Is parking available at the property?

Free self-parking is available on-site. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6 AM to 10 AM for a fee of approximately IDR 110,000 for adults and IDR 60,000 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of IDR 150,000 per vehicle, and this service operates 24 hours.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities in public areas, rooms, and bathrooms. Additionally, elevators are available for easy access.

What is the location of the property in relation to key landmarks?

The property is located on the boardwalk/promenade, within a 10-minute drive of Batam Centre Ferry Terminal and Nagoya Hill Mall. It is also 1.6 km from Harbour Bay Ferry Terminal and 2 km from Grand Batam Mall.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. It is operational seasonally, and specific hours of operation may apply.

What are the policies regarding children staying at the property?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of IDR 350,000 per night. Advance request or confirmation may be required for availability.

Planet Holiday Hotel Riau Islands

Average nightly price at Planet Holiday Hotel & Residence by month, last 12 months (USD)
Month	Average price
January	US$33
February	US$44
March	US$28
April	US$43
May	US$93
June	US$59
July	US$39
August	US$60
September	US$38
October	US$55
November	US$49
December	US$41

What guests think

At Planet Holiday Hotel & Residence, travellers describe an older, conveniently located hotel with spacious rooms and occasional upgrades, but also note recurring drawbacks like crowded breakfast seating, limited parking, dated maintenance, patchy Wi-Fi, and night-time noise.

Breakfast quality and variety draw mixed feedback, and some guests found only one dinner venue on site. While many staff interactions are warm and check-in can be quick, housekeeping and problem resolution are inconsistent. Overall, it suits travellers who prioritize room size and location over polish and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A pool and gym are available, but the gym and pool area feel dated, and parking is frequently full. On-site entertainment can be loud at night.

Related guest reviews

4

Seah

20 Apr 2025

·

Stayed 3 nights

No car park space. Limited seat at bfast. Noisy during night when sleeping

10

Mohammed

26 Aug 2024

·

Stayed 2 nights

I think the club was a bit loud. We were at level 12 but could still hear it.

10

Daniel

30 Nov 2025

·

Stayed 3 nights

This was our first time in Indonesia and we had a good experience. We enjoyed a walk from the ferry terminal to the hotel even though a short cab ride would have been easier. We booked adjoining rooms, but since they were very busy they offered to upgrade us if we could accept rooms across the hall. Breakfast was phenomenal, much better than any Western hotel we've stayed in with tons of spicy options. Lovely. We spent a few stretches at the pool and in the gym. Walked to the Nagoya hill mall a few times during the trip to have dinner and local treats. Great service and lovely people. Probably my favorite spot on our 6 week, multi country Asia trip.

4

Seah

1 Dec 2024

·

Stayed 2 nights

Got no seats at ground floor during breakfast time. Limited car park space. Room service was very late. No towel after the room service. Must ask then got towels .

4

Seah

26 May 2024

·

Stayed 2 nights

Parking alway full. For guest should be special for the free parking on site

6

CHEE KWONG

20 Feb 2023

·

Stayed 8 nights

Weak and Unstable WiFi. Have to switch hotel as room and lobby Wifi is very unstable. Have to resort to mobile data. Heard this in the earlier comments. But choose to stay, now regretted. Laundry only delivered when you call up to pay -unexpected service in grand hotel like this. Gym equipment missing links , weights are all over the place. Messy

6

John

5 Jun 2023

·

Stayed 1 night

Hotel is a bit old but nice enough. Pool area smaller than pictures show. No beer in Hotel or pool side so if you like a beer at the pool dont book here!

4

Seah

28 Jan 2025

·

Stayed 1 night

Air cons not cold. Bfast no seat at first floor. Car park no space for parking

8

Rita

1 Mar 2024

·

Stayed 2 nights

Water heater is lukewarm all the time Noisy music from level 1 at night, can be heard from the highest floor

4

Seah

11 Aug 2024

·

Stayed 3 nights

Limited parking space. Bfast got no seat. Room service was bad. Always no cleaning room when out and was informed the room service guys and front counter.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: several guests report smelly corridors, stained towels, and bathrooms or carpets in poor condition, while others found rooms clean. Maintenance-related issues like slow drainage and weak flushing are also noted.

Related guest reviews

10

Sriram

8 Apr 2024

·

Stayed 1 night

Nice and quiet place with clean rooms and good facilities.

