Name: Hotel La Casa de Mamá
Address: Guadalupe Victoria # 56, San Cristóbal de Las Casas, Chiapas, MX
Price range: 56 $US–75 $US per night
Rating: 9

Ce qu'en disent des voyageurs

À l'hôtel La Casa de Mamá, les voyageurs apprécient le cadre colonial charmant avec des jardins bien entretenus et une piscine chauffée, ainsi que le personnel particulièrement chaleureux et serviable et l'emplacement central, idéal pour explorer San Cristóbal facilement.

Les principaux inconvénients sont le manque de parking sur place et le bruit occasionnel provenant de la piscine ou de la cour, qui peut perturber le sommeil dans certaines chambres. Les commentaires concernant la restauration sont mitigés : certains signalent des petits-déjeuners savoureux, mais aussi des plats froids, le café facturé en supplément et quelques problèmes de facturation. Plusieurs clients mentionnent un Wi-Fi instable, des lits fermes ou des chambres froides sans chauffage, ainsi que quelques signalements inquiétants de punaises de lit ou d'un ménage irrégulier. Attendez-vous à un séjour charmant avec un service convivial et quelques compromis pratiques.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient la jolie cour et la piscine chauffée ; beaucoup notent qu'il n'y a pas de parking sur place, mais que des options de stationnement sont disponibles à proximité, moyennant des frais.

Avis de voyageur à ce sujet

10

Mary

15 févr. 2025

·

A séjourné 2 nuits

Excelente lugar, solo que no cuentan con estacionamiento, pero se arregla dejándolo en u estacionamiento cercano ya que el centro está cerca para ir a pie a muchos puntos.

10

Raul

26 mai 2023

·

A séjourné 6 nuits

Excelente el clima en la piscina

8

Blanca

10 nov. 2025

·

A séjourné 1 nuit

Muy bonitas habitaciones, solo que no tienen estacionamiento y no dan refil en el cafe rerefilservoxio decafe

10

ADRIAN

29 mars 2023

·

A séjourné 2 nuits

Excelente opción en San Cristóbal centro, el plus de la alberca climatizada es lo mejor del hotel.

10

Geovany

30 déc. 2023

·

A séjourné 3 nuits

Todo casi perfecto solo el detalle del estacionamiento que no tiene .

10

Ray

11 mars 2024

·

A séjourné 4 nuits

good location. lovely pool.

10

Tracy

15 mars 2024

·

A séjourné 3 nuits

Beautiful hotel. The grounds and pool were very well kept and peaceful. The staff were super warm and friendly

8

Luis Mario Marquez

31 déc. 2023

·

A séjourné 3 nuits

No tiene estacionamiento directo en la propiedad

6

Candy Lopez

21 avr. 2023

·

A séjourné 3 nuits

Realmente no tiene estacionamiento. Te lo cobran aparte y tienes que ir a dejar tu vehículo a una pension, a mas de 600 m del hotel. Muy mal el aseo de la habitación.

10

Daniel

21 févr. 2024

·

A séjourné 4 nuits

Lovely hotel with great Mexican style architecture, furnishings, plants etc. Very clean. The owner was very helpful and talked a lot with my wife and myself. Small heated pool is a bonus especially in winter. This hotel is on a quiet street that is about 5 minutes walk from the main square and cathedral. 5 minutes walk to pedestrianised streets with a good variety of shops and restaurants. I would stay here again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La plupart des avis soulignent la propreté des chambres et l'entretien des jardins, mais certains signalent la présence de punaises de lit et des lacunes dans le service de ménage.

Avis de voyageur à ce sujet

10

José Luis

1 janv. 2026

·

A séjourné 1 nuit

Un bello lugar, limpio, ordenado, acogedor y excelente atención. Un lugar para regresar.

