Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
From
US$ 419
/noite
Preços para Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
Selecione datas para ver preços e disponibilidade
From
US$ 419
/noite
Preços médios mensais
Em Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive, o preço por noite é, em média, US$ 243 no mês mais barato (setembro) e US$ 419 no mês mais caro (outubro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| setembro | US$ 243 |
| outubro | US$ 419 |
S
O
Mais caro: outubro (aprox. US$ 419)
Mais barato: setembro (aprox. US$ 243)
Sobre este alojamento
Desfrute de uma ida ao spa, que oferece tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 5 piscinas exteriores, um parque aquático grátis e um health club.
Comodidades
Desfrute de uma ida ao spa, que oferece tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 5 piscinas exteriores, um parque aquático grátis e um health club.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas. Há estacionamento grátis no local.
Restaurante
Para recarregar baterias, venha até ao restaurante Sal Steak Cave dParadisus Playa del Carmen – Riviera Maya - All Inclusive, ou dê um salto até snack-bar/pastelaria. Quando a sede apertar, dirija-se ao bar de praia, ao bar à beira da piscina ou a um dos 16 bares/lounges.
Quartos
Sinta-se em casa num dos 510 quartos com ar condicionado, um minibar e um televisor de ecrã plano. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. O leque de entretenimento ao seu dispor inclui uma seleção de canais por cabo e um leitor de DVD. Ligue-se à internet sem fios para estar sempre conectado. As casas de banho têm uma banheira ou um polibã com um chuveiro fixo e artigos de higiene exclusivos.
Localização
Em Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive ficará a 10 minutos de carro de Calle Quinta Avenida e de Quinta Alegría Shopping Mall.
O que há nas proximidades
Playa Punta Esmeralda(0.4 milhas)
Playa 88(1 milhas)
Playa Mamitas(1.1 milhas)
Playa Avenida Colosio(1.2 milhas)
Playa del Carmen (praia principal)(1.2 milhas)
Igreja de Guadalupe(1.3 milhas)
Praia Coco(1.6 milhas)
Plaza 28 de Julio(1.8 milhas)
Super Chedraui Selecto Avenida 10(1.9 milhas)
Calle Quinta Avenida(1.9 milhas)
Mario Villanueva Madrid(2 milhas)
Gran Coyote Golf(2 milhas)
Quinta Alegría Shopping Mall(2.2 milhas)
Calle Corazón(2.3 milhas)
Chun-Zumbul (local de mergulho)(2.3 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(23.6 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(33.2 milhas)
Aeroporto Internacional de Tulum (TQO)(66.9 milhas)
Localização
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Punta Esmeralda (0.4 milhas)
Playa 88 (1 milhas)
Playa Mamitas (1.1 milhas)
Playa Avenida Colosio (1.2 milhas)
Playa del Carmen (praia principal) (1.2 milhas)
Igreja de Guadalupe (1.3 milhas)
Opções de quartos
1
Family Concierge Two Bedrooms Master Suite
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 6
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
1
Family Concierge Two Bedrooms Master Suite SwimUp
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 6
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
4
Quarto (Roulette Playa del Carmen or La Perla)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
624 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
6
Two Bedroom Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama De Casal
1980 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Family Concierge Junior Suite SwimUp
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
Dormidas 3
624 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Family Concierge Suite Nature View
Detalhes do quarto
2 Camas De Casal
Dormidas 3
839 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privadaBanheira de hidromassagem privada no terraço
6
Family Concierge Master Suite Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
1140 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privadaBanheira de hidromassagem privada no terraço
9
Family Concierge Suite SwimUp
Detalhes do quarto
2 Camas De Casal
Dormidas 3
839 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privadaBanheira de hidromassagem privada no terraço
6
Suite (Nature View)
Detalhes do quarto
2 Camas De Casal
Dormidas 3
839 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privadaBanheira de hidromassagem privada no terraço
4
Suite Júnior (Nature View)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
678 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
7
Family Concierge Junior Suite Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
624 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
3
Master Suite Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
1140 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privadaBanheira de hidromassagem privada no terraço
8
Family Concierge Master Suite SwimUp
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
1140 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privadaBanheira de hidromassagem privada no terraço
Avaliações dos hóspedes sobre Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
8.5
Muito Bom
Com base em 1.002 avaliações verificadas
Quem se hospeda aqui?
