Name: Best Western Plus Boomtown Casino Hotel
Address: 2100 Garson Road, Verdi, Nevada, United States of America, Verdi, Nevada, US
Price range: $93–$192 per night
Rating: 7.6

What guests think

At Best Western Plus Boomtown Casino Hotel, travelers highlight a convenient freeway location and a lively casino with family attractions, but ongoing renovations and frequent pool closures, long walks to rooms, and parking or elevator hassles shape many guests' experiences.

Room quality is mixed, with remodeled North Tower units contrasting older South Tower rooms, and recurring issues include loud HVAC, occasional discomfort, and noise or light near pool-facing rooms. Cleanliness feedback ranges from spotless stays to reports of dirty or poorly maintained rooms and lingering smoke odors. Service varies from warm, efficient help to slow responses, housekeeping by request, and surprises like deposits or resort fees. Expect a convenient, activity-filled stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large casino resort with a family arcade; ongoing renovations and frequent pool closures are noted. Guests often report long walks to rooms, limited elevator access, and parking far from entrances.

Related guest reviews

6

Anita

Nov 15, 2024

·

Stayed 1 night

the only thing we disliked about the whole stay was the parking. we had to carry our luggage from one side of the building to the other to get to the elevator.

4

Calvin

Feb 21, 2025

·

Stayed 4 nights

Right now, Feb 2025, isn't a great time to stay at Boomtown due to renovations. During our stay, they were re-coating the pool deck, which filled the hallways with heavy fumes. Also, it was below 40 degrees outside, but for some reason, we needed to have our AC on. It might have been the heating in the hallway seeping through underneath the doorway. I imagine it'll get better later. Just not great accomodations at the moment.

2

Lisa

May 2, 2025

·

Stayed 1 night

Pool was closed for renovation. Waited 2 hours for water to be delivered to our room because they forgot to put it in our room. 24/7 restaurant was closed when we went down for breakfast. Very short staffed. Expect to wait for everything! I do not recommend this hotel.

8

Allison

Jun 22, 2025

·

Stayed 1 night

Older and outdated but we knew that going in. The pool was warm which made the kids happy. The staff at the Fun Center was so kind! The kids loved the arcade, mini golf and carousel. Lots to do with kiddos!

8

Theresa

Aug 25, 2025

·

Stayed 2 nights

Currently being renovated. Looking forward to our next stay after the work has been completed.

10

Sarah

Mar 16, 2025

·

Stayed 1 night

We like that the property is family friendly.

4

Jackie

Sep 25, 2025

·

Stayed 1 night

Nothing like it used to be! Extremy 'long walking distance' to hotel rooms! NO CARTS for luggage. Really NOT worth the money they charge.

6

Trena

Sep 5, 2024

·

Stayed 1 night

Did not know ahead of time that the pool was closed and that’s what I specifically booked the room for

4

angelo

Jul 29, 2025

·

Stayed 2 nights

Not enough elevator locations. Te amusement center was closed well before posted closing time. The only open restaurant.( Mel’s ) only had food to go. But when we went to pick-up our food it was closed. When I got my food it was horrible. I ordered three eggs only got two and no toast. When I got my third egg and toast, the toast was drenched in butter. I literally wrung out the excess butter. Obviously the cook was upset that I wanted the food that I paid too much for. I ordered cornbeef hash with hash browns and got cubed maybe corn beef with homestyle potatoes.. greasy as the toast. Definitely the worst breakfast and possibly the worst meal I have ever attempted to ingest. I ate maybe half of it and walked away feeling disgusted and regretting every bite. The bathroom floor under the basin was filthy. Coffee maker was missing parts. Best Western was worst anywhere. Staff is not happy and clearly not trying. Signs of poor management AGAIN/STILL!! Never again

4

Gregory

Nov 20, 2023

·

Stayed 3 nights

No parking for guests. Long walks to get to your car. If you leave somebody will park in the spot you were and you have to drive around looking for another parking spot. Guests need their own area.

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Cleanliness

Reports are mixed: many find rooms and common areas clean, but others cite dirty or poorly maintained rooms, leftover trash or food, and lingering smoke odors; occasional mold issues are mentioned.

Related guest reviews

2

steven

Oct 19, 2025

·

Stayed 1 night

Smelled like smoke fire detector broken off wall

4

Laura

Apr 2, 2023

·

Stayed 2 nights

We did not get the room we were expecting. It was quite dated. Floor and couch were not clean. Popcorn all under the couch cushions. There was leftover food stuck in the drain of the kitchen sink. Extremely small bathroom, cannot close door while sitting on the toilet. We did not get housekeeping the second day we were there (2 night stay). We left our dirty towels on the floor to be replaced but no one came by. Seems like that could be the least they could do with the price we paid for the room.

