Excellence Playa Mujeres- All Inclusive- Adults Only
US$ 553
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 553
/noite
Média para setembro
Preços médios mensais
Em Excellence Playa Mujeres- All Inclusive- Adults Only, o preço por noite é, em média, US$ 537 no mês mais barato (julho) e US$ 802 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 774 |
| fevereiro | US$ 802 |
| março | US$ 729 |
| abril | US$ 636 |
| maio | US$ 579 |
| junho | US$ 555 |
| julho | US$ 537 |
| agosto | US$ 547 |
| setembro | US$ 553 |
| outubro | US$ 593 |
| novembro | US$ 656 |
| dezembro | US$ 692 |
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set. · US$ 553
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Mais caro: fevereiro (aprox. US$ 802)
Mais barato: julho (aprox. US$ 537)
Sobre este alojamento
Luxury adults-only all-inclusive resort with 7 outdoor pools, private beach, and full-service spa in Playa Mujeres.
Localização
Excellence Playa Mujeres - Adults Only All Inclusive fica em Playa Mujeres, uma zona de Punta Sam, e está junto a um campo de golfe e numa praia privativa. Se deseja fazer compras, vale a pena visitar Cancun Mall e Puerto Cancún Marina Town Center, ao passo que para apreciar alguma natureza local, o melhor é visitar Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc e Praia Norte. Também vale a pena visitar Parque Natural Garrafón e Casa de la Cultura de Cancún. Passe algum tempo a explorar as atividades locais, como golfe.
Restaurante
Piscina
Elevador
Porteiro
Serviço de estacionamento
Limpeza a seco
Localização
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ, 001 Sm. 003, Zona Continental de Isla de Mujeres, Playa Mujeres, Punta Sam, Isla Mujeres, Estado de Quintana Roo, México
Opções de quartos
1
Suite Club
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Junior Suite with Views
Detalhes do quarto
Dormidas 5
VarandaAr condicionadoCama(s) extra(s) (mediante pedido)Cofre
1
Suite Padrão Com Vista Piscina
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Quarto
Detalhes do quarto
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Suite Club Ocean Front
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Suite Club with Views
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Suite Ocean Front
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Junior Suite - Vista Mar
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 5
Ar condicionadoWi-Fi (gratuito)Mini bar
8
Suite Júnior (Vista Piscina)
Detalhes do quarto
Dormidas 5
807 ft²
VarandaAr condicionadoBanheiraCasa de banho
1
Room Run of House
Detalhes do quarto
Ar condicionadoWi-Fi (gratuito)
6
Quarto King Standard
Detalhes do quarto
Dormidas 2
807 ft²
VarandaAr condicionadoBanheiraCasa de banhoPiscina privada
1
Suite Júnior Club (Vista Mar)
Detalhes do quarto
Dormidas 5
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Suite Pool View King Bed
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
6
Suite Júnior King
Detalhes do quarto
Dormidas 2
807 ft²
VarandaAr condicionadoBanheiraCasa de banho
5
Suite Júnior
Detalhes do quarto
Dormidas 5
807 ft²
VarandaAr condicionadoBanheiraCasa de banho
1
Room Pool View
Detalhes do quarto
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Standard King Suite
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Quarto Club
Detalhes do quarto
1
Room Sea View
Detalhes do quarto
1
Room Duplex
Detalhes do quarto
1
Junior Suite Club with Views
Detalhes do quarto
Dormidas 5
Ar condicionado
1
Junior Suite com piscina
Detalhes do quarto
Dormidas 5
Ar condicionadoWi-Fi (gratuito)Mini bar
7
Excellence Club Junior Suite Com Vista Para O Mar
Detalhes do quarto
Dormidas 2
807 ft²
VarandaAr condicionadoBanheiraCasa de banho
1
Suíte Standard
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
7
Junior Suite Club
Detalhes do quarto
Dormidas 2
807 ft²
VarandaAr condicionadoBanheiraCasa de banho
7
Suite Standard com Terraço
Detalhes do quarto
Dormidas 8
807 ft²
Ar condicionadoBanheiraCasa de banhoPiscina privada
1
Suite with Double Bed
Detalhes do quarto
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Mini bar
1
Apartment Standard
Detalhes do quarto
1
Suite Sea Front
Detalhes do quarto
Dormidas 8
Ar condicionado
Avaliações dos hóspedes
9.8
Extraordinário
Com base em 41 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
88%
Família
4%
Grupos
5%
Individual
0%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Excellence Playa Mujeres - Tudo Incluído - Apenas para Adultos, os hóspedes elogiam consistentemente a simpatia e atenção da equipe, a atmosfera relaxante exclusiva para adultos, os belos jardins e praia, e as diversas opções de restaurantes e atividades, embora as experiências com a qualidade da comida e os tempos de espera nos restaurantes variem.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Excellence Playa Mujeres - Tudo Incluído - Apenas para Adultos, os hóspedes elogiam consistentemente a simpatia e atenção da equipe, a atmosfera relaxante exclusiva para adultos, os belos jardins e praia, e as diversas opções de restaurantes e atividades, embora as experiências com a qualidade da comida e os tempos de espera nos restaurantes variem.
Muitos destacam quartos muito limpos e instalações bem conservadas, com um spa e academia de destaque; alguns notam que algumas áreas parecem antigas e há problemas ocasionais de manutenção. O ambiente é tranquilo e voltado para casais, com opções limitadas de entretenimento noturno e horários de fechamento antecipados do bar e da piscina. Garantir espreguiçadeiras na piscina ou na praia pode exigir acordar cedo, e os benefícios do Excellence Club parecem ter valor misto. No geral, é ideal para casais que buscam uma experiência de resort relaxante e sofisticada, em vez de uma vida noturna agitada.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Jardins exuberantes com muitas piscinas (incluindo rios lentos), uma bela praia, um spa muito elogiado e uma academia sólida; shows noturnos são oferecidos, mas a vida noturna termina cedo. Comentários recorrentes mencionam espreguiçadeiras limitadas, alguns problemas de decoração antiga ou manutenção, e problemas ocasionais com Wi‑Fi/elevadores.
