Hotel Maison du Général

Ointresserad personal. Svarade inte i telefonen på hjälpnumret när receptionen var stängd. Kvarlämnad mat i kylskåpet. Ingen städning, tömning av papperskorgar o.s.v. Lampor som inte fungerade. Utmärkt läge, men dålig service och nonchalant personal.

This hotel is very poorly advertised. I booked a room with two double beds and free breakfast included. First off, the room we got does not correspond to any of the photos provided on Expedia. The layout was questionable at best, starting with the fact that there was a sink in the middle of the room. The ceiling light kept blinking on and off to the point that we had to turn it off entirely and rely on the other lamps for lighting. And finally, the cherry on top, there was absolutely no breakfast. We were told at the front desk that no breakfast is offered on weekdays. Then why are you advertising free breakfast on Expedia? I had to call Expedia, who gave us a voucher as compensation, but the hotel assumed zero responsibility. They are fully aware of this false advertising, they told me so, yet have made no effort to fix their posting. The response was basically, “Oh yeah, Expedia hasn’t changed it. You have to call them.” The only good thing was the location, very central and close to everything. However, for ~$230 CAD a night, it was not worth it. It’s giving hostel… except you’re paying hotel prices.

The check-in was confusing, message on Expedia says it’s at another address but it’s actually at the hotel. Staff was okay, room was clean minus the floors. Coffee machine didn’t work. Wasn’t offered the breakfast/told where to get the breakfast.

We booked a two night stay for the 2026 Winter Carnival. We had room #1 right at the entrance so our windows faced the Main Street. There was a plenty of activity, with a steady stream of excited people walking by. The music from the Carnival was a bit loud late into the evening but it was all part of it! The room was very small and a bit dark, mainly for showering and sleeping but warm, clean and comfortable. The history of the building was beautiful as well. It’s located on a one way street, you can park briefly to unload and paid indoor parking is literally steps down the street. We paid $25 per day to park. The coupons for breakfast at the restaurant next-door for the included breakfast was basic but you had the option to order from the menu with a $10 per person discount. The breakfast was delicious but be prepared to wait because in our case, there was only one server both days for the entire restaurant. Also, on Expedia, it directs you to check in at a different location, which was 3 Ursula - don’t bother, it doesn’t exist! Check in during their business hours right inside the hotel at 72, rue Saint-Louis. We had a great time! Great value for the money.😊

Good