Is parking available at the property?

Self parking is available on-site for AUD 10 per day, subject to charges. Parking height restrictions apply. Reservations are not required.

Are pets allowed at the property?

No pets are allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 14:00 to 23:00, and check-out is by 10:00. Early check-in and late check-out are available for AUD 50 each, subject to availability. Guests should contact the property in advance to arrange these services.

Is there an airport shuttle service available?

An airport shuttle service is available for AUD 15 per person (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available; guests are encouraged to inquire directly for specific needs.

What is the location of the property in relation to nearby attractions?

The property is located on the waterfront in Nelly Bay, within a 5-minute drive of Magnetic Island National Park and Massage on Magnetic. It is approximately 0.9 miles from Nelly Bay Beach and 1.1 miles from Nelly Bay Habitat Reserve.

Does the property have a swimming pool?

Yes, the property features 4 outdoor swimming pools, including a heated pool and a rooftop pool. The pools are available for guests to enjoy during their stay.

What are the hotel's policies regarding children?

Children are welcome at the property. There is no specified minimum age for children to stay for free, but rollaway beds are available for AUD 50 per night and cribs for AUD 10 per night.

What are the policies for extra beds and cribs?

The property offers cribs (infant beds) for AUD 10 per night and rollaway beds for AUD 50 per night. Advance requests for these items are recommended.

Grand Mercure Apartments Magnetic Island

Average nightly price at Grand Mercure Apartments Magnetic Island by month, last 12 months (USD)
Month	Average price
January	US$230
February	US$202
March	US$199
April	US$207
May	US$217
June	US$255
July	US$285
August	US$302
September	US$286
October	US$228
November	US$200
December	US$215

What guests think

At Grand Mercure Apartments Magnetic Island, travellers highlight the walkable location near the ferry and shops and spacious apartments with sea views, while reviews also flag uneven cleanliness, dated or worn elements, and maintenance problems across units and certain facilities.

Multiple pools and secure parking are appreciated, but some pools have been closed or in poor repair, and the small gym draws criticism. Room quality varies by unit; guests report dated fittings, faulty air-conditioning or fixtures, slow or unreliable Wi‑Fi, and views that do not match listings, while others found their apartments comfortable and quiet. Service is widely described as friendly and helpful, though occasional after‑hours issues were not promptly resolved. Best for travellers who prioritise location over uniform room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate having several pools, secure parking, and communal BBQ and rooftop areas. However, some pools have been closed or need maintenance, and the gym is limited and dated.

Related guest reviews

6

Marc

27 Dec 2024

·

Stayed 2 nights

Maintenance should be better on the property lots of things not working do not fitt or are broken and not a clear guide how to use the freezer ice cube machine The given space is perfect to act with 4 people and the parking spaces underground are very limited to acces with bigger cars

10

Emily

16 Aug 2024

·

Stayed 4 nights

We loved our stay here and the fact that we could choose between 4 swimming pools on location and rock wallabys are always around to watch, we really enjoyed our time. The unit was a great base for our family.

4

David

5 Nov 2025

·

Stayed 3 nights

2 of the 4 pools were out of action. Did receive an email letting us know of one, so decided to keep the booking. Then to arrive to two being out. The 2 pools water was poor quality, obviously over used. Room it self very poor, stains on carpet, rusted fittings. Aircon leaking. With such an amazing view, if they invested some money in making the room match would have been okay.

8

phillip

6 Sept 2024

·

Stayed 4 nights

great location walkable from ferry, buses, car hire and retail. very clean, good, secure free parking, good views, 3 pools. local rock wallabies appear at dusk seeking feeding - care to feed the correct foods. great accommodation.

