Name: Mercure Newcastle George Washington Hotel Golf & Spa
Address: Stone Cellar Road, Washington, Tyne and Wear (comté), GB
Price range: 67 $US–174 $US per night
Rating: 7.9

Ce qu'en disent des voyageurs

Au Mercure Newcastle George Washington Hotel Golf & Spa, les avis décrivent une expérience généralement mitigée, certains clients étant satisfaits et d'autres déçus, reflétant un compromis entre le cadre, les équipements et le confort général, ainsi que la régularité des prestations.

Les points positifs incluent un personnel serviable, une piscine, une salle de sport et un parcours de golf sur place, un parking spacieux avec des bornes de recharge pour véhicules électriques, et un environnement calme pratique pour les automobilistes. Les points négatifs reviennent souvent concernant des chambres très chaudes sans climatisation, un décor désuet et des problèmes d'entretien, une connexion Wi-Fi erratique, et une qualité de restauration incohérente, en particulier en ce qui concerne le petit-déjeuner (qualité, disponibilité et rapidité du service), ainsi que la fermeture occasionnelle anticipée du bar et des pannes au spa. Dans l'ensemble, attendez-vous à de bons équipements mais un confort et un service inégaux des chambres.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient la piscine, la salle de sport et le parcours de golf sur place, ainsi que le parking pratique et les bornes de recharge pour véhicules électriques. Cependant, les installations et les horaires du spa peuvent être décevants, avec des signalements de fermetures ou de réparations, une forte odeur de chlore, une piscine petite ou bondée, et certains équipements démodés ou hors service.

Avis de voyageur à ce sujet

8

Paul

16 oct. 2024

·

A séjourné 1 nuit

Disappointing hotel.com didn’t tell us hotel swimming pool, hot tub and sauna was out of service.

10

Dave

19 mai 2024

·

A séjourné 3 nuits

Loved the EV charging facilities. Location is excellent for visiting the North East.

8

Dave

1 oct. 2025

·

A séjourné 1 nuit

Sauna is woefully in need of repair. I injured myself on a broken piece and am still hurting days later.

10

Jennie

21 sept. 2025

·

A séjourné 1 nuit

Friendly welcome at reception. The room was spacious and quiet (217). The bed was very comfy. The small pool was good enough for a bit of a swim.

10

Arnas

19 juil. 2025

·

A séjourné 1 nuit

Great stay. Nice pool and sauna

10

V

23 sept. 2024

·

A séjourné 1 nuit

Overall, it’s amazing hospitality. Pool, gym, their Golf ground, all amazing. We will look forward for another trip definitely.

8

Paul

30 mars 2025

·

A séjourné 2 nuits

Ok... great stay but a few thimgs contributed to losing that 5th star... the room, great but the privilege junior is massively overpriced. The spa needs some remedial repairs, also, weird as hell to have to get changed and walk down a hallway to the spa, pool etc where people are walking in shoes, worse coming back wet. Service in the spa wasnt great but the chlorine was exetremy high in the jacuzzi particularly, both our eyes are in porr shape yet no staff to complain to. Food was excellent although service was like 2 different hotels between friday and aaturday nights.

6

paul

8 oct. 2024

·

A séjourné 1 nuit

Shocked that gym didn’t open until 0900

10

David

2 déc. 2024

·

A séjourné 1 nuit

Really like the hotel. The rooms are nice. Hotel has a gym, pool and steam room. Nice to have access to a golf course and driving range too.

6

David

19 janv. 2025

·

A séjourné 3 nuits

Staff on the desk were generally friendly and welcoming. Unfortunately, I had a drip coming into my room through the ceiling and was moved after my second night.... the second room also had a drip from the sink waste pipe. The shower gel holder fell off in the middle of the night and the room's only window looked out onto a corridor (noisy and just plain weird). Both rooms were very hot (at least the window in the first room opened). From a personal point of view, I found the mattresses too soft and the pillows an awkward height. The on-site restaurant's menu sounded good but I was left disappointed each time. EV chargers in the carpark were available and all worked while I was there.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sur la propreté sont mitigés : de nombreuses chambres sont décrites comme propres, mais d'autres signalent des zones sales ou mal entretenues (par exemple, des poubelles non vidées, de la moisissure ou des toiles d'araignées) et un service de ménage parfois manquant ou réduit.

Avis de voyageur à ce sujet

4

MR B

16 nov. 2023

·

A séjourné 1 nuit

When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.

10

Graham

21 déc. 2025

·

A séjourné 1 nuit

Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.

2

Lai Shan

17 sept. 2025

·

A séjourné 1 nuit

We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.

