Villa del Palmar Cancun All Inclusive Beach Resort & Spa
US$ 204
/noite
Média para novembro
Preços para Villa del Palmar Cancun All Inclusive Beach Resort & Spa
Selecione datas para ver preços e disponibilidade
US$ 204
/noite
Média para novembro
Preços médios mensais
Em Villa del Palmar Cancun All Inclusive Beach Resort & Spa, o preço por noite é, em média, US$ 175 no mês mais barato (outubro) e US$ 394 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 275 |
| fevereiro | US$ 262 |
| março | US$ 394 |
| abril | US$ 326 |
| maio | US$ 303 |
| junho | US$ 323 |
| julho | US$ 358 |
| agosto | US$ 302 |
| setembro | US$ 280 |
| outubro | US$ 175 |
| novembro | US$ 204 |
| dezembro | US$ 295 |
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nov. · US$ 204
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Mais caro: março (aprox. US$ 394)
Mais barato: outubro (aprox. US$ 175)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Aproveite para relaxar numa das 5 piscinas exteriores ou 4 banheiras de hidromassagem. Em alternativa, experimente Sauna. Apanhe o autocarro ...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Aproveite para relaxar numa das 5 piscinas exteriores ou 4 banheiras de hidromassagem. Em alternativa, experimente Sauna. Apanhe o autocarro do hotel para visitar os principais pontos de interesse do local.
Comodidades para negócios
As principais comodidades incluem aluguer de limusinas, um serviço de limpeza a seco e uma receção aberta 24 horas.
Restaurante
Para recarregar baterias, venha até ao restaurante La Casona STK dVilla del Palmar Cancun All Inclusive Beach Resort & Spa, ou dê um salto até snack-bar/pastelaria. Relaxe com uma bebida refrescante no bar de praia ou num dos 5 bares/lounges.
Quartos
Sinta-se em casa num dos 415 quartos com decoração personalizada, com produtos grátis no minibar e um televisor de ecrã plano. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. As unidades contam com uma varanda com mesa e cadeiras, para saborear uma bela refeição ao ar livre. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho têm artigos de higiene grátis e secadores de cabelo.
Localização
Ao alojar-se Villa del Palmar Cancun All Inclusive Beach Resort & Spa em Punta Sam, ficará em frente à praia, a 10 minutos de carro de Balsa Ultramar Puerto Juárez e de Clube de Golfe Playa Mujeres.
O que há nas proximidades
Terminal Marítimo de Punta Sam(0.5 milhas)
Praia de Punta Sam(0.5 milhas)
Playa Mujeres(1.2 milhas)
Sítio Arqueológico El Meco(1.6 milhas)
Museu Subaquático Arrecife El Meco(1.8 milhas)
Praia El Niño(2.7 milhas)
Clube de Golfe Playa Mujeres(2.8 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(2.7 milhas)
Balsa Ultramar Puerto Juárez(3.6 milhas)
Terminal Marítima de Gran Puerto(3.8 milhas)
Parque Natural Garrafón(3.9 milhas)
Museu Iconográfico da Carrera Panamericana(4.5 milhas)
Terminal Marítima Isla Mujeres(5.1 milhas)
Praia Norte(5.3 milhas)
Parador Fotográfico(5.3 milhas)
O aeroporto principal mais próximo é o de Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(16.8 milhas)
Serviço de transporte ao aeroporto
Sauna
Elevador
Serviço de estacionamento
Funcionários multilingues
Cofre
Localização
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, Isla Mujeres, Estado de Quintana Roo, México
Terminal Marítimo de Punta Sam (0.5 milhas)
Praia de Punta Sam (0.5 milhas)
Playa Mujeres (1.2 milhas)
Sítio Arqueológico El Meco (1.6 milhas)
Museu Subaquático Arrecife El Meco (1.8 milhas)
Praia El Niño (2.7 milhas)
Opções de quartos
7
Two Bedroom Loft
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Sofá-Cama
Dormidas 6
2210 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
15
Suite, 2 quartos, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 6
1690 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
7
Three Bedroom Loft
Detalhes do quarto
2 Camas De Casal Extragrandes
e 2 Camas De Casal Grandes
Dormidas 8
3500 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
12
Suite, 2 quartos
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 6
1689 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
7
Two Bedroom Penthouse
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Sofá-Cama
Dormidas 6
3315 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Quarto, 2 quartos, junto ao mar
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Sofá-Cama
Dormidas 6
2723 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
8
Three Bedroom Ocean Front
Detalhes do quarto
2 Camas De Casal Extragrandes
e 2 Camas De Casal Grandes
Dormidas 8
4628 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Quarto Deluxe, 2 camas queen-size
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 3
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Quarto Deluxe, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
15
Quarto, 1 quarto, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
1148 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
6
Quarto Deluxe, 2 camas queen-size, vista para o oceano
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 3
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
7
Quarto Deluxe, 1 cama king-size, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
11
Quarto, 1 quarto
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
1152 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
Avaliações dos hóspedes sobre Villa del Palmar Cancun All Inclusive Beach Resort & Spa
8.3
Muito Bom
Com base em 1.546 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
41%
Família
43%
Grupos
12%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Villa del Palmar Cancun Luxury Beach Resort & Spa, os viajantes destacam a simpatia e atenção da equipe, a culinária geralmente saborosa, um ambiente familiar e piscinas e jardins limpos e bem cuidados, em um cenário tranquilo e discreto à beira-mar.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Villa del Palmar Cancun Luxury Beach Resort & Spa, os viajantes destacam a simpatia e atenção da equipe, a culinária geralmente saborosa, um ambiente familiar e piscinas e jardins limpos e bem cuidados, em um cenário tranquilo e discreto à beira-mar.
As frustrações recorrentes incluem ofertas agressivas de associação/timeshare, a necessidade de assinar recibos e adicionar gorjetas mesmo em planos com tudo incluído, e reservas para o jantar que podem ser difíceis de conseguir. As suítes são espaçosas e bem equipadas com cozinha completa e lavanderia no quarto, mas alguns hóspedes relatam falhas no ar condicionado, problemas de manutenção, baixa pressão da água ou Wi-Fi instável. A localização é tranquila e um pouco afastada (perto da balsa para Isla Mujeres), e a praia pode ser afetada por algas e mosquitos, com vida noturna limitada no local. Espere uma estadia confortável e voltada para a família, com serviço de destaque e noites mais calmas.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Várias piscinas e hidromassagens são bem conservadas, com um parque aquático inflável para crianças e atividades aquáticas não motorizadas; o spa recebe muitos elogios. As desvantagens frequentes são a escassez de espreguiçadeiras/guarda-sóis e uma academia no porão pouco impressionante.