Avaliações dos hóspedes relacionadas
2
MATTHEW
2 de ago. de 2025
·
A estadia foi de 3 noites
Terrible experience. Won’t be back. The property is clearly 25 years old. Room was hot. Pool waiters were great, but the swim up bar had the WORST bartenders. Terrible attitude towards everyone. Told us “No” on making drinks if it took more than 1 or 2 ingredients. If you plan to hang out at all in the evening later than 8 PM, don’t stay here. Pool bar closes at 6 PM. Pools close at 8 PM. Restaurants were absolute trash. Oregano, the Italian restaurant was the ONLY decent experience. Magna, which is limited to Excellence Club, is NOT worth it. Service was mediocre and their “famous” tomahawk steak was a 3.5/10 at best. Seasons Transfers was amazing though. Both ways. Super clean Suburban and very professional driver. Highly recommend them. The transfers and our trip to Isla for the day was the ONLY thing I would recommend.
Terrible experience. Won’t be back. The property is clearly 25 years old. Room was hot. Pool waiters were great, but the swim up bar had the WORST bartenders. Terrible attitude towards everyone. Told us “No” on making drinks if it took more than 1 or 2 ingredients. If you plan to hang out at all in the evening later than 8 PM, don’t stay here. Pool bar closes at 6 PM. Pools close at 8 PM. Restaurants were absolute trash. Oregano, the Italian restaurant was the ONLY decent experience. Magna, which is limited to Excellence Club, is NOT worth it. Service was mediocre and their “famous” tomahawk steak was a 3.5/10 at best. Seasons Transfers was amazing though. Both ways. Super clean Suburban and very professional driver. Highly recommend them. The transfers and our trip to Isla for the day was the ONLY thing I would recommend.
10
Quinn
2 de set. de 2025
·
A estadia foi de 5 noites
Stayed near the spa and had very tranquil morning dips in the lazy river. Food was good. Facilities cleaned meticulously. Staff was very nice
Stayed near the spa and had very tranquil morning dips in the lazy river. Food was good. Facilities cleaned meticulously. Staff was very nice
10
Melissa
29 de ago. de 2025
·
A estadia foi de 5 noites
The service was impeccable, and if something was wrong, they made up for it. I felt safe and well-cared for, and the staff were friendly and attentive. The club beach area had excellent service and someone tidied up the room 2-3x/daily with turn-down service. Just a lovely experience including the hydrotherapy spa treatment. The gym is amazing, and they will be expanding it. I would definitely return to this property.
The service was impeccable, and if something was wrong, they made up for it. I felt safe and well-cared for, and the staff were friendly and attentive. The club beach area had excellent service and someone tidied up the room 2-3x/daily with turn-down service. Just a lovely experience including the hydrotherapy spa treatment. The gym is amazing, and they will be expanding it. I would definitely return to this property.
10
DIANE
19 de ago. de 2024
·
A estadia foi de 4 noites
I wish there were more chairs around the main pool
I wish there were more chairs around the main pool
10
Cathy
23 de fev. de 2025
·
A estadia foi de 7 noites
Hotel was great, but we were surprised to find that a hotel of this quality didn’t have enough beach chairs for its guests. Also, it appeared that the hotel was understaffed
Hotel was great, but we were surprised to find that a hotel of this quality didn’t have enough beach chairs for its guests. Also, it appeared that the hotel was understaffed
10
Marina Alexandrova
19 de mar. de 2025
·
A estadia foi de 6 noites
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
10
Carl
26 de mai. de 2025
·
A estadia foi de 5 noites
LOVED it! Our best resort experience yet! My only small gripe would be that the wifi was really spotty throughout the resort and they could add some more chairs to the beachfront to accommodate guests.
LOVED it! Our best resort experience yet! My only small gripe would be that the wifi was really spotty throughout the resort and they could add some more chairs to the beachfront to accommodate guests.
10
Boubacar Sid
22 de ago. de 2025
·
A estadia foi de 7 noites
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
10
Tavon
26 de out. de 2024
·
A estadia foi de 5 noites
Overall it was amazing experience, however the elevator in building 7 was out of service too often which caused an inconvenience and the Wi-Fi was very weak. The 7 restaurants gave a variety of Yummy food. Will visit again.
Overall it was amazing experience, however the elevator in building 7 was out of service too often which caused an inconvenience and the Wi-Fi was very weak. The 7 restaurants gave a variety of Yummy food. Will visit again.
10
Timothy Allen
20 de out. de 2025
·
A estadia foi de 3 noites
This place never disappoints from the first step in the door to the last step out. Pool is awesome. Staff is the best
This place never disappoints from the first step in the door to the last step out. Pool is awesome. Staff is the best
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
As avaliações descrevem consistentemente áreas impecáveis e serviços de limpeza frequentes e atenciosos. Alguns relatos mencionam odores de mofo ou problemas isolados (por exemplo, uma banheira suja ou a presença de uma praga).
Avaliações dos hóspedes relacionadas
10
Matthew
26 de nov. de 2025
·
A estadia foi de 5 noites
Room was clean and service impeccable.
Room was clean and service impeccable.
10
Joevani Alexander
1 de set. de 2025
·
A estadia foi de 4 noites
Great service, very clean
Great service, very clean
10
Naomie
24 de set. de 2025
·
A estadia foi de 4 noites
Warm and friendly staff with extremely clean room. The property was well kept and consistent. Many options of good quality food and bars that creates a welcoming experience.
Warm and friendly staff with extremely clean room. The property was well kept and consistent. Many options of good quality food and bars that creates a welcoming experience.
2
JACOB
12 de jul. de 2025
·
A estadia foi de 3 noites
Bed bud bite me a lot
Bed bud bite me a lot
10
Kevin
30 de out. de 2025
·
A estadia foi de 3 noites
The room was always clean, the service was top notch, and the resort was very nice.
The room was always clean, the service was top notch, and the resort was very nice.
10
Jeffrey
16 de abr. de 2025
·
A estadia foi de 5 noites
The entire staff was so friendly and accommodating. The food was excellent for an all inclusive. Great entertainment every evening. The grounds, hotel room, pool were immaculate. People cleaning all day, every day. We compared it to the cleanliness of Disneyland. IFKYK!