2

Luis

20 oct. 2024

·

A séjourné 3 nuits

This was the worst hotel experience in my decade years of travel. My first night was absolutely horrid because the bed and sheets had bed bugs. I didn't realize until the middle of the night when I woke up full of bites--my entire body itching nonstop. The next day, my friend and I were moved to a different room. I asked if I would be compensated and then front desk attendant said we would definitely be given a credit towards the breakfast or transportation to the airport. Well, at checkout, a new attendant said the owner would not be given me any type of compensation or credit. When I asked to speak to her, the older lady was very rude and kept giving me excuses that she was losing money because she had to throw away the bed and sheets. I was like that's not my fault, I had a terrible night. But she did not care. I told her I never leave negative reviews, but that she was forcing me have to do it, and she said she didn't care. Very unpleasant customer service.

10

Evangelina

11 oct. 2025

·

A séjourné 2 nuits

Super clean, super cute place to stay. Everything at walking distance Just beds are super hard and uncomfortable to sleep in

10

Blanca

3 sept. 2025

·

A séjourné 1 nuit

Un lugar hermoso, comodo, limpio, amabilidad.las jabitaciones impecables

6

Rafael

19 avr. 2023

·

A séjourné 2 nuits

El problema es que no limpian bien. Y no estoy seguro que cambien la ropa de cama entre cliente y cliente.

8

Emma

7 mai 2024

·

A séjourné 2 nuits

Loved the property Only issue is my room had bedbugs. I did talk to the manager of the hotel and We did get it sorted out unfortunately, they did not give me a refund or anything. They just switch my room.

10

Isabel

29 nov. 2025

·

A séjourné 6 nuits

El lugar muy bonito, siempre limpio y el personal muy amable

8

Signar

17 févr. 2026

·

A séjourné 2 nuits

La habitación muy limpia, el personal muy amable

8

Perla Alonso Eguia

12 oct. 2024

·

A séjourné 3 nuits

Una estancia tranquila, limpia en extremo y llena de plantas maravillosas

6

Candy Lopez

21 avr. 2023

·

A séjourné 3 nuits

Realmente no tiene estacionamiento. Te lo cobran aparte y tienes que ir a dejar tu vehículo a una pension, a mas de 600 m del hotel. Muy mal el aseo de la habitación.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont confortables et charmantes, avec une décoration mexicaine et un bon rapport qualité-prix, mais certaines sont exposées au bruit de la cour ou de la piscine, à un Wi-Fi instable, à des lits fermes et à un manque de chauffage ou d'appareils électroménagers en chambre.

Avis de voyageur à ce sujet

10

Evangelina

11 oct. 2025

·

A séjourné 2 nuits

Super clean, super cute place to stay. Everything at walking distance Just beds are super hard and uncomfortable to sleep in

8

Antonio de Jesus

8 août 2023

·

A séjourné 2 nuits

Muy bonito, la alberca, el lugar. Pero la recepción muy tardada, al igual que tú salida. El wifi muy malo. Pero lo peor la seguridad las puertas son inseguras, no tienen un pasador o seguro extra. Tuve mala experiencia pues abrieron la habitación en la mañana. No llevan un control de habitaciones. Mucho ruido de las personas que hacen aseo y en sábado y domingo que quieres dormir más. Restaurante no tan económico, y solo abre en las mañanas.

10

Armando

5 oct. 2022

·

A séjourné 5 nuits

The hotel was beautiful, clean, friendly staff, great price, the pool was heated, we had an amazing time in town. The only thing that could’ve been better at the hotel is that they did not have heating in the room and it was very very cold. They gave us extra blankets And that was OK, but a small portable heater would’ve been perfect.

6

Frances

29 juil. 2025

·

A séjourné 1 nuit

I was really looking forward to staying here, after looking at the pictures. Unfortunately it didn't live up to expectations. The location was good, the courtyard setting was beautiful and the room was nice but the noise really spoiled our stay. We paid extra for a bigger room but it was directly next to the pool meaning that we had constant noise from the pool filter and people in the pool. The rooms are all based around the courtyard which means noise all day and night. There was constant noise with people in the pool after hours, sat in the courtyard talking loudly and I was even woken up at 3am by staff talking in the courtyard. It's a beautiful setting but, if you value your sleep, I wouldn't recommend this hotel.

