Name: Aloft by Marriott London Excel
Address: One Eastern Gateway, London, England, GB
Price range: 116 US$–965 US$ per night
Rating: 8.48

Hvad siger gæsterne

Aloft London Excel får ros for venligt personale, rene og rummelige værelser og en beliggenhed, der er utroligt praktisk for ExCeL og adgang til DLR/Elizabeth Line, selvom byggerod og afstanden til de centrale seværdigheder dæmper forventningerne hos nogle gæster.

Gæsterne nyder poolen, saunaen og fitnesscenteret, men rapporterer om tilbagevendende driftsstop, en lille eller kold pool, lejlighedsvise lukninger eller holdtimer og noget forældet udstyr. Værelserne er generelt rummelige og komfortable, men gentagne klager drejer sig om defekt eller støjende aircondition, ustabil Wi-Fi/TV og et par besynderlige design- eller lysløsninger. Morgenmaden vurderes ofte som god, men flere synes, at maden er for dyr eller begrænset, og enkelte har nævnt problemer med hygiejnen eller lukninger. Bedst for besøgende til ExCeL, der prioriterer bekvemmelighed over fejlfri faciliteter.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Pool, sauna, dampbad og fitnesscenter er et plus, men gæsterne bemærker gentagne gange driftsstop, en lille eller kold pool, samt børnehold eller lukninger på tidspunkter. Parkering er tilgængelig, men normalt mod betaling, og baren/restauranten er lejlighedsvis lukket på grund af arrangementer.

Relaterede gæsteanmeldelser

2

Rhonnita

1. sep. 2025

·

Overnattede 2 nætter

Property had noisy guests but I’ll put that to summer holidays, the sauna was out of service too.

8

Tracy

3. mar. 2025

·

Overnattede 1 nat

Good location for Excel . Modern hotel and nice rooms, will be better when surrounding building works complete . Pool is very small and I arrived during swimming lessons so very noisy . Changing rooms not great and no private shower.

10

Anthony

20. okt. 2025

·

Overnattede 2 nætter

Always a pleasure to stay at Aloft; such a relaxing spot with friendly staff, clean and spacious rooms with a fridge. The beautiful pool area with steam and sauna a great facility. One of my favourite hotels

6

Amanda

23. jul. 2025

·

Overnattede 2 nætter

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

4

Tracyann

5. jul. 2025

·

Overnattede 1 nat

We arrived, were charged extra to get into room early. We were told sauna and steam room as well as pool available. When we went there sauna and steam room had to be switched on by staff so you needed to notify earlier. We went for food, but was advised fryer was broken so limited options. We headed for the bar only to find it shut for that day. Went out elsewwhere, but came back to watch a movie and connect via chrome cast as the tv suggested, when it didnt work asked at reception and was told they no longer did that service.At bedtime room air con didnt work so room was at 28 degrees , we complained and they did move us. But overall for the high price tag it just wasnt goid enough.

10

Choi

2. jun. 2024

·

Overnattede 1 nat

Good and convenient for Excel. Carpark half out of use due to Excel extension but we can use Excel carpark for free as an Aloft guest.

6

andrew

24. nov. 2024

·

Overnattede 1 nat

Nice hotel, let down by some details. Charging £20 for parking is a bit much and a further £25 “which will be returned in a few days” wasn’t a great start. I get taking card details, but shouldn’t be taking money… Room was spacious and clean, but no power point by a mirror for my wife to do her hair. I went for a swim, and the first changing booth didn’t have a lock on it. Went to do a timed swim so checked the clock when I set off. Swam some lengths and checked the clock which hadn’t moved - clearly the battery had run out and not been replaced. The little things make the difference between average and good…

8

Shazad

20. jul. 2025

·

Overnattede 1 nat

Sauna and steam room not working on day we were there.

2

Gerard

12. jun. 2025

·

Overnattede 1 nat

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

8

John Lars

9. sep. 2025

·

Overnattede 4 nætter

Great hotel. However the gym room and equipment have seen better days

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Rengøring

De fleste gæster finder hotellet og værelserne meget rene, og rengøringen er generelt pålidelig. Et mindre antal rapporterede problemer som dårligt lugtende håndklæder eller værelser, et syn af en insekt, knust glas eller en mus i spiseområdet.

Relaterede gæsteanmeldelser

10

Jane

14. jun. 2025

·

Overnattede 1 nat

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

8

Daren

8. sep. 2024

·

Overnattede 1 nat

Very clean and comfortable stay.

6

Fadi

9. okt. 2023

·

Overnattede 1 nat

Close to London Excel exhibition center but the property needs maintenance, the water pressure on hot water is terrible, the towels smells bad. I have complained to the reception desk so they waived two breakfast fees.

