Paradisus Playa del Carmen La Esmeralda
From
419 US$
/ noche
Precios para Paradisus Playa del Carmen La Esmeralda
Selecciona fechas para ver precios y disponibilidad
From
419 US$
/ noche
Precios medios mensuales
En Paradisus Playa del Carmen La Esmeralda, los precios por noche son de 243 US$ de media en el mes más barato (septiembre) y de 419 US$ en el mes más caro (octubre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| septiembre | 243 US$ |
| octubre | 419 US$ |
S
O
Más caro: octubre (aprox. 419 US$)
Más barato: septiembre (aprox. 243 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, un parque acuático de acceso gratuito y ...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, un parque acuático de acceso gratuito y un centro de bienestar.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Paradisus Playa del Carmen – Riviera Maya - All Inclusive te ofrece la posibilidad de tomar algo en Sal Steak Cave, aunque también puedes ir a un bar-cafetería. Relájate con un refresco en el bar en la playa, en el bar en la piscina o en uno de los 16 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 510 habitaciones con aire acondicionado, minibar y televisión de pantalla plana. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Para los momentos de ocio, tendrás un televisor con canales por cable y reproductor de DVD. Además, podrás mantenerte al día gracias a la conexión wifi gratis. El cuarto de baño está provisto de bañera o ducha, cabezal de ducha tipo lluvia y artículos de higiene personal de diseño.
Ubicación
Paradisus Playa del Carmen – Riviera Maya - All Inclusive se encuentra en en Luis Donaldo Colosio (Playa del Carmen), a apenas diez minutos en coche de Quinta Avenida y Centro comercial Quinta Alegría.
Qué hay cerca
Playa Punta Esmeralda(0.4 millas)
Playa 88(1 millas)
Playa Mamitas(1.1 millas)
Playa Avenida Colosio(1.2 millas)
Playa principal de Playa del Carmen(1.2 millas)
Iglesia de Guadalupe(1.3 millas)
Playa Coco(1.6 millas)
Plaza 28 de Julio(1.8 millas)
Super Chedraui Selecto Avenida 10(1.9 millas)
Quinta Avenida(1.9 millas)
Estadio Mario Villanueva Madrid(2 millas)
Club de golf Gran Coyote Golf(2 millas)
Centro comercial Quinta Alegría(2.2 millas)
Centro comercial Calle Corazón(2.3 millas)
Sitio de buceo Chun-Zumbul(2.3 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(23.6 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(33.2 millas)
Aeropuerto Internacional de Tulum (TQO)(66.9 millas)
Ubicación
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Punta Esmeralda (0.4 millas)
Playa 88 (1 millas)
Playa Mamitas (1.1 millas)
Playa Avenida Colosio (1.2 millas)
Playa principal de Playa del Carmen (1.2 millas)
Iglesia de Guadalupe (1.3 millas)
Opciones de habitación
1
Family Concierge Two Bedrooms Master Suite
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 6
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
1
Family Concierge Two Bedrooms Master Suite Swimup
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 6
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
4
Habitación (Roulette Playa del Carmen or La Perla)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
624 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
2 Habitaciones Master Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Cama Doble
1980 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
Family Concierge Junior Suite Swimup
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
624 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Family Concierge Master Suite Nature View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1140 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privadaBañera de hidromasaje privada en la azotea
6
Family Concierge Suite Nature View
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
839 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privadaBañera de hidromasaje privada en la azotea
9
Family Concierge Suite Swimup
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
839 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privadaBañera de hidromasaje privada en la azotea
6
Suite (Nature View)
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
839 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privadaBañera de hidromasaje privada en la azotea
4
Suite junior (Nature View)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
678 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Family Concierge Junior Suite Nature View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
624 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
3
Master Suite Nature View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1140 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privadaBañera de hidromasaje privada en la azotea
8
Family Concierge Master Suite Swimup
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1140 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privadaBañera de hidromasaje privada en la azotea
Reseñas de los huéspedes sobre Paradisus Playa del Carmen La Esmeralda
8.5
Muy bueno
Basado en 1002 comentarios verificados
¿Quién se queda aquí?