6

paul

8 Mar 2025

·

Stayed 7 nights

It needs a good few $ spending on it. Carpet and bathroom in bad condition.

4

Shane

12 Feb 2023

·

Stayed 2 nights

Dirty & smelling of smoke

2

Aye

25 Jul 2023

·

Stayed 1 night

very gross area. Corridor are smelly . front desk staff need to be train. This hotel is worst of all .spend $10 more to get new hotels this is very old hotel with very lousy service. Very gross facilities even got Indian Ghost at room 927.

8

Joseph Teo

19 Mar 2023

·

Stayed 2 nights

Everything ok, Is just the room carpet make my feet itchy

8

Hoe San

23 Oct 2025

·

Stayed 2 nights

Clean

6

Seah

31 Jan 2023

·

Stayed 4 nights

Basin was slow for drainage water. Toilet bowl flushing was bad.

4

Kaith

6 Sept 2023

·

Stayed 2 nights

We booked 3 non smoking rooms and paid in full in advance. When we reached the hotel to check in, we were told there were no non smoking rooms left. We waited for more than 2 hours because we only wanted non smoking rooms as most of us are seniors and we have weak lungs. In the end, 2 rooms were given to us and we waited another half an hour for the last room. Then we were told that the last room was also a non smoking room. To our horror, we realised they lied to us and gave us a smoking room. The whole room was very smoky, the toilet was worst. We were not able to breathe well. We called the front office to change room but they said no room available till the next day. At night, there was a live band, the music was so loud that we were not able to sleep. Called up the front office and they said the noise was from the next building and there was nothing much they could do. The live band continued till 12 midnight. The next day at 7 am, we could hear someone practising on the drums. The bath towels were almost black in colour, very dirty. Overall not a pleasant experience there. We do not recommend this hotel.

2

Seah

5 May 2024

·

Stayed 2 nights

Wifi was bad. Noisy room. Toilet was not clean and smell.

4

Seah

13 Apr 2024

·

Stayed 2 nights

Hotel breakfast was bad. Half boiled egg not properly done. Sink drainage water was slow . Room service was late

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, but the property feels dated with maintenance issues (weak water pressure, lukewarm water, finicky or noisy AC) and unreliable Wi-Fi. Noise from traffic or on-site music affects light sleepers.

Related guest reviews

10

John

6 Sept 2024

·

Stayed 2 nights

Big comfortable rooms. Goid location Very friendly staff

8

KOK WAH

27 Oct 2024

·

Stayed 2 nights

The rooms are spacious. The reception staff are very helpful. taxis are eaily available

6

Seah

10 Apr 2023

·

Stayed 3 nights

Bath tub stopper can’t operate.

4

Seah

28 Dec 2025

·

Stayed 4 nights

Amenities. Room was old. Wifi is bad

4

Seah

22 Feb 2026

·

Stayed 3 nights

The shower head water pressure is low. The glass door is poor design and easy break and dangerous. Bfast is lousy now

6

Mohamad Halim

2 Dec 2024

·

Stayed 3 nights

Old Hotel

4

Seah

28 Jan 2025

·

Stayed 1 night

Air cons not cold. Bfast no seat at first floor. Car park no space for parking

8

Rita

1 Mar 2024

·

Stayed 2 nights

Water heater is lukewarm all the time Noisy music from level 1 at night, can be heard from the highest floor

10

Yutaka

1 Dec 2025

·

Stayed 2 nights

古いが豪華で快適に過ごせる場所。周辺道路が夜はうるさいので窓が二重にはなってるけれども気になる人にはつらいかも。

6

Jacqueline

6 Aug 2023

·

Stayed 1 night

Aircon was noisy. Soundproofing is bad, can hear traffic from outside. Breakfast was poor with poor service from station expecially for eggs. Ordered early for eggs but eggs were served first for people who queue first.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly, with quick check-in, upgrades and even late checkout offered. However, room service delays, unresolved room problems and occasional booking or room-assignment issues show inconsistent service.

Related guest reviews

10

John

6 Sept 2024

·

Stayed 2 nights

Big comfortable rooms. Goid location Very friendly staff

10

Daniel

30 Nov 2025

·

Stayed 3 nights

This was our first time in Indonesia and we had a good experience. We enjoyed a walk from the ferry terminal to the hotel even though a short cab ride would have been easier. We booked adjoining rooms, but since they were very busy they offered to upgrade us if we could accept rooms across the hall. Breakfast was phenomenal, much better than any Western hotel we've stayed in with tons of spicy options. Lovely. We spent a few stretches at the pool and in the gym. Walked to the Nagoya hill mall a few times during the trip to have dinner and local treats. Great service and lovely people. Probably my favorite spot on our 6 week, multi country Asia trip.

