WoodSpring Suites Colonial Heights Fort Lee

Considering I had to stand in the lobby and wait for an attendant for almost 20 minutes, I was able to get someone when I called the number to the hotel and got the booking agent, who then called the hotel to get someone. I finallynally got checked in 30 minutes later. Then, adding more fuel to an already bad experience, I was informed that the Elevator was broken and had been that way for over a month, so I was forced to climb 3 flights of stairs. Then, getting to the room, nothing worked, neither the tv nor the room phone, so back down the steps again I went. I was given another room, which was supposed to be non-smoking, but a smoke smell was in the room. Exhausted and disgusted i tried to make the best of it, but gave up and left at 415am and went back home to a cold house without any heat, which is why I was at the hotel to begin with. The whole experience was terrible, and I definitely will not recommend or entertain anything here in the future. The cleanliness of the hotel was something to be desired as well.

We really appreciate for their service.

The elevator was broken, the heat in my room didn’t work, and the remote for the tv didn’t work. Very disappointing

It was nice an clean

Accomodating