Is parking available at the property?

Yes, parking is available at the property. It includes both covered and uncovered options, with self-parking available for a fee of NZD 20 per day, which allows in/out privileges. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately NZD 36 per person.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features, including elevator access, wheelchair-accessible registration desk, on-site restaurant, and parking. There is also a stair-free path to the entrance.

What is the location of the property in relation to key landmarks?

The property is located on the waterfront in Kawarau Falls, within a 5-minute drive of Lake Wakatipu and The Kingston Flyer. It is approximately 2.3 miles from Remarkables Park Town Centre and 2.5 miles from Frankton Beach.

Does the property have a swimming pool?

Yes, the property features an indoor swimming pool. Access to the pool, along with the sauna and hot tub, is available for a surcharge.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified in the provided information.

DoubleTree by Hilton Queenstown

Average nightly price at DoubleTree by Hilton Queenstown by month, last 12 months (USD)
Month	Average price
January	$229
February	$263
March	$232
April	$217
May	$127
June	$105
July	$178
August	$175
September	$167
October	$199
November	$206
December	$267

What guests think

DoubleTree by Hilton Queenstown sits in a quiet lakeside setting with lovely views and easy water taxi access, where many guests praise the friendly staff, comfortable rooms with kitchenettes, and a generous breakfast, though parking is paid and limited.

Many enjoy lakeside walks and proximity to the airport and Frankton shops, while noting the hotel is outside downtown and less convenient without a car. Reported issues include occasional housekeeping lapses, small or awkward room layouts, stuffy or faulty air conditioning, and confusion or extra fees for some shared facilities. It suits travelers seeking a peaceful base with scenic views rather than a city-center stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Quiet lakeside setting with access to the Hilton's amenities next door (gym generally included; pool and spa often at extra cost) and a convenient water taxi to town. Parking is paid and can be limited or tight.

Related guest reviews

8

Sophia

Nov 4, 2025

·

Stayed 3 nights

Great onsite next to the Hilton - food, gym and other extras nearby. Lake location is phenomenal

10

Sophie

Sep 2, 2024

·

Stayed 2 nights

I’ve had an amazing time! Especially the front desk was extra helpful and I was able to book myself in to the Hilton pool for one day next door. The room was spotless and I had everything needed for cooking/baking. The GYM is also at the Hilton hotel next door and can be used for free. I would just wishes for a brochure to get more information about the location/hotel/directions. Other then that 5/5 ✨

10

Patrick

Jul 29, 2025

·

Stayed 3 nights

We had a fabulous time at Double Tree Hilton, Queenstown. We requested a room upgrade to the lakeview room - totally worth it! The staff were very friendly and service-orientated. On our first morning, a technical problem in processing our breakfast order meant we went without breakfast – not a big deal from our point of view. However, this is obviously something The Hilton management and staff take more seriously. The staff were very apologetic, offering a free bottle of wine and breakfast. The service we received from Cydea, Alberto and the wider team was exceptional and greatly appreciated. The hotel has a great swimming pool and facilities, and with it is perfectly located for those who want to avoid the traffic to/fro Queenstown. Water taxis run every hour (or so) which meant it was a pleasant way to travel to Qntn. This has been our third time staying at this hotel, and we will return again. thank you!

8

Lisa

Jun 30, 2025

·

Stayed 1 night

This is our second stay at this hotel, the first time was not a great experience but this time it was with only one downside, the parking. There was next to no parking available when we arrived around 8pm. We lucked out on our second drive round with a park in a gravel area at the back of the hotel but the parking is owned by a third party and is $16 a night. The hotel itself was great.... the person at reception was awesome, really helpful and nothing beats a warm cookie on arrival.... well, except 2 cookies!!!! The bed is super comfortable and the room overall is nice but the lounge is a little small. We had a late check in and left early the next morning so weren't fussed at having a concrete wall and a gravel carpark to look at. If you are there for a view of the lake it would be worth asking for one when you book it.

10

Raynil Chand

Sep 28, 2025

·

Stayed 4 nights

Had a great stay here! Staff are so friendly and helpful. Lots of room facilities and parking is easy either paid or free options: water taxi from here to Queenstown is quite the treat.

8

Michael

Feb 3, 2023

·

Stayed 1 night

Good hotel just a short water taxi ride away from Queenstown. The Airport and Frankton shopping are a walking distance away. Bike rental at the hotel. Buffet breakfast.

10

Venessa

Jun 14, 2025

·

Stayed 4 nights

Great place to stay, very clean and lovely. Very limited free parking at the hotel - we can ended up paying for parking at $16 a day.

