Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered?

A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 40 per accommodation, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available at the hotel?

The hotel offers step-free entrances and wheelchair-accessible facilities in public areas and rooms.

Where is the hotel located in relation to local attractions?

The hotel is located 0.4 miles from Santa Claus House and 9.1 miles from Chena River, with several other attractions nearby.

Hotel North Pole

What guests think

At Hotel North Pole, guests consistently highlight very friendly, helpful staff, clean and comfortable rooms, and a convenient, often quiet location near restaurants, attractions, and highways, making it an easy base for visiting North Pole and Fairbanks.

Feedback on the complimentary breakfast is mixed, ranging from very good and well stocked to minimal or underwhelming with missing items or equipment issues. Several reviewers felt rates were high for the value, though others were satisfied overall. Occasional downsides include thin walls, very firm beds, low or weak showers, and sporadic maintenance or housekeeping lapses. Best suited to travelers seeking a practical base rather than full service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

Celia

Mar 19, 2024

·

Stayed 1 night

Extremely pet friendly! They even give you a dog bed and bowls!

10

Margaret

Jul 12, 2023

·

Stayed 1 night

This is a clean and relatively new hotel. It is nicely decorated and furnished. However, there is not much to do in North Pole other than to see the Santa statue and shop. We did eat at a DD&D restaurant which was excellent.

10

Myra

Apr 7, 2025

·

Stayed 1 night

Undergoing some updating which is needed. Breakfast was subpar, but mainly because there were so few guest due to renovations happening. Had there been more guest staying there They would’ve had better service, attendance and quality of food. But that all being said, I would stay there again with no problem.

10

Glenda

Nov 10, 2024

·

Stayed 1 night

This hotel is very classy and comfortable. It is always extremely clean and that is why we stay here.

8

Kenneth

Sep 19, 2023

·

Stayed 1 night

We enjoyed our stay at the Hotel. The room was very nice and clean.Very nice breakfast also. The only thing I would like to see improved on is most people associate the North Pole with Christmas so we thought the lobby area would be decorated and overwhelm us, but it was decorated in Halloween.

8

Debra

Aug 24, 2022

·

Stayed 2 nights

We were surprised by this nice hotel in North Pole. We had not been impressed by so many hotels we had driven past and found this one modern, clean and comfortable.

10

Deborah

May 10, 2024

·

Stayed 1 night

Very nice property Staff is really great

10

BOBBY

Jul 25, 2024

·

Stayed 9 nights

We stayed several nights, and enjoyed the breakfast offered very much. Someone was diligent to keep the options refilled as needed. There was an ice machine on our floor.

8

michelle

Mar 10, 2024

·

Stayed 5 nights

Beautiful facility Loved this spot. Only thing lacking is a hot tub.

2

Mendenzon

Feb 16, 2024

·

Stayed 3 nights

The staff is very rude and for a hotel that is pet friendly it is very inconvenient that I was told if I leave the building I cant leave my pet in a kennel. I cannot take my peta to conference meetings so staying at this place was pointless

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Cleanliness

Reviews frequently praise very clean rooms and property. A few note maintenance or housekeeping issues such as infrequent cleaning, bathroom pests, weak flushes, or a nonworking TV.

Related guest reviews

8

Alfred

May 16, 2025

·

Stayed 1 night

Very pleasant staff. Clean rooms, restaurants within walking distance

8

Joanna

Aug 9, 2023

·

Stayed 5 nights

Clean hotel, convenient to food and groceries, it’s undeniably overpriced but there aren’t many options in the area. Very clean and the staff is extraordinarily kind. It’s my go-to spot for business trips to Moose Creek.

10

Carol

Sep 3, 2024

·

Stayed 1 night

The hotel was close to the highway, but quiet. It was very convenient. It was very clean and the staff was very friendly.

10

Glenda

Nov 10, 2024

·

Stayed 1 night

This hotel is very classy and comfortable. It is always extremely clean and that is why we stay here.

10

Michelle

Aug 14, 2022

·

Stayed 3 nights

This hotel was excellent. Very pretty, clean and comfortable. Close to everything in North Pole and Fairbanks.

6

Karen

May 15, 2025

·

Stayed 3 nights

The room was clean- Breakfast was minimal and just ok Our TV never worked- they just kept saying they were coming to fix it

8

Shirl

Oct 28, 2024

·

Stayed 2 nights

Staff was friendly and efficient enjoyed speaking with them. Room was spacious and clean. Toilet didn’t flush very well, but other than the stay was nice.

10

David

Dec 25, 2023

·

Stayed 1 night

Awesome place great value and clean

8

Susan

Jun 22, 2024

·

Stayed 1 night

Found some bugs in the bathroom.

6

Duane

Jul 16, 2025

·

Stayed 2 nights

Rooms are clean, but the walls are thin with lots of noise from adjoining rooms. Staff was friendly, but understaffed to a point where rooms are only cleaned every other day. Breakfast was underwhelming with many items missing. Great views of Pizza Hut and Safeway Shopping center. Over priced and not ready for prime time.