10

MARIA JOSE

14 nov. 2023

·

A séjourné 3 nuits

Me encanto el hotel! Solamente que el internet falla mucho

10

Javier

1 avr. 2023

·

A séjourné 4 nuits

This place is beautiful, clean and walking distance to everything. The only gripe I have is the lack of mini fridge and microwave in the rooms. But that's what you get for the price I guess.

10

Daniela

6 janv. 2025

·

A séjourné 5 nuits

Personal amable, habitaciones cómodas, precios justos.

6

jeff

24 nov. 2024

·

A séjourné 5 nuits

The property was well-maintained and clean. Unfortunately, the room we had was quite noisy being on the first floor and near the pool area.

8

Larry

15 juil. 2023

·

A séjourné 2 nuits

The property is very clean and beautiful. The only thing that was a bit of a nuisance was how everyone that was at the pool was very noisy. We called the desk and they did not handle the situation. For two nights the echo of the guest by the pool was happening until 1 am which did not allow for us to have a comfortable night of rest. Parking was also an inconvenience.

10

Shelli

31 oct. 2024

·

A séjourné 1 nuit

Great location, perfect room for the price

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué pour sa chaleur, son accueil et son attention, bien que certaines plaintes concernent un enregistrement/départ lent ou inflexible, le bruit non résolu, les litiges liés à la facturation/au remboursement et une gestion inégale des problèmes.

Avis de voyageur à ce sujet

2

Yoloxóchitl

17 avr. 2025

·

A séjourné 2 nuits

Quiero decir que NO fue posible hospedarme ahí ya que la señora de la recepción NO respetó el precio que me dió la app Expedía. Por ello no puedo calificar la habitación pero el servicio muy mal. La lejanía también.

2

Luis

20 oct. 2024

·

A séjourné 3 nuits

This was the worst hotel experience in my decade years of travel. My first night was absolutely horrid because the bed and sheets had bed bugs. I didn't realize until the middle of the night when I woke up full of bites--my entire body itching nonstop. The next day, my friend and I were moved to a different room. I asked if I would be compensated and then front desk attendant said we would definitely be given a credit towards the breakfast or transportation to the airport. Well, at checkout, a new attendant said the owner would not be given me any type of compensation or credit. When I asked to speak to her, the older lady was very rude and kept giving me excuses that she was losing money because she had to throw away the bed and sheets. I was like that's not my fault, I had a terrible night. But she did not care. I told her I never leave negative reviews, but that she was forcing me have to do it, and she said she didn't care. Very unpleasant customer service.

10

Mario

14 avr. 2025

·

A séjourné 6 nuits

The staff Very Help You I will stay in there again

4

Celia

4 avr. 2024

·

A séjourné 1 nuit

I was charged for 2 nights. My reservation was for 1 night. They wouldn't refund me the extra night

10

andrew

22 janv. 2024

·

A séjourné 5 nuits

High Points: Beautiful Courtyard, Nicely Appointed Rooms, Heated Pool, Great Restaurant with Awesome Coffee & Cocktails! Close to Town Center but far enough away when wanting to rest. Transportation readily available. But MOST the Kindness and Accommodation of the Owners and Staff. My US Bank restricted my Debit Card after a Single Transaction during a Layover in Mexico City. When I attempted to pay the bill when checking in, it was declined, I hadn't created enough payment options on other cards or secured enough Pesos to pay the bill, MY BAD! I ASSURED them I had the funds but it was late and I'd have to call my bank the next morning. They allowed me to check in without paying, NEVER HAPPEN IN THE OLE USA, so FIRST THING the next morning, I sorted it out and was at the office when they opened to fully pay for my stay!!! THIS PROPERTY WILL BE MY GO TO FOR ME AND MY ASSOCIATES EVERY TIME WE ARE IN San Cristobal de Las Casas! Mucho Gusto!

10

Alma Reyna

18 juil. 2025

·

A séjourné 4 nuits

A mi familia y a mi nos encantó la hospitalidad, las instalaciones y la comida, pero sobre todo a las personas de recepción, pues son 100% amables, les agradezco mucho su atención durante nuestra estancia, sin duda volveremos. Saludos.