The entire staff was so friendly and accommodating. The food was excellent for an all inclusive. Great entertainment every evening. The grounds, hotel room, pool were immaculate. People cleaning all day, every day. We compared it to the cleanliness of Disneyland. IFKYK!
10
Anindita
3 de dez. de 2024
·
A estadia foi de 4 noites
Had a wonderful stay! We would come again. Food was good, pools are well maintained. The jacuzzi in the room wasn’t clean (I think I have seen comments from others saying the same thing on different websites and Facebook) but otherwise everything else was perfect. We had a swim up suite and it was amazing! Staff is very efficient and great
Had a wonderful stay! We would come again. Food was good, pools are well maintained. The jacuzzi in the room wasn’t clean (I think I have seen comments from others saying the same thing on different websites and Facebook) but otherwise everything else was perfect. We had a swim up suite and it was amazing! Staff is very efficient and great
10
Charles E
2 de jun. de 2025
·
A estadia foi de 9 noites
We loved how everything was clean and well maintained, every restaurant was excellent, room service was the best, the entertainment was vary good and the staff was the best I've ever seen.
We loved how everything was clean and well maintained, every restaurant was excellent, room service was the best, the entertainment was vary good and the staff was the best I've ever seen.
10
Christina
26 de set. de 2025
·
A estadia foi de 5 noites
The property was beautiful and always clean. Staff was amazing and attentive.
The property was beautiful and always clean. Staff was amazing and attentive.
2
John
29 de dez. de 2024
·
A estadia foi de 6 noites
The room first assigned was freezing and had strong mildew smell. Changed rooms and the second was also freezing. Even with extra clothes and blankets the room was intolerable.
The room first assigned was freezing and had strong mildew smell. Changed rooms and the second was also freezing. Even with extra clothes and blankets the room was intolerable.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos e confortáveis, com opções como piscinas com acesso direto ou piscinas particulares nas varandas. Várias avaliações mencionam decoração antiga, privacidade limitada no banheiro e problemas ocasionais com A/C ou ruído perto das áreas de entretenimento.
Avaliações dos hóspedes relacionadas
10
Golda
10 de out. de 2025
·
A estadia foi de 4 noites
This hotel is absolutely beautiful. The property is stunning, but what really stood out was the staff- every single person we interacted with was warm, helpful, and genuinely happy to accommodate anything we needed. They went above and beyond with a smile every time. The food was incredible — honestly, next level. From caviar to tomahawk steak, everything was beautifully done and felt very high-end. That said, there are a couple of things I wish I’d known before going: This is 100% a couples hotel. If you’re single or going with friends, it’s not the right vibe. Everything about the place screams honeymoon or anniversary. The bathroom setup has zero privacy. The shower has a window that looks directly into the room, the shower door is clear, and there’s no actual door separating the toilet or bathroom area from the rest of the room. It’s fine for couples, but if you’re not super comfortable with the people you’re staying with, this could be awkward. Overall, it was a beautiful stay and I’d recommend it to couples who want a romantic, luxury experience. Just not the best fit if you’re going solo or with friends.
This hotel is absolutely beautiful. The property is stunning, but what really stood out was the staff- every single person we interacted with was warm, helpful, and genuinely happy to accommodate anything we needed. They went above and beyond with a smile every time. The food was incredible — honestly, next level. From caviar to tomahawk steak, everything was beautifully done and felt very high-end. That said, there are a couple of things I wish I’d known before going: This is 100% a couples hotel. If you’re single or going with friends, it’s not the right vibe. Everything about the place screams honeymoon or anniversary. The bathroom setup has zero privacy. The shower has a window that looks directly into the room, the shower door is clear, and there’s no actual door separating the toilet or bathroom area from the rest of the room. It’s fine for couples, but if you’re not super comfortable with the people you’re staying with, this could be awkward. Overall, it was a beautiful stay and I’d recommend it to couples who want a romantic, luxury experience. Just not the best fit if you’re going solo or with friends.
10
Russell Scott
27 de set. de 2025
·
A estadia foi de 5 noites
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
8
Monique
9 de nov. de 2025
·
A estadia foi de 3 noites
Room was clean, could use some modern updates in the rooms. The resort was modern and beautiful!
Room was clean, could use some modern updates in the rooms. The resort was modern and beautiful!
8
Bonica
27 de jan. de 2025
·
A estadia foi de 7 noites
Did not like being so close to very loud music till 2300 hours most nights. Need to ask customers if that is ok before rooming them near the mudic
Did not like being so close to very loud music till 2300 hours most nights. Need to ask customers if that is ok before rooming them near the mudic
8
Jason
21 de nov. de 2024
·
A estadia foi de 2 noites
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
10
Kaitlyn
29 de nov. de 2025
·
A estadia foi de 7 noites
The staff at this resort were incredibly friendly and accommodating. We loved the variety of restaurants, bars, and entertainment options. The rooms were also very spacious and clean.
The staff at this resort were incredibly friendly and accommodating. We loved the variety of restaurants, bars, and entertainment options. The rooms were also very spacious and clean.
8
My
20 de jul. de 2025
·
A estadia foi de 5 noites
My boyfriend and I stayed here for 4 nights and had a good experience overall. We booked an Excellence Club Ocean View room. The staffs were very nice and friendly. We ran into a few problems while we were here, we were told that our mini fridge/mini bar will be refill every day. We got no refill on the first day and ended up calling the front desk late afternoon the second to ask for it. The worst problem we had happened on our second to last night here. Our AC had broken overnight; we woke up sweating and the floor was wet due to condensation. My boyfriend called the front desk early morning before we left for our tour at 6am. They said they'll send someone out to look. We got back at 2pm, and the room was still hot. Called again and were told to give it an hour to cool since they fixed it this morning. An hour passed and still HOT. They said they'll stop by again; we told them we're leaving for lunch and be back in an hour or 2. Came back from lunch 2 hours later, STILL HOT. It is now 5pm in the afternoon, we had to call again and this time we were able to meet a maintenance guy and really made sure he fixed it. On one of our nights there, we decided to visit AGAVE. We came around 9pm and saw someone leaving on a stretcher. Our greeter was not the nicest, but we understood. We patiently waited to be sat. We saw 3 other couples checked in after us and they were all sat before us. We brought this up and were gaslit and told we would be next.