Avaliações dos hóspedes relacionadas
10
JANNESA
17 de mar. de 2025
·
A estadia foi de 3 noites
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
10
Kimiko
14 de abr. de 2025
·
A estadia foi de 7 noites
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
10
KIM
7 de out. de 2025
·
A estadia foi de 12 noites
The ocean view was perfect. Since the hotel has auto black out drapes you can lean over press the button when you wake up and look at the beautiful ocean. The spa was incredible. Expensive but worth it.
The ocean view was perfect. Since the hotel has auto black out drapes you can lean over press the button when you wake up and look at the beautiful ocean. The spa was incredible. Expensive but worth it.
10
Jaime
25 de jun. de 2025
·
A estadia foi de 5 noites
Room was excellent, food options were diverse and very good for all-inclusive. Staff was very friendly. Views were amazing. Kids really enjoyed the water float. Older kids really appreciated having the gym. Jose was very understanding when my husband and I both thought we each settled our drink/food bill at the pool which I later came down and settled. The all inlclusive options were quite impressive with very few items excluded as premium. My son loved the smoothie menu at the breakfast buffet, which was also very impressive in selection and quality.
Room was excellent, food options were diverse and very good for all-inclusive. Staff was very friendly. Views were amazing. Kids really enjoyed the water float. Older kids really appreciated having the gym. Jose was very understanding when my husband and I both thought we each settled our drink/food bill at the pool which I later came down and settled. The all inlclusive options were quite impressive with very few items excluded as premium. My son loved the smoothie menu at the breakfast buffet, which was also very impressive in selection and quality.
10
Jain
2 de ago. de 2025
·
A estadia foi de 4 noites
They rocked it in the rooms! We loved the personal items and snacks and drinks that were replaced daily and included in the resort fees. The pools were quiet even though there were kiddos swimming around. LOVED that the pools were open after dark! YES!!!!
They rocked it in the rooms! We loved the personal items and snacks and drinks that were replaced daily and included in the resort fees. The pools were quiet even though there were kiddos swimming around. LOVED that the pools were open after dark! YES!!!!
10
Joseph
25 de mar. de 2025
·
Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am
Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am
10
Gregory
25 de mar. de 2025
·
A estadia foi de 5 noites
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
8
Denise
13 de nov. de 2025
·
A estadia foi de 3 noites
Pros: The hotel is beautiful, very clean, and well maintained. The staff members are kind, attentive, and very hardworking. Service was excellent everywhere, and the food was magnificent. Every restaurant exceeded expectations, but reservations are needed. The pool area is huge and spotless, and the grounds are well kept. I loved my room, and the bed and linens were very comfortable. The bracelet system for room access, closing tabs, and leaving tips was extremely convenient and eliminated the need for cash.Cons: The beach was not the best due to sting rays, seaweed, and fish. My main concern was being repeatedly asked who I was traveling with. As a single mother traveling with my two daughters and my mother, this made me feel vulnerable. I later had $150 stolen from my purse while I was in the pool with my children. My purse was hidden under towels, and the resort was not busy, so I sadly feel it may have been coordinated by staff. Even the concierge reacted with surprise when I said it was just us, which added to my discomfort. I reported the theft to security and explained the entire situation, but since it was the day before checkout, there was no follow up or contact from a manager. I was only told that this was the second report they had ever received. Overall, I still had a great time and would recommend the resort, but I advise guests not to leave valuables unattended. I also encourage the hotel to avoid asking guests who they are traveling with and instead ask a
Pros: The hotel is beautiful, very clean, and well maintained. The staff members are kind, attentive, and very hardworking. Service was excellent everywhere, and the food was magnificent. Every restaurant exceeded expectations, but reservations are needed. The pool area is huge and spotless, and the grounds are well kept. I loved my room, and the bed and linens were very comfortable. The bracelet system for room access, closing tabs, and leaving tips was extremely convenient and eliminated the need for cash.Cons: The beach was not the best due to sting rays, seaweed, and fish. My main concern was being repeatedly asked who I was traveling with. As a single mother traveling with my two daughters and my mother, this made me feel vulnerable. I later had $150 stolen from my purse while I was in the pool with my children. My purse was hidden under towels, and the resort was not busy, so I sadly feel it may have been coordinated by staff. Even the concierge reacted with surprise when I said it was just us, which added to my discomfort. I reported the theft to security and explained the entire situation, but since it was the day before checkout, there was no follow up or contact from a manager. I was only told that this was the second report they had ever received. Overall, I still had a great time and would recommend the resort, but I advise guests not to leave valuables unattended. I also encourage the hotel to avoid asking guests who they are traveling with and instead ask a
10
Jaymie
18 de out. de 2025
·
A estadia foi de 7 noites
The resort staff were all excellent. The food was delicious and the beach was clean
The resort staff were all excellent. The food was delicious and the beach was clean
10
Anna Olegovna
1 de out. de 2025
·
A estadia foi de 9 noites
The hotel is very clean and pretty. Staff is nice. Family friendly was so so wished they had some water slides. Kids tried the wipeout but that didn’t last much. The wipeout is the inflatable on the water. Kayaking was fine with an adult of course. Paddle boards are from 16 yrs old. Snorkeling was ok. Seaweed and dark water ruined it. Went at end of September and the beach was meh. Had maybe two days at the end with clear water. Seaweed smelled and ruined the beach stay. Pool and property is beautiful. With it being a hybrid resort and us having all inclusive it was kind of enoying with workers Asking to kind of “pay” or close the check with the balance being zero. When ordering food the room number is being asked every time. Compared to other all inclusive where they don’t bother with that. Davino is very nice Italian restaurant. For some reason the evening buffet was closed with a dinner show not available. Just restaurants in the evening. 4 to choose from. One other negative thing was mosquitoes. They just eat you up. Zama which is an open restaurant had a spray available to use. Just as the sun sets the mosquitoes come out. They told us we can buy spray at their market. Overall it was a very nice stay. I highly recommend.
The hotel is very clean and pretty. Staff is nice. Family friendly was so so wished they had some water slides. Kids tried the wipeout but that didn’t last much. The wipeout is the inflatable on the water. Kayaking was fine with an adult of course. Paddle boards are from 16 yrs old. Snorkeling was ok. Seaweed and dark water ruined it. Went at end of September and the beach was meh. Had maybe two days at the end with clear water. Seaweed smelled and ruined the beach stay. Pool and property is beautiful. With it being a hybrid resort and us having all inclusive it was kind of enoying with workers Asking to kind of “pay” or close the check with the balance being zero. When ordering food the room number is being asked every time. Compared to other all inclusive where they don’t bother with that. Davino is very nice Italian restaurant. For some reason the evening buffet was closed with a dinner show not available. Just restaurants in the evening. 4 to choose from. One other negative thing was mosquitoes. They just eat you up. Zama which is an open restaurant had a spray available to use. Just as the sun sets the mosquitoes come out. They told us we can buy spray at their market. Overall it was a very nice stay. I highly recommend.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os comentários frequentemente descrevem a propriedade e os quartos como muito limpos, com serviço de limpeza dedicado. Uma minoria relata pragas (mosquitos ou formigas pequenas) e problemas de manutenção ocasionais, como vazamentos ou umidade.