Trabajo
3%
Pareja
13%
Familia
77%
Grupo
5%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Paradisus Playa del Carmen - Riviera Maya, los viajeros elogian el personal amable, las piscinas y el parque acuático enfocados en los niños y, en general, las habitaciones espaciosas. Sin embargo, las opiniones divergen sobre la calidad de la comida, la logística de las reservas y la playa debido a las algas estacionales. La mayoría describe la propiedad como limpia y fuertemente orientada a las familias, aunque algunos informan sobre áreas anticuadas, pequeños problemas de mantenimiento u habitaciones con olor a humedad. Las frustraciones comunes incluyen la presión para adquirir membresías, la dificultad para encontrar tumbonas y la presencia de fauna silvestre, como coatíes o mapaches, cerca de las zonas de comedor. Puede esperar un resort animado y agradable para los niños, con un servicio y unas piscinas excepcionales, pero planifique con anticipación y compruebe las condiciones de la playa.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Paradisus Playa del Carmen - Riviera Maya, los viajeros elogian el personal amable, las piscinas y el parque acuático enfocados en los niños y, en general, las habitaciones espaciosas. Sin embargo, las opiniones divergen sobre la calidad de la comida, la logística de las reservas y la playa debido a las algas estacionales. La mayoría describe la propiedad como limpia y fuertemente orientada a las familias, aunque algunos informan sobre áreas anticuadas, pequeños problemas de mantenimiento u habitaciones con olor a humedad. Las frustraciones comunes incluyen la presión para adquirir membresías, la dificultad para encontrar tumbonas y la presencia de fauna silvestre, como coatíes o mapaches, cerca de las zonas de comedor. Puede esperar un resort animado y agradable para los niños, con un servicio y unas piscinas excepcionales, pero planifique con anticipación y compruebe las condiciones de la playa.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las piscinas y el parque acuático infantil son lo más destacado, y a muchos les gusta el spa. El uso de la playa a menudo se ve limitado por el sargazo y puede ser difícil encontrar tumbonas a la sombra.
Reseñas de huéspedes relacionadas
8
Phuong
29 jun 2025
·
Se alojó 5 noches
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
10
Edwin Charles
11 abr 2025
·
Se alojó 9 noches
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
8
Rhodabelle Allado
22 ago 2025
·
Se alojó 8 noches
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
8
Danielle
28 oct 2025
·
Se alojó 4 noches
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Brian D
4 ago 2025
·
Se alojó 5 noches
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
10
Ruth L
4 nov 2025
·
Se alojó 5 noches
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
8
Nivedhanan Azariah
3 jul 2025
·
Se alojó 5 noches
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
10
Estephania
12 jul 2025
·
Se alojó 3 noches
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
10
Nathaniel
24 jul 2025
·
Se alojó 5 noches
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
10
Priya
28 jul 2025
·
Se alojó 7 noches
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Los huéspedes suelen encontrar el resort y las habitaciones muy limpios y con un servicio de limpieza atento. Algunos informan de habitaciones con olor a humedad, plagas o zonas que necesitan un mantenimiento más profundo.
Reseñas de huéspedes relacionadas
8
Phuong
29 jun 2025
·
Se alojó 5 noches
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
2
HAITHAM
30 may 2024
·
Se alojó 7 noches
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
6
Napoleon
25 jun 2024
·
Se alojó 10 noches
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
8
Danielle
28 oct 2025
·
Se alojó 4 noches
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Ramon
30 jul 2025
·
Se alojó 6 noches
The property was pretty clean
The property was pretty clean
10
Ruth L
4 nov 2025
·
Se alojó 5 noches
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
10
Maria
7 nov 2025
·
Se alojó 4 noches
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
10
Paul
9 jun 2025
·
Se alojó 5 noches
We had a new roach every day in the room
We had a new roach every day in the room
8
Hectaryna Biennely
19 ago 2025
·
Se alojó 6 noches
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
4
Ron
12 ago 2024
·
Se alojó 5 noches
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y cómodas, y las opciones familiares y con acceso directo a la piscina son populares. Algunos huéspedes señalan una decoración anticuada, ruidos ocasionales en los pasillos o problemas de comodidad, como la ropa de cama y el aire acondicionado.
Reseñas de huéspedes relacionadas
6
Anthony
21 jul 2024
·
Se alojó 5 noches
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
10
Karen
22 nov 2024
·
Se alojó 5 noches
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
8
Angela
14 nov 2024
·
Se alojó 5 noches
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
10
Ezequiel
3 ago 2025
·
Se alojó 4 noches
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
10
Rafal
16 abr 2025
·
Se alojó 7 noches
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
6
Dyango
5 sept 2025
·
Se alojó 5 noches
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
10
Jennifer Erin
23 jun 2025
·
Se alojó 5 noches
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
10
Laura
7 feb 2026
·
Se alojó 3 noches
Las habitaciones grandes y bonitas
Las habitaciones grandes y bonitas
4
Ron
12 ago 2024
·
Se alojó 5 noches
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
10
Jay
31 oct 2025
·
Se alojó 9 noches
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por su amabilidad y disposición a ayudar, con muchas experiencias positivas con el servicio de conserjería. Entre los inconvenientes se incluyen las insistentes ventas de membresías y algunos problemas ocasionales con las reservas o el cumplimiento de lo acordado.
