nos Hizo Estar Cómodos , Por La Cual Pedimos Reembolso
Todo Estaba Muy Bien Hasta Que Vimos Que En Todas Las Ventanas Habían Docenas De Moscas & Eso No Nos Hizo Estar Cómodos , Por La Cual Pedimos Reembolso
8
Bryten
il y a 3 semaines
·
A séjourné 1 nuit
Enjoyed my stay here but the floors were dirty and not swept.
Enjoyed my stay here but the floors were dirty and not swept.
4
Shelvie
il y a 4 semaines
·
A séjourné 5 nuits
First I'll start with the room and sheets weren't clean you can tell the sheets had been previously used we was given sheets to put on ourselves. There was a Sticky traps for bugs or mice in the bathroom and the kitchen also a card was left on the kitchen table referring to the recent visit from the Orka Man. When I asked the staff about the possibility of insects particularly roaches and bed bugs they told me those traps are common in the rooms and assured we had nothing to worry about. Well let me tell you that was not true! We stayed 7 days after the 3rd day the roaches came out! They were in the kitchen They were on the night stands They were everywhere I was so disgusted but we were stuck with our reservation. No rooms was available to change to. The kitchen was filthy so I cleaned it myself. Both lights in the kitchen did not work There was no cookware no silver except for a large plastic spoon they did give me a pot That's it So I made a visit to Walmart and bought the rest of everything we need and a can of bug spray! Also there was no dishes except for two cups. The curtains We're so old and dirty They were shredded I found that to be the same in another Sonesta location also. When we walked into the room To turn on the lamp by the door I was shocked the that the shade and bulb was missing just a open lamp socket staff did address that and they also address the lights in the kitchen. Overall the room was disgusting and so was the exterior grounds. Staff friendly
First I'll start with the room and sheets weren't clean you can tell the sheets had been previously used we was given sheets to put on ourselves. There was a Sticky traps for bugs or mice in the bathroom and the kitchen also a card was left on the kitchen table referring to the recent visit from the Orka Man. When I asked the staff about the possibility of insects particularly roaches and bed bugs they told me those traps are common in the rooms and assured we had nothing to worry about. Well let me tell you that was not true! We stayed 7 days after the 3rd day the roaches came out! They were in the kitchen They were on the night stands They were everywhere I was so disgusted but we were stuck with our reservation. No rooms was available to change to. The kitchen was filthy so I cleaned it myself. Both lights in the kitchen did not work There was no cookware no silver except for a large plastic spoon they did give me a pot That's it So I made a visit to Walmart and bought the rest of everything we need and a can of bug spray! Also there was no dishes except for two cups. The curtains We're so old and dirty They were shredded I found that to be the same in another Sonesta location also. When we walked into the room To turn on the lamp by the door I was shocked the that the shade and bulb was missing just a open lamp socket staff did address that and they also address the lights in the kitchen. Overall the room was disgusting and so was the exterior grounds. Staff friendly
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:00
Avant 11:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-14: 72.71093955230712USD
- 2026-09-15: 72.95085712423324USD
- 2026-09-16: 72.95085712423324USD
- 2026-09-17: 72.51241926322936USD
- 2026-09-18: 126.19419500911712USD
- 2026-09-19: 126.19419500911712USD
- 2026-09-20: 72.52414328367233USD
- 2026-09-21: 81.4691482357788USD
- 2026-09-22: 81.45673301322937USD
- 2026-09-23: 81.67500319179534USD
- 2026-09-24: 81.67500319179534USD
- 2026-09-25: 117.5528214944458USD
- 2026-09-26: 117.23398801322936USD
- 2026-09-27: 81.23847163978576USD
- 2026-09-28: 81.67500319179534USD
- 2026-09-29: 81.67500319179534USD
- 2026-09-30: 81.67500319179534USD
- 2026-10-01: 81.67500319179534USD
- 2026-10-02: 83.67181123386382USD
- 2026-10-03: 131.50171145412443USD
- 2026-10-04: 81.67500319179534USD
- 2026-10-05: 81.67500319179534USD
- 2026-10-06: 83.44179502204895USD
- 2026-10-07: 82.6662222329712USD
- 2026-10-08: 82.6662222329712USD
- 2026-10-09: 110.57837211204529USD
- 2026-10-10: 110.57837211204529USD
- 2026-10-11: 82.6662222329712USD
- 2026-10-12: 82.6662222329712USD
- 2026-10-13: 82.6662222329712USD
- 2026-10-14: 82.6662222329712USD
- 2026-10-15: 95.63107813133239USD
- 2026-10-16: 110.57837211204529USD
- 2026-10-17: 129.51927337177275USD
- 2026-10-18: 82.94823269241333USD
- 2026-10-19: 82.6662222329712USD
- 2026-10-20: 82.6662222329712USD
- 2026-10-21: 82.6662222329712USD
- 2026-10-22: 82.94823269241333USD
- 2026-10-23: 110.57837211204529USD
- 2026-10-24: 129.51927337177275USD
- 2026-10-25: 82.94823269241333USD
- 2026-10-26: 82.6662222329712USD
- 2026-10-27: 82.6662222329712USD
- 2026-10-28: 82.6662222329712USD
- 2026-10-29: 82.6662222329712USD
- 2026-10-30: 110.57837211204529USD
- 2026-10-31: 95.63107813133239USD
- 2026-11-01: 82.94823269241333USD
- 2026-11-02: 82.6662222329712USD
- 2026-11-03: 82.94823269241333USD
- 2026-11-04: 82.6662222329712USD
- 2026-11-05: 82.6662222329712USD
- 2026-11-06: 95.9448222518158USD
- 2026-11-07: 95.9448222518158USD
- 2026-11-08: 82.94823269241333USD
- 2026-11-09: 82.94823269241333USD
- 2026-11-10: 82.6662222329712USD
- 2026-11-11: 82.94823269241333USD
- 2026-11-12: 82.94823269241333USD
- 2026-11-13: 94.94508865730285USD
- 2026-11-14: 94.63268291542053USD
La réception est ouverte tous les jours de 08 h 00 à 23 h 00. Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Les horaires de la réception sont limités. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 21 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Dépôt : 250 USD par hébergement, par séjour
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
- Possibilité de location à long terme
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Cet hébergement bénéficie d’un nettoyage par des professionnels
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
- L'entretien de cet hébergement est confié à des professionnels.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Dépôt de garantie pour animal de compagnie : 75.00 USD par séjour
- Animaux de compagnie : 10 USD par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Activités
Piscine
Courts de tennis
Parcours de golf (à proximité)
Planche à voile
Cyclisme
Pêche
Équitation
Canoë
Randonnée
Mobilier d'extérieur
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Services
Organisation d'excursions
Nettoyage à sec
Salle de banquet
Coffre-fort
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
Concierge Services
Général
Jacuzzi/Bain à remous
Aire de pique nique/Tables
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Connexion Internet
Wi-fi gratuit