Avaliações dos hóspedes relacionadas
8
Katherine
24 de set. de 2025
·
A estadia foi de 4 noites
Clean room
Clean room
10
Amber
18 de out. de 2025
·
A estadia foi de 5 noites
There was an abundant amount of staff who were all very helpful and attentive. The elevators were always available and fast, area was clean, client and safe.
There was an abundant amount of staff who were all very helpful and attentive. The elevators were always available and fast, area was clean, client and safe.
10
JIA
21 de out. de 2025
·
A estadia foi de 3 noites
Love this property, the staff were wonderful. The room is spacious and cleaned on the daily! The pool area was divided up nicely and the restaurants meals were top tier! Room service was restaurant quality every time (minus the fast food and pizza). The only complaint is the internet was not up to par, but other than that everything was amazing! Going back again soon!
Love this property, the staff were wonderful. The room is spacious and cleaned on the daily! The pool area was divided up nicely and the restaurants meals were top tier! Room service was restaurant quality every time (minus the fast food and pizza). The only complaint is the internet was not up to par, but other than that everything was amazing! Going back again soon!
6
Venkatramu S
2 de set. de 2025
·
A estadia foi de 4 noites
Bugs, mold in bathroom, no proper communication.
Bugs, mold in bathroom, no proper communication.
6
Julius
4 de out. de 2025
·
A estadia foi de 6 noites
Overall satisfied-The only downside during our stay the resort was infested by mosquitoes. Our room had a leak on our first night coming from the AC vent, mosquitoes inside our room every time we ask to service our room-i believe they leave the room open the whole while they were cleaning the room.
Overall satisfied-The only downside during our stay the resort was infested by mosquitoes. Our room had a leak on our first night coming from the AC vent, mosquitoes inside our room every time we ask to service our room-i believe they leave the room open the whole while they were cleaning the room.
10
habib
17 de jun. de 2025
·
A estadia foi de 5 noites
Very pleased with this resort. Everything went smooth . Excellent service and very clean
Very pleased with this resort. Everything went smooth . Excellent service and very clean
8
Denise
13 de nov. de 2025
·
A estadia foi de 3 noites
Pros: The hotel is beautiful, very clean, and well maintained. The staff members are kind, attentive, and very hardworking. Service was excellent everywhere, and the food was magnificent. Every restaurant exceeded expectations, but reservations are needed. The pool area is huge and spotless, and the grounds are well kept. I loved my room, and the bed and linens were very comfortable. The bracelet system for room access, closing tabs, and leaving tips was extremely convenient and eliminated the need for cash.Cons: The beach was not the best due to sting rays, seaweed, and fish. My main concern was being repeatedly asked who I was traveling with. As a single mother traveling with my two daughters and my mother, this made me feel vulnerable. I later had $150 stolen from my purse while I was in the pool with my children. My purse was hidden under towels, and the resort was not busy, so I sadly feel it may have been coordinated by staff. Even the concierge reacted with surprise when I said it was just us, which added to my discomfort. I reported the theft to security and explained the entire situation, but since it was the day before checkout, there was no follow up or contact from a manager. I was only told that this was the second report they had ever received. Overall, I still had a great time and would recommend the resort, but I advise guests not to leave valuables unattended. I also encourage the hotel to avoid asking guests who they are traveling with and instead ask a
Pros: The hotel is beautiful, very clean, and well maintained. The staff members are kind, attentive, and very hardworking. Service was excellent everywhere, and the food was magnificent. Every restaurant exceeded expectations, but reservations are needed. The pool area is huge and spotless, and the grounds are well kept. I loved my room, and the bed and linens were very comfortable. The bracelet system for room access, closing tabs, and leaving tips was extremely convenient and eliminated the need for cash.Cons: The beach was not the best due to sting rays, seaweed, and fish. My main concern was being repeatedly asked who I was traveling with. As a single mother traveling with my two daughters and my mother, this made me feel vulnerable. I later had $150 stolen from my purse while I was in the pool with my children. My purse was hidden under towels, and the resort was not busy, so I sadly feel it may have been coordinated by staff. Even the concierge reacted with surprise when I said it was just us, which added to my discomfort. I reported the theft to security and explained the entire situation, but since it was the day before checkout, there was no follow up or contact from a manager. I was only told that this was the second report they had ever received. Overall, I still had a great time and would recommend the resort, but I advise guests not to leave valuables unattended. I also encourage the hotel to avoid asking guests who they are traveling with and instead ask a
8
Godswill
19 de dez. de 2024
·
A estadia foi de 6 noites
The cleanliness of the resort is remarkable. The staff go the extra mile to ensure that every inch is spotless. The issues I had were: the wifi was not great (was down for the first few days), the food (quality, variety, restaurant, order-in,etc) need significant improvement and there are not a lot of activities especially for families with kids under 4. Overall we enjoyed our stay.
The cleanliness of the resort is remarkable. The staff go the extra mile to ensure that every inch is spotless. The issues I had were: the wifi was not great (was down for the first few days), the food (quality, variety, restaurant, order-in,etc) need significant improvement and there are not a lot of activities especially for families with kids under 4. Overall we enjoyed our stay.
10
Veronica
19 de ago. de 2025
·
A estadia foi de 2 noites
The resort was clean - from the rooms to the pool and beach ! The food was good , it just took a while to figure out what worked well for us. The breakfast was 10/10 , sooo many options & kid approved. It was noted to us that we came during a less crowded tourist time (mid August) so just a small tip. This is a more secluded hotel - not in Hotel Zone but you can take taxis around Cancun. If you’re looking for partying this may not be the right fit for you. This is a place to unwind, be with family & friends. We will DEFINITELY be coming back !
The resort was clean - from the rooms to the pool and beach ! The food was good , it just took a while to figure out what worked well for us. The breakfast was 10/10 , sooo many options & kid approved. It was noted to us that we came during a less crowded tourist time (mid August) so just a small tip. This is a more secluded hotel - not in Hotel Zone but you can take taxis around Cancun. If you’re looking for partying this may not be the right fit for you. This is a place to unwind, be with family & friends. We will DEFINITELY be coming back !
10
Pauline Frances
12 de nov. de 2025
·
A estadia foi de 7 noites
Suite was lovely, housekeeping service was great. The dining was awesome. The grounds were clean and pools were warm enough. All staff were courteous.
