Name: Best Western Plus New Caney Inn & Suites
Address: 22033 U.S. Highway 59, New Caney, Texas, United States of America, New Caney, Texas, US
Price range: $79–$96 per night
Rating: 8.68

What guests think

At Best Western Plus New Caney Inn & Suites, travelers frequently praise clean, comfortable rooms, friendly and accommodating staff, and a convenient, generally quiet location with good access to dining and highways, making it a practical base for short stays.

Breakfast feedback is mixed, with standard options appreciated by some but others noting cold or mediocre items, limited variety, and food cleared promptly at closing. Several reviews cite pool and hot tub closures, occasional musty or smoke odors, worn furnishings, and intermittent Wi‑Fi or A/C issues; a few also found the entrance hard to locate. Expect a straightforward, value stay with friendly service and comfortable rooms, but some inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Several guests encountered the pool and hot tub closed or out of order during their stay, though a few noted a small, clean pool when open. Parking is generally ample, but access and large-vehicle parking can be challenging.

Related guest reviews

10

Karen

Nov 5, 2023

·

Stayed 1 night

It was quiet and I really enjoyed the Jacuzzi bathtub

2

Jerry

May 27, 2025

·

Stayed 1 night

I booked this property because of Hot Tub advertised and pictures of same. Immediately upon arrival I could see that this property was not as indicated by photos. Hot tub out of order sign on door leading to pool and water in Hot tub was discolored. Staff told I couldn’t get a refund because I booked through Expedia.

10

Gene

Sep 19, 2025

·

Stayed 2 nights

We were a little hesitant about booking due to some of the reviews. However we did and are happy that we did. The hotel is nice, it's clean, it's quiet, ample parking, very well lit . The staff and in 3 days there were a few, they all were very nice and accommodating. Standard fare for breakfast, we had plenty, the only downside was the pool and hot tub were not working for our stay, rooms were clean, maid service was great with fresh towels, and had cleaned the room. Excellent dining options close by, over all we were very satisfied with our stay. Already going to be booking another stay in a few months.

10

Loni

Aug 13, 2023

·

Stayed 1 night

Easy check in, wonderful little secluded hotel, nice clean pool, a bit small but still fun! Great service and clean rooms as well :)

8

Eileen

Jun 16, 2025

·

Stayed 4 nights

We have previously stayed at this hotel as it is close to family. We have always been happy with the rooms, but was fun to see that they are being updated and are very nice. Was somewhat disappointing that we were there for several days, and had the same biscuits and gravy every day for breakfast ( previous times breakfasts were roasted) We were also disappointed that the hot tub was not working, and had not been working for a week or more, then a few days later the pool was also closed for not working. Obviously, that type of thing happens. Just disappointing when having flown 4 hours on a plane with kids and staying for 6 days.

10

Elizabeth

May 2, 2025

·

Stayed 7 nights

From the moment we checked in until the morning we checked out the staff were approachable, friendly and always helpful, nothing seemed too much trouble. Our room was lovely and spacious, the air con unit was amazing as was the onsite pool we had access to. Breakfast everyday was lovely. Wouldn’t hesitate to stay there again.

8

Kendall

Apr 17, 2023

·

Stayed 3 nights

Friendly hotel. Room fine. Just a few suggestions. Our bathroom had a place where the soap/shampoo holder had been, but if it fell off, it’s never been replaced. The breakfast Fri & Sat was fine, but ended@9A. 10A would have been a more friendly time to close it down. The hotel is very good about dogs, but does not have a poop bag dispenser which is a very appreciated amenity.

10

Michael

Oct 23, 2025

·

Stayed 1 night

Parking was great

8

Sally

Apr 14, 2023

·

Stayed 1 night

Well I expected this “Plus” location to be a step off from the SureStays we’ve lived on this trip. The hotel is lovely but a little more dated as there were no outlets or usb plugs for charging phone without unplugging a lamp or clock. Houskeeping also skipped cleaning out the fridge and trash. But I know that can happen. And parking is NOT conducive to a large vehicle or car pulling trailer. This should be noted on their ads. They are pet friendly tho which is always a perk. The beds were very comfortable Overall it was a great stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean, but multiple reviews report roaches, unpleasant odors, and maintenance-related grime like mold or stained furniture. Overall cleanliness appears inconsistent across stays.