2

Hannah

24 nov. 2025

·

A séjourné 1 nuit

Our stay was a continuous, frustrating saga involving three different rooms, none of which met basic standards for comfort or cleanliness. The initial room was incredibly dated. The mattress was so old that it completely collapsed the moment I sat on it, making it impossible to sleep comfortably. The bedding was also stained with dirty marks so clearly the cleaning was not up to normal standards. Adding to the discomfort, the radiator made an awful, disruptive banging noise as soon as I entered the room and didnt stop regardless of it was on or off. We immediately complained and requested a move. We were moved to a second room which, while slightly less dated, was noticeably grubby. The most disappointing aspect was the "King Bed," which was clearly just two single beds pushed together with a seam running down the middle. This is unacceptable for a hotel room advertised as having a king-size offering. We asked to swap rooms again, but the receptionist insisted the hotel was fully booked and there was no other rooms. It wasn't until we pushed for a refund that the situation magically changed. The receptionist contacted the manager, and suddenly, an "upgraded" room became available. This room was visually much more modern, but its appearance was entirely superficial, it was filthy. The final, and most disruptive, issue was the constant noise pollution. Every single time a toilet on our floor was flushed, we were woken up by a loud, horrendous banging and gushing noise.

8

Paul

2 déc. 2023

·

A séjourné 4 nuits

Really like the hotel but annoying the room didn’t get serviced once in a 4 night stay. Tried ringing reception for more towels but didn’t answer so had to go down. A lot of hotels have gone like this since Covid but prices have gone up

8

Richard

16 juin 2025

·

A séjourné 2 nuits

Clean, spacious, well-maintained hotel. Comfortable rooms with 50-inch TV, air-conditioning and a small fridge.

2

Robert

6 mai 2025

·

A séjourné 3 nuits

It was awfull.dirty, dusty.tiles in bathroom black mould in the tile grout.algae on patio table,cobwebs everywhere.people so nice .moved to 3 rooms.and left a day early

10

John

11 sept. 2023

·

A séjourné 2 nuits

Great room & view Room & hotel spotless throughput Food and service spot on

4

Michael

19 déc. 2023

·

A séjourné 1 nuit

Room very tired repairs to ceiling all patchy. Bath tub smashed was polyfilled. Shower head filthy spraying everywhere. Bed lumpy tv 10yrs out of date lacking quality you normally get at mercure

4

Gareth

10 nov. 2025

·

A séjourné 3 nuits

Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

La qualité des chambres varie de spacieuses et confortables (en particulier dans certaines chambres Privilege) à datées avec des défauts d'entretien. Les préoccupations récurrentes incluent des températures très élevées avec une climatisation limitée, du bruit occasionnel et une connectivité ou une connexion Wi-Fi inégale dans les chambres.

Avis de voyageur à ce sujet

6

James

13 sept. 2025

·

A séjourné 1 nuit

Internet so poor it was unusable!

6

Paul

19 févr. 2025

·

A séjourné 1 nuit

The hotel is very dated and other than the food there wasn't much to shout about. The restaurant was very good from menu choices to food presentation and taste. Breakfast was good but expensive for what it is. The hotel room was very dated, creaky floors and doors, king size bed actually two single beds pushed together with a rubbish topper so you can feel the joint. Broken shower didn;t help in the morning either.

8

Bonita

9 juin 2024

·

A séjourné 5 nuits

This is a “get-away” hotel with a golf course and spa facilities. A car is needed to get anywhere away from the hotel for shopping or other entertainment. It worked for us as I could play golf while my partner was in a four-day workshop. Very nice golf course with club and trolley rental. Staff at the golf course provided great service. Service at the one restaurant was not so great in the evenings. Compared to some other hotels in Newcastle, the breakfast buffet was disappointing for the same costs. The “privilege” room provided a nice view of the golf course and was comfortable except for poor lighting in the bathroom made it difficult to apply makeup or shave.

8

Alvin

21 juin 2023

·

A séjourné 2 nuits

The hotel and staff are very good but the lack of air conditioning makes the rooms unbearable - it was literally unhealthy in the room.

4

Arastoo

15 juin 2025

·

A séjourné 2 nuits

Some rooms don’t have AIR-CONDITIONING, and this was not clear on the advert. Also, they don’t CLEAN/ NEW TOWELS/BED SERVICES (HOUSE KEEPING), unless, stying over 3 nights!!! Extremely over priced!!!

8

Alvin

19 janv. 2025

·

A séjourné 1 nuit

Whistle stop visit for one night - stayed here quite a few times! It's a good hotel although the lack of aircon in the rooms can make them a tad uncomfortable in summer months and even in freezing outside temps my room was roasting. That said the staff are pleasant, the room was clean and in good condition and the hotel has EV points which is a great bonus.0

8

susan

3 sept. 2025

·

A séjourné 3 nuits

Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.

