Hotel Des Etrangers - Special Category

Charming hotel in central area near water front. Close to ferry. Convenient paid parking opposite. Wonderful, friendly staff with outstanding service. They go out of their way to help and ensure your stay is a pleasant one. Authentic delicious breakfast personally served to you. Very family friendly.

Everything about the stay was lovely

We thoroughly enjoyed our stay at Hotel Des Etrangers - a small unique boutique hotel. The staff are excellent - friendly, helpful, and personable. The daily breakfast is superb. The hotel is located amongst a vibrant restaurant/bar/ shopping area and within walking distance to the local ferry and attractions. I would not hesitate in recommending this hotel for a stay. Noise from other venues in the evenings can be an issue but it did not concern us.

A very big problem occurred. I filtered for accommodations with kitchens and selected this room, but it didn't actually have a kitchen. When I checked with the staff, they said that the English version of Expedia doesn't state that. That can't be true, and when we checked together, it was clearly stated that there was a kitchen. The staff called the boss and had him report the whole story. The boss's response was terrible, and in the first place there are no kitchens in the hotel category. Is there such a hotel? I was insulted. Of course there are such facilities, and I told them that it was a mistake on the hotel's side because I had filtered for kitchens. They replied that it was Expedia's mistake and not the hotel's problem. It's wrong to pass that on to the customer. When I protested that I had already purchased the ingredients, I was told to go to a seaside restaurant and have them cook for me. This was the first time I had heard of a hotel that responded like this. I gave the ingredients to the staff as a gift. It was a very unpleasant and painful experience. Finally, the shower drains poorly and wastewater accumulates, but this is a minor issue compared to the previous one.

Booked for 4 nights at 70 euros per night - requested a quiet room and were the only guests in the hotel. From about 9pm till 3am you are kept awake by the loudest of music from bars and clubs nearby. Impossible to sleep even with earplugs. Then from 3am you hear all the noise from people and cars leaving the area from the parking lot opposite. Decided to check out after a terrible night which we did but the hotel owners absolutely refused to offer any refund at all for our 3 unused nights so they even made clear euro 210 profit out of our misery. Despite phone calls from Hotels.com they still refused. We moved to the Doubletree by Hilton which was great. Do not stay at this hotel. They should warn guests about the noise but instead they trick you by only allowing non refundable bookings so you’re stuck. The front desk staff admit all guests complain about the noise and they are under instruction to state absolutely no refund. The noise from the clubs is very, very loud and evidently is same every night. We were there on Sunday in November so imagine what it’s like in high season. Deluxe room 15 year old AC / heating doesn’t work. Bathroom is tiny and smelly. Rooms badly need renovations. Despite Google reviews 4 days ago no response from Owners. The noise problem may not be their fault but it certainly isn’t the fault of the paying guests. We never asked for anything other than some refund for our 3 unused nights in an otherwise empty hotel.