4

Monique

30 Jun 2024

·

Stayed 2 nights

I was disappointed with this property. For the amount you pay per night and the reputation of the mecure, i will not be staying here again, nor would i recommend it. We stayed in a 2 bedroom apartment, which was advertised as an ocean view. We were situated behind the pool and spa, so we had a view of that instead. Faults with the accommodation. My biggest issue was that that room didnt lock. The area where you enter the back patio, the gate didnt shut competely, so it wasnt lockable. And then the lock on the door to the actual apartment has shutters next to it which you can stick your hand through and open the lock on the inside of the door, from the outside. The floors were wet when we first walked in. The main shower was mouldy. There was what I am assuming to be food splatter all over both the bedroom walls. The spa was very low in water so you basically sat with half of your body exposed and the jets are on a timer for 5 minutes so you have to get out and turn the bubbles back on every 5 minutes.

10

Ryan

31 Jan 2025

·

Stayed 2 nights

The property was clean, modern and spacious. Behind gated entrance which made it safe. The receptionist Polly has a welcoming smile, and was super helpful in checking in with a map and places to see. On our check out day we had a storm and our journey back wasn’t until later, Polly was super helpful and accommodating making sure we had our room for longer to keep us out the storm. We really appreciated this. Thank you

10

Anna

10 Nov 2025

·

Stayed 1 night

Séjour d’une nuit au Grand Mercure Magnetic Island. L’équipe est très chaleureuse et accueillante. Le logement est spacieux, bien équipé et donne sur une des 4 piscines qu’offre l’établissement. Petit bémol concernant la propreté du logement, nous avons trouvé des serviettes dans le lave-linge. En dehors de ce petit point je recommande fortement !

8

Tiffany

17 Feb 2025

·

Stayed 4 nights

well equipped apartments and amenities throughout the complex. plenty of space in shared areas i.e. BBQ and pool areas. amazing views from all pool decks!

8

Colin

30 Sept 2024

·

Stayed 1 night

Spacious room with comfy beds and all amenities you could need. Gym very disappointing - no weights. Only a treadmill, rowing machine and bike - all equipment pretty tired.

10

Ross

15 Oct 2024

·

Stayed 4 nights

Our room was great and the staff were friendly and provided excellent communication. The property was within a 2 minute walk from the ferry terminal. Our room had a good size balcony for pm drinks and we could watch the ferries come and go. The property has 4 pools, but for us the best was in block 1 the same as our room. This pool had more sunshine than the others which could be shaded much of the day or windy. The roof top in block 1 was mostly sunny.

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Cleanliness

Cleanliness is inconsistent: several guests mention dirty or stained carpets, mould in bathrooms or on curtains, and substandard cleaning, while others found their units clean and well presented.

Related guest reviews

4

David

5 Nov 2025

·

Stayed 3 nights

2 of the 4 pools were out of action. Did receive an email letting us know of one, so decided to keep the booking. Then to arrive to two being out. The 2 pools water was poor quality, obviously over used. Room it self very poor, stains on carpet, rusted fittings. Aircon leaking. With such an amazing view, if they invested some money in making the room match would have been okay.

6

Heather

13 Sept 2024

·

Stayed 9 nights

The property was in an ideal position to explore Nelly Bay, the marina and other areas of Magnetic Island. Unfortunately we found the apartment not as clean or as modern as we would have liked. The apartment definitely needs some maintenance and a good clean.

8

Simon

8 Nov 2025

·

Stayed 4 nights

Great location however apartment had filthy carpet in bedroom and mould on curtains.

10

spiro

7 Nov 2025

·

Stayed 2 nights

Beautiful clean rooms Close to ferry terminal Gorgeous views of the harbour/nelly bay

6

Frank

21 Sept 2025

·

Stayed 2 nights

Magnetic Island is a beautiful place and the apartment complex is conveniently located but unfortunately our apartment was tired, the bathroom were mouldy and there was noisy work being undertaken on the roof above us.

10

BRONWYN

19 Aug 2024

·

Stayed 2 nights

We stayed in a great apartment. Two bed non water view, however we did have water since we over looked the ferry area which was fine as not noisy. The apartment was large and spacious, extremely clean and comfortable. Staff were great also. Thanks

6

Sharon

6 Aug 2024

·

Stayed 3 nights

individually owned properties. pictures did not reflect the apartment offered. substandard cleaning. very ordinary furnishings. awful sweat stained / soiled linen. leaking toilet. broken door…. However great staff and new management who will hopefully address issues…feel catfished and ripped off…

10

Anna

10 Nov 2025

·

Stayed 1 night

Séjour d’une nuit au Grand Mercure Magnetic Island. L’équipe est très chaleureuse et accueillante. Le logement est spacieux, bien équipé et donne sur une des 4 piscines qu’offre l’établissement. Petit bémol concernant la propreté du logement, nous avons trouvé des serviettes dans le lave-linge. En dehors de ce petit point je recommande fortement !