4

Seah

1 Dec 2024

·

Stayed 2 nights

Got no seats at ground floor during breakfast time. Limited car park space. Room service was very late. No towel after the room service. Must ask then got towels .

8

KOK WAH

27 Oct 2024

·

Stayed 2 nights

The rooms are spacious. The reception staff are very helpful. taxis are eaily available

10

KAH LOKE

25 Nov 2023

·

Stayed 5 nights

Very good staff all around

6

Seah

18 Feb 2026

·

Stayed 1 night

Got upgrade me for the room and early check in

8

Bjørn Helge

14 May 2023

·

Stayed 2 nights

Very friendly staff, standard ok its a old hotel. Extra pluss when they let me keep the room to 5,30pm without extra coast.

6

Seah

1 Dec 2025

·

Stayed 1 night

Check in was fast. Front counter staffs we’re friendly

4

Kaith

6 Sept 2023

·

Stayed 2 nights

We booked 3 non smoking rooms and paid in full in advance. When we reached the hotel to check in, we were told there were no non smoking rooms left. We waited for more than 2 hours because we only wanted non smoking rooms as most of us are seniors and we have weak lungs. In the end, 2 rooms were given to us and we waited another half an hour for the last room. Then we were told that the last room was also a non smoking room. To our horror, we realised they lied to us and gave us a smoking room. The whole room was very smoky, the toilet was worst. We were not able to breathe well. We called the front office to change room but they said no room available till the next day. At night, there was a live band, the music was so loud that we were not able to sleep. Called up the front office and they said the noise was from the next building and there was nothing much they could do. The live band continued till 12 midnight. The next day at 7 am, we could hear someone practising on the drums. The bath towels were almost black in colour, very dirty. Overall not a pleasant experience there. We do not recommend this hotel.

10

Yutaka

27 Apr 2025

·

Stayed 1 night

great stay after upgrade room

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for the ferry and Nagoya Hill Mall, with taxis easy to find. Street-facing rooms can pick up traffic noise, and one reviewer disliked the surrounding area.

Related guest reviews

10

John

6 Sept 2024

·

Stayed 2 nights

Big comfortable rooms. Goid location Very friendly staff

4

Seah

20 Apr 2025

·

Stayed 3 nights

No car park space. Limited seat at bfast. Noisy during night when sleeping

10

Yutaka

13 Jul 2025

·

Stayed 2 nights

大通りに面した部屋でしたが夜中までバイクの音がうるさくて大変でしたが快適でした騒音が苦手な人は大通りと逆側を指定すべきです

10

Vincent

22 Jan 2025

·

Stayed 2 nights

Hotel location is good, near harbour, and good seafood restaurant

10

Daniel

30 Nov 2025

·

Stayed 3 nights

This was our first time in Indonesia and we had a good experience. We enjoyed a walk from the ferry terminal to the hotel even though a short cab ride would have been easier. We booked adjoining rooms, but since they were very busy they offered to upgrade us if we could accept rooms across the hall. Breakfast was phenomenal, much better than any Western hotel we've stayed in with tons of spicy options. Lovely. We spent a few stretches at the pool and in the gym. Walked to the Nagoya hill mall a few times during the trip to have dinner and local treats. Great service and lovely people. Probably my favorite spot on our 6 week, multi country Asia trip.

8

KOK WAH

27 Oct 2024

·

Stayed 2 nights

The rooms are spacious. The reception staff are very helpful. taxis are eaily available

2

Aye

25 Jul 2023

·

Stayed 1 night

very gross area. Corridor are smelly . front desk staff need to be train. This hotel is worst of all .spend $10 more to get new hotels this is very old hotel with very lousy service. Very gross facilities even got Indian Ghost at room 927.