Suite was lovely, housekeeping service was great. The dining was awesome. The grounds were clean and pools were warm enough. All staff were courteous.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
As suítes são grandes e confortáveis, muitas com vista para o mar, cozinha completa, máquina de lavar/secar e varandas ou redes espaçosas. Problemas relatados incluem ar condicionado que não funciona, chuveiros com defeito ou vazamentos, recursos limitados de TV e ruído ocasional.
Avaliações dos hóspedes relacionadas
2
Sanju
11 de nov. de 2025
·
A estadia foi de 3 noites
My room shower was not working two days , even after i compliant they only fixed after two days
My room shower was not working two days , even after i compliant they only fixed after two days
6
Jessica
10 de nov. de 2025
·
A estadia foi de 5 noites
The space is really nice and the pools are great! Most of the waiters are very kind and enthusiastic. The problem we had was with the service. Our living room shower wouldn't turn off and only poured out extremely hot water. Maintenance was in our suite until 1 am. The shower wasn't fixed so we had to sleep with the running shower making noise and making the suite damp. Maintenance showed up again at 8 am and there was a pool of water in our living room starting to go to the bedrooms. When we went to the front desk to ask for a refund for that one night, the employee simply said no. When we asked if there was anything else they could do for us, she kept offering for us to change rooms. We kept saying that the room was cleaned and fixed at this point so there was no need. She kept offering it as if it was a benefit (it would be the same type of room, not an upgrade). Throughout this interaction, she was smirking and going back and forth to a supervisor in the back that never came out to talk to us themself. Finally, we were given a $100 credit to our room. Given that we were a suite of 5 people, we felt a little disappointed. Some minor inconveniences were waiters being pushy about tips, our drinks not being restocked daily, and housekeeping ignoring some requests.
The space is really nice and the pools are great! Most of the waiters are very kind and enthusiastic. The problem we had was with the service. Our living room shower wouldn't turn off and only poured out extremely hot water. Maintenance was in our suite until 1 am. The shower wasn't fixed so we had to sleep with the running shower making noise and making the suite damp. Maintenance showed up again at 8 am and there was a pool of water in our living room starting to go to the bedrooms. When we went to the front desk to ask for a refund for that one night, the employee simply said no. When we asked if there was anything else they could do for us, she kept offering for us to change rooms. We kept saying that the room was cleaned and fixed at this point so there was no need. She kept offering it as if it was a benefit (it would be the same type of room, not an upgrade). Throughout this interaction, she was smirking and going back and forth to a supervisor in the back that never came out to talk to us themself. Finally, we were given a $100 credit to our room. Given that we were a suite of 5 people, we felt a little disappointed. Some minor inconveniences were waiters being pushy about tips, our drinks not being restocked daily, and housekeeping ignoring some requests.
10
Jaqueline
24 de out. de 2025
·
A estadia foi de 6 noites
We had a perfect view from our room to the ocean. Everyone from staffing was very generous and attentive. Will definitely be going back in the future!!
We had a perfect view from our room to the ocean. Everyone from staffing was very generous and attentive. Will definitely be going back in the future!!
8
Houston
12 de nov. de 2025
·
A estadia foi de 4 noites
The balcony ocean and pool are view were excellent.
The balcony ocean and pool are view were excellent.
2
Kyle
10 de nov. de 2025
·
A estadia foi de 2 noites
The air conditioning did not work both days. I stayed there and they would not put me in another room or refund my money or even give me compensation of any sorts. I was also placed next to the water tanks, which were loud all day and night. I would stay away from this property until they get new management.
The air conditioning did not work both days. I stayed there and they would not put me in another room or refund my money or even give me compensation of any sorts. I was also placed next to the water tanks, which were loud all day and night. I would stay away from this property until they get new management.
10
Claudia
10 de out. de 2025
·
A estadia foi de 3 noites
Loved the big, clean and spacious suites.
Loved the big, clean and spacious suites.
8
Ashley
26 de out. de 2025
·
A estadia foi de 2 noites
The balcony had a nice view of the resort. The hammock was a nice addition on the balcony. The kitchen and laundry room was good to have for the stay. Overall it was a good choice to stay here.
The balcony had a nice view of the resort. The hammock was a nice addition on the balcony. The kitchen and laundry room was good to have for the stay. Overall it was a good choice to stay here.
10
LaToya
7 de nov. de 2025
·
A estadia foi de 3 noites
the room was beautiful
the room was beautiful
10
Dennis P
13 de nov. de 2025
·
A estadia foi de 5 noites
One bedrooom suite had full kitchen and washer/dryer. Great for families or couples who like to spread out. Great staff.
One bedrooom suite had full kitchen and washer/dryer. Great for families or couples who like to spread out. Great staff.
10
Ethan
12 de out. de 2025
·
A estadia foi de 7 noites
The view was perfect from the hotel room, and the front side of the hotel. The hotel room was always immaculate. The balcony had a hammock and a stunning view. Kitchen had everything needed to cook meals. Staff were very understanding, patient, polite and helpful.
The view was perfect from the hotel room, and the front side of the hotel. The hotel room was always immaculate. The balcony had a hammock and a stunning view. Kitchen had everything needed to cook meals. Staff were very understanding, patient, polite and helpful.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por sua simpatia, atenção e disposição em toda a propriedade. No entanto, reclamações repetidas citam ofertas de timeshare insistentes, solicitações constantes de assinatura de recibos/gorjetas, respostas ocasionais lentas e algumas frustrações no check-in ou na reserva.
Avaliações dos hóspedes relacionadas
10
Vikram vijay
22 de nov. de 2025
·
A estadia foi de 4 noites
Staff was great, I wish they don’t push you for that membership and waste time on arrival. Not the fault of the staff but that’s the downside. Overall experience was great.
Staff was great, I wish they don’t push you for that membership and waste time on arrival. Not the fault of the staff but that’s the downside. Overall experience was great.