Negócios
3%
Casal
13%
Família
77%
Grupos
5%
Individual
0%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Paradisus Playa del Carmen - Riviera Maya, os viajantes elogiam a simpatia da equipe, as piscinas e o parque aquático voltados para crianças, e os quartos geralmente espaçosos, enquanto as opiniões divergem sobre a qualidade da comida, a logística de reservas e a praia devido à presença sazonal de algas marinhas. A maioria descreve a propriedade como limpa e fortemente orientada para famílias, embora alguns relatem áreas antigas, pequenos problemas de manutenção ou quartos com cheiro de mofo. As frustrações comuns incluem a pressão para vendas de associação, espreguiçadeiras difíceis de encontrar e a presença de animais selvagens, como coatis ou guaxinins, perto das áreas de refeições ao ar livre. Espere um resort animado e ideal para famílias, com serviço e piscinas excelentes, mas planeje com antecedência e verifique as condições da praia.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Paradisus Playa del Carmen - Riviera Maya, os viajantes elogiam a simpatia da equipe, as piscinas e o parque aquático voltados para crianças, e os quartos geralmente espaçosos, enquanto as opiniões divergem sobre a qualidade da comida, a logística de reservas e a praia devido à presença sazonal de algas marinhas. A maioria descreve a propriedade como limpa e fortemente orientada para famílias, embora alguns relatem áreas antigas, pequenos problemas de manutenção ou quartos com cheiro de mofo. As frustrações comuns incluem a pressão para vendas de associação, espreguiçadeiras difíceis de encontrar e a presença de animais selvagens, como coatis ou guaxinins, perto das áreas de refeições ao ar livre. Espere um resort animado e ideal para famílias, com serviço e piscinas excelentes, mas planeje com antecedência e verifique as condições da praia.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As piscinas e o parque aquático infantil são um grande destaque, e muitos apreciam o spa. O uso da praia é frequentemente limitado pela sargaço, e espreguiçadeiras à sombra podem ser difíceis de encontrar.
Avaliações dos hóspedes relacionadas
8
Phuong
29 de jun. de 2025
·
A estadia foi de 5 noites
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
10
Edwin Charles
11 de abr. de 2025
·
A estadia foi de 9 noites
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
8
Rhodabelle Allado
22 de ago. de 2025
·
A estadia foi de 8 noites
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
8
Danielle
28 de out. de 2025
·
A estadia foi de 4 noites
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Brian D
4 de ago. de 2025
·
A estadia foi de 5 noites
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
10
Ruth L
4 de nov. de 2025
·
A estadia foi de 5 noites
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
8
Nivedhanan Azariah
3 de jul. de 2025
·
A estadia foi de 5 noites
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
10
Estephania
12 de jul. de 2025
·
A estadia foi de 3 noites
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
10
Nathaniel
24 de jul. de 2025
·
A estadia foi de 5 noites
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
10
Priya
28 de jul. de 2025
·
A estadia foi de 7 noites
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os hóspedes geralmente encontram o resort e os quartos muito limpos, com governança atenciosa. Alguns relatam quartos com mofo, pragas ou áreas que precisam de manutenção mais profunda.
