Hilton Garden Inn Oklahoma City Midtown

I was super impressed with this property upon first impression, very spacious room with updates / appeared to be renovated recently. I wouldn't be able to stay again primarily due to how loud the air conditioner was. I travel for work and have stayed in many hotels and this was the worse I've ever dealt with. Additionally, my TV didn't work, brand new, but seemed never to be setup. No option to login to apps without signing into TV with Samsung account, no live TV, nothing would load. The lady at the front desk was very willing to help. Seemed to be the acting bartender and server which she informed me at check in that there was nobody there and to place order with her if needed. When called about the TV issue, she came to my room to troubleshoot and eventually brought me a new TV and swapped them out. It was frustrating and not something I wanted to deal with after a long day of work and travel. Management seemed to be lacking.

The room was decently clean. The room didn’t have enough towels, several of the charging ports were broken. The hot and cold in the shower was not working properly it was either burning hot or freezing cold. The beds were supposed to be to queens but they were mostly definitely full. The people above us were very loud at 2am jumping on the bed. The accommodations were lacking for the price of the room. The pool was not textured I almost slipped on the steps getting in, a pool light came out while I was in the pool. Parking was fine. The staff was neutral not friendly.

The hotel was booked full so we didn’t have any hot water either night we stayed. The kids enjoyed the pool and hot tub

Check in attendant was less than friendly. Hotels.com reservation said breakfast was included but Hilton refused to honor that representation.

The room was OK pillows were very uncomfortable but the shower and the sink never produced any hot water. I ran the hot water for about 15 minutes and still nothing came out. I was very disappointed that made my whole night and morning awful.