6
Carlos
19 de nov. de 2025
·
A estadia foi de 3 noites
I made again, the typical mistake of accepting a mediocre breakfast for listening to a "membership" presentation. Despite telling them we are going to say no to any offer, they said it didn't matter, etc. Well, at the last moment, the inevitable hard faces were shown by the sales team, specially a not very nice supervisor who was impolite. What a bad experience! Because of him I will never return nor recommend any of my relatives or friends to go there. He won! :)
I made again, the typical mistake of accepting a mediocre breakfast for listening to a "membership" presentation. Despite telling them we are going to say no to any offer, they said it didn't matter, etc. Well, at the last moment, the inevitable hard faces were shown by the sales team, specially a not very nice supervisor who was impolite. What a bad experience! Because of him I will never return nor recommend any of my relatives or friends to go there. He won! :)
6
Paola
6 de mai. de 2025
·
A estadia foi de 4 noites
No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…
No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…
8
Sean
6 de jul. de 2025
·
A estadia foi de 6 noites
I thought the service was excellent! By the pool waiters were there to get you anything you could want. The accomodations were also excellent. We stayed in the 2 bedroom with 5 of us and it was more than enough space. The balconies were huge and a great spot to unwind. The food at the buffet was top.notch and each night had a different theme. The food was of the highest quality. If I had to be a bit critical, I wished there would have been a bit more activity wise for the kids. The pools were great but that got a bit repetitive for our kids. The giant inflatable was not quite the same as what was advertised. Maybe invest in some more life jackets that are kids sized. As mentioned before the food was top notch but a few more options wouldn't have hurt. Also room service was ok but often super backed up. All in all a great laid back vibe. Would go back with adults but might look for something a bit more kid centric if I were bringing the family again
I thought the service was excellent! By the pool waiters were there to get you anything you could want. The accomodations were also excellent. We stayed in the 2 bedroom with 5 of us and it was more than enough space. The balconies were huge and a great spot to unwind. The food at the buffet was top.notch and each night had a different theme. The food was of the highest quality. If I had to be a bit critical, I wished there would have been a bit more activity wise for the kids. The pools were great but that got a bit repetitive for our kids. The giant inflatable was not quite the same as what was advertised. Maybe invest in some more life jackets that are kids sized. As mentioned before the food was top notch but a few more options wouldn't have hurt. Also room service was ok but often super backed up. All in all a great laid back vibe. Would go back with adults but might look for something a bit more kid centric if I were bringing the family again
10
Abigail
1 de ago. de 2025
·
A estadia foi de 5 noites
The staff were the best part. Don’t get me wrong of course, the site is amazing, the beach was amazing, but the staff were just top of the line. They were kind, attentive, perceptive, and fun!
The staff were the best part. Don’t get me wrong of course, the site is amazing, the beach was amazing, but the staff were just top of the line. They were kind, attentive, perceptive, and fun!
10
Gail
12 de set. de 2025
·
A estadia foi de 4 noites
Absolutely incredible! Best. Resort. Experience. Ever. If you are trying to decide where to go for your all-inclusive vacation, look no further. This is the place! From the moment we arrived, we (regular people) were treated like royalty. We were greeted with cold cloths, sparkling wine, and helpful guidance. We were celebrating a milestone birthday, and we communicated that to staff throughout our stay with incredible results. That initial amazing treatment and level of service continued throughout our four-night stay. Every interaction with staff was warm and responsive. Each day brought a new unexpected kindness. Every restaurant did a superb job of recognizing the celebratory event and adding personal flair to our experience. This experience exceeded expectations that we didn't even know existed. We are exceedingly grateful to the management and employees at Villa Del Palmar for making this occasion even more special than we had hoped. Many thanks to all who helped make this such a wonderful experience: housekeeping, wait staff, room service, welcome staff, restaurant workers, front desk, and literally every employee with whom we had the pleasure to interact. You are what made this experience so special!
Absolutely incredible! Best. Resort. Experience. Ever. If you are trying to decide where to go for your all-inclusive vacation, look no further. This is the place! From the moment we arrived, we (regular people) were treated like royalty. We were greeted with cold cloths, sparkling wine, and helpful guidance. We were celebrating a milestone birthday, and we communicated that to staff throughout our stay with incredible results. That initial amazing treatment and level of service continued throughout our four-night stay. Every interaction with staff was warm and responsive. Each day brought a new unexpected kindness. Every restaurant did a superb job of recognizing the celebratory event and adding personal flair to our experience. This experience exceeded expectations that we didn't even know existed. We are exceedingly grateful to the management and employees at Villa Del Palmar for making this occasion even more special than we had hoped. Many thanks to all who helped make this such a wonderful experience: housekeeping, wait staff, room service, welcome staff, restaurant workers, front desk, and literally every employee with whom we had the pleasure to interact. You are what made this experience so special!
10
Rafael Jesus
22 de nov. de 2025
·
A estadia foi de 5 noites
Staff is attentive and courteous always there to help. The environment is clean and relaxing. The service ia great. The amenities are something to try.
Staff is attentive and courteous always there to help. The environment is clean and relaxing. The service ia great. The amenities are something to try.
10
Pascual
30 de ago. de 2025
·
A estadia foi de 6 noites
The staff was very helpful. Everytime we needed any additional towels, or bedding they were at our door quick. We enjoyed all the restaurants. Our poolside server Renan, was by far one of the best servers we had the pleasure of assisting us during our 6 night stay. He was still very attentive while assisting others and even greeted us by name. Our family really enjoyed our time at Villa del Palmar.
The staff was very helpful. Everytime we needed any additional towels, or bedding they were at our door quick. We enjoyed all the restaurants. Our poolside server Renan, was by far one of the best servers we had the pleasure of assisting us during our 6 night stay. He was still very attentive while assisting others and even greeted us by name. Our family really enjoyed our time at Villa del Palmar.
10
Delong
18 de nov. de 2025
·
A estadia foi de 3 noites
We have a personal butler assign to us, make everything so much easy!
We have a personal butler assign to us, make everything so much easy!
10
Julianne
2 de set. de 2025
·
A estadia foi de 3 noites
From the moment we arrived, we were treated exceptionally well. Luis at the front desk was amazing. He was warm, friendly and kind! The rooms big and clean. Food was amazing and tasty. Service top notch. Always polite and with a smile. Raul at the pool was just awesome! I don’t have a negative comment about our stay.
From the moment we arrived, we were treated exceptionally well. Luis at the front desk was amazing. He was warm, friendly and kind! The rooms big and clean. Food was amazing and tasty. Service top notch. Always polite and with a smile. Raul at the pool was just awesome! I don’t have a negative comment about our stay.
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Localização
Localizado ao norte da Zona Hoteleira, perto da balsa para Isla Mujeres, o ambiente é seguro e tranquilo, mas um tanto remoto, com táxis caros e pouca vida noturna nas proximidades. Conveniente para passeios de um dia para Isla Mujeres; menos ideal para saídas frequentes para a cidade.
Avaliações dos hóspedes relacionadas
10
Neil
10 de mar. de 2025
·
A estadia foi de 4 noites
An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
10
Lowell
26 de mar. de 2025
·
A estadia foi de 7 noites
You can’t go wrong… My teenage daughter and I went from Christmas’s Day to New Year’s Day. The resort was impeccable. Although we were there 7 nights, we only spent two days at the resort’s pools and beach. The other days, we went to Isla Mejeres (sp?) on the ferry that’s next to the hotel, Xel Ha (amazing!) , Horseback/ATV/Zipline/Cenote, downtown Cancun, and snorkeling. Felt very safe off property even took local bus downtown for $1 instead of $80 cab ride each way. So, unless you want to walk to the clubs, book it.