6

Vassili

Apr 7, 2024

·

Stayed 1 night

There were two boxes of left over food in the room when we checked in, which made the room smell terrible. The alarm clock went off at 5am in the morning and woke up us whole family, we were not able to fall back to sleep afterwards.

8

TAMMIE

Oct 4, 2025

·

Stayed 2 nights

Clean property.

10

Emilie

Oct 15, 2025

·

Stayed 1 night

Very clean rooms.

4

Lisa

Sep 18, 2023

·

Stayed 1 night

Rooms were outdated and dirty. Carpet had stains. Fan in the bathroom hadn’t been dusted for years. I was only person I check in line and it took 20 minutes. Disappointing…

4

Kenneth

Jan 19, 2023

·

Stayed 19,370 nights

The casino and hotel have been around forever, I have stayed there off and on. I have not been to the casino for years and was disappointed this time. The overwhelming smell of smoke throughout the entire facility was hard to deal with. I understand casino’s are places where smoking occurs, however there is no reason it is as strong as it was during our stay. The hotel room had an overwhelming smell of smoke also. The trash cans were overflowing upon arrival at 11pm and were still overflowing the following morning when we left at around 9am. The casino is a neat place and has an old western vibe to it, with neat decor. The staff were helpful and courteous during our stay. The hotel was inexpensive but not cheap, other hotels that are cleaner and smoke free were priced the same. The beds were “well used” and low to the ground. Felt like I was sleeping on the floor. The bathroom was dingy, and you could see poor repair work where the shower curtain had been mounted and moved several times. The bath tub/shower was small. The shower head was about as cheap as you could purchase. Might as well have not even had a shower head on it. Very disappointed in my stay but still brought back memories. The place needs some sprucing up to keep up with the times. Come on Boomtown, quit dressing up a pig and fix some things.

2

Shineah

Sep 7, 2025

·

Stayed 1 night

I was charged over 500 dollars for two nights and the room was terrible. Dirty and gross

8

Charles

Jul 14, 2025

·

Stayed 4 nights

Room cleaning didn’t occur unless requested. Black mold in shower. Otherwise, service was good. Rooms are old.

4

angelo

Jul 29, 2025

·

Stayed 2 nights

Not enough elevator locations. Te amusement center was closed well before posted closing time. The only open restaurant.( Mel’s ) only had food to go. But when we went to pick-up our food it was closed. When I got my food it was horrible. I ordered three eggs only got two and no toast. When I got my third egg and toast, the toast was drenched in butter. I literally wrung out the excess butter. Obviously the cook was upset that I wanted the food that I paid too much for. I ordered cornbeef hash with hash browns and got cubed maybe corn beef with homestyle potatoes.. greasy as the toast. Definitely the worst breakfast and possibly the worst meal I have ever attempted to ingest. I ate maybe half of it and walked away feeling disgusted and regretting every bite. The bathroom floor under the basin was filthy. Coffee maker was missing parts. Best Western was worst anywhere. Staff is not happy and clearly not trying. Signs of poor management AGAIN/STILL!! Never again

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Rooms

Quality varies between remodeled North Tower rooms and older South Tower units; layouts range from small to spacious. Common issues include loud or finicky HVAC, some uncomfortable beds, limited privacy or noise in pool-view rooms, and spotty Wi-Fi for some.

Related guest reviews

6

John

Feb 20, 2025

·

Stayed 3 nights

The room was big but the fridge was WAY TOO SMALL, and did not work. The phone did not work and the room did have missing bedding for the sleeper sofa BUT..the front desk did fix the bed and phone quickly. The tech guy did try to fix the fridge but it still did not work correctly.

2

Chelsea

Oct 22, 2023

·

Stayed 1 night

If you’re not into gambling just don’t bother staying here. The bed is hard and lumpy. Pillows are hard and lumpy. You get only 2 sheets as a cover, no blankets are provided in the room. Oh yeah the Air doesn’t work so you will either freeze or be stuffy. It was a general unpleasant experience. Don’t forget the resort fee… an extra charge for stuff I didn’t use.

6

Elizabeth Wellman

Jul 21, 2024

·

Stayed 1 night

We stayed at Boomtown for one night before heading over to the Northstar Resort near Lake Tahoe. We were in the older South Tower, and it was fine, but was old, dark and in need of updating. It was just one night, so it was fine. We enjoyed the casino and the Boomtown Steakhouse was a surprisingly excellent dinner. I would come back there just for another dinner. Overall, it was a nice respite on the way to Lake Tahoe, just wish it had been a lighter, brighter room.