Reseñas de huéspedes relacionadas
10
Anuj
27 feb 2025
·
Se alojó 4 noches
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
10
Nicolas Vito
24 jun 2025
·
Se alojó 10 noches
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
8
Danielle
28 oct 2025
·
Se alojó 4 noches
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
10
Geraldine
24 ago 2025
·
Se alojó 6 noches
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
10
Maria
7 nov 2025
·
Se alojó 4 noches
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
8
Alexa M
29 jun 2023
·
Se alojó 5 noches
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
6
Pia Nicole
2 oct 2025
·
Se alojó 5 noches
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
10
Luis
23 ago 2025
·
Se alojó 5 noches
Service was amazing. Concierge was above and beyond.
Service was amazing. Concierge was above and beyond.
10
martha
4 sept 2024
·
Se alojó 3 noches
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
10
Elizabeth
7 nov 2025
·
Se alojó 3 noches
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Distribución compacta y fácil de recorrer a pie, con acceso directo a la playa y conveniente proximidad a las atracciones de Playa del Carmen. Fuera de las puertas puede parecer menos cuidado y las condiciones de la playa varían según la cantidad de algas.
Reseñas de huéspedes relacionadas
10
Oscar
9 jul 2025
·
Se alojó 3 noches
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
10
JOSE JOAQUIN GONZALEZ
20 sept 2023
·
Se alojó 1 noche
Lugar súper bien ubicado!
Lugar súper bien ubicado!
10
KATE
28 ene 2025
·
Se alojó 2 noches
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
10
Helphy Rafael
25 sept 2023
·
Se alojó 4 noches
Property is very well located
Property is very well located
10
Dmitry
25 nov 2024
·
Se alojó 4 noches
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
10
Sam A
7 sept 2023
·
Se alojó 5 noches
Property is great, beach smells like there is a sewage spill.
Property is great, beach smells like there is a sewage spill.
8
Sara
16 mar 2023
·
Se alojó 6 noches
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
10
Leonid
9 mar 2025
·
Se alojó 8 noches
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
10
William
16 jun 2025
·
Se alojó 9 noches
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
10
Marlon
5 jun 2023
·
Se alojó 6 noches
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
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Comida
Las comidas en los restaurantes a menudo son disfrutadas, pero el buffet se describe con frecuencia como repetitivo o promedio, y conseguir reservas razonables para la cena puede ser difícil. Algunas personas consideran limitadas las opciones vegetarianas y para niños.
Reseñas de huéspedes relacionadas
6
Hanife
29 jul 2024
·
Se alojó 7 noches
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
8
Hudson
23 jun 2024
·
Se alojó 9 noches
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
8
Mayra Y
13 ago 2024
·
Se alojó 4 noches
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
10
Geraldine
24 ago 2025
·
Se alojó 6 noches
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
8
Angela
14 nov 2024
·
Se alojó 5 noches
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
6
Dyango
5 sept 2025
·
Se alojó 5 noches
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
8
Kevalkumar T
28 may 2025
·
Se alojó 4 noches
Need more vegetarian friendly food
Need more vegetarian friendly food
6
Jennifer Maria
3 sept 2025
·
Se alojó 4 noches
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
10
Kevin Nicolas
8 abr 2025
·
Se alojó 9 noches
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
10
John
27 oct 2024
·
Se alojó 7 noches
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Saul Mauricio
2 oct 2026
·
Se alojó 1 noche
Quiero agradecer por el
Quiero agradecer por el
10
Francisco Javier
27 sept 2026
·
Se alojó 4 noches
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
10
Renee
23 sept 2026
·
Se alojó 5 noches
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
10
ERIKA PAULINA
10 ago 2026
·
Se alojó 4 noches
Excelente opción de hospedaje en Riviera Maya. Quedamos super sorprendidos de las instalaciones y el buen trato que recibimos en el hotel. Tiene una zona de parque de agua y suficientes piscinas para que ninguna se sienta demasiado concurrida. La comida fue super rica en todo momento. Destacaría el Restaurante Blue Agave por los tacos tan ricos que tiene, el bufette del desayuno y el menu del room service con bastantes opciones por si quieres comer en la habitación. Hay bastantes actividades para niños como para adultos. Pasamos unas vacaciones increíbles y sin duda volveremos.