10

Ismael

16 oct. 2024

·

A séjourné 9 nuits

Excelente place super clean all around excellent location, walking distance to historic downtown, excellent personal service, IF you have any issues , the owner will personally will handle it, we can’t thank enough to the owner for the way she help my wife when she needed help, thank you so much and GOD BLESS

10

Victor

19 juil. 2025

·

A séjourné 1 nuit

Literal todo estuvo perfecto. El staff súper amigable y el hotel es muy lindo, cuidan mucho los detalles. Lo recomiendo ampliamente.

4

Miguel Angel

26 juil. 2023

·

A séjourné 1 nuit

El hotel es un lugar bonito, sin embargo, el check in dice a las 3 y me espere hasta las 4 para que me dieran acceso, después me fui a sentar para esperar al restaurante y me pidieron que me saliera ya que el servicio solo es de 7am a 3 pm, pero es grosero pedirle a un cliente que se salga y no ofrecerle un lugar para esperar cuando no fue culpa mía que la habitación no estuviera lista, cuando llegue la alberca estaba en limpieza y no la pude usar y al día siguiente también seguía igual y tampoco se pude usar, me quede en una habitación suite y el hacu si no sirve el hidromasaje, la vdd fue una pésima experiencia en dicho hotel

8

Larry

15 juil. 2023

·

A séjourné 2 nuits

The property is very clean and beautiful. The only thing that was a bit of a nuisance was how everyone that was at the pool was very noisy. We called the desk and they did not handle the situation. For two nights the echo of the guest by the pool was happening until 1 am which did not allow for us to have a comfortable night of rest. Parking was also an inconvenience.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situation centrale et piétonne pour accéder au centre historique, avec de nombreuses attractions à quelques pas.

Avis de voyageur à ce sujet

10

Warren

19 nov. 2024

·

A séjourné 3 nuits

This si a great place to stay. Just on the edge of Centro close to enough to walk (5 minutes) but very quiet and less busy. Tha place is incredibly clean and well kept. This is a great choice for San Cristobal.

10

Mary

15 févr. 2025

·

A séjourné 2 nuits

Excelente lugar, solo que no cuentan con estacionamiento, pero se arregla dejándolo en u estacionamiento cercano ya que el centro está cerca para ir a pie a muchos puntos.

10

Margarita

16 mars 2024

·

A séjourné 3 nuits

Is beautiful, well taking care, clean, safe, quiet and good customer service and good location, 3 blocks from center.

10

oswaldo jaffet

19 janv. 2025

·

A séjourné 2 nuits

Céntrico, bonito y cómodo; recomiendo y me volvería a hospedar

10

Israel Gamaliel

8 août 2024

·

A séjourné 2 nuits

Maravilloso lugar, estilo colonial, hermosos jardines, alberca climatizada y ubicación céntrica.

10

MIGUEL ANGEL TREVIZO

21 juil. 2025

·

A séjourné 1 nuit

Lugar muy bonito, tranquilo y acogedor. Céntrico.

10

MIGUEL ANGEL TREVIZO

12 août 2025

·

A séjourné 1 nuit

Muy céntrico

10

Erin

21 déc. 2023

·

A séjourné 4 nuits

Great decor. Beautiful courtyard. Centrally located.

8

James

14 juin 2024

·

A séjourné 3 nuits

Beautiful classic colonial style property with lovely gardens and swimming pool all within easy walking distance to old town centre.

10

Shelli

31 oct. 2024

·

A séjourné 1 nuit

Great location, perfect room for the price

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La restauration sur place reçoit des commentaires mitigés : certains ont apprécié les petits-déjeuners et le café savoureux, tandis que d'autres ont trouvé des plats froids, des frais inattendus pour le café, des facturations erronées et un service lent pour les groupes importants.