6

Sophia

May 27, 2024

·

Stayed 2 nights

Not bad at all nice and quiet room is reasonable. Can use gym at Hilton for free however sauna and pool will be at an extra cost

8

Karen

Feb 6, 2024

·

Stayed 6 nights

I did like the view and was unique coming down a steep hill to it. The one way system made it easier to negotiate the roading. Most amenities and dining was at the Hilton. Was close to Remarkables park. Didn’t like having to pay for parking as a hotel guest.

8

Sarah

Jun 2, 2025

·

Stayed 2 nights

Clean and comfortable rooms, however hardly any hot water lukewarm at best. Staff were attentive, would have been practical to know before booking that we couldn’t use the adjacent swimming pool at the Hilton without incurring an additional cost.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent: many note clean rooms, but recurring complaints cite dirty or worn furnishings, missed vacuuming, empty dispensers, and subpar housekeeping.

Related guest reviews

2

Nicholle

Dec 23, 2023

·

Stayed 2 nights

The hotel looks like the photos. There is a beautiful lake view of the balcony and a spacious room and bathroom in a great area just outside of Christchurch near all the tours. However, the hotel and the room itself was filthy. There was items of garbage on the floor, the bathroom contained spills on the counters and hair in the sink and tub and the bedding contained significant stains including blood. The entire thing was super dusty especially the bed to the point where it was triggering our allergies quite significantly. Would be such a beautiful place if only it was clean!

10

Kay

Jan 13, 2024

·

Stayed 1 night

Room excellent clean bed very comfortable.

8

Angela

Jun 10, 2024

·

Stayed 1 night

Comfortable room. Cleaning not really up to standard. Reasonable rate for what it was

8

Matthew

Jul 10, 2024

·

Stayed 6 nights

Great spot. Great Hotel. Average Breakfast. House keeping sub standard. Would stay again

10

kylee

Aug 19, 2024

·

Stayed 2 nights

Room service was amazing Staff super friendly and room was clean, stunning view.

10

Sneha

Jun 19, 2024

·

Stayed 3 nights

The room service, room condition, location and view everything was top notch.. Complete value for money. Would be visiting again for sure.

6

Raiki

Jun 30, 2024

·

Stayed 2 nights

バスはありますが1時間に1本で使い物になりません。また、水上タクシーも便利ですが本数が限られていますし、高価です。ランドリーありの記載ですが、実際にはありませんでした。また、受付の説明がかなり不足していたため、何度も聞きに行く必要がありました。部屋は清潔で快適でした。

8

Christine

Feb 6, 2024

·

Stayed 5 nights

We like this location and have stayed at the Hilton Hotel next door several times. The apartment we had was a definite step down, but the price for 5 nights was only $100 less than the Hilton. Too much for the quality of the accomodation. Front desk staff were excellent. Room was not vacuumed at all over the 5 nights.

6

Teresa

Sep 21, 2024

·

Stayed 1 night

Dirty room, furnishings worn. I found bottle caps by the bed on the floor. Furniture fabric coming apart on bed and lounge chair. Coushions worn and dirty. Aside from that, the service was wonderful. All staff were friendly. Rooms are nice and quiet. Beautiful location on the lake, nice for a morning stroll. Easy parking (paid). Room service had Dairy Free options. Mushroom risotto -beautiful. Was charged $5.00 tray fee, weird. Overall a relaxing stay, I ended up staying another night.

6

Miklos

Apr 1, 2024

·

Stayed 2 nights

It's in a great location and very clean, however the room size was extremely small for the price. The hand wash dispenser on the basin was empty, as was the conditioner dispenser in the shower. Reception was unattended a number of times when we wanted to ask for these to be replenished. The room service menu didn't load on the TV (and there was no other menu in the room). We didn't like not being able to see the TV from the bed. Overall, a disappointing stay at the DoubleTree by Hilton.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, many with kitchenettes, deep baths or balconies, and strong lake views. Some guests report small or awkward layouts, stuffy rooms or weak A/C, and occasional design quirks such as limited bathroom privacy or tiny balconies.

Related guest reviews

10

Helen

Jan 19, 2025

·

Stayed 1 night

Lovely stay at the village, easy walk to Frankton, good food options and beautiful views. Quiet and spacious room.

8

Martin

Dec 9, 2024

·

Stayed 3 nights

The small King bedroom was stuffy….needs air conditioning or a fan.

10

Haley

Sep 2, 2025

·

Stayed 1 night

Check in was amazing - the woman serving me was so lovely and helpful. Room has amazing views and lovely beds, cant fault it.

10

Craig

Jan 23, 2026

·

Stayed 3 nights

Great village style location. Room was great, with cooking facilities. Balcony was nice to be able to sit out and have a coffee in the morning.