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AI-generated summary based on recent guest reviews

Rooms

Guests often describe rooms as modern, comfortable, and sometimes spacious. Some report thin walls, very firm mattresses, or low and weak showers affecting comfort.

Related guest reviews

10

Tim

Aug 18, 2025

·

Stayed 2 nights

Really nice rooms, very convenient, very good breakfast.

10

Keith

Nov 18, 2024

·

Stayed 1 night

This was a great option to stay in North Pole. The room was excellent. Bed was comfortable. It was nice to have an included breakfast. I would stay here again.

8

John

Sep 2, 2022

·

Stayed 1 night

Not a bad place. Price is horrendous for what you get, but for the Fairbanks area it’s not excessive, not when average chain hotels cost more than a five star somewhere else. Room comfort a little lacking but not terrible. Breakfast is decent.

8

Kathleen

Feb 22, 2024

·

Stayed 1 night

The hotel was convenient to area attractions and clean and comfortable; however the shower was weak and for someone four feet tall.

8

Kenneth

Sep 19, 2023

·

Stayed 1 night

We enjoyed our stay at the Hotel. The room was very nice and clean.Very nice breakfast also. The only thing I would like to see improved on is most people associate the North Pole with Christmas so we thought the lobby area would be decorated and overwhelm us, but it was decorated in Halloween.

8

Debra

Aug 24, 2022

·

Stayed 2 nights

We were surprised by this nice hotel in North Pole. We had not been impressed by so many hotels we had driven past and found this one modern, clean and comfortable.

8

Shirl

Oct 28, 2024

·

Stayed 2 nights

Staff was friendly and efficient enjoyed speaking with them. Room was spacious and clean. Toilet didn’t flush very well, but other than the stay was nice.

10

Sean

Oct 2, 2025

·

Stayed 1 night

Great rooms friendly staff

6

Duane

Jul 16, 2025

·

Stayed 2 nights

Rooms are clean, but the walls are thin with lots of noise from adjoining rooms. Staff was friendly, but understaffed to a point where rooms are only cleaned every other day. Breakfast was underwhelming with many items missing. Great views of Pizza Hut and Safeway Shopping center. Over priced and not ready for prime time.

8

Mara

Jul 26, 2024

·

Stayed 3 nights

The only negative was the very very firm bed. I travel every week and this may be the hardest bed I've ever had room 314

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Service

Service is widely described as friendly, helpful, and accommodating, with staff offering local tips and going above and beyond. Isolated complaints mention rudeness, understaffing, or fees.

Related guest reviews

8

Alfred

May 16, 2025

·

Stayed 1 night

Very pleasant staff. Clean rooms, restaurants within walking distance

10

David

Aug 1, 2024

·

Stayed 1 night

Friendly, helpful staff! We would definitely return here!

10

Karubakee

Dec 27, 2024

·

Stayed 2 nights

Staff is super helpful and great to talk to! They recommended me food and sightseeing options that I loved.

10

Carol

Sep 3, 2024

·

Stayed 1 night

The hotel was close to the highway, but quiet. It was very convenient. It was very clean and the staff was very friendly.

10

Lori

Mar 21, 2024

·

Stayed 7 nights

An unusual location for a hotel but turned out to be so special! The staff was excellent and super helpful

8

Gerard

Sep 16, 2024

·

Stayed 3 nights

Staff was always helpful, even before I arrived. Thank You Hiliary

10

Sean

Oct 2, 2025

·

Stayed 1 night

Great rooms friendly staff

10

Raymond

Sep 25, 2023

·

Stayed 3 nights

Location was a big draw . I would stay again for cleanses and a superior staff. Michael from 2nd shift thoughtful and kind went way above to make sure we were able to accomplish a lifetime goal of seeing the northern lights.

2

Mendenzon

Feb 16, 2024

·

Stayed 3 nights

The staff is very rude and for a hotel that is pet friendly it is very inconvenient that I was told if I leave the building I cant leave my pet in a kennel. I cannot take my peta to conference meetings so staying at this place was pointless

6

Duane

Jul 16, 2025

·

Stayed 2 nights

Rooms are clean, but the walls are thin with lots of noise from adjoining rooms. Staff was friendly, but understaffed to a point where rooms are only cleaned every other day. Breakfast was underwhelming with many items missing. Great views of Pizza Hut and Safeway Shopping center. Over priced and not ready for prime time.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for North Pole and Fairbanks, close to attractions, restaurants, and highways, and often quiet. A few remarks note the setting as unusual or that there’s limited to do nearby.

Related guest reviews

8

Alfred

May 16, 2025

·

Stayed 1 night

Very pleasant staff. Clean rooms, restaurants within walking distance

10

Tim

Aug 18, 2025

·

Stayed 2 nights

Really nice rooms, very convenient, very good breakfast.