My boyfriend and I stayed here for 4 nights and had a good experience overall. We booked an Excellence Club Ocean View room. The staffs were very nice and friendly. We ran into a few problems while we were here, we were told that our mini fridge/mini bar will be refill every day. We got no refill on the first day and ended up calling the front desk late afternoon the second to ask for it. The worst problem we had happened on our second to last night here. Our AC had broken overnight; we woke up sweating and the floor was wet due to condensation. My boyfriend called the front desk early morning before we left for our tour at 6am. They said they'll send someone out to look. We got back at 2pm, and the room was still hot. Called again and were told to give it an hour to cool since they fixed it this morning. An hour passed and still HOT. They said they'll stop by again; we told them we're leaving for lunch and be back in an hour or 2. Came back from lunch 2 hours later, STILL HOT. It is now 5pm in the afternoon, we had to call again and this time we were able to meet a maintenance guy and really made sure he fixed it. On one of our nights there, we decided to visit AGAVE. We came around 9pm and saw someone leaving on a stretcher. Our greeter was not the nicest, but we understood. We patiently waited to be sat. We saw 3 other couples checked in after us and they were all sat before us. We brought this up and were gaslit and told we would be next.
10
Tashema
3 de set. de 2025
·
A estadia foi de 4 noites
My room was great!! Very hard to leave had my own pool!!!
My room was great!! Very hard to leave had my own pool!!!
8
Aneseia
14 de jun. de 2025
·
A estadia foi de 6 noites
Second visit in a Terrace Plunge Pool suite. Beautiful beach and well kept grounds. Restaurants nice and clean. We ordered room service everyday and the food was not as good as our first visit, but service was great and usually a 45 minute minimum wait. Mini fridge on first day was lacking snack wise, but after requesting a restock and providing preferences there were no issues. Rooms could use a simple refresh with new curtains, artwork, and outdoor rugs. Staff was friendly and overall great service.
Second visit in a Terrace Plunge Pool suite. Beautiful beach and well kept grounds. Restaurants nice and clean. We ordered room service everyday and the food was not as good as our first visit, but service was great and usually a 45 minute minimum wait. Mini fridge on first day was lacking snack wise, but after requesting a restock and providing preferences there were no issues. Rooms could use a simple refresh with new curtains, artwork, and outdoor rugs. Staff was friendly and overall great service.
10
Lydia
15 de out. de 2025
·
A estadia foi de 4 noites
Amazing stay! Excellent rooms with comfortable beds. The food was great and there were many options. We stayed Friday-Tuesday and found that the best shows and service were over the weekend Fri-Sun. There was a noticeable drop in quality on Monday-Tuesday, maybe because there was less guests (ex. drinks made lower quality ingredients, food service taking much longer, wait times for dinner etc.). If we returned we would only stay Thurs-Sun. Also the rooms did not have a very private toilet, the door is more like a glass stall.
Amazing stay! Excellent rooms with comfortable beds. The food was great and there were many options. We stayed Friday-Tuesday and found that the best shows and service were over the weekend Fri-Sun. There was a noticeable drop in quality on Monday-Tuesday, maybe because there was less guests (ex. drinks made lower quality ingredients, food service taking much longer, wait times for dinner etc.). If we returned we would only stay Thurs-Sun. Also the rooms did not have a very private toilet, the door is more like a glass stall.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado por ser caloroso, atencioso e proativo em todo o resort. Alguns hóspedes relatam lentidão no atendimento dos restaurantes, atrasos ocasionais no check-in ou respostas inconsistentes, mas a maioria se sente bem atendida.
Avaliações dos hóspedes relacionadas
10
Antonio
23 de fev. de 2025
·
A estadia foi de 4 noites
We love staying at excellence because they always make you feel special. Their commitment to going above and beyond to create a special experience for every guest is incredible! Every staff member is happy to greet you with a smile. We especially felt taken care of by server, Tonatiuh! He was very kind and attentive. You could see how incredibly hard this man works and how he truly loves his job! He was our server for several meals (breakfast and lunch!) sometimes in the same day. Another server by the pool that was especially helpful was Emanuel! He went above and beyond to help us have a great experience! We also participated in some activities at the resort: clay/mud therapy, salsa lessons, and paint & sip. They were all worth the time and enjoyable! We especially enjoyed exploring our creative side during the paint & sip, led by artist Mayte! Finally, we also did an photoshoot with photographer, Orlando. This experience was beyond what we could have expected. He provided the right amount of direction during the shoot, while also listening to what we wanted. The photos came out AMAZING, we just had to purchase the max package (album, 150 photos, and a short video montage w/music). And he was able to get all of this to us, edited, by next day. Overall, we are very pleased with our experience and would love to return in the future!
We love staying at excellence because they always make you feel special. Their commitment to going above and beyond to create a special experience for every guest is incredible! Every staff member is happy to greet you with a smile. We especially felt taken care of by server, Tonatiuh! He was very kind and attentive. You could see how incredibly hard this man works and how he truly loves his job! He was our server for several meals (breakfast and lunch!) sometimes in the same day. Another server by the pool that was especially helpful was Emanuel! He went above and beyond to help us have a great experience! We also participated in some activities at the resort: clay/mud therapy, salsa lessons, and paint & sip. They were all worth the time and enjoyable! We especially enjoyed exploring our creative side during the paint & sip, led by artist Mayte! Finally, we also did an photoshoot with photographer, Orlando. This experience was beyond what we could have expected. He provided the right amount of direction during the shoot, while also listening to what we wanted. The photos came out AMAZING, we just had to purchase the max package (album, 150 photos, and a short video montage w/music). And he was able to get all of this to us, edited, by next day. Overall, we are very pleased with our experience and would love to return in the future!
10
min
24 de out. de 2025
·
A estadia foi de 3 noites
Only for the first day , It was taking forever for us to check in!
Only for the first day , It was taking forever for us to check in!