4

Richard

Mar 13, 2024

·

Stayed 2 nights

No AC and the room was west facing with a temperature of 27 Deg C in the afternoon.

10

Khalid

Jun 21, 2025

·

Stayed 3 nights

Spacious rooms, large shower cabin with many conveniences.

4

Andrew

Jan 1, 2025

·

Stayed 2 nights

Poor location. Room unusual with no privacy for bathroom. Balcony a tiny "French" style which also housed the A/C unit.

10

Brett

Jan 8, 2024

·

Stayed 2 nights

Good stay - slightly small room but all else great

10

MA

Aug 2, 2024

·

Stayed 1 night

Excellent room and gorgeous views. The bath is deep and so relaxing!

6

Miklos

Apr 1, 2024

·

Stayed 2 nights

It's in a great location and very clean, however the room size was extremely small for the price. The hand wash dispenser on the basin was empty, as was the conditioner dispenser in the shower. Reception was unattended a number of times when we wanted to ask for these to be replenished. The room service menu didn't load on the TV (and there was no other menu in the room). We didn't like not being able to see the TV from the bed. Overall, a disappointing stay at the DoubleTree by Hilton.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful, with smooth check-ins and thoughtful touches. A few reviews report issues such as slow or difficult check-in and inconsistent front desk availability.

Related guest reviews

10

Teighan

Jun 25, 2025

·

Stayed 3 nights

Had an amazing stay here. The staff were amazing and so friendly! I will be recommending this hotel to everyone. Giz at the front desk made our trip. She was so helpful with recommendations and was so lovely to chat too. Thank you to the double tree for your amazing hospitality.

10

Sandra

Jan 14, 2025

·

Stayed 2 nights

Friendly welcome, efficient check in, bery helpful and knowledgeable. Helps us make informed decisions about available things to do! All suggestions well worth it!

10

Garth

Jul 17, 2025

·

Stayed 2 nights

Great staff, especially the front desk!

4

Nick

Dec 7, 2024

·

Stayed 1 night

An horrific check in with zero professionalism and empathy by the receptionist. The duty manager was conveniently on a ‘break’ when I requested to see him. I was treated like a conman because I couldn’t immediately produce my credit card I had booked the accommodation with and when I did, was asked for photo ID. Last time I looked, this was NZ, not some other country. Great way to treat business guests. I could go on about lack of training, lack of respect, noisey tourist guest, closed restaurant on a Monday, no dining table or even desk to work on in the room..but frankly, I can’t be bothered. If this is Hilton at its best, I won’t be back…EVER

2

Maia

Mar 14, 2023

·

Stayed 1 night

Took us 2 hours to get into to a room

10

craig

Jun 5, 2025

·

Stayed 1 night

Excellent rooms and facilities Fantastic welcome from lovely friendly staff especially Mona taking care of me after a busy work day Highly recommend

10

Sally

Sep 26, 2025

·

Stayed 2 nights

Friendly professional check in staff. Excellent hotel in a very special location.

10

Joanna

Nov 5, 2024

·

Stayed 2 nights

The Doubletree was close to the Queenstown Airport, but located in a private part of Frankton. Only about 6 minute drive to Remarkables Shopping Center and 15-20 minutes to Queenstown (may be 20 min due to road construction to Queenstown). Wonderful views of the lake and the Remarkables mountains! The service, room, hotel, and breakfast buffet were all incredible! This was my favorite stay during my 3 week trip in New Zealand. Convenient, underground garage parking available; kitchenette in-room for light cooking, very good heating/air conditioning in-room

10

Jennalee

Mar 24, 2024

·

Stayed 1 night

Great customer service on the desk

10

sainivalati

Jun 4, 2025

·

Stayed 6 nights

I coulnt fault this place. The staff are so warm and friendly. Definitely coming back here.

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AI-generated summary based on recent guest reviews

Location

Lakeside and peaceful with great views; close to the airport and Frankton shopping, with a water taxi providing access to Queenstown. Some find it less convenient without a car or prefer staying closer to downtown.

Related guest reviews

10

Abhishek

Nov 3, 2024

·

Stayed 5 nights

The hotel was next to the lake so the view and environment was serene.

10

Randall

Mar 25, 2025

·

Stayed 1 night

Nice hotel just in a congested area no where to eat but an expensive restaurant, parking is pay or none

10

Mark

Apr 11, 2025

·

Stayed 2 nights

Exellent location, best spot in Queentown! Hidden gem!

