Ibis Ripollet

I had a very disappointing stay at Ibis Ripollet Barcelona. From the moment we arrived, the staff were unhelpful and showed no interest in welcoming guests. There was no guidance at all – nobody explained where our room was, how to get there, or gave any basic information about the hotel. We were not informed about breakfast times, pricing, or any facilities. It felt like the staff simply didn’t care. No smiles, no communication, nothing. On top of that, I was asked to provide my card details “in case I damage something so IBIS can debit me.” Excuse me – what? I’ve stayed in many hotels and never experienced anything like that being explained in such a blunt and unprofessional way. To make things worse, there was no WiFi during our stay due to a Vodafone issue, but again, no one properly explained the situation or offered any solution. The outside area of the hotel is also quite dirty and feels messy, which doesn’t create a good first impression. Overall, very poor customer service and a complete lack of basic hospitality. I wouldn’t recommend staying here.

Room was clean, breakfast was good

Great hotel for the price. free parking in underground carpark which is linked to hotel. Breakfast is simple but good and fresh.

The staff were very helpful and even helped me with my pronouncing of the local language. It made conversing with them fun.

I chose this hotel based on its high rating and expected a certain standard of comfort and service. Unfortunately, after staying overnight, I realised it did not meet those expectations. In comparison with Ibis hotels, which I regularly use, the overall standard felt noticeably lower. I was disappointed, as this only became clear once the stay had begun.