10
Jorge Rafael
22 de jul. de 2025
·
A estadia foi de 4 noites
Very nice property, the staff super attentive. The rooms well maintained and clean . We were served in the pool area by a lady named Lucy and at beach by Emmanuel both very courteous and amazing . We are very active travelers, we've have been to Cancun Riviera Maya and Playa Mujeres multiple times and ECELLENCE Adult Only properties are very high in our palces to go back to.. Highly recommended
Very nice property, the staff super attentive. The rooms well maintained and clean . We were served in the pool area by a lady named Lucy and at beach by Emmanuel both very courteous and amazing . We are very active travelers, we've have been to Cancun Riviera Maya and Playa Mujeres multiple times and ECELLENCE Adult Only properties are very high in our palces to go back to.. Highly recommended
10
Riley
4 de out. de 2025
·
A estadia foi de 1 noite
Property was lovely, very friendly and attentive staff, everything is ran through the app
Property was lovely, very friendly and attentive staff, everything is ran through the app
10
Jesus
27 de out. de 2025
·
A estadia foi de 5 noites
The customer service at this property is top notch. Wewill definitely stay again.
The customer service at this property is top notch. Wewill definitely stay again.
2
Frederic
7 de nov. de 2025
·
A estadia foi de 4 noites
Good Morning The hotel was lovely but they had given me the wrong room the first night and didn’t put me into the correct room till the next day at almost 5pm ! My boyfriend kept calling the front desk and no one would answer his calls . I had called the day before to make sure that my room was available because I’ve had issues with this in the past and they confirmed that my original room was available and ready for my stay till we get there and they gave us a completely different room than I had booked . The fact that they didn’t answer the phones when you called was ridiculously annoying . The food and the restaurant weren’t that great for the price you pay for this all inclusive . The cleaning staff were amazing but in the first room we got no one ever showed up to clean it which was highly annoying as well .
Good Morning The hotel was lovely but they had given me the wrong room the first night and didn’t put me into the correct room till the next day at almost 5pm ! My boyfriend kept calling the front desk and no one would answer his calls . I had called the day before to make sure that my room was available because I’ve had issues with this in the past and they confirmed that my original room was available and ready for my stay till we get there and they gave us a completely different room than I had booked . The fact that they didn’t answer the phones when you called was ridiculously annoying . The food and the restaurant weren’t that great for the price you pay for this all inclusive . The cleaning staff were amazing but in the first room we got no one ever showed up to clean it which was highly annoying as well .
2
Vanessa Riley
9 de jan. de 2025
·
A estadia foi de 5 noites
I left Excellence Playa Mujeres two nights early because I felt unwelcome, uncomfortable, and disappointed by the resort’s failure to deliver a five-star experience. My first room was noisy, located near staff workspaces and walkways, with staff yelling, carts rattling, and people using my patio as a shortcut. The phone barely worked, the shower had no hot water, and the room was dusty and shabby. When I was locked out of my room, it took almost 30 minutes for help to arrive and hours to resolve the issue. Meanwhile, I was stranded and unwell with a migraine. Despite explaining all this, the resort’s response was slow, unapologetic, and dismissive. The second room wasn’t much better, with drains making loud noises, a dirty bathtub upon arrival, and lukewarm water. The food was underwhelming, with overcooked fish at two restaurants. The resort app didn’t work throughout my stay, and the service was inconsistent at best. Having been to other luxury resorts, I was shocked at the poor quality here. I tried to resolve these issues onsite, by phone, and by email, but the resort has effectively ghosted me. If you have any problems during your stay, don’t expect accountability or fair compensation.
I left Excellence Playa Mujeres two nights early because I felt unwelcome, uncomfortable, and disappointed by the resort’s failure to deliver a five-star experience. My first room was noisy, located near staff workspaces and walkways, with staff yelling, carts rattling, and people using my patio as a shortcut. The phone barely worked, the shower had no hot water, and the room was dusty and shabby. When I was locked out of my room, it took almost 30 minutes for help to arrive and hours to resolve the issue. Meanwhile, I was stranded and unwell with a migraine. Despite explaining all this, the resort’s response was slow, unapologetic, and dismissive. The second room wasn’t much better, with drains making loud noises, a dirty bathtub upon arrival, and lukewarm water. The food was underwhelming, with overcooked fish at two restaurants. The resort app didn’t work throughout my stay, and the service was inconsistent at best. Having been to other luxury resorts, I was shocked at the poor quality here. I tried to resolve these issues onsite, by phone, and by email, but the resort has effectively ghosted me. If you have any problems during your stay, don’t expect accountability or fair compensation.
8
Boris
22 de dez. de 2024
·
A estadia foi de 7 noites
The service was inconsistent. I had to call them a few times to reload the little fridge in the room, to bring body wash and coffee cups. They service the room but do not always reload the items which ran out. Once they forgot about us in the restaurant- took our order and didn’t bring out our food for 40 minutes. It looks like minor things but in my opinion for 5 starts hotel is unacceptable. The rest was good. The food is delicious. I would recommend to have a buffet for lunch that they didn’t.
The service was inconsistent. I had to call them a few times to reload the little fridge in the room, to bring body wash and coffee cups. They service the room but do not always reload the items which ran out. Once they forgot about us in the restaurant- took our order and didn’t bring out our food for 40 minutes. It looks like minor things but in my opinion for 5 starts hotel is unacceptable. The rest was good. The food is delicious. I would recommend to have a buffet for lunch that they didn’t.
10
Stefanie
14 de nov. de 2025
·
A estadia foi de 4 noites
Excellence was a really great all inclusive option. There is really nothing critical to say about it at all. Food and drinks were great, and the service and staff were truly excellent.
Excellence was a really great all inclusive option. There is really nothing critical to say about it at all. Food and drinks were great, and the service and staff were truly excellent.
10
Thomas
20 de set. de 2025
·
A estadia foi de 6 noites
They treat you like family! Bars and restaurants had people that were to make you happy! No issues at all and would recommend to everyone!
They treat you like family! Bars and restaurants had people that were to make you happy! No issues at all and would recommend to everyone!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado em uma praia tranquila e segura, a cerca de 35–40 minutos do aeroporto, com a balsa para Isla Mujeres por perto. É um local pacífico e algo isolado; as principais atrações como Xcaret ou Tulum exigem viagens mais longas.
