Essence hotel

Staff was fine and was attentive to my inquiries. However, I found multiple different kinds of bugs in my bed (not bed bugs to my knowledge) but multiple different species. my toilet clogged upon arrival - from just pee (sorry for the tmi). I did not stay for more than an hour or so as I did not feel safe sleeping in the bed after finding so many bugs. I do not want to post a public review but I do want some form of refund as I had to book a different hotel for the night.

Bad experience

The price seemed reasonable at first glance compared to other hotels in New York City, and based on the photos/reviews, it looked cleaner than many other options in the same price range. However, the actual experience was disappointing. The room and bathroom did not feel very clean. The towels were ripped, and there were many small hairs on the towels. The bathroom floor also did not look properly cleaned. The bathroom exhaust fan/vent had visible dust and dirt buildup, which was unpleasant. The shower water was difficult to adjust, and the bathroom shelf was barely hanging on the wall. Noise was also a major issue. I could clearly hear people in the room next to me, as well as noise from outside. The window seemed to have some kind of plastic covering instead of proper glass, so there was very little noise reduction, and cold air was coming through the window. Because of this, I had a hard time sleeping. Overall, the hotel is cheaper than many other places in NYC, but you get what you pay for. If you do not mind a very small room, lower cleanliness standards, and a lot of noise, it may be okay for a short stay. But if you are sensitive to noise or care about cleanliness and comfort, I would not recommend it.

Convenient location to train station and walkable to shops and restaurants. Room is small but very clean. There’s no outlet near the bed which is not very convenient. Good for a short stay.

Basic room was ok