Avaliações dos hóspedes relacionadas
8
Phuong
29 de jun. de 2025
·
A estadia foi de 5 noites
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
2
HAITHAM
30 de mai. de 2024
·
A estadia foi de 7 noites
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
6
Napoleon
25 de jun. de 2024
·
A estadia foi de 10 noites
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
8
Danielle
28 de out. de 2025
·
A estadia foi de 4 noites
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Ramon
30 de jul. de 2025
·
A estadia foi de 6 noites
The property was pretty clean
The property was pretty clean
10
Ruth L
4 de nov. de 2025
·
A estadia foi de 5 noites
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
10
Maria
7 de nov. de 2025
·
A estadia foi de 4 noites
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
10
Paul
9 de jun. de 2025
·
A estadia foi de 5 noites
We had a new roach every day in the room
We had a new roach every day in the room
8
Hectaryna Biennely
19 de ago. de 2025
·
A estadia foi de 6 noites
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
4
Ron
12 de ago. de 2024
·
A estadia foi de 5 noites
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos e confortáveis, com opções para famílias e com acesso direto à piscina sendo populares. Alguns hóspedes observam uma decoração datada, ruído ocasional nos corredores ou problemas de conforto, como roupa de cama e ar condicionado.
Avaliações dos hóspedes relacionadas
6
Anthony
21 de jul. de 2024
·
A estadia foi de 5 noites
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
10
Karen
22 de nov. de 2024
·
A estadia foi de 5 noites
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
8
Angela
14 de nov. de 2024
·
A estadia foi de 5 noites
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
10
Ezequiel
3 de ago. de 2025
·
A estadia foi de 4 noites
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
10
Rafal
16 de abr. de 2025
·
A estadia foi de 7 noites
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
6
Dyango
5 de set. de 2025
·
A estadia foi de 5 noites
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
10
Jennifer Erin
23 de jun. de 2025
·
A estadia foi de 5 noites
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
10
Laura
7 de fev. de 2026
·
A estadia foi de 3 noites
Las habitaciones grandes y bonitas
Las habitaciones grandes y bonitas
4
Ron
12 de ago. de 2024
·
A estadia foi de 5 noites
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
10
Jay
31 de out. de 2025
·
A estadia foi de 9 noites
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada pela simpatia e prestatividade, com muitas experiências positivas com o concierge. Os pontos negativos incluem a insistência em vendas de associação e problemas ocasionais com reservas ou acompanhamento.
Avaliações dos hóspedes relacionadas
10
Anuj
27 de fev. de 2025
·
A estadia foi de 4 noites
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
10
Nicolas Vito
24 de jun. de 2025
·
A estadia foi de 10 noites
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
8
Danielle
28 de out. de 2025
·
A estadia foi de 4 noites
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
10
Geraldine
24 de ago. de 2025
·
A estadia foi de 6 noites
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
10
Maria
7 de nov. de 2025
·
A estadia foi de 4 noites
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
8
Alexa M
29 de jun. de 2023
·
A estadia foi de 5 noites
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
6
Pia Nicole
2 de out. de 2025
·
A estadia foi de 5 noites
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
10
Luis
23 de ago. de 2025
·
A estadia foi de 5 noites
Service was amazing. Concierge was above and beyond.
Service was amazing. Concierge was above and beyond.
10
martha
4 de set. de 2024
·
A estadia foi de 3 noites
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
10
Elizabeth
7 de nov. de 2025
·
A estadia foi de 3 noites
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Layout compacto e acessível a pé, com acesso direto à praia e proximidade conveniente com as atrações de Playa del Carmen. Fora dos portões, a área pode parecer menos refinada, e as condições da praia variam com as algas marinhas.
Avaliações dos hóspedes relacionadas
10
Oscar
9 de jul. de 2025
·
A estadia foi de 3 noites
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
10
JOSE JOAQUIN GONZALEZ
20 de set. de 2023
·
A estadia foi de 1 noite
Lugar súper bien ubicado!
Lugar súper bien ubicado!
10
KATE
28 de jan. de 2025
·
A estadia foi de 2 noites
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
10
Helphy Rafael
25 de set. de 2023
·
A estadia foi de 4 noites
Property is very well located
Property is very well located
10
Dmitry
25 de nov. de 2024
·
A estadia foi de 4 noites
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
10
Sam A
7 de set. de 2023
·
A estadia foi de 5 noites
Property is great, beach smells like there is a sewage spill.
