Mayfair Convention

The hotel made me wait for nearly an hour and a half to allot a king-bed room, which was finally provided at 5:30 PM. This was despite the fact that I had visited the hotel at 8:30 AM and discussed my room requirement in advance. There was no senior staff member available to address the issue at the time. Due to this mismanagement, I had to cancel my dinner reservation as well as an important meeting. Room service was extremely disinterested and unprofessional. While placing a food order over the phone, I was put on hold so that the staff could take another order, and they called me back only after 15 minutes to take my order. I had specifically requested ice and lemon along with the food, but these were not provided. When I reminded the staff again at the time of food delivery and requested ice and onions, it took another 30 minutes and a second follow-up for them to bring it, by which time I had already finished my meal. At check-in, I had requested the Duty Manager to ensure that a senior staff member met me before checkout to address these concerns; however, this request was also not taken seriously. Overall, the service was extremely poor. The staff and management showed a clear lack of concern for guest experience, which is completely unacceptable from a brand like Mayfair.

Great

Very good place to stay clean, bright, fresh. Staff especially Jagdish who went out of the way to help. Chef cooked special diet for us. Brilliant !

I had inadvertently booked the check in date as 18.6.2023 whereas my actual check in date should have been 25.6.2023( one week later). To rectify this mistake, I called at the hotel number but such was the sorry state of affairs that even after calling continously for about 3 hrs, nobody answered the call. Many times the automated msg kept holding my call for about 10 minutes but no staff answered the call. As a result, I had to forgo the full advance payment that I had made during the booking. This is so unfair, customers should at least be given the chance to amend the dates instead of making them face so much hardship and lose their hard earned money!

Value for money