You can’t go wrong… My teenage daughter and I went from Christmas’s Day to New Year’s Day. The resort was impeccable. Although we were there 7 nights, we only spent two days at the resort’s pools and beach. The other days, we went to Isla Mejeres (sp?) on the ferry that’s next to the hotel, Xel Ha (amazing!) , Horseback/ATV/Zipline/Cenote, downtown Cancun, and snorkeling. Felt very safe off property even took local bus downtown for $1 instead of $80 cab ride each way. So, unless you want to walk to the clubs, book it.
6
Tamara
15 de nov. de 2025
·
A estadia foi de 4 noites
The balcony was very spacious in the 1 bedroom condo. We enjoyed meals out there as well as the hammock. The condo itself was spacious and decorated well, with a washer/dryer combo which I really appreciated. Take note, this resort is in Punta Sam not Cancun as advertised. The weather was TERRIBLE and we were forced to spend most of our stay in the condo. I noticed little small bugs crawling around on the night stands in the bedrooms. And no, I wasn't eating any food in the bedroom. It wasn't a big deal, as I noticed these little bugs crawling around other areas in the resort. I did what I did with the others, killed them with my shoe and kept it moving. Well, it wasn't until I packed my suitcase that I realized these small bugs were crawling everywhere on my suitcase and throughout. The bellman noticed them as well and said they were small ants and they won't hurt anything. I called down to the manager Carlos and they sent him to my room. He insulted me by stating they don't have bugs and I'm must have brought them with me. It was unbelievable. There are bugs everywhere in Mexico. Between the biting flies, mosquitos and apparently ants, I was insulted. Once I showed my displeasure for being insulted the manager tried to say he wasn't trying to insult me while simultaneously telling me they don't have bugs. All this while I have video of the little bugs crawling throughout my bag which I had to unpack, shake and repack just minutes before leaving for the airport.
The balcony was very spacious in the 1 bedroom condo. We enjoyed meals out there as well as the hammock. The condo itself was spacious and decorated well, with a washer/dryer combo which I really appreciated. Take note, this resort is in Punta Sam not Cancun as advertised. The weather was TERRIBLE and we were forced to spend most of our stay in the condo. I noticed little small bugs crawling around on the night stands in the bedrooms. And no, I wasn't eating any food in the bedroom. It wasn't a big deal, as I noticed these little bugs crawling around other areas in the resort. I did what I did with the others, killed them with my shoe and kept it moving. Well, it wasn't until I packed my suitcase that I realized these small bugs were crawling everywhere on my suitcase and throughout. The bellman noticed them as well and said they were small ants and they won't hurt anything. I called down to the manager Carlos and they sent him to my room. He insulted me by stating they don't have bugs and I'm must have brought them with me. It was unbelievable. There are bugs everywhere in Mexico. Between the biting flies, mosquitos and apparently ants, I was insulted. Once I showed my displeasure for being insulted the manager tried to say he wasn't trying to insult me while simultaneously telling me they don't have bugs. All this while I have video of the little bugs crawling throughout my bag which I had to unpack, shake and repack just minutes before leaving for the airport.
10
Preetinder Singh
29 de mar. de 2025
·
A estadia foi de 3 noites
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
8
Brian
17 de nov. de 2024
·
A estadia foi de 1 noite
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
8
Richie
18 de abr. de 2025
·
A estadia foi de 5 noites
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
8
Madilynn
10 de jun. de 2025
·
A estadia foi de 6 noites
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
8
Yi
19 de fev. de 2025
·
A estadia foi de 8 noites
Property and staff were nice, just the transportation was not good, no buses available around the area, had to take taxi or other transport which was expensive.
Property and staff were nice, just the transportation was not good, no buses available around the area, had to take taxi or other transport which was expensive.
10
Roberto
6 de set. de 2025
·
A estadia foi de 6 noites
Amazing service, views, and location. You can walk to the ferry to Isla Mujeres!
Amazing service, views, and location. You can walk to the ferry to Isla Mujeres!
6
Hamed
12 de jan. de 2025
·
A estadia foi de 5 noites
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade da comida é frequentemente avaliada como muito boa, especialmente o café da manhã e alguns restaurantes à la carte, mas as reservas para o jantar são geralmente necessárias. As reclamações recorrentes incluem alguns itens premium não incluídos no sistema de tudo incluído e a assinatura constante de recibos para gorjetas.
Avaliações dos hóspedes relacionadas
10
Alaina
17 de nov. de 2025
·
A estadia foi de 7 noites
Beautiful resort, friendly staff and food was delicious.
Beautiful resort, friendly staff and food was delicious.
10
Gloria
14 de jul. de 2025
·
A estadia foi de 4 noites
What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.
What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.
10
Jennifer
22 de mar. de 2025
·
A estadia foi de 5 noites
PROS: We enjoyed the whole resort. It wasn't too small or too big. The rooms were super spacious, clean, and safe. The beds were amazing. The extra bathroom off the kitchen was so nice. The balconies were so spacious with the tables and hammocks. The washer and dryer was an added plus to come home with clean clothes. All the restaurants were great, but you need a reservation to any restaurant except the buffet. The buffet is the only place to eat for breakfast, but it is exceptional. It is not open for dinner on Thursday or Friday evenings.The food and drinks were delicious everywhere. CONS: The biggest con at this all inclusive resort was having to sign your name and room number on a receipt every time you ordered food or drinks anywhere. Even though you are at an All-Inclusive resort, they require you to do this. On each receipt is a line for adding additional gratuity. However, it states when you make the reservations that the resort is an all inclusive resort and ALL tips and gratuities are included. We noticed as the week went on that if you did tip they remembered and gave you better service. If you didn't tip, they remembered too, and it showed. I feel like tipping should be something that is optional to do on your own, not on a receipt multiple times a day. In addition, the beach is full of seaweed, but they do clean it constantly. The workout room is down on the basement level and smelled musty. Every morning all the lounge chairs at the pool are reserved by 7AM.
PROS: We enjoyed the whole resort. It wasn't too small or too big. The rooms were super spacious, clean, and safe. The beds were amazing. The extra bathroom off the kitchen was so nice. The balconies were so spacious with the tables and hammocks. The washer and dryer was an added plus to come home with clean clothes. All the restaurants were great, but you need a reservation to any restaurant except the buffet. The buffet is the only place to eat for breakfast, but it is exceptional. It is not open for dinner on Thursday or Friday evenings.The food and drinks were delicious everywhere. CONS: The biggest con at this all inclusive resort was having to sign your name and room number on a receipt every time you ordered food or drinks anywhere. Even though you are at an All-Inclusive resort, they require you to do this. On each receipt is a line for adding additional gratuity. However, it states when you make the reservations that the resort is an all inclusive resort and ALL tips and gratuities are included. We noticed as the week went on that if you did tip they remembered and gave you better service. If you didn't tip, they remembered too, and it showed. I feel like tipping should be something that is optional to do on your own, not on a receipt multiple times a day. In addition, the beach is full of seaweed, but they do clean it constantly. The workout room is down on the basement level and smelled musty. Every morning all the lounge chairs at the pool are reserved by 7AM.
