Name: Holiday Inn Express & Suites Jackson / Pearl Intl Airport by IHG
Address: 100 Riverwind East Drive, Pearl, Mississippi, United States of America, Pearl, Mississippi, US
Price range: $99–$165 per night
Rating: 8.17

What guests think

Across reviews of Holiday Inn Express & Suites Jackson / Pearl Intl Airport by IHG, travelers praise friendly staff, convenient location, and comfortable rooms, while noting uneven upkeep, older features, and occasional cleanliness lapses.

Breakfast is frequently described as good with a solid selection, though a few guests encountered shortages or late setup. Facilities draw mixed feedback, with some renovation underway and isolated issues such as elevator problems. Overall, it delivers a practical stopover more than a polished experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: guests mention a pool and fitness room, but recurring elevator issues and inconsistent airport shuttle information were reported. Renovations are in progress.

Related guest reviews

10

Danielle

Jun 3, 2023

·

Stayed 1 night

Linda, at the front desk, was very kind! She made the check-in process super smooth! She also helped arrange the shuttle pickup from the airport for me.

8

Mark

Jun 25, 2025

·

Stayed 1 night

Our stay was fine, it was a halfway point for us. I felt misled, though, because I called the hotel the week prior to ask about the possibility of adjoining rooms, and was told they didn’t have any, but that our two rooms would be on the same floor. When we arrived, they were not on the same floor, and we discovered one of our rooms had an adjoining room, so whoever we spoke with wasn’t truthful. The kids loved the pool. It’s close to a lot of food options.

8

Damon

Nov 30, 2025

·

Stayed 1 night

Room was nice, staff was nice. However the hotel needs to do a better job with updating their availabile services. When I reserved my room this hotel showed that they offered airport shuttle. When I called to confirm, they said they did but they don’t anymore. I also asked when did it stop, they told me March or April. So for over half of a year you have been advertising the incorrect information. It’s really unacceptable, and you need to do better.

8

Marsha

Dec 19, 2022

·

Stayed 1 night

It is not as well maintained as it used to be. Wall behind bath door in room 307 needs washing down. Something splashed on wall. Elevator floor dirty and buttons are not engaging. Reception and breakfast staff are quite good.

10

Cornelia

Oct 17, 2024

·

Stayed 1 night

Property is in need of renovation, which is under way. Shower curtain and towel bar were hanging off. Lower cover for the a/c system was missing. Staff was great! Hope it is fixed soon to the standard that I expect from IHG.

10

Linda

Nov 10, 2024

·

Stayed 1 night

The room was fairly clean. Beds were very comfortable and the staff exceptional. The elevator was a little sketchy but thats what stairs are for i guess.

10

Danny

Jun 22, 2025

·

Stayed 1 night

Excellent staff, good fitness room and good breakfast!

8

Amanda

Aug 6, 2025

·

Stayed 1 night

The staff was very friendly and the room was nice. However the hallway getting to the room was really small and it made it quite difficult if you had to use the luggage cart. Additionally the only elevator seemed like it had seen better days and could use some maitenence. Other than that the room was spacious and clean

10

Tom

Jun 20, 2024

·

Stayed 1 night

Undergoing remodeling

2

Jimmy

Sep 25, 2025

·

Stayed 1 night

I have been on crutches on and off the last few weeks and had to climb 3 flights of stairs to get to our room because the elevator was broken, after having requested the 1st floor. Nothing good ever comes from booking through expedia! I am requested a one night credit. I can be reached at 813-416-5626

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Cleanliness

Cleanliness feedback is inconsistent: many guests found rooms and common areas clean or spotless, while others reported dirty bathrooms, mold, and worn areas. Some reviews also mentioned pests, including bed bugs and roaches.

Related guest reviews

6

Gail

Nov 28, 2025

·

Stayed 1 night

The Room was in good condition until we noticed Bed Bugs! I have a Photo, but it will not post.

10

Richard

Mar 17, 2025

·

Stayed 1 night

Room was clean & smelled fresh. Bed was comfortable. Plenty of towels, soap, etc. Breakfast was great!

6

Aaron

Jul 14, 2025

·

Stayed 1 night

Trim was falling off bottom of wall in the room. The carpet and bedding, and bathroom were not very clean. The hotel as whole was pretty banged up, and a bit rough looking. We stay at holiday inn express quite often when we travel, and this was by far the most run down and dirty one we have ever stayed at.

10

alicia

Oct 28, 2025

·

Stayed 1 night

We arrived late and only stayed a few hours, but the room was spotless and the bed comfortable. The front desk staff member was very friendly and expedited our check-in quickly!

2

Nicholas

Mar 24, 2024

·

Stayed 1 night

Woke up at 1230 am to bed bugs. Room 406. Room is infested with bed bugs. Added a picture of one I killed. Feel like we are itching all over and can’t sleep knowing they are in here

4

Lauren

Feb 26, 2023

·

Stayed 1 night

Reviews definitely mislead me. This place was disgusting! Broken and missing things dirt, dust, and roaches. Lights hanging by wires on the headboards, missing bulbs in the lamps, broken sconces, dirty walls floor just as nasty. Sink doesn’t drain even after you turn it off. Someone else’s boogers on the night stands. Roaches crawled into the holes in the wall when we picked up the bag of fold away bed sheets. Will not stay again.