Property is great, beach smells like there is a sewage spill.
8
Sara
16 de mar. de 2023
·
A estadia foi de 6 noites
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
10
Leonid
9 de mar. de 2025
·
A estadia foi de 8 noites
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
10
William
16 de jun. de 2025
·
A estadia foi de 9 noites
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
10
Marlon
5 de jun. de 2023
·
A estadia foi de 6 noites
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
As refeições nos restaurantes são frequentemente apreciadas, mas o buffet é frequentemente considerado repetitivo ou medíocre, e conseguir reservas razoáveis para o jantar pode ser difícil. As opções vegetarianas e infantis parecem limitadas para alguns.
Avaliações dos hóspedes relacionadas
6
Hanife
29 de jul. de 2024
·
A estadia foi de 7 noites
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
8
Hudson
23 de jun. de 2024
·
A estadia foi de 9 noites
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
8
Mayra Y
13 de ago. de 2024
·
A estadia foi de 4 noites
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
10
Geraldine
24 de ago. de 2025
·
A estadia foi de 6 noites
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
8
Angela
14 de nov. de 2024
·
A estadia foi de 5 noites
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
6
Dyango
5 de set. de 2025
·
A estadia foi de 5 noites
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
8
Kevalkumar T
28 de mai. de 2025
·
A estadia foi de 4 noites
Need more vegetarian friendly food
Need more vegetarian friendly food
6
Jennifer Maria
3 de set. de 2025
·
A estadia foi de 4 noites
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
10
Kevin Nicolas
8 de abr. de 2025
·
A estadia foi de 9 noites
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
10
John
27 de out. de 2024
·
A estadia foi de 7 noites
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Saul Mauricio
2 de out. de 2026
·
A estadia foi de 1 noite
Quiero agradecer por el
Quiero agradecer por el
10
Francisco Javier
27 de set. de 2026
·
A estadia foi de 4 noites
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
10
Renee
23 de set. de 2026
·
A estadia foi de 5 noites
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
10
ERIKA PAULINA
10 de ago. de 2026
·
A estadia foi de 4 noites
Excelente opción de hospedaje en Riviera Maya. Quedamos super sorprendidos de las instalaciones y el buen trato que recibimos en el hotel. Tiene una zona de parque de agua y suficientes piscinas para que ninguna se sienta demasiado concurrida. La comida fue super rica en todo momento. Destacaría el Restaurante Blue Agave por los tacos tan ricos que tiene, el bufette del desayuno y el menu del room service con bastantes opciones por si quieres comer en la habitación. Hay bastantes actividades para niños como para adultos. Pasamos unas vacaciones increíbles y sin duda volveremos.
Excelente opción de hospedaje en Riviera Maya. Quedamos super sorprendidos de las instalaciones y el buen trato que recibimos en el hotel. Tiene una zona de parque de agua y suficientes piscinas para que ninguna se sienta demasiado concurrida. La comida fue super rica en todo momento. Destacaría el Restaurante Blue Agave por los tacos tan ricos que tiene, el bufette del desayuno y el menu del room service con bastantes opciones por si quieres comer en la habitación. Hay bastantes actividades para niños como para adultos. Pasamos unas vacaciones increíbles y sin duda volveremos.
10
Cassaundra
1 de ago. de 2026
·
A estadia foi de 6 noites
Excellent resort for the family! Everything was kept so nice and the food and restaurants were fantastic. We especially loved the Hibachi and Mediterranean dinners. The coffee, smoothie and ice cream areas were visited frequently by our children. The concierge (Emmanuel) associated with our room was so helpful. We would definitely return to this resort when are back in Playa.