10
Jill
25 de out. de 2025
·
A estadia foi de 5 noites
Property was well kept. Staff was friendly. Food was amazing at all of the restaurants. Davino was our favorite. Eduardo was a great server during breakfast and Wilem provided great service at the pool.
Property was well kept. Staff was friendly. Food was amazing at all of the restaurants. Davino was our favorite. Eduardo was a great server during breakfast and Wilem provided great service at the pool.
8
Denise
13 de nov. de 2025
·
A estadia foi de 3 noites
Pros: The hotel is beautiful, very clean, and well maintained. The staff members are kind, attentive, and very hardworking. Service was excellent everywhere, and the food was magnificent. Every restaurant exceeded expectations, but reservations are needed. The pool area is huge and spotless, and the grounds are well kept. I loved my room, and the bed and linens were very comfortable. The bracelet system for room access, closing tabs, and leaving tips was extremely convenient and eliminated the need for cash.Cons: The beach was not the best due to sting rays, seaweed, and fish. My main concern was being repeatedly asked who I was traveling with. As a single mother traveling with my two daughters and my mother, this made me feel vulnerable. I later had $150 stolen from my purse while I was in the pool with my children. My purse was hidden under towels, and the resort was not busy, so I sadly feel it may have been coordinated by staff. Even the concierge reacted with surprise when I said it was just us, which added to my discomfort. I reported the theft to security and explained the entire situation, but since it was the day before checkout, there was no follow up or contact from a manager. I was only told that this was the second report they had ever received. Overall, I still had a great time and would recommend the resort, but I advise guests not to leave valuables unattended. I also encourage the hotel to avoid asking guests who they are traveling with and instead ask a
Pros: The hotel is beautiful, very clean, and well maintained. The staff members are kind, attentive, and very hardworking. Service was excellent everywhere, and the food was magnificent. Every restaurant exceeded expectations, but reservations are needed. The pool area is huge and spotless, and the grounds are well kept. I loved my room, and the bed and linens were very comfortable. The bracelet system for room access, closing tabs, and leaving tips was extremely convenient and eliminated the need for cash.Cons: The beach was not the best due to sting rays, seaweed, and fish. My main concern was being repeatedly asked who I was traveling with. As a single mother traveling with my two daughters and my mother, this made me feel vulnerable. I later had $150 stolen from my purse while I was in the pool with my children. My purse was hidden under towels, and the resort was not busy, so I sadly feel it may have been coordinated by staff. Even the concierge reacted with surprise when I said it was just us, which added to my discomfort. I reported the theft to security and explained the entire situation, but since it was the day before checkout, there was no follow up or contact from a manager. I was only told that this was the second report they had ever received. Overall, I still had a great time and would recommend the resort, but I advise guests not to leave valuables unattended. I also encourage the hotel to avoid asking guests who they are traveling with and instead ask a
10
Alonso
7 de nov. de 2025
·
A estadia foi de 3 noites
Restaurants had very good food and the bar included premium liquor as well
Restaurants had very good food and the bar included premium liquor as well
10
Joseph O
25 de mar. de 2025
·
A estadia foi de 7 noites
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
10
Szymon
10 de jul. de 2025
·
A estadia foi de 6 noites
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
10
Tonetta
5 de nov. de 2025
·
A estadia foi de 5 noites
The food was delicious, only thing I didn’t like was some options on the menu wasn’t included so I didn’t really feel it was all inclusive.
The food was delicious, only thing I didn’t like was some options on the menu wasn’t included so I didn’t really feel it was all inclusive.
10
Leah
17 de nov. de 2025
·
A estadia foi de 7 noites
Great place for kids, amazing food, great service and rooms!
Great place for kids, amazing food, great service and rooms!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Tanya I
10 de set. de 2024
·
A estadia foi de 3 noites
Excelente
Excelente
10
JOSE ANTONIO
11 de ago. de 2026
·
A estadia foi de 7 noites
La suite asi como la ofrecieron, espaciosa, muy limpia, amenidades excelentes, camas, sabanas, almohadas de muy buena calidad, la vista expectacular , le balcon muy amplio y el jacuzi excelente. lo mejor fue el personal, siempre atento, amable y muy servicial.
La suite asi como la ofrecieron, espaciosa, muy limpia, amenidades excelentes, camas, sabanas, almohadas de muy buena calidad, la vista expectacular , le balcon muy amplio y el jacuzi excelente. lo mejor fue el personal, siempre atento, amable y muy servicial.
10
Debra
27 de jul. de 2026
·
A estadia foi de 8 noites
What a dream vacation! Our suite was perfectly sized, giving everyone space for family meals, relaxing, or privacy in their own bedrooms. The staff was amazing, especially Otikio, Victor (by the cabanas), and Daniel (Sommelier). I would recommend this property to anyone looking for a vacation in paradise!
What a dream vacation! Our suite was perfectly sized, giving everyone space for family meals, relaxing, or privacy in their own bedrooms. The staff was amazing, especially Otikio, Victor (by the cabanas), and Daniel (Sommelier). I would recommend this property to anyone looking for a vacation in paradise!
8
Shiyi
15 de jul. de 2026
·
A estadia foi de 3 noites
First of all, we enjoyed our stay here. It is a very nice place, extremely clean. I think this is the first time ever we got free upgrade room. It is a one bedroom suite with one bedroom, two bathrooms, laundry, huge balcony with ocean view. The food quality is slightly better than the resort we stayed at hotel zone. But I got tummy trouble on the last day. The meeting with the concierge was a little bit too much after the flights you just want to go to your room and relax. They kept offering all kinds of promotions and discounts to asked you to sign. Now the main issue which we never seen before at other places. Here basically everywhere you go, buffet, restaurants or room service they will show you a bill and ask you to choose the tipping and sign. I don’t understand why you will get different amount of bill when you eat at buffet. And all the bills with unreasonable prices. The first night at the buffet, I accidentally put 10 peso in the system as the tip and the waiter actually chased me down to ask me to redo it. The front desk will show you all the details you “spent” at checked out. I found out there was twice room service I put down 50 peso got changed to 150 peso. Yes, when you checked in they will run your card for 400 dollars as deposit, charge from it in the end and refund the rest of it. This place is definitely not busy, very quiet, no game room. I personally felt pressured about the whole tipping thing, my 8 years old enjoyed the spacious room overall.
