Name: Holiday Inn Express and Suites Stroudsburg-Poconos by IHG
Address: 1863 West Main Street, Arlington Heights, Pennsylvania, United States of America, Arlington Heights, Pennsylvania, US
Price range: $83–$332 per night
Rating: 7.85

What guests think

At Holiday Inn Express & Suites Stroudsburg-Poconos by IHG, guests frequently praise the friendly staff, clean updated rooms, and a convenient location near I-80 and nearby restaurants, though experiences with breakfast and overall quiet vary.

Facilities include a small pool and gym, but multiple reviews mention pool closures or poor upkeep, renovation work, cash-only vending, and occasional laundry outages. Comfort is solid overall with spacious rooms and comfy beds, yet some guests report thin walls, loud AC, spotty Wi-Fi, inconsistent hot water, and maintenance lapses. Expect a practical stay with helpful staff and variable facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pool and gym are available, but multiple reviews note pool closures or poor upkeep, ongoing renovations, cash-only vending, and occasional laundry outages. Parking can be tight due to work trucks.

Related guest reviews

8

Adrienne

Jul 23, 2024

·

Stayed 3 nights

No laundry machines available. Had to go offsite to do laundry. Crowded by local sporting event bookings. View was the back parking lot, swimming pool was cloudy. Staff was pleasant professional and helpful

10

Sean

Mar 1, 2024

·

Stayed 1 night

Large king rooms with living space and pull out couch. Vending is cash only

8

Maria D

Apr 20, 2025

·

Stayed 2 nights

It was okay except you can hear everything going on in other room a little uncomfortable and the laundry was out of order.

8

Frederick

Jan 6, 2025

·

Stayed 2 nights

Hotel was great for our family stay. The only big disappointment was that the pool was under renovations during our stay. I wasn't made aware of this when we booked and it was one of the main reasons we chose the hotel to begin with. We had to make different plans for the kids since we had planned to spend time at the pool during our stay which was a little disappointing. Had I known it would be closed we would have stayed somewhere else. We also requested a crib or pack and play for our 1 year old to sleep in but they didn't have one for us. Thankfully I had called when we were driving to the hotel to confirm and had time to stop and purchase one on our way. They should have called to let us know about the crib being unavailable I don't know what we would have done if we didn't get to the store before they closed to buy one. Also a heads up on the pool being closed would have been appreciated. Other than that the hotel stay was good and the room was nice with comfortable beds.

6

Michael

Aug 17, 2025

·

Stayed 5 nights

The staff was friendly and the continental breakfast was good. The vending machines only accepted dollar bills. I had to get on the hotel to get housekeeping up to ny room was aggrevating.

2

Tejas

Jan 1, 2025

·

Stayed 1 night

When we books the hotel it said swimming pool was working, when we arrived they said pool is out of order.

10

Ann

Jun 23, 2024

·

Stayed 2 nights

Excellent stay! Pool needs updates but very nice

8

William

Oct 18, 2023

·

Stayed 3 nights

I didnt like the parking there... Had a lot of work trucks and an 18 wheeler taking up multiple spots.. The hotel itself was clean and quiet will stay again

8

Cristina

Mar 9, 2025

·

Stayed 2 nights

Clean hotel with comfortable and spacious rooms, with very nice and courteous staff. The breakfast was decent (omelets, sausage, waffles, cereals, yogurt, fresh fruits)) The pool area could use some improvement in terms of renovation and cleanliness. We would stay again if in the area.

6

Luis

Nov 26, 2023

·

Stayed 1 night

Pool was in terrible condition. Dirty and no maintained properly

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Cleanliness

Many guests find rooms and common areas very clean, but several report lapses such as missed housekeeping, odors, pests, or bathroom issues.

Related guest reviews

4

jason

Feb 27, 2023

·

Stayed 2 nights

Floors in room were dirty, sound barriers are horrible

10

Patrick

Jan 26, 2025

·

Stayed 1 night

Very clean and wonderful personable staff! The room had so many amenities and was immaculate!!

6

Ravi

Apr 30, 2025

·

Stayed 1 night

Toilet had a poop spot on it. Hot water not working in shower. Shower knob was the other way around, that is cold water came in hot water setting.