Excellent resort for the family! Everything was kept so nice and the food and restaurants were fantastic. We especially loved the Hibachi and Mediterranean dinners. The coffee, smoothie and ice cream areas were visited frequently by our children. The concierge (Emmanuel) associated with our room was so helpful. We would definitely return to this resort when are back in Playa.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-03: 381.23628118911745USD
- 2026-11-04: 404.976928981781USD
- 2026-11-05: 404.976928981781USD
- 2026-11-06: 404.976928981781USD
- 2026-11-07: 402.46604747528073USD
- 2026-11-08: 691.4665622940064USD
- 2026-11-09: 334.87404563613893USD
- 2026-11-10: 351.20416501358034USD
- 2026-11-11: NO DATA
- 2026-11-12: 352.77495507125855USD
- 2026-11-13: 404.976928981781USD
- 2026-11-14: 404.976928981781USD
- 2026-11-15: 348.7943545812988USD
- 2026-11-16: 404.976928981781USD
- 2026-11-17: NO DATA
- 2026-11-18: 352.77495507125855USD
- 2026-11-19: 352.77495507125855USD
- 2026-11-20: 351.7684670675659USD
- 2026-11-21: NO DATA
- 2026-11-22: 465.2238376867676USD
- 2026-11-23: 406.9899736515808USD
- 2026-11-24: NO DATA
- 2026-11-25: 465.2238376867676USD
- 2026-11-26: 465.2238376867676USD
- 2026-11-27: NO DATA
- 2026-11-28: 406.9899736515808USD
- 2026-11-29: 351.7684670675659USD
- 2026-11-30: 352.77495507125855USD
- 2026-12-01: 412.0081318878174USD
- 2026-12-02: 412.0081318878174USD
- 2026-12-03: 412.0081318878174USD
- 2026-12-04: 412.0081318878174USD
- 2026-12-05: NO DATA
- 2026-12-06: 453.17444221328736USD
- 2026-12-07: 412.0081318878174USD
- 2026-12-08: 412.0081318878174USD
- 2026-12-09: 412.0081318878174USD
- 2026-12-10: 412.0081318878174USD
- 2026-12-11: 392.9347430618286USD
- 2026-12-12: 393.93409017440797USD
- 2026-12-13: 393.93409017440797USD
- 2026-12-14: 412.0081318878174USD
- 2026-12-15: 412.0081318878174USD
- 2026-12-16: 412.0081318878174USD
- 2026-12-17: 453.17444221328736USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: 622.8506321978759USD
- 2026-12-22: NO DATA
- 2026-12-23: 711.6978740789795USD
- 2026-12-24: 762.9840973666381USD
- 2026-12-25: 686.095513578186USD
- 2026-12-26: 686.095513578186USD
- 2026-12-27: 932.6811950564576USD
- 2026-12-28: 920.0374233914184USD
- 2026-12-29: 924.0083081497193USD
- 2026-12-30: 882.8828176296997USD
- 2026-12-31: 974.6548723834228USD
- 2027-01-01: 855.7717378939819USD
- 2027-01-02: 736.2988619259644USD
- 2027-01-03: 736.2988619259644USD
Os funcionários da receção irão receber os clientes à chegada. O cartão de crédito usado para efetuar a reserva deve ser apresentado pelo titular no check-in, juntamente com um documento de identificação com fotografia correspondente. Outros métodos de pagamento devem ser coordenados com o alojamentos antes da chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Poderão aplicar-se políticas de cancelamento ou taxas especiais para reservas de grupo (mais de 8 quartos no mesmo alojamento/datas de estadia)
- Este alojamento aceita cartões de crédito; não se aceita numerário
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- Algumas instalações poderão ter acesso restrito. Contacte o alojamento para obter mais informações, utilizando os contactos que constam na sua confirmação de reserva.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
Dados da empresa
Número de registo do alojamento 008-007-005339/2025
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Caixa ATM/Multibanco
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Wi-fi gratuito
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Estacionamento
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Serviço de transporte ao aeroporto
Estacionamento gratuito
Parking Onsite