10

Joseph

May 21, 2025

·

Stayed 1 night

The staff was very courteous during our stay! The room was ready and very clean

6

Michelle

Jan 3, 2026

·

Stayed 1 night

Really really dirty

10

Williams

May 23, 2025

·

Stayed 2 nights

The room and all public areas were nice and clean.

10

Sheri

Apr 2, 2023

·

Stayed 2 nights

Super friendly staff. Room was very clean and comfortable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with many noting spacious layouts and good beds. Several guests described dated furnishings and maintenance problems (e.g., worn fixtures, drainage or HVAC issues) and occasional noise.

Related guest reviews

10

Rhonda

Jul 10, 2025

·

Stayed 1 night

The secluded location of this hotel is a plus! The staff is friendly and professional. We also enjoyed the dining options close enough to walk. The room was clean and spacious…the bathroom flooring needs to be updated; however, the other room updates are very nice.

8

Martha

Jul 9, 2025

·

Stayed 1 night

The room was spacious and the bed was comfortable. The staff was friendly and helpful.

10

christina

Jun 29, 2025

·

Stayed 1 night

Great breakfast. Comfortable beds.

6

Mark

Dec 28, 2023

·

Stayed 1 night

Heat/AC unit would not start. Rack for toiletries in shower was falling down. Lots of road noise. Very small TV.

6

Kelly

Jan 11, 2026

·

Stayed 1 night

Refrigerator full of water in the bottom.

8

David

Sep 4, 2023

·

Stayed 1 night

Took 5 tries but finally got a room away from elevator. Bath tub drain control broken; had standing water in tub.

6

Elizabeth

Nov 21, 2023

·

Stayed 1 night

Safe area, but the hotel is clearly older and in need of updating. I am used to newer, more modern HIE locations so this one was pretty disappointing. Wifi would not allow my Chromebook to connect (even with an IT person as my traveling companion). The room TV was SO small - which was disappointing too.

6

Peter

Sep 21, 2024

·

Stayed 1 night

The hotel underwent a renovation but it did not help. Things look cheap, broken, dented and dinged. AC unit in my room did not operate properly. Any noise travels into your room with ease whether on your floor, above or below you. Not quiet. Mattress was not that comfortable. Toilet didn't flush well. Shower didn't drain well. Very friendly staff though and operations wise things were fine.

8

Miriam

Jul 14, 2024

·

Stayed 1 night

It’s always good but the mattresses need to be updated and furniture

8

Amanda

Aug 6, 2025

·

Stayed 1 night

The staff was very friendly and the room was nice. However the hallway getting to the room was really small and it made it quite difficult if you had to use the luggage cart. Additionally the only elevator seemed like it had seen better days and could use some maitenence. Other than that the room was spacious and clean

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, accommodating, and efficient at check-in and checkout. Some guests cited misinformation (such as shuttle or room assignments), occasional rudeness in the breakfast area, and poor handling of early check-in or overbooking.

Related guest reviews

10

Joseph

Oct 27, 2025

·

Stayed 2 nights

Checking in was fast and friendly guest services

8

Damon

Nov 30, 2025

·

Stayed 1 night

Room was nice, staff was nice. However the hotel needs to do a better job with updating their availabile services. When I reserved my room this hotel showed that they offered airport shuttle. When I called to confirm, they said they did but they don’t anymore. I also asked when did it stop, they told me March or April. So for over half of a year you have been advertising the incorrect information. It’s really unacceptable, and you need to do better.

10

Daniel

Apr 10, 2024

·

Stayed 2 nights

Shawny the lobby clerk was absolutely helpful and very courteous! She made sure our stay was very comfortable and also checked that our room was ready. Marvelous customer service from her!

10

alicia

Oct 28, 2025

·

Stayed 1 night

We arrived late and only stayed a few hours, but the room was spotless and the bed comfortable. The front desk staff member was very friendly and expedited our check-in quickly!

10

rick

Jul 31, 2025

·

Stayed 1 night

Personnel were prompt, polite, & professional.

10

Patricia

Jul 6, 2024

·

Stayed 1 night

The receptionists both at checkin and checkout were very friendly and helpful

2

Sharon

Sep 15, 2024

·

Stayed 1 night

We arrived at 2:40pm and told that our pre-paid room was not ready. At least 6 guests arrived AFTER me and checked in immediately. My room was not ready until 3:40pm. My son was working the JSU/SU game and had to be at the stadium for 4pm. I was given the explanation that my room was not clean. I informed them that I'd take any room. I felt like we should have been accommodated in some way being that check in is 3pm. The hotel was overbooked which lead to me being inconvenienced.

4

Ebony

Mar 11, 2024

·

Stayed 1 night

I didn’t like how when I called and spoke to Linda she told me we would be allowed to check in early once we arrive March 9th at 1:00am. Only to get in and have NO PLACE TO STAY. They didn’t offer any help or solution to fix the problem. Ashley stated there were no rooms available yet we were told we could check in.