6

Ray

3 Feb 2023

·

Stayed 4 nights

The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. Roller blind fell down and was jammed the entire stay, blocking view. Carpet dirty and stained. Didn’t like shower over bath. Not enough utensils in kitchen. Didn’t like high chairs (stools) over dining table. Pool had missing tiles and surrounding tiles needed cleaning. Garbage smell near entry. Ceiling in bathroom needed pairing. Wouldn’t recommend and certainly wouldn’t book there again.

4

Erin

19 Sept 2024

·

Stayed 3 nights

The property was tired and dirty. Walls and furniture were stained and the floors had spills on them.

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Rooms

Room size and layout are often generous with strong ocean outlooks when booked as such, but quality varies by individually owned unit. Recurring issues include dated decor, faulty air‑conditioning or fixtures, poor TV setups, slow or unreliable Wi‑Fi, and views that don’t match listings.

Related guest reviews

4

David

5 Nov 2025

·

Stayed 3 nights

2 of the 4 pools were out of action. Did receive an email letting us know of one, so decided to keep the booking. Then to arrive to two being out. The 2 pools water was poor quality, obviously over used. Room it self very poor, stains on carpet, rusted fittings. Aircon leaking. With such an amazing view, if they invested some money in making the room match would have been okay.

8

Justin

30 Aug 2024

·

Stayed 3 nights

Beautiful views.I liked the spa,except bubbles don't last so be prepared to get out alot to repress the button.Tv has foxtel plus all entertainment apps but you cannot use unless u have membership. Bedrooms windows have terrible cheap blinds.Electric stoves are annoying but that is a personal viewpoint. Dishwasher and oven missing numbers and directions because of ocean salt, so u have to guess temperatures etc. Beds are average with cheap sheets.Great to have washer and dryer.The saving grace to this hotel was your employee's, the two receptionists and 2 girls in particular I met named naomi and Dounia who guided me regarding a wifi box available at reception and spent time answering questions about restaurants and things to do on the island, near the end of our conversation i realised they had already finshed work so they were helping me in their own time. Thank you Mercure for hiring such a wonderful and kind human beings in Naomi and Dounia .

10

Richard

11 Apr 2025

·

Stayed 3 nights

Nice view Plenty of pools Lovely staff Slow internet

6

Brett

14 Jul 2025

·

Stayed 1 night

The view was fantastic. There were holes in the walls all through the apartment we had. The layout of the apartment was bad. The spa had only 1 working jet. Bed not comfortable at all. We paid the same amount the night before at Peppers for the same price, that was with breakfast included.

6

Mandy

18 Feb 2025

·

Stayed 3 nights

Good location, stunning view but the property cleanliness was below average and the aircon wasn’t working.

10

Anna

10 Nov 2025

·

Stayed 1 night

Séjour d’une nuit au Grand Mercure Magnetic Island. L’équipe est très chaleureuse et accueillante. Le logement est spacieux, bien équipé et donne sur une des 4 piscines qu’offre l’établissement. Petit bémol concernant la propreté du logement, nous avons trouvé des serviettes dans le lave-linge. En dehors de ce petit point je recommande fortement !

10

Adrian

6 Sept 2025

·

Stayed 1 night

Great place recommend the ocean view apartment especially 2 bedroom very beautiful rooms with great views and very spacious shopping centre walking distance near ferry terminal.

6

Graham

25 Jul 2024

·

Stayed 2 nights

Apartment was ok. Layout and space is good. Well equipped. TVs and remotes were really poor . WiFi was absolutely awful. Cleanliness was average , floor needed a good clean. Position in resort was great, close to port for the ferry and the bus connections.

