Crowne Plaza Al Khobar by IHG

Je n'ai pas reçu la facture de ma nuit du 25/02 au 26/02 alors que l'on dit qu'ils ne la donnait pas au comptoir comme ils l'envoyaient par mail. Je n'ai jamais reçu ce mail!!! lecorre.pascal@orange.fr

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Excellent accueil. Merci à M. Abdellah

A disappointing experience that did not meet expectations. The hotel differs significantly from the photos presented. The furniture is noticeably worn and not clean, with visible stains on the sofas. There is also an unpleasant odor throughout the room. The bathroom curtains have a strong musty smell that is clearly noticeable in both the room and bathroom. The bed mattress and pillows are heavily worn and have lost their firmness due to extensive use. Overall, this was an experience that will not be repeated. Had circumstances allowed, I would not have continued my stay at the hotel.

Everything and I mean everything met our expectations, but Mr Ibrahim on front desk just took the service to a whole new level. A very well done to him and senior management should consider making a better use of his talent. Keep it up.