Hotel Alt Deutz City-Messe-Arena KONTAKTLOSER SELF CHECK-IN

very friendly team / room clean.... bathroom would be nice to refurbished...

Ok

Very basic hotel and to pricy for the standard

Internet was very bad. Might be more facilities like toothbrush and toothpaste, slippers. No elevator for 4th floor. No tea or other food services :(

This is not a hotel by any reasonable standard. This was one of the worst accommodation experiences I’ve ever had. Despite language online suggesting “modern,” “comfortable,” & conveniently located accommodation, this is deeply misleading. In reality, this property operates more like a poorly maintained hostel and should not be listed alongside legitimate hotels. The walls are paper-thin - you can hear people breathe next door & coming in & out all night making sleep impossible. The bed was extremely uncomfortable: hard, bowed in the middle, & so noisy that any movement caused loud creaking, waking us repeatedly throughout the night. The bathroom layout is poorly designed: the shower & toilet are crammed together, while the sink is inexplicably in the bedroom. There are no tea or coffee-making facilities in the room or anywhere on site, which is unacceptable even for budget accommodation. On a Sunday morning, when most local cafés are closed, this made getting a simple coffee very difficult. We only booked this property because it appeared close to the station. In practice, it really isn’t convenient, especially with luggage. There is no lift, so heavy suitcases must be carried up the stairs. The room itself was extremely small, with barely any space to open luggage or move comfortably & no fridge. The photos online are deceptive, showing a level of space and comfort that does not exist. Charging prices comparable to genuine 3- or 4-star hotels in EU capitals is insane.