6

Daniel

May 1, 2023

·

Stayed 3 nights

Mels diner was the best part. Hotel was meh. South Tower "pool view" was horrible. Rooms were dated and small and the pool is rught next to your window so you can either have shades open so everyine can see ibto your room or closed and the room is a dungeon. Very loud when people are at pool as well. Petes coffee was a dissapointment as it was never stocked with any food and opened later than it was supposed to. Mels diner however always had very good food and the service was pretty good. Hotel is dog friendly though which is a plus.

8

Neal

Aug 26, 2023

·

Stayed 1 night

This was a very fun hotel to stay at! Very convenient and having the casino attached was a plus! The negative was the one elevators to get to the upper floors. Our room was on the opposite end of the hotel and my wife has issues with walking that far. The other nagging issue was the loud AC unit. Glad there was AC as it was over 100° outside! It was just loud. Otherwise, clean, comfortable and nice!

2

Ginger

Jun 7, 2025

·

Stayed 2 nights

Front desk was on a bathroom break, I waited over 10 minutes with 2 managers walking by twice, I asked if anyone was there to check me in. They were rude and said, he’s on break, you’re going to have to wait. They had no ibuprofen, I was told to wait until the gift shopped opened in the morning. WIFI was TERRIBLE!!! Kept shutting off and making me log in, like 25 times!!!

10

Kyra

Dec 1, 2025

·

Stayed 1 night

We enjoyed our overnight at Boomtown as part of a larger road trip over Thanksgiving week. I've passed Boomtown dozens of times in my life driving on interstate 80, and was always curious and intrigued as it has a lot of exterior character and just looks like a fun place from the freeway. We appreciated that the resort was pet-friendly. and dinner at Mel's was a fun experience with the cool retro vibe and 50's nostalgia. The room was spacious and clean.

4

Christine

Aug 4, 2025

·

Stayed 2 nights

The noise from the air conditioning kept me awake!

6

Johanne

Sep 5, 2024

·

Stayed 1 night

Rooms as small.

8

Chris

Sep 4, 2025

·

Stayed 1 night

We were assigned a room in the South Tower 3rd floor. When we got off of the elevator we realized we had to walk completely around that floor to get to our room because there was a barricade blocking the shortest path to our room. Because of limited mobility we went back to the desk and asked for a different room with close proximity to the elevator. We were given a room in the North Tower it was great- it had been remodeled and was very nice.

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Service

Service is mixed: several reviews praise friendly, helpful staff and easy check-in, while others report rude or unresponsive front desk, missed housekeeping unless requested, and frustrations with deposits or room readiness.

Related guest reviews

10

Wallace

Sep 20, 2025

·

Stayed 1 night

Quick and easy booking and check in and out

4

Teri

Jul 17, 2023

·

Stayed 2 nights

Started off on a negative note my room wasn’t ready until 5:00 pm. Had to wake an hour. Secondly, I hurt my back and asked a reception staff member if it was possible to have a chair in my room due to the pain I was in and they weren’t able to accommodate me. Very disappointing.

4

Holly

Jul 20, 2025

·

Stayed 4 nights

Lots of construction going on. Our original rooms TV did not work until approximately 11 pm the 2nd night. I had to call front desk several times and got the excuse that the previous shift did not relay the message on the 2nd day I was basically hung up on and transferred to a voice mail. They did finally move us to a suite that was beautiful until I got in the jacuzzi tub which when I turned it on a bunch of black mold came out. Food was decent at Mel’s diner but that was pretty much the only semi affordable option. Casino staff was amazing and friendly. The check in staff were not very customer oriented until we met Matt the 2nd day and he was great!

6

Gina

Jul 31, 2023

·

Stayed 1 night

The staff in the check in department was very rude unfriendly and not helpful at all

10

MARK

Jun 12, 2025

·

Stayed 1 night

Check in with Debbie at the front desk is always so easy. She's the best. !

4

Tanyn

Apr 29, 2023

·

Stayed 1 night

There is zero reason for front desk personnel to be rude. To anyone. But here we are.

10

Michelle

Jun 13, 2024

·

Stayed 1 night

Inconvenienced by having to park way far from our rooms. I made & paid for my rooms via Expedia.com… but they still took a “deposit” that you don’t learn about until you check-in, they say it’s refundable, but I’ve not seen mine go back on my card… terrible way to treat h Guests!!