Excelente opción de hospedaje en Riviera Maya. Quedamos super sorprendidos de las instalaciones y el buen trato que recibimos en el hotel. Tiene una zona de parque de agua y suficientes piscinas para que ninguna se sienta demasiado concurrida. La comida fue super rica en todo momento. Destacaría el Restaurante Blue Agave por los tacos tan ricos que tiene, el bufette del desayuno y el menu del room service con bastantes opciones por si quieres comer en la habitación. Hay bastantes actividades para niños como para adultos. Pasamos unas vacaciones increíbles y sin duda volveremos.
10
Leonel Gonzalez
27 jun 2026
·
Se alojó 7 noches
Todo estuvo genial
Todo estuvo genial
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-02: 333.76292214950564USD
- 2026-11-03: 349.708834834137USD
- 2026-11-04: 402.2019085787964USD
- 2026-11-05: 402.2019085787964USD
- 2026-11-06: 402.2019085787964USD
- 2026-11-07: 402.2019085787964USD
- 2026-11-08: NO DATA
- 2026-11-09: 333.4193399560547USD
- 2026-11-10: 349.708834834137USD
- 2026-11-11: NO DATA
- 2026-11-12: 350.7099287254334USD
- 2026-11-13: 402.6163637701416USD
- 2026-11-14: 402.3498990419007USD
- 2026-11-15: 349.51174170181275USD
- 2026-11-16: 402.6163637701416USD
- 2026-11-17: NO DATA
- 2026-11-18: 350.7099287254334USD
- 2026-11-19: 350.7099287254334USD
- 2026-11-20: 349.708834834137USD
- 2026-11-21: NO DATA
- 2026-11-22: 462.49575515716555USD
- 2026-11-23: 404.6042199884034USD
- 2026-11-24: NO DATA
- 2026-11-25: 462.49575515716555USD
- 2026-11-26: 462.49575515716555USD
- 2026-11-27: NO DATA
- 2026-11-28: 408.6085955535889USD
- 2026-11-29: 350.7099287254334USD
- 2026-11-30: 350.7099287254334USD
- 2026-12-01: 409.60252366271976USD
- 2026-12-02: 409.60252366271976USD
- 2026-12-03: 409.60252366271976USD
- 2026-12-04: 409.60252366271976USD
- 2026-12-05: NO DATA
- 2026-12-06: 450.5255890318299USD
- 2026-12-07: 409.60252366271976USD
- 2026-12-08: 409.60252366271976USD
- 2026-12-09: 409.60252366271976USD
- 2026-12-10: 409.60252366271976USD
- 2026-12-11: 390.6390659854126USD
- 2026-12-12: 391.6329940945435USD
- 2026-12-13: 390.6390659854126USD
- 2026-12-14: 409.60252366271976USD
- 2026-12-15: 409.60252366271976USD
- 2026-12-16: 409.60252366271976USD
- 2026-12-17: 450.5255890318299USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: 619.2018567410279USD
- 2026-12-22: NO DATA
- 2026-12-23: 707.1808050842286USD
- 2026-12-24: 762.806519932251USD
- 2026-12-25: 681.0906016928101USD
- 2026-12-26: 682.084529801941USD
- 2026-12-27: 925.3738900997926USD
- 2026-12-28: 909.6677240127565USD
- 2026-12-29: 912.6566741223145USD
- 2026-12-30: 877.7258064138795USD
- 2026-12-31: 971.6839516415406USD
- 2027-01-01: 850.7679291705323USD
- 2027-01-02: 731.9959087234498USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Pueden aplicarse políticas de cancelación especiales o cargos adicionales a las reservas en grupo (más de 8 habitaciones en el mismo alojamiento y para las mismas fechas).
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- El alojamiento cuenta con extintor.
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
Datos del negocio
Número de registro de la propiedad 008-007-005339/2025
- El registro de entrada temprana tiene un coste adicional (sujeto a disponibilidad).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad).
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
General
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Desayuno en la habitación
Beach Sun Loungers
Snack Bar/Deli
Servicios
Servicio de limpieza
Cajero automático
Consigna de equipajes
24-Hour Front Desk
Concierge Services
Internet
WiFi gratuito
Actividades
Piscina
Jardín
Playa (cercana)
Piscina infantil
Piscina al aire libre
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite