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Hotel City Star


Amenities

  • Parking

  • Free Wi-Fi

  • Restaurant

  • Room Service

  • Tour Desk

  • Self Laundry

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Guest reviews

Facilities

6.2

Cleanliness

6.2

Rooms

6.3

Service

5.6

Location

7.4

Dining

6.2

6

J

IAN-logo

27 Mar 2024

·

Stayed 7 nights

There are improvements being carried out, which will make a difference in the future. We were unable to get the advertised wifi at all, despite the router being reset many times. This was annoying. On four occasions we had random people enter our room without knocking, which was not okay. Once guy even got cross with us and said we should have locked the door. I had to clean the bathroom before use and despite being given a non-smoking room, the smell of cigarettes was present I. The duvet, towels and there was cigarette ash all over the top of the toilet seat. Cigarette burns were present on the furniture. A local mosque is across the road and while we enjoy hearing the call to prayer, it was not so great to hear each session broadcast over mega-speakers outside. Every mic drop/exchange, everything and with single-glazed windows, we didn't get much sleep. Close to amenities though and staff are nice.
There are improvements being carried out, which will make a difference in the future. We were unable to get the advertised wifi at all, despite the router being reset many times. This was annoying. On four occasions we had random people enter our room without knocking, which was not okay. Once guy even got cross with us and said we should have locked the door. I had to clean the bathroom before use and despite being given a non-smoking room, the smell of cigarettes was present I. The duvet, towels and there was cigarette ash all over the top of the toilet seat. Cigarette burns were present on the furniture. A local mosque is across the road and while we enjoy hearing the call to prayer, it was not so great to hear each session broadcast over mega-speakers outside. Every mic drop/exchange, everything and with single-glazed windows, we didn't get much sleep. Close to amenities though and staff are nice.

2

Fatima

EXP-logo

28 Sept 2023

·

Chambre très très sale avec une forte odeur de cigarette, du jamais vu. Nous n’avons pas pu dormir là-bas tellement c’était horrible. Nous avons pris un autre hôtel. A fuir
Chambre très très sale avec une forte odeur de cigarette, du jamais vu. Nous n’avons pas pu dormir là-bas tellement c’était horrible. Nous avons pris un autre hôtel. A fuir

Lot 3A-4B, Block 22, 4Th Avenue, P.O.Box No 624, Sandakan District, Sabah, Malaysia

Location

With a stay at Hotel City Star in Sandakan, you'll be minutes from Agnes Keith House and Saint Michael's and All Angels Church

More location info

Property policies

Check-in

Check-out

Check-in from 14:00

Before 12:00


FAQs

Parking is available at the hotel, and it is provided for guests who arrive by car.


Check-in time is at 14:00, and check-out time is at 12:00. Early or late check-in/check-out availability is not specified.

The hotel is located in Sandakan, just minutes from Agnes Keith House and Saint Michael's and All Angels Church.


Families are welcome at the hotel, but specific policies regarding children's stay are not detailed.


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