Avaliações dos hóspedes relacionadas
10
Russell Scott
27 de set. de 2025
·
A estadia foi de 5 noites
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
10
Jose
16 de jul. de 2025
·
A estadia foi de 5 noites
The service was top notch, the food was delicious and I liked that Isla Mujeres was only a 30 minute ferry ride.
The service was top notch, the food was delicious and I liked that Isla Mujeres was only a 30 minute ferry ride.
10
Kristy Lynn
10 de out. de 2024
·
A estadia foi de 4 noites
Beautiful property, very safe area, wonderful amenities.
Beautiful property, very safe area, wonderful amenities.
10
simone
5 de jan. de 2026
·
A estadia foi de 7 noites
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
10
Jennifer
4 de nov. de 2024
·
A estadia foi de 4 noites
First time in Cancun and first time at this property. I understand why many folks seem to come back for more. Our stay was magical! The food and drinks were delicious. All of the staff was super nice and accommodating. I would say this should be your choice if you're looking to enjoy a nice and quiet vacation. It's a little far from the "town" so cab prices are high if you plan on doing some exploration outside of the resort. We only left once during our stay to visit Isla Mujeres, and although it was beautiful, it was very busy. Truly made me appreciate the location and resort so much more for its peace and calmness.
First time in Cancun and first time at this property. I understand why many folks seem to come back for more. Our stay was magical! The food and drinks were delicious. All of the staff was super nice and accommodating. I would say this should be your choice if you're looking to enjoy a nice and quiet vacation. It's a little far from the "town" so cab prices are high if you plan on doing some exploration outside of the resort. We only left once during our stay to visit Isla Mujeres, and although it was beautiful, it was very busy. Truly made me appreciate the location and resort so much more for its peace and calmness.
10
Ashleigh
14 de set. de 2025
·
A estadia foi de 3 noites
Every person working there was so friendly and helpful. Beautiful resort & beaches, good food and decent drinks.
Every person working there was so friendly and helpful. Beautiful resort & beaches, good food and decent drinks.
10
Marina Alexandrova
19 de mar. de 2025
·
A estadia foi de 6 noites
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
10
Boubacar Sid
22 de ago. de 2025
·
A estadia foi de 7 noites
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
10
Nathan
2 de mar. de 2025
·
A estadia foi de 3 noites
Excellent Beach area. White Sand with calm blue water.
Excellent Beach area. White Sand with calm blue water.
10
Carlos Harry
21 de set. de 2025
·
A estadia foi de 4 noites
The hotel is very new from we heard in the area. Best for people that want to stay in the hotel to spend their vacation. They do have an app with all resorts information, to entertainment, restaurants and bars. Very private area so it safe. If you plan to go out and do activities do know that the transportation (1hr 20min) is long from Xcaret, playa de Carmen, Cobá, Tulum. The closest is Isla Mujeres with a close ferry. Room is very luxurious like a small studio. We had all inclusive jr suite and loved it. Staff very helpful in transportation and were do dine. Staff very respectful. Earliest establishment open 7am and late one at 10:30. Entertainment was done at 11ish. Hotel room were away from these areas so you do get a quiet sleep. Pool is around the rooms so you don’t need to walk far. Definitely recommend this hotel for people that want to stay in.
The hotel is very new from we heard in the area. Best for people that want to stay in the hotel to spend their vacation. They do have an app with all resorts information, to entertainment, restaurants and bars. Very private area so it safe. If you plan to go out and do activities do know that the transportation (1hr 20min) is long from Xcaret, playa de Carmen, Cobá, Tulum. The closest is Isla Mujeres with a close ferry. Room is very luxurious like a small studio. We had all inclusive jr suite and loved it. Staff very helpful in transportation and were do dine. Staff very respectful. Earliest establishment open 7am and late one at 10:30. Entertainment was done at 11ish. Hotel room were away from these areas so you do get a quiet sleep. Pool is around the rooms so you don’t need to walk far. Definitely recommend this hotel for people that want to stay in.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Muitos apreciam a variedade e elogiam o buffet de café da manhã e vários restaurantes, mas mencionam recorrentemente longas esperas para o jantar, opções limitadas durante a tarde e tempero ou qualidade inconsistentes em diferentes estabelecimentos. A qualidade das bebidas pode variar dependendo do bar; opções veganas existem, mas podem ser repetitivas.
Avaliações dos hóspedes relacionadas
6
Edgar Enrique Salcedo
13 de set. de 2025
·
A estadia foi de 4 noites
I just got back from my trip to Excellence Playa Mujeres, this hotel has 10 restaurants and 10 bars, but there’s only 2 or 3 restaurants when it’s time to eat. It’s really difficult for you to find authentic mexican food or meat at this restaurant to be honest, their menu is so limited and almost every menu is plant base, so if you want to eat good do not go here (almost all their food has no taste except from Agave and The Grill restaurants and they’re only open for dinner some days. They never restock the mini bar in my room and spend two days with no water in the room. The hotel is very nice and just needs a couple of updates. Let me just not forget to mention that the wait at the restaurants are just nonsense you could wait up to 45 mins to get you meal at a restaurant. Hotel is visible under staff. Hotel has a lot of summing pools, entertainment was 10/10
I just got back from my trip to Excellence Playa Mujeres, this hotel has 10 restaurants and 10 bars, but there’s only 2 or 3 restaurants when it’s time to eat. It’s really difficult for you to find authentic mexican food or meat at this restaurant to be honest, their menu is so limited and almost every menu is plant base, so if you want to eat good do not go here (almost all their food has no taste except from Agave and The Grill restaurants and they’re only open for dinner some days. They never restock the mini bar in my room and spend two days with no water in the room. The hotel is very nice and just needs a couple of updates. Let me just not forget to mention that the wait at the restaurants are just nonsense you could wait up to 45 mins to get you meal at a restaurant. Hotel is visible under staff. Hotel has a lot of summing pools, entertainment was 10/10
8
Jedediah Wilson
5 de out. de 2025
·
A estadia foi de 6 noites
The property was great over all - beautiful location and grounds. The food was good, but not as good as I was expecting for a 5 star resort - comparing to other 5 stars we’ve stayed at. Drinks were never consistent from bar to bar, seemed rushed when making them, would make mistakes. Staff were nice, but tipping almost seemed expected, which is not what we’re used to either. Probably wouldn’t stay here again knowing what else is out there.