4

Kaith

6 Sept 2023

·

Stayed 2 nights

We booked 3 non smoking rooms and paid in full in advance. When we reached the hotel to check in, we were told there were no non smoking rooms left. We waited for more than 2 hours because we only wanted non smoking rooms as most of us are seniors and we have weak lungs. In the end, 2 rooms were given to us and we waited another half an hour for the last room. Then we were told that the last room was also a non smoking room. To our horror, we realised they lied to us and gave us a smoking room. The whole room was very smoky, the toilet was worst. We were not able to breathe well. We called the front office to change room but they said no room available till the next day. At night, there was a live band, the music was so loud that we were not able to sleep. Called up the front office and they said the noise was from the next building and there was nothing much they could do. The live band continued till 12 midnight. The next day at 7 am, we could hear someone practising on the drums. The bath towels were almost black in colour, very dirty. Overall not a pleasant experience there. We do not recommend this hotel.

10

Yutaka

1 Dec 2025

·

Stayed 2 nights

古いが豪華で快適に過ごせる場所。周辺道路が夜はうるさいので窓が二重にはなってるけれども気になる人にはつらいかも。

6

Jacqueline

6 Aug 2023

·

Stayed 1 night

Aircon was noisy. Soundproofing is bad, can hear traffic from outside. Breakfast was poor with poor service from station expecially for eggs. Ordered early for eggs but eggs were served first for people who queue first.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent, with frequent crowding and limited seating and several notes about limited variety or quality. On-site options can feel limited at dinner, though a few guests praised the food or breakfast.

Related guest reviews

6

Sean Ryan

13 Feb 2024

·

Stayed 3 nights

There is only 1 restaurant at the hotel that is only available to dining for dinner and the buffet items isn’t that much that was why we decided to give the restaurant a miss

8

Seah

1 Jan 2025

·

Stayed 1 night

Limited dining seats during bfast time. None parking space for the staying at htl

4

Seah

20 Apr 2025

·

Stayed 3 nights

No car park space. Limited seat at bfast. Noisy during night when sleeping

10

Daniel

30 Nov 2025

·

Stayed 3 nights

This was our first time in Indonesia and we had a good experience. We enjoyed a walk from the ferry terminal to the hotel even though a short cab ride would have been easier. We booked adjoining rooms, but since they were very busy they offered to upgrade us if we could accept rooms across the hall. Breakfast was phenomenal, much better than any Western hotel we've stayed in with tons of spicy options. Lovely. We spent a few stretches at the pool and in the gym. Walked to the Nagoya hill mall a few times during the trip to have dinner and local treats. Great service and lovely people. Probably my favorite spot on our 6 week, multi country Asia trip.

6

desmond

21 Jan 2025

·

Stayed 2 nights

Breakfast variety too limited My room can hear outside ppl talking even walking. They posted have pool table but staff say they have remove it very disappointed

4

Seah

22 Feb 2026

·

Stayed 3 nights

The shower head water pressure is low. The glass door is poor design and easy break and dangerous. Bfast is lousy now

4

Seah

28 Jan 2025

·

Stayed 1 night

Air cons not cold. Bfast no seat at first floor. Car park no space for parking

4

Seah

11 Aug 2024

·

Stayed 3 nights

Limited parking space. Bfast got no seat. Room service was bad. Always no cleaning room when out and was informed the room service guys and front counter.

4

Seah

13 Apr 2024

·

Stayed 2 nights

Hotel breakfast was bad. Half boiled egg not properly done. Sink drainage water was slow . Room service was late

6

Jacqueline

6 Aug 2023

·

Stayed 1 night

Aircon was noisy. Soundproofing is bad, can hear traffic from outside. Breakfast was poor with poor service from station expecially for eggs. Ordered early for eggs but eggs were served first for people who queue first.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $37	17 $36
18 $27	19 $27	20 $27	21 $27	22 $27	23 $47	24 $48
25 $27	26 $27	27 $28	28 $28	29 $28	30 $48	31 $48

Su	Mo	Tu	We	Th	Fr	Sa
1 $29	2 $29	3 $29	4 $31	5 $29	6 $81	7 $113
8 $74	9 $29	10 $29	11 $29	12 $30	13 $48	14 $47
15 $29	16 $29	17 $29	18 $29	19 $31	20 $47	21 $48
22 $29	23 $28	24 $28	25 $29	26 $29	27 $92	28 $71
29 $28	30 $29

Planet Holiday Hotel & Residence

Prices for Planet Holiday Hotel & Residence

Monthly average prices

About this property

Location

Room options

Deluxe Room

Deluxe Room Triple

Executive Suite

Premier Suite

Adjoining Deluxe Room

Guest reviews of Planet Holiday Hotel & Residence

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Planet Holiday Hotel & Residence

Prices for upcoming dates

Business details