6

Karla

Jul 24, 2023

·

Stayed 3 nights

First time staying in Boomtown. The property is ok. Fun arcade for kids. Mels restaurant staff and food was excellent. Disappointed that for some reason the hotel did not clean our room or take out the garbage during our three night stay. Tried calling guest services and could not get through. Phone was not working properly in the room.

8

Chris

Sep 4, 2025

·

Stayed 1 night

We were assigned a room in the South Tower 3rd floor. When we got off of the elevator we realized we had to walk completely around that floor to get to our room because there was a barricade blocking the shortest path to our room. Because of limited mobility we went back to the desk and asked for a different room with close proximity to the elevator. We were given a room in the North Tower it was great- it had been remodeled and was very nice.

10

Monty

Aug 20, 2025

·

Stayed 1 night

Check in was easy and the staff was extremely nice. Quiet and clean. Great stay!

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Location

Very convenient off I-80 and an easy drive to Reno, with nearby stops like Cabela’s; quiet once inside. Wayfinding and the distance from parking or check-in to rooms can be confusing or lengthy for some.

Related guest reviews

8

Cortney

Jan 31, 2023

·

Stayed 1 night

Friendly staff, nice rooms. I did not like how confusing it was to find check in and it's a long walk to from there to rooms either way you go. Fine after you know, but for first time people some clear posted signs would be nice and helpful to find check in desk.

8

Mark

Jul 29, 2024

·

Stayed 1 night

Great location for buisness needs.

10

Leroy

Oct 21, 2024

·

Stayed 1 night

Easy on and off Remodeled rooms Clean

10

Angelique

Aug 10, 2024

·

Stayed 1 night

Location

10

Julie

Sep 13, 2023

·

Stayed 1 night

Was easy access on and off Freeway as I was traveling.

8

Suzzette

Dec 16, 2022

·

Stayed 1 night

This is just a VERY short distance off of I-80. I mean right by the freeway, but not noisy at all once you are inside I parked in the back and the elevator was literally right inside the back doors by Pete's Coffee, which I enjoyed early this morning. I bought some socks at the gift shop which is very nice, and went right across to the steak house and had one of the best dinners ever. I mean, it was top notch in ambiance, decor, food quality, service and prices. I may do this from now on, on my jaunts from Nevada over to my Calif. house. Had a quiet night, and a spotless room with all amenities needed. Of course, there is gambling if you wish, a coffee shop, a buffet, a burger joint, etc. Reasonably priced. Very friendly staff.

8

Peter

Nov 12, 2023

·

Stayed 1 night

Our room was clean and quiet. The casino was interesting, the hotel was an easy drive into Reno.

8

Catherine

Mar 5, 2024

·

Stayed 3 nights

Location.

8

David

Jan 29, 2025

·

Stayed 1 night

This place is great. It’s right off the freeway and super close to Northstar the casino the hotel the parking and the staff were all great.I came in later than I expected, but the hotel clerk named Danny made check in easy. He even had an extra blanket delivered to my room because I get so cold at night. The check out in the morning was quick and easy and the Peets coffee was clutch so I could get caffeinated and on my way for the day.

10

J.C

Oct 23, 2024

·

Stayed 1 night

Good value. Moving with UHaul towing car. One of very few places for Semi ,RV and oversized vehicle parking in Reno.

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Dining

Mel’s Diner and the steakhouse receive frequent praise, with Peet’s coffee on site. However, limited hours and closures (e.g., buffet, 24-hour option) can leave few choices, and a few guests had poor meals or unusable coupons.

Related guest reviews

8

William

Apr 14, 2024

·

Stayed 1 night

The discount coupons given at check-in were not redeemable. We checked in at about 5:45 pm and went to dinner at the steakhouse and were told the dinner coupon was only valid from 4 to 5:30 We arrived at the steakhouse at 6:30. I thought that this was a cheap come on. I was directed to parking which was not available. Parked some distance to the hotel. Staff as nice and always greeted us. Hotel and Casino were clean.

8

Rick

Oct 30, 2024

·

Stayed 1 night

Much improved since Best Western took over. Property and casino have received nice upgrades. Mattresses need to be replaced, but rooms and amenities are good. Mel’s Diner is always good.

8

Susan

Aug 14, 2025

·

Stayed 1 night

Room was clean and bed was comfortable. Mel's diner had great food.

6

Elizabeth Wellman

Jul 21, 2024

·

Stayed 1 night

We stayed at Boomtown for one night before heading over to the Northstar Resort near Lake Tahoe. We were in the older South Tower, and it was fine, but was old, dark and in need of updating. It was just one night, so it was fine. We enjoyed the casino and the Boomtown Steakhouse was a surprisingly excellent dinner. I would come back there just for another dinner. Overall, it was a nice respite on the way to Lake Tahoe, just wish it had been a lighter, brighter room.

