Rodeway Inn Syracuse Carrier Circle

Site claimed breakfast included there was no breakfast, bathroom door didn’t close due to warping, ceiling one spot was falling down in another spot was water damage , window didn’t close all the way , arm of chair broken , hallways were dirty and carpet was extremely worn, outside people were just hanging around and trash was seen

While there appears to be some effort to some upgrading on the property (why we didn’t give it a 1 rating) most everything else was bad to very bad.

It sucks. It said they had breakfast and they didn’t even have coffee. The air conditioner sounded like a dying cat. It smelled like Copenhagen spit and broken dreams in the room. The only redeeming quality it had was you can flush the toilet with your foot.

Telephone had no cord to plug in and fire detector was not connected -it was in a drawer. No elevator had to carry luggage p the stairs.

The fan in the bathroom didn't work, when we got to the room there were flys and the building seemed to be in renovations! It does not at all look like the pics! If you absolutely need a cheap place to say this place should be your last resort before sleeping in your car

Services are lacking, vending machine was empty. No coffee at all. Place is old but clean. The price was right.

The lobby was not air conditioned; it was hot. The room was very basic, no hair dryer (even thought the description said they had them). I told the person at registration that I had to leave at 5:00 am and asked about checkout procedures. He said to bring the key and they’d provide the paperwork. I waited 10 min. No one came to the front desk. They had 2 buzzers- I’m not sure if they worked. The room had candy wrappers on the floor. The bathroom was in disrepair and the locked on the door were not very secure. Way overpriced for the low quality of the room.

They said breakfast none ,no coffee machine was broke. Garbage was up-and-down the hallway, and I was disgusted with this hotel. There was not even a blanket on our bed. I froze last night. This is ridiculous, you guys advertised this for the first time this has happened, they had no exercise room and they advertise an exercise room

Was advertised as being updated/remodeled- it was definitely was not. It was filthy- mold in the bathroom, tub didn’t drain, plumbing for the toilet was not done correctly (the whole thing moved when flushed) sink vanity falling apart, carpet falling apart and filthy, no coffeemaker in the room, alarm clock didn’t work, not enough towels for all the guests. The pictures on the site do not match the hotel we were at.

We are disabled and were made to get a room upstairs. We had to walk up stairs and bring our walkers and bags. The staff was rude they laughed at us when we asked for a lower room That was Friday. We booked through Expedia Regardless of how booked the desk clerk should have taken one look at us and gave us better accommodations We were forced to bring our walkers up and down . They had no elevator. Saturday the desk clerk was a very rude woman who embarrassed us in front of other guests by demanding very sternly very accusatively “what’s your room number” “excuse me what room number” My party was very offended we demanded to speak to the owner on the telephone and were rudely told that Mr Patel was not available. It was early Saturday night. Other guests were having a very loud party with loud music with loud arguments with loud voices that lasted into wee hours of the morning. The desk clerk did not care when we reported it. We were woken up at 7am We were forced to turn our air conditioner on so we could get back to sleep. I am never stepping foot in your hotel again Mr Patel. Neither Yourself nor your rude staff don’t have any regard for individuals with physical disabilities. You should not represent choice hotels nor the Rodeway brand. I have no desire to speak to Mr Patel nor any of his representatives. For any apologies nor explanations. We spent good money to stay at your hotel and were very rudely disappointed. Give up this franchise.

I awoke last night to use the restroom, and saw roaches crawling all over the walls. Needless to say, I am disgusted and flabbergasted that this place cost me over 400 dollars for 2 nights plus charged me a 23 dollar pet fee when they have an infestation thats going to stress me out for weeks.

The lobby smelled of animals. I left after going to the room. The smell was no better.

Poor customer service waited over 5 minutes to get checked in the place reeked of cigarettes and marijuana. Outside could see a broken window.

Dirty and smelly lobby and room.

I can't even describe in words how disgusting this place is. It's the worst hotel in america. The whole place smells like urine and feces and cigarettes mixed. There are bugs in the rooms. Every single surface is dirty including the beds. The owners should be ashamed of themselves.

The lobby are had an odor to it as did the room before turning on the air though not as bad. The room was tidy but not fully clean, there was dried blood on the light switch in the bathroom, the sink had hairs and other lint in it. The box springs aren’t covered and have hairs and dirt on them when checking the surrounding area. Needs deeper cleaning. I didn’t end up staying and was not able to get refunded but will try to file a claim with the insurance purchased at time of booking.