The property was great over all - beautiful location and grounds. The food was good, but not as good as I was expecting for a 5 star resort - comparing to other 5 stars we’ve stayed at. Drinks were never consistent from bar to bar, seemed rushed when making them, would make mistakes. Staff were nice, but tipping almost seemed expected, which is not what we’re used to either. Probably wouldn’t stay here again knowing what else is out there.
10
Haley Marie
15 de set. de 2025
·
A estadia foi de 6 noites
This property was absolutely incredible. With so many dining options available, we couldn’t even make it through them all—and every meal we did try was outstanding. The resort’s nightly activities kept things lively and entertaining, giving us the chance to meet wonderful people and create unforgettable memories. Between the atmosphere, the hospitality, and the variety of experiences, this resort truly exceeded our expectations.
This property was absolutely incredible. With so many dining options available, we couldn’t even make it through them all—and every meal we did try was outstanding. The resort’s nightly activities kept things lively and entertaining, giving us the chance to meet wonderful people and create unforgettable memories. Between the atmosphere, the hospitality, and the variety of experiences, this resort truly exceeded our expectations.
10
joan
15 de out. de 2025
·
A estadia foi de 3 noites
We enjoyed our stay. Good and drinks were great.
We enjoyed our stay. Good and drinks were great.
8
michele
30 de ago. de 2025
·
A estadia foi de 5 noites
I am writing to share my experience at the establishment. The cleanliness of the rooms was truly impressive, reflecting a high standard of maintenance. However, I noticed a significant constraint with food options during the late afternoon hours. Having room service as the sole choice between 4 and 6 pm limited the available dining experiences. It would be nice if there were places open on property. This made satisfying hunger a bit challenging during that timeframe. When taking a nighttime walk, I've noticed that the property lights are quite limited. This lack of adequate illumination makes it difficult to see where I am going. I believe better lighting would greatly enhance the safety of all residents. Specifically, the absence of decorative lighting around the pool area is noticeable. I hope that this issue will be addressed to improve the overall ambiance.Overall, I hope this feedback helps to enhance the guest experience in the future.
I am writing to share my experience at the establishment. The cleanliness of the rooms was truly impressive, reflecting a high standard of maintenance. However, I noticed a significant constraint with food options during the late afternoon hours. Having room service as the sole choice between 4 and 6 pm limited the available dining experiences. It would be nice if there were places open on property. This made satisfying hunger a bit challenging during that timeframe. When taking a nighttime walk, I've noticed that the property lights are quite limited. This lack of adequate illumination makes it difficult to see where I am going. I believe better lighting would greatly enhance the safety of all residents. Specifically, the absence of decorative lighting around the pool area is noticeable. I hope that this issue will be addressed to improve the overall ambiance.Overall, I hope this feedback helps to enhance the guest experience in the future.
8
S
15 de fev. de 2026
·
A estadia foi de 8 noites
Amazing Staff, Great Resort, Drink and food were good. Only fine print is vegan menu was repeated for some of the restaurant - so be Aware
Amazing Staff, Great Resort, Drink and food were good. Only fine print is vegan menu was repeated for some of the restaurant - so be Aware
10
simone
5 de jan. de 2026
·
A estadia foi de 7 noites
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
8
Brad
5 de abr. de 2025
·
A estadia foi de 4 noites
This was our 2nd stay at an excellence resort. We stayed at Riviera Cancun prior. They look and feel almost the same. The big difference was seating and staffing. Multiple times we had to wait to be seated for food because the place was full or there wasn't enough to staff to open other restaurants. One day only 1 sit down restaurant was open for lunch. Service was hit or miss once you were seated. Going to the beach was difficult, we never did find an open place to lounge under the trees. Overall it was a good experience that I feel is probably more the norm and our prior visit was the exception. I would go again for sure.
This was our 2nd stay at an excellence resort. We stayed at Riviera Cancun prior. They look and feel almost the same. The big difference was seating and staffing. Multiple times we had to wait to be seated for food because the place was full or there wasn't enough to staff to open other restaurants. One day only 1 sit down restaurant was open for lunch. Service was hit or miss once you were seated. Going to the beach was difficult, we never did find an open place to lounge under the trees. Overall it was a good experience that I feel is probably more the norm and our prior visit was the exception. I would go again for sure.
8
Charlie
26 de ago. de 2025
·
A estadia foi de 5 noites
Breakfast and lunch options are very limited. Other than that, all good.
Breakfast and lunch options are very limited. Other than that, all good.
10
Anna
21 de jul. de 2025
·
A estadia foi de 2 noites
The wait at the restaurants for dinners it's ridiculous, 90 minutes for the steak restaurant, they has empty tables but not enough servers
The wait at the restaurants for dinners it's ridiculous, 90 minutes for the steak restaurant, they has empty tables but not enough servers
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Roger Andre
14 de ago. de 2025
·
A estadia foi de 9 noites
O resort é muito bom, atendimento dos colaboradores é excelente com destaque para César e Oscar no bar Martini, Manoel e José no bar da piscina, enfim, colaboradores que estão no nossos corações. Um detalhe para os Brasileiros é que o resort é bastante “americanizado” como é muito frequentado por Americanos, as comidas, atrações e etc são de origem americana. Você não vai encontrar feijão com arroz por exemplo.. Apenas um detalhe. Mas o resort possui vários restaurantes a lá carte para todos os gostos.
O resort é muito bom, atendimento dos colaboradores é excelente com destaque para César e Oscar no bar Martini, Manoel e José no bar da piscina, enfim, colaboradores que estão no nossos corações. Um detalhe para os Brasileiros é que o resort é bastante “americanizado” como é muito frequentado por Americanos, as comidas, atrações e etc são de origem americana. Você não vai encontrar feijão com arroz por exemplo.. Apenas um detalhe. Mas o resort possui vários restaurantes a lá carte para todos os gostos.