8

Colin

13 avr. 2024

·

A séjourné 1 nuit

Room very hot with radiator on but wasn't needed. Struggled to get it cooled down. Room otherwise okay but was a bit dated.. Would visit again but not in the summer!!

10

James

8 juin 2025

·

A séjourné 1 nuit

Great room, spacoius, nicely furnhised and very pleasant to spend time there. Great bathroom and well worth the money.

4

Gareth

10 nov. 2025

·

A séjourné 3 nuits

Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment salué pour sa gentillesse et son efficacité. Cependant, les clients font également état d'un service irrégulier, notamment des erreurs de facturation ou de réservation, un service lent ou inattentif au restaurant/bar, une fermeture occasionnelle anticipée du bar et des difficultés à joindre la réception.

Avis de voyageur à ce sujet

4

MR B

16 nov. 2023

·

A séjourné 1 nuit

When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.

10

Graham

21 déc. 2025

·

A séjourné 1 nuit

Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.

2

lisa

15 déc. 2025

·

A séjourné 2 nuits

We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay

8

John

6 janv. 2025

·

A séjourné 3 nuits

Lack of lounge space .bar closing to early when short of customers new years eve and day

2

Leidulf

3 avr. 2023

·

A séjourné 1 nuit

Terrible service at reception on arrival. Got downgraded because of «overbooking». No compensation offered. Much noise, terrible service, and disapponiting facilities. All at a high price. Supposed to stay for two nights, left after one. Stay clear.

10

Lesley

16 janv. 2025

·

A séjourné 1 nuit

Staff were so helpful and accommodating nothing was too much for them. Would definitely recommend this hotel to anyone who likes a bit of luxury

8

CRAIG

14 déc. 2023

·

A séjourné 2 nuits

Another work stay at The George Washington. Normally always good but lost my dinner order for over an hour last night !!

2

Lai Shan

17 sept. 2025

·

A séjourné 1 nuit

We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.

10

Mike

18 janv. 2023

·

A séjourné 1 nuit

Probably the best restaurant service and food quality for a long time. Really loved the bar/restaurant area, the service was excellent and friendly. Room was clean and warm and had everything I needed.

8

Simon

8 oct. 2024

·

A séjourné 1 nuit

Nice hotel and staff pleasant. Restaurant isn't great in terms of service. Can lack friemdly face and twice ive had staff walk off from bar to deliver a drink or food without a courteous "Give me 2 mins and i will be right with you" etc. Feels rude. Also lack of attention by staff leaves guests waiting for menus and then once food arrived (steak & chips) they forgot chips !!. Poor attention to detail. No cider as sold out day before & other drinks i heard. Guy sat next to me ordered a pint 10 mins before food arrived and it turned up 45 mins later at which point he'd already finished food and chased staff for said drink so ended up with another. Really need a smile and better communication.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement convient aux automobilistes, avec un accès facile au parking et aux autoroutes, et un environnement généralement calme. Il s'agit davantage d'un point de base éloigné que d'un endroit où l'on peut facilement se rendre à pied pour visiter les sites de la ville.

Avis de voyageur à ce sujet

8

P.B.

26 juin 2024

·

A séjourné 1 nuit

Good price for what you get. Quiet area.

8

Bonita

9 juin 2024

·

A séjourné 5 nuits

This is a “get-away” hotel with a golf course and spa facilities. A car is needed to get anywhere away from the hotel for shopping or other entertainment. It worked for us as I could play golf while my partner was in a four-day workshop. Very nice golf course with club and trolley rental. Staff at the golf course provided great service. Service at the one restaurant was not so great in the evenings. Compared to some other hotels in Newcastle, the breakfast buffet was disappointing for the same costs. The “privilege” room provided a nice view of the golf course and was comfortable except for poor lighting in the bathroom made it difficult to apply makeup or shave.

10

Dave

19 mai 2024

·

A séjourné 3 nuits

Loved the EV charging facilities. Location is excellent for visiting the North East.

8

David

11 avr. 2024

·

A séjourné 1 nuit

The hotel was in a good location for us. Only minor issues were large puddles on some footpaths. The gator 4x4 had left mud across some public footpaths making them difficult to traverse for my elderly parents. Staff were friendly and most helpful. Overall would stay again.

8

David

25 mars 2024

·

A séjourné 1 nuit

Good spot out of the way.

8

Roxanne

3 janv. 2025

·

A séjourné 2 nuits

Easy check in, friendly staff, room was clean and comfortable. Good parking. Would recommend and stay again. No conditioner in the toiletries provided. There was shampoo, body and hand wash.

