Sunflower Hostel Berlin

First off when I read the room description it was very misleading. It sounded like it was a private room for 2 people with a shared bathroom. However it turned out to be one single capsule bed for 2 in a room with like 8 other beds. The shower area in the shared bathroom was dirty. There was dirt all over the floor. The room also did not have WiFi. You had to go into the lobby area to get a WiFi connection. You had to put the sheets on yourself; the bed wasn’t made. We heard multiple people having sex in the room throughout the night. The staff was rude and you need to leave a deposit for everything. Towels, locks etc. Everything cost extra. Nothing was included not even a cup of coffee. We even had to pay for luggage storage to leave our bags there before check in. The only positive thing was the location, close to the nightlife. I’d definitely never stay here again though.

When you prepay for a multi-night reservation, you have paid for exclusive access to that space for the entire agreed period. Sunflower Hostel Berlin operates under a contradictory policy that attempts to have it both ways. Following a delayed arrival on a multi-day stay booked through Expedia, the hostel unilaterally canceled my entire reservation and refused to issue a refund for the unused days, claiming their internal rules allow them to retain 100% of the funds. ​When I called the front desk to challenge this, the female receptionist on duty was completely unprofessional, called me "crazy," and hung up on me. Shortly after, management sent a written message issuing a formal property ban (Hausverbot) under a fabricated pretext of "threatening behaviour" simply to shut down a valid billing dispute. ​The fundamental flaw and legal violation here are obvious: a business cannot unilaterally terminate a contract, bar a customer from entering, refuse to provide the accommodation, and still keep 100% of the money for services it refuses to render. Under German law (§ 537, § 812, and § 309 Nr. 5 BGB), private house policies cannot override statutory consumer protections, and retained amounts must strictly account for saved operational expenses. Locking out a customer while pocketing their money is a breach of contract. Their company policy is in clear violation of german consumer law.

The Beds were comfy thank you.

This was my first time staying in a hostel, and I would definitely consider staying here again. We booked a 5-bed dorm as three friends and, luckily, we were all placed in the same room, which was clean and comfortable. I was a bit worried about the shared toilets and bathrooms, but I had no issues at all, everything was tidy and well maintained. The location was also super convenient, within walking distance of Berghain and the train stat

A comfortable place, clean room and friendly staff