10

Elaine

Feb 24, 2024

·

Stayed 2 nights

It was very clean.

6

Carol

Oct 13, 2025

·

Stayed 2 nights

We returned to room after a day out to find the room had not been serviced. Since we were tired we just ask for clean towel and left it go at that. I did ask for some hand soap that morning and she said she would tell housekeeping when they arrived and that was never taken care of. Not sure what happened with the service.

10

Wayne

May 13, 2025

·

Stayed 1 night

Clean

8

Dulce

Feb 20, 2025

·

Stayed 4 nights

Also love the amenities, especially the pool. Three years going there for the holiday, but this time there was no room cleaning.

10

Nefertidi

Sep 25, 2025

·

Stayed 3 nights

Hotel was clean, the Staff was very friendly, Pool was clean, the breakfast was good. Different options of food..

4

Gabriel

Mar 7, 2025

·

Stayed 2 nights

Breakfast was cold WiFi was spotty House keeping never came

4

Nesha

Apr 27, 2025

·

Stayed 2 nights

This property was a no from start to finish. The woman checking me in was so not friendly not welcoming at all . The room had roaches which was an absolute no for me. There was a strong sewage smell in the bathroom. No housekeeping service while there had to go find them for clean towels and wash clothes. Laundry facility at this location was broken. An I’m not really sure why one of the workers asked my daughter was she a single mother because she was looking after her two sister’s…I’m still appalled by that question and what warranted it…

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Rooms

Rooms are generally spacious, updated, and comfortable, with many praising the beds. However, recurring downsides include thin walls and noise from above, loud AC, spotty Wi-Fi, inconsistent hot water, and occasional maintenance issues like broken fixtures or nonworking shades.

Related guest reviews

10

Melis

Sep 21, 2024

·

Stayed 1 night

Quiet, spacious room. Very friendly staff. Clean and comfortable. Nice selection of the usual breakfast items, pancakes, eggs, sausage, friuits, yogurts. Nice place

2

Ashishpal

Nov 9, 2025

·

Stayed 2 nights

I will say zero star Receptionist was very rude and the Aircondition was very loud, u cant even sleep properly. Its so frustrating.and when u ask Receptionist the reply was every room is the same thing.

8

Julious

Jan 1, 2026

·

Stayed 1 night

Everything was great, it was clean the room was big, staff friendly, this would easily be a 5 star if the people staying on top of us didn’t have their children running and stomping all night all day, I couldn’t sleep and was sooo tired when I checked out

6

Mary Gail

Jun 2, 2025

·

Stayed 1 night

It was nice and clean. There was a sign posted $100 fine for noise after 10.00pm. There was a sign posted no food in the rooms. I've never seen that before. And there was no hot water at night or in the morning. Breakfast was good.

6

Vicky

Jul 1, 2025

·

Stayed 3 nights

Our air conditioning was broke. We did get quick service but they had to replace the whole unit. Our remote for the blinds didn’t work and front desk didn’t have a battery it and said they would send service up but they never came. Took a while for water to get warm in shower. Breakfast was good.

6

jeanette

Dec 29, 2024

·

Stayed 2 nights

No hot water on the first night.

10

Jasmira

Nov 8, 2024

·

Stayed 1 night

Room was clean and updated, very comfy and spacious

4

Gary

Dec 31, 2024

·

Stayed 1 night

Only good thing here is the guy who checked us in. Other than that this place is TRASH. It looks like 1983 in the rooms. TV took almost 20 mins to turn on. WiFi is absolutely horrible. The walls and ceiling are extremely thin. Literally till about 1:30am we heard people yelling and room above us. We were a party of 5 and only gave 2 us 2 towels. Called front desk asked for more was told go into hallway and ask a room cleaner. Nobody was in hallway. Called back and was told to wait then so we had to share towels instead. Pull out mattress had no additional sheets and nowhere in room was there a set. This place is absolutely not recommended.