Related guest reviews

10

erika

Sep 29, 2025

·

Stayed 1 night

It is very clean this is our 3rd time coming to this hotel. I mistakenly made the reservation for another date and they were able to accommodate me and my family to the desired date. Front desk is very professional and kind. We will definitely book it on our next visit.

2

Aprille

Oct 11, 2024

·

Stayed 3 nights

Our first room we found 5 roaches night one. The 2nd night they were just everywhere when we came in and turned on the lights especially coming out of the sleeper sofa!!! I called to request a new room we had to put all our clothes in bags to try and not take anything home. In the second room and the second night we moved the toilet paper and roaches came all out. We thought maybe it was just the first room but after we found several in the second room on a different floor we are certain the hotel is infested. I literally threw away our luggage and had to shake out and take every piece of clothing from outside to the washing machine even the clothes we didn’t wear to take every precaution not to bring these in our home. It was beyond a nightmare, I have NEVER in my life even seen a roach in a room I’ve stayed in. While I was on the phone asking for a new room the desk clerk asked if I was sure, one began crawling up the wall directly across from me. This establishment needs to be investigated and this problem needs to be immediately addressed. You have no idea the problems this can cause families and what you can do to their homes running a business like this.

10

Nathan

Nov 30, 2025

·

Stayed 2 nights

Very clean room

10

Lisa

May 21, 2024

·

Stayed 1 night

Spent the night due to power outages in Houston. The hotel was sold out and everything was perfectly clean and quiet.

8

Clifford

Jun 10, 2025

·

Stayed 1 night

Front end staff was very helpful and friendly. Room at first looked great but with all the lights on you can see the chair and loveseat to be badly stained and knobs or handles missing from dresser. I went to the main desk to get sheets to cover the chair and loveseat and as with check in she was prompt and friendly I did not tell her why I wanted them.

4

ASHLEY

Oct 28, 2024

·

Stayed 3 nights

The hotel was not what I expected, there were cockroaches in the rooms. The rooms smelled like cigarettes it did not smell clean at all. The bed was comfortable, the shower was not clean there was a lot of mold, the water was leaking everywhere. I was so disappointed

10

Sherri

Nov 22, 2025

·

Stayed 2 nights

The staff was very nice The room was newly remodeled and very clean and comfortable!

4

Phillip

Nov 8, 2024

·

Stayed 2 nights

This Hotel was roach infested.

2

Jennifer

Oct 27, 2024

·

Stayed 2 nights

There were roaches every where. I was eatting and one ran toward my food. Pulled back the covers they were in the bed. The bar of soap after I washed my face one climbed on. I have photos

8

Alletha

Jun 12, 2025

·

Stayed 2 nights

It was ok. We stayed in a “new room “ but it still needed help. The bathroom was not great. The door was peeling at the bottom and there was dirty grout. The staff was really amazing though and it was close to everything. The breakfast was just ok

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet, with many noting comfy beds and some remodels. Several guests reported musty or smoke odors, worn furnishings, loud or leaking A/C, curtains that don't fully close, and occasional Wi-Fi problems.

Related guest reviews

8

Cynthia

Jul 15, 2024

·

Stayed 1 night

I enjoyed my stay. My only issue was the curtains don't close all the way so the light all came in. Other than that it was great.

8

Tanya

Jul 30, 2025

·

Stayed 3 nights

Service was great. Is off and on highway and lots close by. Place is older but not awful. Room was comfortable and quiet. Would stay again

6

ben

Sep 2, 2023

·

Stayed 2 nights

A/C unit in room 205 was very loud.

8

Terry

Oct 26, 2024

·

Stayed 4 nights

Room had a smoker’s smell…

6

Quags

Jul 29, 2024

·

Stayed 2 nights

Room smelt really musky and not good. Air conditioning was limited in use and couldn’t control settings.

4

Elizabeth

Jul 30, 2025

·

Stayed 4 nights

Room was not ready for check-in time. Reason used was shampooing carpet. Manager insisted I prepay for room in advance, which is something I have never done when traveling. When it was ready, this initial room’s carpet was sopping wet due to A/C leaking (manager was aware and put us in room anyways). When afternoon person came in we explained situation and she was kind enough to move us to another room. Coffeemaker and internet service did not work during entire staff. Morning manager shrugged that off and said his was working just fine. Lots of of persons hanging in parking lot after dark. Maybe not the best part of town. Will not stay at this particular brand of hotels again. Way overpriced for stay and lack of care for customers by manager.