Roaches

Towels were disgusting. Bathroom sink clogged. Burn holes in the quilt smelled like cigars

It was dirty, reaked of smoke and who knows what else. It was in disrepair and disgusting. We couldn't even bring ourselves to stay. We left and went to another hotel.

Dirty bathrooms not clean hair all over. Horrible experience

Site claimed breakfast included there was no breakfast, bathroom door didn’t close due to warping, ceiling one spot was falling down in another spot was water damage , window didn’t close all the way , arm of chair broken , hallways were dirty and carpet was extremely worn, outside people were just hanging around and trash was seen

The person at check in did not know what he was doing. The room was shabby and the bathroom not too clean. The room smelled like cigarette smoke.

It sucks. It said they had breakfast and they didn’t even have coffee. The air conditioner sounded like a dying cat. It smelled like Copenhagen spit and broken dreams in the room. The only redeeming quality it had was you can flush the toilet with your foot.

Definitely far past its "best before date". Stay elsewhere!

Telephone had no cord to plug in and fire detector was not connected -it was in a drawer. No elevator had to carry luggage p the stairs.

The room seemed to be under construction. The front window was cracked. The bedding was stained. The bathroom faucet was broken. Would not stay here again.

The lobby was not air conditioned; it was hot. The room was very basic, no hair dryer (even thought the description said they had them). I told the person at registration that I had to leave at 5:00 am and asked about checkout procedures. He said to bring the key and they’d provide the paperwork. I waited 10 min. No one came to the front desk. They had 2 buzzers- I’m not sure if they worked. The room had candy wrappers on the floor. The bathroom was in disrepair and the locked on the door were not very secure. Way overpriced for the low quality of the room.

the faucet was not hooked up to the sink.

I read the reviews and I was actually scared. But after I checked in it was not as bad as I thought. Bed was very very comfortable and overall it was quiet and got a good nights sleep

We are disabled and were made to get a room upstairs. We had to walk up stairs and bring our walkers and bags. The staff was rude they laughed at us when we asked for a lower room That was Friday. We booked through Expedia Regardless of how booked the desk clerk should have taken one look at us and gave us better accommodations We were forced to bring our walkers up and down . They had no elevator. Saturday the desk clerk was a very rude woman who embarrassed us in front of other guests by demanding very sternly very accusatively “what’s your room number” “excuse me what room number” My party was very offended we demanded to speak to the owner on the telephone and were rudely told that Mr Patel was not available. It was early Saturday night. Other guests were having a very loud party with loud music with loud arguments with loud voices that lasted into wee hours of the morning. The desk clerk did not care when we reported it. We were woken up at 7am We were forced to turn our air conditioner on so we could get back to sleep. I am never stepping foot in your hotel again Mr Patel. Neither Yourself nor your rude staff don’t have any regard for individuals with physical disabilities. You should not represent choice hotels nor the Rodeway brand. I have no desire to speak to Mr Patel nor any of his representatives. For any apologies nor explanations. We spent good money to stay at your hotel and were very rudely disappointed. Give up this franchise.

Love how professional and clean it is very quiet close to stores definitely a 5 star

Poor customer service waited over 5 minutes to get checked in the place reeked of cigarettes and marijuana. Outside could see a broken window.

Didn't have the room the promised me.

Hotels.com should not recommend at provide this as a hotel on your site. I booked this hotel 2 months before our trip. We asked for 2 1st floor rooms because of a pet and a person who has issues walking up and down stairs, they did not accommodate. We had what they called "the pet' room, the couch in the room was old and dirty, the bedding had burn holes in them, it wasn't really clean. The outside of the building was dirty and trashy. I paid a $23.40 pet fee (normal fees are maybe $10.00). I paid $81.39 for that room. The second room was better, and it was in the main part of the hotel. The hotel was way overpriced for the condition, and I will never book a room at that hotel again.

Considering we could smoke in our room, it wasnt bad. The staff was very accomodating but, the facilities coykd yse some work.

The person at check in did not know what he was doing. The room was shabby and the bathroom not too clean. The room smelled like cigarette smoke.