10

Alissa

Jul 28, 2025

·

Stayed 1 night

We arrived for our room about 10pm and were greeted by such a vibrant sweet girl at the front desk! She was so fun and welcoming to our family. She had just returned home from her own vacation/honeymoon and told us this was her first shift back. Breakfast the following morning very good, nice selection.

10

Debra

Mar 24, 2025

·

Stayed 1 night

The hotel itself was nice, convenient and the room as perfect. The lady at the front desk is amazing. However, the server in the breakfast area was very rude. Scolded me when I threw a cup on the trash that had a bit of orange juice in it. Also started spraying the table with cleaner before my granddaughter had finished eating.

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Location

Location is convenient to I-20 and the airport, with many dining options nearby. Several guests also described the area as quiet and safe.

Related guest reviews

8

Xiangjun

May 14, 2023

·

Stayed 1 night

It's okay to stay one night. No too much noise from highway. clean and there are several restaurants nearby.

10

Angie

Aug 24, 2025

·

Stayed 1 night

Very convenient location

10

John

Sep 1, 2025

·

Stayed 1 night

Very close to dining options. The front desk clerk gave excellent advice for supper.

10

Anissa

Oct 25, 2024

·

Stayed 1 night

Just off the interstate, easy to find

8

Allan

May 29, 2025

·

Stayed 1 night

Great location for in-transit travel. Plenty of restaurants and a cinema nearby.

10

DeShaun

May 4, 2025

·

Stayed 2 nights

It was a pleasant experience. I was happy it was in the middle of everything.

10

Pat

Jun 11, 2025

·

Stayed 1 night

Located right off 1-20/59 very convenient for travel and need 1 night stay

10

Charles

May 3, 2025

·

Stayed 4 nights

We are in the area for work every week and this hotel is one of the best we have found in the area.. it’s super clean , quite and is in a safer part of town.

10

Rhonda

May 21, 2025

·

Stayed 1 night

I especially liked the quiet, safe location near places to eat. Also, the employees were all very friendly and professional.

6

Darin

Sep 4, 2024

·

Stayed 3 nights

Very convenient to the airport

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Dining

Breakfast is often praised for being tasty with a good selection. Multiple reviews noted inconsistent stocking or timing and occasional quality or service issues.

Related guest reviews

6

Becky

Jul 6, 2023

·

Stayed 2 nights

The pool was filthy and the breakfast was not well stocked.

4

Mark

Oct 20, 2025

·

Stayed 1 night

No luggage carts available at check-in. Then they had none of their signature cinnamon rolls at breakfast.

10

Crystal

Oct 12, 2024

·

Stayed 2 nights

Very nice property. Well kept! Great hot free breakfast.

10

Charlene

Mar 27, 2024

·

Stayed 1 night

Hotel was nice for the price. Breakfast was good with plenty of choices. I would stay there again.

10

Michelle

Jul 20, 2023

·

Stayed 1 night

The rooms were very nice, staff was very helpful. The breakfast was one of the best i have had in a hotel.

8

Teresa

Jun 12, 2023

·

Stayed 3 nights

Not enough breakfast prepared for the amount of people

8

Deborah JoAnne

Jan 11, 2026

·

Stayed 1 night

Great breakfast, clean comfortable rooms

10

Alissa

Jul 28, 2025

·

Stayed 1 night

We arrived for our room about 10pm and were greeted by such a vibrant sweet girl at the front desk! She was so fun and welcoming to our family. She had just returned home from her own vacation/honeymoon and told us this was her first shift back. Breakfast the following morning very good, nice selection.

10

Ted

Oct 30, 2025

·

Stayed 3 nights

The room was very clean and equipped. The breakfast was excellent. The server of breakfast was friendly and kept the kitchen very clean. Great customer service. I will definitely stay at this hotel again.

10

Debra

Mar 24, 2025

·

Stayed 1 night

The hotel itself was nice, convenient and the room as perfect. The lady at the front desk is amazing. However, the server in the breakfast area was very rude. Scolded me when I threw a cup on the trash that had a bit of orange juice in it. Also started spraying the table with cleaner before my granddaughter had finished eating.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$110
March	$106
April	$109
May	$106
June	$104
July	$101
August	$102
September	$115
October	$115
November	$107
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $114	17 $101	18 $104	19 $104
20 $99	21 $101	22 $101	23 $117	24 $103	25 $130	26 $138
27 $99	28 $108	29 $117	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $127	3 $140
4 $123	5 $135	6 $135	7 $135	8 $135	9 $148	10 $138
11 $130	12 $130	13 $130	14 $130	15 $138	16	17 $165
18 $122	19 $130	20 $124	21 $121	22 $122	23 $138	24 $138
25 $117	26 $130	27 $129	28 $129	29 $130	30 $134	31 $130

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed (Leisure)

Standard Room

Room, 2 Queen Beds

Suite

Suite, 1 King Bed, Accessible (Mobility)

Room, 1 King Bed, Accessible (Mobility)

Room, 2 Queen Beds, Accessible (Hearing)

Room, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Jackson / Pearl Intl Airport by IHG

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Prices for upcoming dates