4

Kris

Aug 19, 2024

·

Stayed 1 night

Room smelled super musty, really overwhelming when you walk in. Staff didn't seem very friendly. Night clerk was weird and the daytime clerk was arguing with customer and appeared that they called the police on them. Internet didn't work, my guess was it hadn't worked for some time. Towel was falling apart. Stay somewhere else.

10

Sherri

Nov 22, 2025

·

Stayed 2 nights

The staff was very nice The room was newly remodeled and very clean and comfortable!

10

Christian

Jan 17, 2025

·

Stayed 1 night

clean rooms, comfortable beds

10

George

Jun 8, 2025

·

Stayed 3 nights

Convenient location. Clean hotel. Comfotable bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, professional, and accommodating with easy check-in. A few guests reported poor responsiveness or unhelpful management when resolving issues or addressing noise.

Related guest reviews

10

erika

Sep 29, 2025

·

Stayed 1 night

It is very clean this is our 3rd time coming to this hotel. I mistakenly made the reservation for another date and they were able to accommodate me and my family to the desired date. Front desk is very professional and kind. We will definitely book it on our next visit.

10

Gene

Sep 19, 2025

·

Stayed 2 nights

We were a little hesitant about booking due to some of the reviews. However we did and are happy that we did. The hotel is nice, it's clean, it's quiet, ample parking, very well lit . The staff and in 3 days there were a few, they all were very nice and accommodating. Standard fare for breakfast, we had plenty, the only downside was the pool and hot tub were not working for our stay, rooms were clean, maid service was great with fresh towels, and had cleaned the room. Excellent dining options close by, over all we were very satisfied with our stay. Already going to be booking another stay in a few months.

8

Zebra

Aug 5, 2025

·

Stayed 4 nights

Complimentary breakfast was mediocre with sausage gravy and biscuits daily with a waffle maker, eggs, sausage, bagels, cereal and oatmeal. The vent and light switch is on the same circuit in the bathroom which means when the light is on the vent is running and very annoying. The staff is great, friendly and helpful.

2

Cain

Apr 28, 2025

·

Stayed 1 night

Toilet was clogged when we arrived. I was told I’d have ti fix this issue myself. Not a problem, but they wouldn’t bring the equipment to fix it to the room. When we opened the pull out couch, there was dirt all over the mattress, it was so worn out that the springs were showing and there was no bedding at all. Also, they wouldn’t bring that to the room either..

10

Elizabeth

Sep 21, 2025

·

Stayed 1 night

Very clean and service was awesome very friendly

10

Mark

Apr 10, 2024

·

Stayed 1 night

Karen at the front desk is awesome. Very friendly staff

4

Elizabeth

Jul 30, 2025

·

Stayed 4 nights

Room was not ready for check-in time. Reason used was shampooing carpet. Manager insisted I prepay for room in advance, which is something I have never done when traveling. When it was ready, this initial room’s carpet was sopping wet due to A/C leaking (manager was aware and put us in room anyways). When afternoon person came in we explained situation and she was kind enough to move us to another room. Coffeemaker and internet service did not work during entire staff. Morning manager shrugged that off and said his was working just fine. Lots of of persons hanging in parking lot after dark. Maybe not the best part of town. Will not stay at this particular brand of hotels again. Way overpriced for stay and lack of care for customers by manager.

10

Judith

Feb 20, 2023

·

Stayed 1 night

I have never been treated better at any other hotel. The staff went the extra mile to ensure I have a clean room to my specifications, even though I arrived super early and expected them to tell me to wait until check-in time. Everyone greeted me in a very friendly way. Please be sure that the general manager of the hotel knows about this. I'd stay there again in a heartbeat.

6

TROY

Mar 28, 2023

·

Stayed 4 nights

Had a very noisy group in rooms next to us one night and whoever was on night watch didn’t do their job to quiet them down. They kept me and my son up until almost midnight. I should have asked for a refund as we almost got up and left.

10

Gregory A.

Nov 29, 2023

·

Stayed 2 nights

Check in was easy, staff was perfect. Good breakfast. Very easy to get back on the road

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to highways, shopping, dining, and a nearby waterpark, and often described as quiet or secluded. Some guests found the entrance difficult to locate or tricky to access from the interstate.

Related guest reviews

8

Belinda J.

May 24, 2025

·

Stayed 2 nights

Quiet seckuded

10

Jeff

May 26, 2024

·

Stayed 1 night

Difficult to get to hotel off interstate

10

Jerelyn

Jan 22, 2024

·

Stayed 2 nights

Convenient to shopping, eating & traveling.