10

Cameron

2 déc. 2025

·

A séjourné 1 nuit

Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W

8

susan

3 sept. 2025

·

A séjourné 3 nuits

Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.

10

Sean

11 août 2024

·

A séjourné 1 nuit

Clean and quiet with easy parking on site.

10

Robert

20 mars 2023

·

A séjourné 1 nuit

Good location. Good, friendly staff with excellent food.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Beaucoup ont apprécié la nourriture du restaurant, plusieurs louant la qualité. Les expériences au petit-déjeuner et au bar sont inégales, avec des signalements d'options alimentaires limitées, d'articles tièdes ou épuisés, d'un service lent et de bars fermant plus tôt que prévu.

Avis de voyageur à ce sujet

6

Paul

19 févr. 2025

·

A séjourné 1 nuit

The hotel is very dated and other than the food there wasn't much to shout about. The restaurant was very good from menu choices to food presentation and taste. Breakfast was good but expensive for what it is. The hotel room was very dated, creaky floors and doors, king size bed actually two single beds pushed together with a rubbish topper so you can feel the joint. Broken shower didn;t help in the morning either.

2

lisa

15 déc. 2025

·

A séjourné 2 nuits

We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay

8

Oliver

21 juil. 2023

·

A séjourné 1 nuit

Business trip food good bar staff good room clean and fresh. Gym did the job. Will return

6

Christine

30 nov. 2024

·

A séjourné 1 nuit

Hotel room was nice we were there for a xmas do our partners came and had made reservations for the restaurant while we were in the party they were told they could not serve food until the 3 partys had been served so they had to get in a taxi to go for something to eat they arrived back at 10 got a drink in carter and miler pub and wete told they had to get out as were closing this was 10.15 there was no other bar to go to as there was 3 other functions on no bar for the hotel guest the young bar man was also rude rolling his eyes and saying it was the higher managment very poor service lots of people walking out the restaurant when they were trying to get food not good enough for this hotel spoke to reception and they said manager woukd ring no calls tho

6

Angie

23 août 2025

·

A séjourné 1 nuit

It was ok the bar closed too early

10

Cameron

2 déc. 2025

·

A séjourné 1 nuit

Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W

4

Paul

16 août 2024

·

A séjourné 2 nuits

Service in restaurant was terrible. Breakfast items on hot buffet were burnt or empty. Room was like an oven.

10

Mike

18 janv. 2023

·

A séjourné 1 nuit

Probably the best restaurant service and food quality for a long time. Really loved the bar/restaurant area, the service was excellent and friendly. Room was clean and warm and had everything I needed.

8

Simon

8 oct. 2024

·

A séjourné 1 nuit

Nice hotel and staff pleasant. Restaurant isn't great in terms of service. Can lack friemdly face and twice ive had staff walk off from bar to deliver a drink or food without a courteous "Give me 2 mins and i will be right with you" etc. Feels rude. Also lack of attention by staff leaves guests waiting for menus and then once food arrived (steak & chips) they forgot chips !!. Poor attention to detail. No cider as sold out day before & other drinks i heard. Guy sat next to me ordered a pint 10 mins before food arrived and it turned up 45 mins later at which point he'd already finished food and chased staff for said drink so ended up with another. Really need a smile and better communication.

10

Nadine

11 juin 2025

·

A séjourné 1 nuit

I was quiet disappointed with the breakfast selection..hardly any fruit selection. No gluten free options on the bread and pastry selection was extremely poor

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	79 $US
février	89 $US
mars	89 $US
avril	87 $US
mai	103 $US
juin	99 $US
juillet	107 $US
août	86 $US
septembre	102 $US
octobre	99 $US
novembre	99 $US
décembre	92 $US

di	lu	ma	me	je	ve	sa
1 $72	2 $88	3 $91	4 $85	5 $103	6 $82	7 $110
8 $75	9 $84	10 $98	11 $90	12 $81	13 $75	14 $111
15 $67	16 $76	17 $86	18 $81	19 $78	20 $79	21 $138
22 $67	23 $79	24 $98	25 $92	26 $91	27 $93	28 $145
29 $71	30 $78

Mercure Newcastle George Washington Hotel Golf & Spa

Prix pour Mercure Newcastle George Washington Hotel Golf & Spa

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 1 très grand lit

Chambre Standard, 1 très grand lit

Chambre Standard

Privilege, Chambre Junior, 1 très grand lit

Chambre Standard avec lits jumeaux, 2 lits une place

Privilege, Chambre

Avis des voyageurs sur Mercure Newcastle George Washington Hotel Golf & Spa

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $174	21 $110	22 $92	23 $76	24 $104
25 $81	26 $83	27 $86	28 $88	29 $83	30 $85	31 $93