2

Lisa

May 2, 2025

·

Stayed 1 night

Pool was closed for renovation. Waited 2 hours for water to be delivered to our room because they forgot to put it in our room. 24/7 restaurant was closed when we went down for breakfast. Very short staffed. Expect to wait for everything! I do not recommend this hotel.

8

Suzzette

Dec 16, 2022

·

Stayed 1 night

This is just a VERY short distance off of I-80. I mean right by the freeway, but not noisy at all once you are inside I parked in the back and the elevator was literally right inside the back doors by Pete's Coffee, which I enjoyed early this morning. I bought some socks at the gift shop which is very nice, and went right across to the steak house and had one of the best dinners ever. I mean, it was top notch in ambiance, decor, food quality, service and prices. I may do this from now on, on my jaunts from Nevada over to my Calif. house. Had a quiet night, and a spotless room with all amenities needed. Of course, there is gambling if you wish, a coffee shop, a buffet, a burger joint, etc. Reasonably priced. Very friendly staff.

8

Jeremy

Jul 10, 2025

·

Stayed 3 nights

Very pleasing large hotel. Fun and relaxed atmosphere. Great dining options on site - Steakhouse really lovely but not open every day, Original Mel's Diner perfect for that all-American experience and great coffee and friendly service at Peet's. My room was very nice, modern and spacious, but others and the lifts were in the process of bring refurbished. The casino was proving popular. I recommend this place warmly.

6

john

Jul 19, 2023

·

Stayed 1 night

It was a long long walk from the Hotel Lobby to the rooms. First room we were given keys for had a guest still staying in it. After the long trek back to the Registration Desk we were given a room that was actually available. Their Buffet is no longer open. Steakhouse is closed two days a week. Dining is very limited unless you leave the Hotel and drive ten miles back to Reno. Additionally, they do not allow you to cancel your reservation without forfeiting the cost of your room.

8

Nicholas

Mar 28, 2025

·

Stayed 2 nights

Got snowed in here for a couple days but had a wonderful time. Fun hotel with live music both nights was a great way to pass the time. Never mad about a good arcade and Mel’s had some solid food. Wish there was more options for eating near the area though and that the steak house wasn’t closed both the days we were there.

4

angelo

Jul 29, 2025

·

Stayed 2 nights

Not enough elevator locations. Te amusement center was closed well before posted closing time. The only open restaurant.( Mel’s ) only had food to go. But when we went to pick-up our food it was closed. When I got my food it was horrible. I ordered three eggs only got two and no toast. When I got my third egg and toast, the toast was drenched in butter. I literally wrung out the excess butter. Obviously the cook was upset that I wanted the food that I paid too much for. I ordered cornbeef hash with hash browns and got cubed maybe corn beef with homestyle potatoes.. greasy as the toast. Definitely the worst breakfast and possibly the worst meal I have ever attempted to ingest. I ate maybe half of it and walked away feeling disgusted and regretting every bite. The bathroom floor under the basin was filthy. Coffee maker was missing parts. Best Western was worst anywhere. Staff is not happy and clearly not trying. Signs of poor management AGAIN/STILL!! Never again

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Month	Average price
January	$91
February	$91
March	$84
April	$108
May	$107
June	$105
July	$111
August	$135
September	$102
October	$105
November	$103
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $156	3 $161
4 $104	5 $95	6 $96	7 $94	8 $103	9 $159	10 $164
11 $103	12 $95	13 $95	14 $93	15 $103	16 $145	17 $151
18 $103	19 $96	20 $96	21 $96	22 $102	23 $145	24 $151
25 $103	26 $95	27 $95	28 $95	29 $103	30 $150	31 $158

Best Western Plus Boomtown Casino Hotel

Prices for Best Western Plus Boomtown Casino Hotel

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Balcony

Standard Room, 1 King Bed, Refrigerator, Mountain View

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator, Mountain View

Suite, Multiple Beds, Balcony (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed, Refrigerator

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View

Standard Room, 2 Queen Beds, Balcony

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Suite, 1 King Bed, Balcony

Standard Room, 1 King Bed, Accessible, Refrigerator

Guest reviews of Best Western Plus Boomtown Casino Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Boomtown Casino Hotel

Considering this hotel for your Verdi trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $166	19 $163
20 $124	21 $100	22 $94	23 $95	24 $106	25 $192	26 $186
27 $117	28 $96	29 $94	30 $93