10

Jason

Feb 18, 2025

·

Stayed 3 nights

Exceptional property for the price range, safe and isolated with easy access to highways.

10

ELVIN M CRUZ

Sep 14, 2025

·

Stayed 2 nights

Location was great. Easy check in, breakfast was good and clean rooms.

10

Nichole

Apr 9, 2024

·

Stayed 1 night

It was great for the price, we didn’t spend much time in the room. Lots of food and shopping near by.

10

Jesus

Oct 2, 2024

·

Stayed 1 night

Best bang for the buck I feel. While a slight drive away from activities, it makes up for it in quietness and comfort.

8

Musa

Jun 26, 2023

·

Stayed 1 night

Very difficult to find it on Google map!

10

Rebecca

Jan 4, 2025

·

Stayed 2 nights

Nice room and good breakfast. Perfect for a short stay and convenient location

10

Jo Ann

Dec 11, 2023

·

Stayed 1 night

Fast check-in! Karen is an awesome staff member that check us in and gave all the info we needed to get around the area we were in. Only thing it is very difficult to find entrance to hotel. There are two hotels together and share the same entrance. Very diffcult to see at night. Thank goodness for WAZE to guide us back twice! Goog breakfas and nice clean room.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many appreciated standard options and friendly breakfast staff, while others reported cold or mediocre items, repeated biscuits and gravy, early closing, and food being cleared promptly.

Related guest reviews

6

Randal

Mar 4, 2025

·

Stayed 1 night

Continental breakfast was lame. Not enough food, sausage was old.

10

erika

Jun 9, 2024

·

Stayed 2 nights

Room was very clean, breakfast was delicious, the lady that works in the kitchen is amazing, great customer service. This is the 2nd time we stay in this hotel and will definitely will keep coming back soon. As soon as we enter the lobby it smelled very nice so clean 👌

8

Zebra

Aug 5, 2025

·

Stayed 4 nights

Complimentary breakfast was mediocre with sausage gravy and biscuits daily with a waffle maker, eggs, sausage, bagels, cereal and oatmeal. The vent and light switch is on the same circuit in the bathroom which means when the light is on the vent is running and very annoying. The staff is great, friendly and helpful.

4

Adam

Dec 12, 2025

·

Stayed 2 nights

I just started eating breakfast and they threw the food out without saying anything. Did not know the closing time.Hardlyaanybreakfast.

10

ELVIN M CRUZ

Sep 14, 2025

·

Stayed 2 nights

Location was great. Easy check in, breakfast was good and clean rooms.

10

Dominique

Feb 25, 2024

·

Stayed 1 night

Spacious room and great breakfast!

10

Heladio

Oct 9, 2024

·

Stayed 1 night

Fair price, friendly staff, clean facilities and quality rooms with comfortable bed and excellent breakfast choices.

8

Eileen

Jun 16, 2025

·

Stayed 4 nights

We have previously stayed at this hotel as it is close to family. We have always been happy with the rooms, but was fun to see that they are being updated and are very nice. Was somewhat disappointing that we were there for several days, and had the same biscuits and gravy every day for breakfast ( previous times breakfasts were roasted) We were also disappointed that the hot tub was not working, and had not been working for a week or more, then a few days later the pool was also closed for not working. Obviously, that type of thing happens. Just disappointing when having flown 4 hours on a plane with kids and staying for 6 days.

8

Deborah

Dec 22, 2023

·

Stayed 4 nights

The "hot" breakfast food was cold.Room was clean and quiet.

6

Joy

Oct 29, 2024

·

Stayed 2 nights

The breakfast is awful and beds are super hard in my opinion.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$81
March	$84
April	$83
May	$83
June	$87
July	$82
August	$80
September	$82
October	$95
November	$95
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $86	15 $79	16 $84	17 $85	18 $85	19 $85
20 $82	21 $85	22 $86	23 $86	24 $89	25 $86	26 $88
27 $87	28 $88	29 $86	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $95	3 $96
4 $86	5 $86	6 $87	7 $87	8 $88	9 $89	10 $86
11 $88	12 $89	13 $88	14 $86	15 $87	16 $95	17 $95
18 $86	19 $88	20 $87	21 $87	22 $87	23 $87	24 $87
25 $86	26 $89	27 $88	28 $88	29 $88	30 $93	31 $81

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed

Suite, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Plus New Caney Inn & Suites

Have a question?

Prices for upcoming dates