4

Gabriel

Mar 7, 2025

·

Stayed 2 nights

Breakfast was cold WiFi was spotty House keeping never came

8

ALEJANDRO

Sep 16, 2025

·

Stayed 1 night

Rooks nice a big had pool hotel was clean

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Service

Service is frequently praised as friendly and accommodating, with multiple shout-outs to staff like Jojo, Asma, and Tara. Some guests reported slow or unresponsive front desk, rude encounters, or housekeeping requests not fulfilled.

Related guest reviews

10

Kason

Mar 5, 2025

·

Stayed 1 night

Great place. Service was wonderful. Breakfast service was great!

2

Ashishpal

Nov 9, 2025

·

Stayed 2 nights

I will say zero star Receptionist was very rude and the Aircondition was very loud, u cant even sleep properly. Its so frustrating.and when u ask Receptionist the reply was every room is the same thing.

10

Stacey

Jan 27, 2024

·

Stayed 2 nights

We had a great stay here! Tara at the front desk was so welcoming and kind. She made us feel right at home. The rooms were comfortable and immaculate. Plenty of room for us and the kids. The breakfast was delicious and fresh and everyone working there was beyond helpful and nice, we utilized both the gym in the pool and my kids had a great time. We wouldn’t hesitate to stay here again! The location is perfect when visiting the Pocono Mountain area

4

Leonor

Feb 19, 2024

·

Stayed 1 night

Unable to accommodate a change of room when we weren’t happy with the gas smell in our room. We understand sometimes it’s hard and the hotel is booked but for what we are paying there has to be room for understanding and trying to at least accommodate… what are we paying for then ? Luckily able to find another hotel who was very accommodating in such short notice. Now I’m waiting on my refund from Expedia

8

Elissa

Mar 10, 2025

·

Stayed 3 nights

I think all hotels have fallen off since Covid and it's sad actually... Anyway Pros- relatively clean. beds were comfy, tenperature control was great, front desk was polite in person, ample parking, great restaurants and shopping nearby. Shower temp was great too. Pool and gym on premises. Cons - they dont answer the phone. I tried to call on my way there. 6 different times and no answer. My 1st night, I tried calling down, no answer... There was hair in a lot of places when I got there especially in the bathroom. So much so, the tub was clogged.

10

Marcus

Apr 9, 2025

·

Stayed 2 nights

Staff here makes all the difference. They are incredibly helpful and friendly. The room was clean and well maintained. As for breakfast, the variety is well above the average breakfast, with a mix of eggs, sausage, breads, cereals, yogurts, fruits, and danish.

4

Meagan

Feb 20, 2025

·

Stayed 1 night

Rude front desk staff

10

Yuliya

Dec 24, 2023

·

Stayed 1 night

Excellent service! Special thanks to the guest service manager Jojo and staff - Asma and Huma! Super great experience! Will come back again!

10

Cameren

Dec 26, 2023

·

Stayed 4 nights

The staff were very friendly and helpful Jojo the manager along with Asma and Huma provided excellent service and hospitality. I would definitely stay again!

8

Randy

Feb 7, 2025

·

Stayed 1 night

Was ready to check out but there was no front desk staff so I left the key card with other staff and have not received my incidental charges yet.

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Location

Convenient to I-80, downtown Stroudsburg, and area attractions with nearby dining and shopping. Several note the immediate surroundings feel industrial or unsightly, and a few didn’t feel comfortable walking.

Related guest reviews

8

Romulus

Aug 19, 2024

·

Stayed 1 night

Property is good near I- 80 its good for travelers ..

8

Melanie

Jul 8, 2023

·

Stayed 2 nights

Decent hotel and clean; however, it is located on the outskirts of town.

10

Phyllis

Jul 30, 2024

·

Stayed 2 nights

Hotel was close to downtown Stroudsberg and other areas, property was clean and well kept, staff was helpful. Breakfast in the morning wasn't great, but was hot and replenished quickly, including scrambled eggs, turkey sausage, breads, cinnamon rolls, biscuits and gravy. Sadly no waffles or pancakes, but additionally, coffee was always readily available.

4

Shamela

Sep 29, 2025

·

Stayed 1 night

I pulled into the driveway and left right after. This property is located next to a rest area for truckers and it's in an industrial area. I didn't feel safe and since I was traveling alone I decided to go stay somewhere else.

