Motel 6-Knoxville, TN - North

Traveled with my fiancé,and 18 year old daughter. We went to see a show in downtown Knoxville a 3 hour drive from where we live. Booked this hotle last minute online,because we didn't want to drive back home so late. When we got there the staff didn't speak English so it was hard to communicate he also tried to charge me a extra 10 dollars cause my reservation had two people instead of 3 which I didn't think that would matter due to it being a double bed hotel room. He gave us a room that was completely disgusting! Burn holes all over the bed cover, floor was nasty,mirror was nasty just the whole thing was horrible, and I've stayed in some 1 star hotels before nothing ever this bad, I would have slept in my car before laying on those beds! Even sleeping in the car wasn't an option because there were definitely some shady people in and out of the other hotel rooms....we drove home that night!

We were very tired from driving for hours. When we arrived there were shady people around the property and thick smell of Marijuana. When I made my reservation I asked for a non-smoking room. The decal on the door indicated no smoking. We walked in and it reeked of cigarette smoke. We had our sweet dog with us. She kept sniffing the air.There was stains on my bedspread with a cigarette hole. Needed to go to the bathroom after a long last stretch to the motel. There wasn't enough toliet paper to wipe and no other roll to be found, so my husband got our kleenex from our car. When we checked out I let the front desk lady know of our disappointment and she didnt care. We were thinking this probably wasn't the first time she heard it. Her Customer Service needs re-training. She acted liked she doesn't like her job. We couldn't wait to leave this place. The place is a dump.

Ac did not work right had a terrible night and won't stay there again

I booked here for my son graduation and called to inform I was running late but the staff didn’t understand English or something very well and told me I didn’t have a reservation and kept hanging up on me

Staff very friendly! Means alot! Rooms have been updated & are very nice!