10
Roya
18 de ago. de 2026
·
A estadia foi de 7 noites
We will go again and again! Beyond perfection.
We will go again and again! Beyond perfection.
10
julie
19 de jul. de 2026
·
A estadia foi de 7 noites
Loved. We needed to be cared for and we were. Love this place and the people.
Loved. We needed to be cared for and we were. Love this place and the people.
10
Savannah
14 de jun. de 2026
·
A estadia foi de 3 noites
This was the best resort we have ever been to! Highly recommend. Sincerely, a very picky travel queen.
This was the best resort we have ever been to! Highly recommend. Sincerely, a very picky travel queen.
10
Cody James
13 de jun. de 2026
·
A estadia foi de 5 noites
The property was perfect and every single staff member was so kind! We made some good friends with the workers there! Will 100% go back!
The property was perfect and every single staff member was so kind! We made some good friends with the workers there! Will 100% go back!
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Punta Sam?
Como são normalmente as tarifas das habitaciones no Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam?
Nos próximos 60–90 dias, as tarifas das habitaciones no Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam situam-se normalmente em torno de US$ 600 por noite para dois hóspedes, variando de US$ 582 a US$ 850 em datas de pico.
Qual é a melhor altura para visitar o Excellence Playa Mujeres- All Inclusive- Adults Only para evitar multidões?
Junho é o mês mais calmo para o Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam, enquanto fevereiro regista a maior procura. Planeie para junho se preferir menos multidões; espere a época mais movimentada por volta de fevereiro.
Qual é o mês com as tarifas mais baratas no Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam?
Setembro é o mês mais barato para ficar no Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam, com uma média de US$ 550 por noite; fevereiro é o mais caro em US$ 883. Setembro oferece as tarifas mais baixas, mesmo que junho seja o mês mais calmo em termos de multidões.
Como se comparam os preços do Excellence Playa Mujeres- All Inclusive- Adults Only com outros hotéis nas proximidades?
O Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam é mais barato do que 3 de 15 hotéis comparáveis nas proximidades, com uma mediana típica de US$ 666 por noite, em comparação com cerca de US$ 589 para hotéis semelhantes.
Como é que o preço por noite em Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam se compara com as últimas semanas?
O preço atual no Excellence Playa Mujeres- All Inclusive- Adults Only em Punta Sam é US$ 439 por noite para dois hóspedes, o que é baixo para este hotel: cerca de 20% abaixo da sua média US$ 564 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 510 e US$ 670.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: 439.1205016014404USD
- 2026-09-20: 437.9025131774902USD
- 2026-09-21: 437.9025131774902USD
- 2026-09-22: 439.1205016014404USD
- 2026-09-23: 437.9025131774902USD
- 2026-09-24: 439.1205016014404USD
- 2026-09-25: 444.4705252155151USD
- 2026-09-26: 440.11361283248897USD
- 2026-09-27: 445.5376493235168USD
- 2026-09-28: 440.11361283248897USD
- 2026-09-29: 443.83801649575804USD
- 2026-09-30: 444.56973471109006USD
- 2026-10-01: 438.83454275866694USD
- 2026-10-02: 468.04411714074706USD
- 2026-10-03: 468.04411714074706USD
- 2026-10-04: 479.58721729544067USD
- 2026-10-05: 469.2102404804687USD
- 2026-10-06: 473.80310395275876USD
- 2026-10-07: 469.2102404804687USD
- 2026-10-08: 473.80310395275876USD
- 2026-10-09: 468.04411714074706USD
- 2026-10-10: 469.2102404804687USD
- 2026-10-11: 469.2102404804687USD
- 2026-10-12: 469.2102404804687USD
- 2026-10-13: 468.04411714074706USD
- 2026-10-14: 469.2102404804687USD
- 2026-10-15: 469.2102404804687USD
- 2026-10-16: 610.6140146259155USD
- 2026-10-17: 612.2843506898803USD
- 2026-10-18: 585.2722438562012USD
- 2026-10-19: 614.2852215338745USD
- 2026-10-20: 583.8720267579346USD
- 2026-10-21: 587.2631271670837USD
- 2026-10-22: 618.123377942688USD
- 2026-10-23: 583.8720267579346USD
- 2026-10-24: 559.4317622664489USD
- 2026-10-25: 584.7998160180358USD
- 2026-10-26: 577.2586327712097USD
- 2026-10-27: 588.4934160265502USD
- 2026-10-28: 583.8720267579346USD
- 2026-10-29: 591.0572332982788USD
- 2026-10-30: 639.2864349464721USD
- 2026-10-31: 615.6707201622925USD
- 2026-11-01: 635.0761816022949USD
- 2026-11-02: 635.0761816022949USD
- 2026-11-03: 642.5978103106079USD
- 2026-11-04: 671.9111148611449USD
- 2026-11-05: 664.1736152617187USD
- 2026-11-06: 668.2894601350097USD
- 2026-11-07: 656.2940473842773USD
- 2026-11-08: 668.2894601350097USD
- 2026-11-09: 671.9111148611449USD
- 2026-11-10: 671.9111148611449USD
- 2026-11-11: 701.2244194116821USD
- 2026-11-12: 899.8488383479004USD
- 2026-11-13: 909.2774200449828USD
- 2026-11-14: 701.2244194116821USD
- 2026-11-15: 639.2864349464721USD
- 2026-11-16: 635.0761816022949USD
- 2026-11-17: 642.5978103106079USD
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Cortesias mais populares
Restaurante
Piscina
Elevador
Porteiro
Serviço de estacionamento
Limpeza a seco
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Andar de barco
Mergulho
Clubes noturnos
Pool (Indoor)
Biblioteca
Pool (Outdoor)
Terraço
Fitness Center (nearby)
Geral
Restaurante
Sauna
Massagem
Bar junto à piscina
Coffee Shop/Café
Wheelchair Accessible (Limited)
Serviços
Porteiro
Elevador
Limpeza a seco
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Serviço de lavandaria
Serviço de bilhetes
Porteiro
Depósito de bagagem
Área designada para fumadores
Loja de lembranças
24-Hour Front Desk
Estacionamento
Serviço de estacionamento
Estacionamento gratuito