8

Dale

Jun 26, 2025

·

Stayed 2 nights

Hotel is conveniently located near I-80, but in a very commercial type area. Wouldn't want to walk anywhere because of that. Breakfast was mediocre at best.

8

Cassandra

Aug 11, 2025

·

Stayed 2 nights

We stayed here 2 nights while in town for a wedding. Overall, we had a good experience. The area next door to the property was a bit unsightly (empty lot with old trucks and trash), but otherwise no complaints. The property was clean and very convenient to local eateries.

10

vani

Oct 11, 2023

·

Stayed 3 nights

Very nice and clean, close to shopping and dining.

8

Randy

Aug 21, 2025

·

Stayed 1 night

Great value for the price. The hotel was clean, the staff was friendly, and the location was convenient for my needs.

10

Abdiel

Apr 7, 2024

·

Stayed 1 night

Excellent location.

10

Natascha Nathalie

Feb 12, 2025

·

Stayed 1 night

Great location and property

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Dining

Breakfast is widely appreciated for being included and offering a good selection, though some found it mediocre, limited, or affected by out-of-order items.

Related guest reviews

10

Kason

Mar 5, 2025

·

Stayed 1 night

Great place. Service was wonderful. Breakfast service was great!

10

Ho Yin

May 31, 2025

·

Stayed 2 nights

This is a very clean, well-maintained hotel. The staffs are extremely friendly and helpful. The breakfast room is nice and big. Have enough table for busy hour. The breakfast selection is good. I also like the location of the hotel, which is close to many good restaurants in the area.

10

Marcus

Apr 9, 2025

·

Stayed 2 nights

Staff here makes all the difference. They are incredibly helpful and friendly. The room was clean and well maintained. As for breakfast, the variety is well above the average breakfast, with a mix of eggs, sausage, breads, cereals, yogurts, fruits, and danish.

8

Dale

Jun 26, 2025

·

Stayed 2 nights

Hotel is conveniently located near I-80, but in a very commercial type area. Wouldn't want to walk anywhere because of that. Breakfast was mediocre at best.

4

Sache

Apr 17, 2025

·

Stayed 1 night

The property was decent at first glance but quickly realized the room must have been cleaned in a rush due to remnant on the floor and tub. The fridge had brown rust I’m assuming and the shelf was broke inside. Breakfast, all hot items seemed to be out of order from the pancake machine to the toaster. My kids (ages 8 and 9) asked me not to return and on their own, unprompted opinions gave the hotel a 2/5.

10

Gennette

Feb 28, 2023

·

Stayed 1 night

The room was clean and comfortable. The free continental breakfast was delicious. The staff was friendly and attentive. The water temperature in the pool was perfect.

6

Anthony

Jan 26, 2024

·

Stayed 1 night

Breakfast is pretty bad

10

Pamela

Sep 21, 2024

·

Stayed 1 night

Great hotel. Nice and clean. Needs a little bit of updating as most of them do. Staff very friendly. Breakfast person very attentive, refills things promptly and keeps everything nice and clean. Breakfast is omelets, sausage,biscuits and gravy, bagels, cereal,fruit, wonderful cinnamon buns, juices, coffee. We will return here on our way back home!

10

Michyl

Jun 6, 2025

·

Stayed 1 night

One of the best hotels we've stayed. Breakfast buffet was superb!

4

Gabriel

Mar 7, 2025

·

Stayed 2 nights

Breakfast was cold WiFi was spotty House keeping never came

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AI-generated summary based on recent guest reviews

Month	Average price
January	$129
February	$136
March	$121
April	$123
May	$141
June	$157
July	$160
August	$159
September	$159
October	$157
November	$132
December	$127

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $127	17 $108	18 $230	19 $282
20 $124	21 $111	22 $111	23 $104	24 $104	25 $242	26 $237
27 $112	28 $120	29 $104	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $294	3
4 $122	5 $99	6 $104	7 $108	8	9	10
11 $161	12 $96	13 $99	14 $103	15 $96	16	17 $291
18 $101	19 $89	20 $88	21 $86	22 $111	23 $332	24 $289
25 $93	26 $84	27 $86	28 $83	29 $100	30 $164	31 $160

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express and Suites Stroudsburg-Poconos by IHG

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