Ibis Budget St Gratien - Enghien-Les-Bains

Terrible hotel – DO NOT BOOK I am shocked that this hotel is listed on Hotel.com with such good reviews. When I arrived, I was given a smoker’s room where it was nearly impossible to breathe. The room was filthy: the toilet had stains, the table had spilled drink on it, and the bed sheets were very dirty. Overall, the room was a mess and clearly had not been cleaned properly. When I went to the reception to show them the pictures, the staff seemed annoyed and suggested that perhaps the cleaning lady had not come. They eventually gave me another room, which was slightly better, but still not acceptable. I had no choice but to book another hotel and leave this one. DO NOT BOOK – this is misleading advertising.

seems to have an IT problem. second time they couldnt see my hotels.com payment

Location

Typisch budget hotel. Typical budget hotel. Worn out, smelly, but everything works and staff is friendly. Everything else is close by: shops, restaurants, train station.

The rooms smelled terrible. I had to open the window and door to let smell out. Bed mattresses seemed like they came from a jail cell. Bathroom was ridiculously small and the sink was next to the bed. Overall the room looked like a jail cell not a bedroom