10

Margaret

Jul 12, 2023

·

Stayed 1 night

This is a clean and relatively new hotel. It is nicely decorated and furnished. However, there is not much to do in North Pole other than to see the Santa statue and shop. We did eat at a DD&D restaurant which was excellent.

8

Joanna

Aug 9, 2023

·

Stayed 5 nights

Clean hotel, convenient to food and groceries, it’s undeniably overpriced but there aren’t many options in the area. Very clean and the staff is extraordinarily kind. It’s my go-to spot for business trips to Moose Creek.

10

Carol

Sep 3, 2024

·

Stayed 1 night

The hotel was close to the highway, but quiet. It was very convenient. It was very clean and the staff was very friendly.

8

Tammy

May 12, 2023

·

Stayed 2 nights

Was very quiet, and clean.

8

Kathleen

Feb 22, 2024

·

Stayed 1 night

The hotel was convenient to area attractions and clean and comfortable; however the shower was weak and for someone four feet tall.

10

Michelle

Aug 14, 2022

·

Stayed 3 nights

This hotel was excellent. Very pretty, clean and comfortable. Close to everything in North Pole and Fairbanks.

10

MaryAnn

Mar 14, 2025

·

Stayed 1 night

Great central location near attractions and great restaurants.

10

Raymond

Sep 25, 2023

·

Stayed 3 nights

Location was a big draw . I would stay again for cleanses and a superior staff. Michael from 2nd shift thoughtful and kind went way above to make sure we were able to accomplish a lifetime goal of seeing the northern lights.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed it and found items refilled, while others found it minimal or poor with missing items or equipment issues. Overall quality varies.

Related guest reviews

10

Tim

Aug 18, 2025

·

Stayed 2 nights

Really nice rooms, very convenient, very good breakfast.

10

Keith

Nov 18, 2024

·

Stayed 1 night

This was a great option to stay in North Pole. The room was excellent. Bed was comfortable. It was nice to have an included breakfast. I would stay here again.

10

Myra

Apr 7, 2025

·

Stayed 1 night

Undergoing some updating which is needed. Breakfast was subpar, but mainly because there were so few guest due to renovations happening. Had there been more guest staying there They would’ve had better service, attendance and quality of food. But that all being said, I would stay there again with no problem.

8

John

Sep 2, 2022

·

Stayed 1 night

Not a bad place. Price is horrendous for what you get, but for the Fairbanks area it’s not excessive, not when average chain hotels cost more than a five star somewhere else. Room comfort a little lacking but not terrible. Breakfast is decent.

8

Kenneth

Sep 19, 2023

·

Stayed 1 night

We enjoyed our stay at the Hotel. The room was very nice and clean.Very nice breakfast also. The only thing I would like to see improved on is most people associate the North Pole with Christmas so we thought the lobby area would be decorated and overwhelm us, but it was decorated in Halloween.

6

Karen

May 15, 2025

·

Stayed 3 nights

The room was clean- Breakfast was minimal and just ok Our TV never worked- they just kept saying they were coming to fix it

10

BOBBY

Jul 25, 2024

·

Stayed 9 nights

We stayed several nights, and enjoyed the breakfast offered very much. Someone was diligent to keep the options refilled as needed. There was an ice machine on our floor.

6

Duane

Jul 16, 2025

·

Stayed 2 nights

Rooms are clean, but the walls are thin with lots of noise from adjoining rooms. Staff was friendly, but understaffed to a point where rooms are only cleaned every other day. Breakfast was underwhelming with many items missing. Great views of Pizza Hut and Safeway Shopping center. Over priced and not ready for prime time.

4

James

Aug 26, 2023

·

Stayed 1 night

Hotel was too costly for the value. The “continental breakfast” was the worst we have ever expeienced, so much that we left to eat elsewhere. Poor choices, waffle makers did not seem to function, all items were very small

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $227	4 $226	5 $226	6 $247	7 $227
8 $237	9 $237	10 $237	11 $237	12 $237	13 $237	14 $237
15 $237	16 $237	17 $237	18 $237	19 $237	20 $237	21 $237
22 $237	23 $237	24 $237	25 $237	26 $237	27 $237	28 $237
29 $237	30 $237

Su	Mo	Tu	We	Th	Fr	Sa
		1 $225	2 $225	3 $225	4 $226	5 $225
6 $225	7 $225	8 $226	9 $226	10 $225	11 $225	12 $225
13 $225	14 $225	15 $225	16 $225	17 $225	18 $225	19 $225
20 $225	21 $225	22 $225	23 $225	24 $226	25 $225	26 $225
27 $225	28 $225	29 $225	30 $225	31 $225

Hotel North Pole

About this property

Location

Room options

Superior Suite, 1 Queen Bed

Mini Suite Queen Room

Handicap Accessible Double Queen Room

Handicap Accessible Queen Room

Extended Stay Suite

Santa Suite

Mini Suite Double Queen Room

Double Extended Stay Suite

Guest reviews of Hotel North Pole

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel North Pole

Prices for upcoming dates