6

Daniel

22 Oct 2024

·

Stayed 4 nights

Good size room. Friendly & helpful staff. Limited cooking & dining utensils. Wi-Fi difficult to navigate. Was not Ocean view as advertised. Was double charged on the CC commission,

4

Amy

24 Apr 2025

·

Stayed 3 nights

If you get the room we did, the photos look nothing like it. The furniture was old and stained, the room wasn’t as clean as you would expect an Accor property to be and there is no way to have a shower without being seen from the kitchen/living area. We booked a 1 bedroom not a studio.

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Service

Staff are widely described as friendly and helpful, with several guests noting upgrades, thoughtful gestures, and clear local guidance. A few lapses occurred, such as an unfixed cot issue and limited after‑hours support.

Related guest reviews

10

Judith

6 Dec 2024

·

Stayed 4 nights

We had an amazing time at a beautiful location. Our initial room had some problems - microwave didnt work, air con was noisy, no coffee machine as promised - so without fuss we were upgraded to a larger apartment for the remaining days

10

Aline

26 Dec 2024

·

Stayed 2 nights

The apartment was so beautiful and had incredible views! This might have been my favorite accommodation I’ve ever stayed at. The staff member Poliane was also incredibly helpful and kind. She gave us some great tips on what to do on the island to make our experience even more enjoyable. I would definitely recommend this place!

10

Ursula

23 Aug 2024

·

Stayed 3 nights

The staff were wonderful as my room wasn't cleaned too well but they sorted out the issue with nofuss whatsoever.

10

Ryan

31 Jan 2025

·

Stayed 2 nights

The property was clean, modern and spacious. Behind gated entrance which made it safe. The receptionist Polly has a welcoming smile, and was super helpful in checking in with a map and places to see. On our check out day we had a storm and our journey back wasn’t until later, Polly was super helpful and accommodating making sure we had our room for longer to keep us out the storm. We really appreciated this. Thank you

10

Dave

1 Sept 2024

·

Stayed 2 nights

Excellent staff. Excellent rooms. Excellent location

10

Anna

10 Nov 2025

·

Stayed 1 night

Séjour d’une nuit au Grand Mercure Magnetic Island. L’équipe est très chaleureuse et accueillante. Le logement est spacieux, bien équipé et donne sur une des 4 piscines qu’offre l’établissement. Petit bémol concernant la propreté du logement, nous avons trouvé des serviettes dans le lave-linge. En dehors de ce petit point je recommande fortement !

10

Claire

30 Nov 2024

·

Stayed 4 nights

We paid a little extra for an ocean view and it was well worth it for the beautiful view/apartment, great location for the ferry, bus and supermarket/bottleshop. Lovely complex and staff too.

10

Julie

27 Oct 2025

·

Stayed 2 nights

Had a great time beautiful views and the room was lovely. A big shout out to receptionist

6

Jessicaanne

26 Sept 2025

·

Stayed 1 night

The room itself was lovely and had a great view. However, we paid $20 for a cot for our baby for one night, and when we went to put her down, we discovered there was no mattress. Reception was closed by then, so unfortunately, my baby and I had a very uncomfortable night as there was nowhere safe for us to co-sleep. When we mentioned this at check-out the next morning, we were told it may have been overlooked by backpacker staff who didn’t realize there was another part to the cot. There was no offer of a refund for the cot, which was disappointing given the circumstances.

10

David Johan

10 Jan 2026

·

Stayed 2 nights

Dette var et glimrende sted! Gangavstand fra ferge, butikk og buss - nydelig plassert med utsikt over solnedgangen og havnebassenget! Høy standard på leiligheten med gode senger, WiFi og godt utstyrt kjøkken. Hyggelig og hjelpsom betjening i resepsjonen med Trudy og Amy. Anbefales👍

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Location

Consistently praised for proximity to the ferry, buses, shops, and marina, with easy access to dining and car hire. Many note scenic harbour or ocean views and a quiet, walkable base.