10

Kim

Feb 7, 2024

·

Stayed 3 nights

A bit away from downtown but amenities were excellent and perfect for our family stay

8

Michael

Feb 3, 2023

·

Stayed 1 night

Good hotel just a short water taxi ride away from Queenstown. The Airport and Frankton shopping are a walking distance away. Bike rental at the hotel. Buffet breakfast.

10

Samuel

Feb 28, 2025

·

Stayed 5 nights

We enjoyed our stay at the Doubletree. It’s not walkable to Queenstown but that didn’t bother us. It’s a beautiful area.

8

Rebecca

Feb 7, 2025

·

Stayed 2 nights

Great place to stay. Water taxi an easy and fun way to head to Queenstown. We enjoyed the location, close to the Queenstown golf course and not far from the airport.

10

Joanna

Nov 5, 2024

·

Stayed 2 nights

The Doubletree was close to the Queenstown Airport, but located in a private part of Frankton. Only about 6 minute drive to Remarkables Shopping Center and 15-20 minutes to Queenstown (may be 20 min due to road construction to Queenstown). Wonderful views of the lake and the Remarkables mountains! The service, room, hotel, and breakfast buffet were all incredible! This was my favorite stay during my 3 week trip in New Zealand. Convenient, underground garage parking available; kitchenette in-room for light cooking, very good heating/air conditioning in-room

10

jennifer

Apr 8, 2024

·

Stayed 1 night

Relatively quiet considering how close to airport, a little noisy at times. Loved the water taxi

8

peter

Feb 17, 2024

·

Stayed 1 night

The place was nice, but a car was required in order get anywhere interesting.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, and Wakatipu Grill receives positive mentions. Downsides include limited late-night options, occasional ordering or availability issues, and some reports of average breakfast or higher prices and fees.

Related guest reviews

10

Nisarg

Mar 19, 2024

·

Stayed 3 nights

Pretty good stay. Staff was amazing too and food’s great. Just one drawback where they don’t have 24/7 room service (Dinning options after 10PM) other then that pretty good.

10

Bridgett

Jul 2, 2025

·

Stayed 3 nights

Had such a wonderful stay at this hotel the bed was so comfortable to sleep on had a very restful sleep. The room was nice and cosy, very convenient to have a mini kitchen in the room to make your meals if you dont feel like dinning out. The service is definitely 5 star and the buffet breakfast was well worth paying for.

10

Rachael

Jan 11, 2026

·

Stayed 1 night

Great wine tasting and dinner at the Wakatipu Grill

10

Kathleen

Feb 22, 2024

·

Stayed 1 night

Fabulous included breakfast.

10

James

Mar 15, 2025

·

Stayed 1 night

Pleasant stay. Quiet, comfortable bed. Good breakfast

10

Tanya

Feb 23, 2026

·

Stayed 3 nights

The property was lovely, the staff was kind and helpful. We had a fabulous time in Queenstown. The water taxi was very convenient for getting to town. One of the features that stood out was the breakfast each morning. There was a huge selection of different options for a satisfying breakfast and the food was quite good for buffet style. We would definitely recommend staying at the DoubleTree in Queenstown if you're visiting for any length of time.

6

Duncan

Feb 4, 2023

·

Stayed 1 night

Pretty disappointed that they advertise a pub being open other than the expensive one at the Hilton......but alas it isnt......Only open Thursday to Sunday.......

8

KEIKO

Dec 25, 2025

·

Stayed 1 night

特に問題はありませんでした。ルームサービスをQRコードから注文するのが、エラーでやり直しになったりして面倒でしたが、食事は美味しかったです。

4

Leo

Dec 12, 2024

·

Stayed 5 nights

Obstructed view, not a 4 stars hotel, low quality breakfast.

10

JEFF REY

Jan 4, 2025

·

Stayed 2 nights

Great Hotel! Property is beautiful! Staff was very friendly and welcoming. The room layouts are efficient and spacious! Loved the views from our window of the beautiful lake and mountains! My only sentiment is the breakfast area is not very open. They need fresh air and windows!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $178	2 $161	3 $163	4	5	6	7
8 $343	9 $227	10	11	12 $197	13 $295	14 $273
15 $214	16 $205	17 $290	18	19	20	21
22 $272	23 $273	24	25 $291	26 $202	27 $205	28 $197
29 $224	30 $205

DoubleTree by Hilton Queenstown

Prices for DoubleTree by Hilton Queenstown

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Room, 1 King Bed

Deluxe Room, 1 King Bed, Lake View

Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds, Lake View

Guest reviews of DoubleTree by Hilton Queenstown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Queenstown

Considering this hotel for your Kawarau Falls trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $147	23 $163	24 $141
25 $126	26 $135	27 $174	28 $147	29	30 $190	31 $153