BLVD Hotel and Studios Universal-Hollywood, an Ascend Collection Hotel

This is my second time staying at this hotel. The first time was very good, but this time I found hair in my bed and on the pillows. The lighting in the room was also very bad, very dark throughout the whole room. So, overall, that really takes away some points. I remember that the first time, the lighting and cleanliness were very good. I don’t know what happened this time. The only thing I should highlight is that the bartender was very kind to us. Excellent service from him.

Great Customer service will be back again

Our door’s security latch was broken and the room phone didn’t work so it didn’t exactly feel like the most secure room. Also, the parking kinda sucks with you having to either trap your car behind another car or give the front desk your car key so they can pull your car out to free others. So that didn’t feel super safe either. But besides that, it was a perfect hotel

The bathroom light flickered, the light by the room door was out, and most outlets were loose. It was struggle to plug in anything; phone chargers, hair dryer, anything!

We needed to get over to Universal Studios, so the staff was very helpful in giving us an early check-in for our room.