Related guest reviews

10

Karen

19 Sept 2025

·

Stayed 2 nights

Great accommodation. Very close to Ferry terminal, IGA and bottle shop. Room was wonderful. Comfortable beds. Full kitchen. No complains at all. Would stay here again.

8

phillip

6 Sept 2024

·

Stayed 4 nights

great location walkable from ferry, buses, car hire and retail. very clean, good, secure free parking, good views, 3 pools. local rock wallabies appear at dusk seeking feeding - care to feed the correct foods. great accommodation.

8

Greg

17 Aug 2025

·

Stayed 2 nights

great location & view

10

Katja

20 Aug 2025

·

Stayed 2 nights

Wir hatten ein tolles Apartment mit Meerblick, die Einrichtung war gemütlich und zum Wohlfühlen. Wir konnten vom Bett aus aufs Meer schauen. Die Anlage ist in Fußweite vom Fähranleger, was wir sehr praktisch fanden. Tolle Anlage!

8

Mark

7 Sept 2025

·

Stayed 2 nights

Location close to convenience shops and great views out to the open ocean

8

Anders

2 Nov 2025

·

Stayed 3 nights

Bra lägenhet med skön säng och fin utsikt. Kändes lite slitet men man håller på att renovera så det blir nog bättre. Nära till färjan , mataffär och några bra restauranger.

10

Adrian

6 Sept 2025

·

Stayed 1 night

Great place recommend the ocean view apartment especially 2 bedroom very beautiful rooms with great views and very spacious shopping centre walking distance near ferry terminal.

10

Claire

30 Nov 2024

·

Stayed 4 nights

We paid a little extra for an ocean view and it was well worth it for the beautiful view/apartment, great location for the ferry, bus and supermarket/bottleshop. Lovely complex and staff too.

10

David Johan

10 Jan 2026

·

Stayed 2 nights

Dette var et glimrende sted! Gangavstand fra ferge, butikk og buss - nydelig plassert med utsikt over solnedgangen og havnebassenget! Høy standard på leiligheten med gode senger, WiFi og godt utstyrt kjøkken. Hyggelig og hjelpsom betjening i resepsjonen med Trudy og Amy. Anbefales👍

8

U

1 Nov 2025

·

Stayed 2 nights

Positives: close to pool area, with no direct access (safe for little ones). Large unit for families with plenty of room and a great modern kitchen. Lovely outside decking area. Entrance with louvres and a drying rack for wet clothes-dries fast. Also has a washer and dryer. Close to all amenities, ferry service (walking distance), IGA and amazing seafood cafe with coffee, ice cream and pancakes down the road. Also close to car hire services. Great place to stay overall. Negatives: this unit has a partial sea view not a full view (was advertised showing an open unobstructed sea view). The view is obstructed by a hedge with the pool area beyond and the view of the area where the ferries dock. Main shower has extensive unsightly tiles that need attention.

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Dining

Not enough information in reviews.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $319	19 $223	20 $223	21 $225	22 $223	23 $490	24 $520
25 $333	26 $327	27 $326	28 $225	29 $254	30	31 $524

Su	Mo	Tu	We	Th	Fr	Sa
1 $223	2 $263	3 $256	4 $225	5 $223	6 $699	7 $454
8 $223	9 $225	10 $223	11 $225	12 $225	13 $727	14
15 $225	16 $223	17 $231	18 $257	19 $238	20 $510	21 $473
22 $251	23 $240	24	25 $268	26 $263	27	28 $473
29 $252	30 $252

Grand Mercure Apartments Magnetic Island

Prices for Grand Mercure Apartments Magnetic Island

Monthly average prices

About this property

Location

Room options

3 Bedroom 2 Bathroom Ocean View Apartment

2 Bedroom 2 Bathroom Resort View Apartment

2 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean Front Apartment

2 Bedroom 2 Bathroom Ocean Front Apartment

1 Bedroom Resort View Apartment

1 Bedroom Ocean View Apartment

1 Bedroom Ocean Front

Guest reviews of Grand Mercure Apartments Magnetic Island

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Grand Mercure Apartments Magnetic Island

Prices for upcoming dates