The staff was helpfull and professional and that they would refund my money. I am not sure how Expedia handles this, but I cannot believe Expedia would list a property in this condition and mislead me into thinking it was a safe and clean hotel. However, the property was so smelly and dirty that I left without staying there and had to find alternative accommodation. There were also several vagabond-looking people around the property, and not surprisingly, the police turned up with lights on and were intervening with some people. This property should not be listed for travelers! It caused my much inconvenience. I was travelling with my wife and 15 year old niece.

The lobby was not air conditioned; it was hot. The room was very basic, no hair dryer (even thought the description said they had them). I told the person at registration that I had to leave at 5:00 am and asked about checkout procedures. He said to bring the key and they’d provide the paperwork. I waited 10 min. No one came to the front desk. They had 2 buzzers- I’m not sure if they worked. The room had candy wrappers on the floor. The bathroom was in disrepair and the locked on the door were not very secure. Way overpriced for the low quality of the room.

We are disabled and were made to get a room upstairs. We had to walk up stairs and bring our walkers and bags. The staff was rude they laughed at us when we asked for a lower room That was Friday. We booked through Expedia Regardless of how booked the desk clerk should have taken one look at us and gave us better accommodations We were forced to bring our walkers up and down . They had no elevator. Saturday the desk clerk was a very rude woman who embarrassed us in front of other guests by demanding very sternly very accusatively “what’s your room number” “excuse me what room number” My party was very offended we demanded to speak to the owner on the telephone and were rudely told that Mr Patel was not available. It was early Saturday night. Other guests were having a very loud party with loud music with loud arguments with loud voices that lasted into wee hours of the morning. The desk clerk did not care when we reported it. We were woken up at 7am We were forced to turn our air conditioner on so we could get back to sleep. I am never stepping foot in your hotel again Mr Patel. Neither Yourself nor your rude staff don’t have any regard for individuals with physical disabilities. You should not represent choice hotels nor the Rodeway brand. I have no desire to speak to Mr Patel nor any of his representatives. For any apologies nor explanations. We spent good money to stay at your hotel and were very rudely disappointed. Give up this franchise.

Holes in unmatching bedspreads, broken couch, horrible smell, "solicitors" in parking lot. Did not stay out of concern for our safety. Expedia and hotel refused any refund except a $50 Expedia credit.

Love how professional and clean it is very quiet close to stores definitely a 5 star

Site claimed breakfast included there was no breakfast, bathroom door didn’t close due to warping, ceiling one spot was falling down in another spot was water damage , window didn’t close all the way , arm of chair broken , hallways were dirty and carpet was extremely worn, outside people were just hanging around and trash was seen

The hotel smelled very bad, it was noisy and uncomfortable. I did not feel safe leaving my car in the parking lot. Overall a very bad experience.

There was a dunkin next door and Dennys across the street which was nice

The staff was helpfull and professional and that they would refund my money. I am not sure how Expedia handles this, but I cannot believe Expedia would list a property in this condition and mislead me into thinking it was a safe and clean hotel. However, the property was so smelly and dirty that I left without staying there and had to find alternative accommodation. There were also several vagabond-looking people around the property, and not surprisingly, the police turned up with lights on and were intervening with some people. This property should not be listed for travelers! It caused my much inconvenience. I was travelling with my wife and 15 year old niece.

Holes in unmatching bedspreads, broken couch, horrible smell, "solicitors" in parking lot. Did not stay out of concern for our safety. Expedia and hotel refused any refund except a $50 Expedia credit.

Site claimed breakfast included there was no breakfast, bathroom door didn’t close due to warping, ceiling one spot was falling down in another spot was water damage , window didn’t close all the way , arm of chair broken , hallways were dirty and carpet was extremely worn, outside people were just hanging around and trash was seen

There was a dunkin next door and Dennys across the street which was nice

It sucks. It said they had breakfast and they didn’t even have coffee. The air conditioner sounded like a dying cat. It smelled like Copenhagen spit and broken dreams in the room. The only redeeming quality it had was you can flush the toilet with your foot.

Services are lacking, vending machine was empty. No coffee at all. Place is old but clean. The price was right.

They said breakfast none ,no coffee machine was broke. Garbage was up-and-down the hallway, and I was disgusted with this hotel. There was not even a blanket on our bed. I froze last night. This is ridiculous, you guys advertised this for the first time this has happened, they had no exercise room and they advertise an exercise room