Avis de voyageur à ce sujet

8

Zella and Richard

25 janv. 2025

·

A séjourné 2 nuits

The property was clean, had a small boutique feeling. Really pretty with flowers, Spanish tile and colonial feel. However, there was no coffee in the rooms. The restaurant charges for every refill and did not tell us. They double charged us, watch your bill. I would recommend the hotel but not the restaurant.

10

Gustavo

27 déc. 2022

·

A séjourné 2 nuits

Gracias excelente servicio calidad y limpieza en las instalaciones el restaurante muy rico

10

Michael A

26 févr. 2023

·

A séjourné 7 nuits

The pool area and the garden was beautiful. The service was excellent. It was walking distance to the downtown area and an easy walk to restaurants. The nice thing is they have an on-site restaurant if you need to catch some coffee and breakfast before heading out for a tour.

8

Blanca

10 nov. 2025

·

A séjourné 1 nuit

Muy bonitas habitaciones, solo que no tienen estacionamiento y no dan refil en el cafe rerefilservoxio decafe

10

ALMA DELIA

19 nov. 2025

·

A séjourné 4 nuits

Todo excelente, Limpieza, attention, comida, hermoso lugar

8

MARIE

28 janv. 2025

·

A séjourné 2 nuits

This boutique hotel was lovely, quaint Mexican decor and very clean. Bed was very comfortable and hotel staff were lovely. Do not eat in the restaurant - food was cold, coffee came in a 4 oz cup and they charged for every refill. Cook was very confrontational and rude.

8

Darío Cagal

20 nov. 2023

·

A séjourné 2 nuits

En general muy buen lugar; habitación muy limpia y muy bonita. El restaurante tiene comida muy rica y atienden muy bien aunque con más de 10 personas el servicio es lento.

10

andrew

22 janv. 2024

·

A séjourné 5 nuits

High Points: Beautiful Courtyard, Nicely Appointed Rooms, Heated Pool, Great Restaurant with Awesome Coffee & Cocktails! Close to Town Center but far enough away when wanting to rest. Transportation readily available. But MOST the Kindness and Accommodation of the Owners and Staff. My US Bank restricted my Debit Card after a Single Transaction during a Layover in Mexico City. When I attempted to pay the bill when checking in, it was declined, I hadn't created enough payment options on other cards or secured enough Pesos to pay the bill, MY BAD! I ASSURED them I had the funds but it was late and I'd have to call my bank the next morning. They allowed me to check in without paying, NEVER HAPPEN IN THE OLE USA, so FIRST THING the next morning, I sorted it out and was at the office when they opened to fully pay for my stay!!! THIS PROPERTY WILL BE MY GO TO FOR ME AND MY ASSOCIATES EVERY TIME WE ARE IN San Cristobal de Las Casas! Mucho Gusto!

10

Alma Reyna

18 juil. 2025

·

A séjourné 4 nuits

A mi familia y a mi nos encantó la hospitalidad, las instalaciones y la comida, pero sobre todo a las personas de recepción, pues son 100% amables, les agradezco mucho su atención durante nuestra estancia, sin duda volveremos. Saludos.

10

Rosalba Olayo Evangelista

16 avr. 2023

·

A séjourné 6 nuits

Me gustó mucho la habitación, la alberca, la ubicación, el servicio todos son muy amables, el comedor y la comida

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

di	lu	ma	me	je	ve	sa
1 $64	2 $64	3 $64	4 $64	5 $64	6 $64	7 $64
8 $64	9 $64	10 $64	11 $64	12 $64	13 $75	14 $75
15 $75	16 $75	17 $64	18 $65	19 $65	20 $65	21 $66
22 $65	23 $65	24	25 $66	26 $65	27 $65	28 $65
29 $65	30 $65

Hotel La Casa de Mamá

À propos de cet établissement

Emplacement

Options de chambre

Standard Suite

Chambre Double Standard 2

King Room

Double Room

Triple Room

Avis des voyageurs sur Hotel La Casa de Mamá

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $58	20 $56	21 $58	22 $58	23 $58	24 $58
25 $58	26 $58	27 $58	28 $59	29 $73	30 $64	31 $64