Hampton by Hilton Berlin City West

Rude reception staff, loud rooms even if you’re away from the tracks. Breakfast food is so cheap, not worth it, I skipped it the last day. You will be blamed for the hotels mistakes and mishaps.

Reception staff is beyond rude. The sole star is for maintenance who was incredibly nice, but Yen and Sandy and even afternoon crew awful. On checking in I asked for a room not facing the tracks and was told there was none, which I found out later was a lie. My first room had a broken shower head and no door which proceeded to flood the bathroom but Sandy somehow tried to make it my fault for booking a cheap room through c-hotel. Um no, booked via hotels.com & how does that relate to getting a broken room. She switched me & told me I was all set for my back to back reservation….another lie. My key card deactivated the next day and then afternoon staff tried to berate me for not coming down to switch keys, which is ludicrous when I was told the day before allesgood. They then proceed to ask me literally 4 times about the card on file. Even though I’m standing there in front of him saying the words “yes”, it was like he suddenly could not understand English. Yet, even after establishing 4 times the day before to charge the card on file, at check out I was asked again. Are you guys new to hotels? Charge the card on file, provide a receipt and move on. Outside of that…loud rooms you will hear every sneeze and step from your neighbors. Breakfast is plentiful but truly McDonalds quality. Location is a nice area. Clean ish - the toilet seats had permanent stains on them so I legit covered them before use, which was annoying. I had an awful personal experience.

Overall good place. Some personal really helpful, some ok. Breakfast was not bad. A bit noisy with the tram track right next door, but it is central Berlin so you kind of need to accept that. Liked the gym

The breakfast was definitely one of the highlights of the stay, with a good variety and overall very satisfying quality. Unfortunately, the experience at reception was rather mediocre and could have been more welcoming and attentive. The room itself was spacious and offered plenty of space to feel comfortable, although it was quite dark and could benefit from better lighting. The bathroom was reasonably clean and well maintained, but nothing particularly impressive. The biggest disappointment was the bed, which I did not find comfortable and affected the overall quality of the stay. Overall, the hotel has some strong points, particularly the breakfast and room size, but there is definitely room for improvement in terms of service, lighting, and sleeping comfort.

A nice, descent hotel with a good location, clean and friendly personell. The only negative was that the beds were very stiff/hard to sleep in.