First of all, we enjoyed our stay here. It is a very nice place, extremely clean. I think this is the first time ever we got free upgrade room. It is a one bedroom suite with one bedroom, two bathrooms, laundry, huge balcony with ocean view. The food quality is slightly better than the resort we stayed at hotel zone. But I got tummy trouble on the last day. The meeting with the concierge was a little bit too much after the flights you just want to go to your room and relax. They kept offering all kinds of promotions and discounts to asked you to sign. Now the main issue which we never seen before at other places. Here basically everywhere you go, buffet, restaurants or room service they will show you a bill and ask you to choose the tipping and sign. I don’t understand why you will get different amount of bill when you eat at buffet. And all the bills with unreasonable prices. The first night at the buffet, I accidentally put 10 peso in the system as the tip and the waiter actually chased me down to ask me to redo it. The front desk will show you all the details you “spent” at checked out. I found out there was twice room service I put down 50 peso got changed to 150 peso. Yes, when you checked in they will run your card for 400 dollars as deposit, charge from it in the end and refund the rest of it. This place is definitely not busy, very quiet, no game room. I personally felt pressured about the whole tipping thing, my 8 years old enjoyed the spacious room overall.
10
Violeta
15 de jul. de 2026
·
A estadia foi de 6 noites
Amazing hotel that felt like a second home. All the staff was very friendly , the grounds beautiful and the food delicious. The all inclusive option was the way to go as you can enjoy delicious food throughout the day. My family will be visiting again very soon.
Amazing hotel that felt like a second home. All the staff was very friendly , the grounds beautiful and the food delicious. The all inclusive option was the way to go as you can enjoy delicious food throughout the day. My family will be visiting again very soon.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 11:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
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dezembro 2026
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-03: 587.9614037504882USD
- 2026-11-04: 233.16535931709288USD
- 2026-11-05: 234.51312505981443USD
- 2026-11-06: 234.51312505981443USD
- 2026-11-07: 234.1237019364166USD
- 2026-11-08: 219.68758188275146USD
- 2026-11-09: 216.99203325343322USD
- 2026-11-10: 216.70449617988584USD
- 2026-11-11: 238.15321548898314USD
- 2026-11-12: 247.19700392500303USD
- 2026-11-13: 216.99203325343322USD
- 2026-11-14: 238.15321548898314USD
- 2026-11-15: 216.99203325343322USD
- 2026-11-16: 238.15321548898314USD
- 2026-11-17: 238.15321548898314USD
- 2026-11-18: 212.96217682336425USD
- 2026-11-19: 229.10940990908813USD
- 2026-11-20: 229.10940990908813USD
- 2026-11-21: 226.4264791718597USD
- 2026-11-22: 165.86411163500975USD
- 2026-11-23: 280.35757866761776USD
- 2026-11-24: 161.7331920610962USD
- 2026-11-25: 275.3432866402893USD
- 2026-11-26: 275.3432866402893USD
- 2026-11-27: 275.6529564566192USD
- 2026-11-28: 276.08158762242124USD
- 2026-11-29: 229.10940990908813USD
- 2026-11-30: 226.09481376374814USD
- 2026-12-01: 226.09481376374814USD
- 2026-12-02: 226.09481376374814USD
- 2026-12-03: 226.09481376374814USD
- 2026-12-04: 222.3831476559448USD
- 2026-12-05: 226.09481376374814USD
- 2026-12-06: 226.09481376374814USD
- 2026-12-07: 226.09481376374814USD
- 2026-12-08: 229.10940990908813USD
- 2026-12-09: 226.09481376374814USD
- 2026-12-10: 226.09481376374814USD
- 2026-12-11: 233.16535931709288USD
- 2026-12-12: 237.1483443925781USD
- 2026-12-13: 233.12887715083312USD
- 2026-12-14: 237.1483443925781USD
- 2026-12-15: 214.29648462411498USD
- 2026-12-16: 234.1237019364166USD
- 2026-12-17: 237.1483443925781USD
- 2026-12-18: 233.16535931709288USD
- 2026-12-19: 237.1483443925781USD
- 2026-12-20: 237.1483443925781USD
- 2026-12-21: 237.1483443925781USD
- 2026-12-22: 237.1483443925781USD
- 2026-12-23: 472.28694659234617USD
- 2026-12-24: 472.28694659234617USD
- 2026-12-25: 471.2820754959411USD
- 2026-12-26: 487.36999077374264USD
- 2026-12-27: 495.3988789464111USD
- 2026-12-28: 496.4137963536377USD
- 2026-12-29: 482.32557695782464USD
- 2026-12-30: 513.4764095076293USD
- 2026-12-31: 496.4137963536377USD
- 2027-01-01: 508.45208831335447USD
- 2027-01-02: 508.45208831335447USD
- 2027-01-03: 338.62973021466064USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 72 horas antes da chegada através dos dados que constam da confirmação da reserva. Contacte o alojamento pelo menos 72 horas antes da chegada para organizar o check-in, através dos dados que constam na sua confirmação de reserva. Contacte o alojamento com antecedência se planeia chegar após as 22:00, através dos dados que constam na sua confirmação de reserva. Os clientes deverão contactar o alojamento com antecedência para receber instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de fumo, sistema de segurança e grades de segurança nas janelas.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Taxa de transporte de/para o aeroporto: 50 USD por veículo (só ida, ocupação máxima de 4) pessoas
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Serviço de transporte ao aeroporto
Sauna
Elevador
Serviço de estacionamento
Funcionários multilingues
Cofre
Geral
Sauna
Toalhas
Beach Sun Loungers
Children's Club (free)
Children's Games
Brinquedos para crianças
Coffee/Tea in Common Areas
Smoke-Free Property
Snack Bar/Deli
Supervised Childcare (surcharge)
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair-Accessible Concierge Desk
Wheelchair-Accessible on-Site Restaurant
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Parking (Van) (Wheelchair Accessible)
Wheelchairs Available (on site)
Atividades
Jardim
Mergulho
Parque infantil
Caiaque
Percursos ecológicos no local
Instalações para exercício físico
Piscina para crianças
Arcade/Game Room
Beach Umbrellas
Beach Cabanas (free)
Full-Service Spa
Hiking/Biking (nearby)
Pool Sun Loungers
Pool Umbrellas
Spa Treatment Room (s)
Terraço
Serviços
Elevador
Funcionários multilingues
Cofre
Serviço de lavandaria
Depósito de bagagem
24-Hour Front Desk
ATM/Banking
Concierge Services
Gift Shops or Newsstand
Grocery/Convenience Store
Laundry Facilities
Lifeguard (on site)
Porter/Bellhop
Proposal/Romance Packages Available
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Airport Transportation (surcharge)
Area Shuttle (surcharge)
Parking (Self) (free)
Limo or Town Car Service Available
Internet
Wi-fi gratuito