Sunflower Hostel Berlin

When you prepay for a multi-night reservation, you have paid for exclusive access to that space for the entire agreed period. Sunflower Hostel Berlin operates under a contradictory policy that attempts to have it both ways. Following a delayed arrival on a multi-day stay booked through Expedia, the hostel unilaterally canceled my entire reservation and refused to issue a refund for the unused days, claiming their internal rules allow them to retain 100% of the funds. ​When I called the front desk to challenge this, the female receptionist on duty was completely unprofessional, called me "crazy," and hung up on me. Shortly after, management sent a written message issuing a formal property ban (Hausverbot) under a fabricated pretext of "threatening behaviour" simply to shut down a valid billing dispute. ​The fundamental flaw and legal violation here are obvious: a business cannot unilaterally terminate a contract, bar a customer from entering, refuse to provide the accommodation, and still keep 100% of the money for services it refuses to render. Under German law (§ 537, § 812, and § 309 Nr. 5 BGB), private house policies cannot override statutory consumer protections, and retained amounts must strictly account for saved operational expenses. Locking out a customer while pocketing their money is a breach of contract. Their company policy is in clear violation of german consumer law.

The Beds were comfy thank you.

This was my first time staying in a hostel, and I would definitely consider staying here again. We booked a 5-bed dorm as three friends and, luckily, we were all placed in the same room, which was clean and comfortable. I was a bit worried about the shared toilets and bathrooms, but I had no issues at all, everything was tidy and well maintained. The location was also super convenient, within walking distance of Berghain and the train stat

A comfortable place, clean room and friendly staff

Awesome place to stay! I stayed to start off the weekend and attended Berghain for Friday and through Sunday for Klubknact which I stayed at through Monday. So it was a great place to come in and out without feeling like a disturbance since most visitors are have the same experience. The staff was hit or miss; some were very kind and helpful while others were not hospitable. Great place for solo travelers or groups! I recommend and would definitely stay here again.