8

Michael

12. nov. 2025

·

Overnattede 6 nætter

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

2

Paul

3. mar. 2023

·

Overnattede 1 nat

there was broken glass in the room on the floor which we stepped on and room service took 2.5 hours. They told us we could not receive a refund because we paid by card already. It was awful. They just wanted money and the area outside is a construction zone. Never will stay there again and feel a full refund is in order. They did refund only £90 for the glass but it was shocking how bad it was.

10

matthew

4. jun. 2025

·

Overnattede 2 nætter

This hotel is always spotless and smells really good. The location is great for the Excel centre. I’d like to see a few more healthy options on the dinner menu. The staff are always very welcoming.

2

FARAH

25. jun. 2025

·

Overnattede 3 nætter

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

10

Sharon

1. jul. 2024

·

Overnattede 1 nat

Lovely well designed room . Comfy bed and good blinds to keep out the morning light. Good shower with lots of hot water and water pressure. All the staff seemed efficient, polite and helpful. Would definitely return if I was in the area.

10

Emma

22. jun. 2025

·

Overnattede 2 nætter

We stayed here for 2 nights. The hotel is very modern and clean. The room was a good size. There isn’t much to do nearby the hotel but there are good transport links and it’s very near an airport.

2

Tracy

29. okt. 2025

·

Overnattede 1 nat

The shower room had bugs. The pillows were old and flat. The mattress moved around on the bed frame as if it didn’t fit correctly.

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Værelser

Værelserne er generelt rummelige og moderne med komfortable senge og gode brusere. Almindelige klager omfatter defekt eller vanskelig at styre aircondition, vanskelig Wi-Fi/TV, mørke eller besynderlige indretninger (f.eks. vasken uden for badeværelset) og lejlighedsvis støj eller dårlig udsigt på grund af byggerod.

Relaterede gæsteanmeldelser

6

COLIN

14. nov. 2023

·

Overnattede 4 nætter

Aloft is absolutely ideal for Excel. Otherwise it has many faults, especially in the bedroom design. Several issues, but main one is tiny wardrobe, meaning its ok for a single for a couple of nights. But forget a couple trying to hang shirts and suits etc. Toilet and shower design again isn't ideal for sharing or even couples.

8

Victoria

4. jan. 2025

·

Overnattede 2 nætter

Stylish, clean and quiet room with a large bed. Liked the room layout and utilities. Wish we could turn the light off in the tea/coffee area as this affected our sleep a bit. Internet TV and room wi-fi did not work for us.

6

Beverley

23. nov. 2025

·

Overnattede 1 nat

The aircon in the room didn’t work properly. Room stayed at 17 deg C

10

Manprit

11. aug. 2024

·

Overnattede 2 nætter

Very cool family room and plenty of space.

6

Kimberley

25. okt. 2025

·

Overnattede 2 nætter

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

6

Jag

28. nov. 2023

·

Overnattede 1 nat

Good hotel. Excellent location for ExCel however rooms are way too dark even with all the lights on. Some guests may like this but it wasn't great.

10

Sam

24. apr. 2025

·

Overnattede 1 nat

Fantastic stay. Spacious room with full climate control and super comfortable.

6

Alexandra

10. nov. 2024

·

Overnattede 1 nat

Really lovely hotel, staff friendly, Tv wouldn’t connect to my devices is my only negative

10

Joanne

3. nov. 2024

·

Overnattede 4 nætter

Excellent spacious room, quiet, comfy bed, excellent bathroom

10

Anna

3. jul. 2025

·

Overnattede 1 nat

Large room, clean, comfortable beds.

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Service

Servicen beskrives bredt som venlig og hjælpsom på tværs af afdelinger, og problemer løses ofte. Nogle gæster oplevede forsinkelser ved indtjekning eller fejl i værdelsessystemet, langsom respons eller uvillig behandling af klager/refusioner.

Relaterede gæsteanmeldelser

10

Jane

14. jun. 2025

·

Overnattede 1 nat

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

10

Agnes

1. sep. 2025

·

Overnattede 1 nat

The staff were incredibly welcoming, professional and very helpful. Hats off the front desk staff dealing with lots of inquiries and the manager on duty in the afternoon 30/08/25 forgot his name was so patient and sorted all our requests promptly and professionally as it was my son’s birthday and nothing was too much for him. The rooms were very clean and breakfast so good with plenty of options and staff so helpful and cheerful. The location is excellent by the Excel and lots of things to do and it’s near the motorway. It offers plenty areas to sit and relax outside of the rooms with a convenient cafe on site where u can buy snacks which is good. It is very quiet no noisy and we slept really well. In the passage areas it well lit and some beautiful soft and relaxing music playing at the background during the day. We highly recommend and will certainly be back.

2

Darran

7. okt. 2025

·

Overnattede 1 nat

Felt like it was a bad day on the day we chose to go, we were told on arrival they had no double rooms left as they were at capacity even though a double was booked for my fiancée and I and were given a family room instead and offered free parking (a mere £20) we were informed the room was bigger which was the only difference only to accept and see that they had given us 2 very small double beds which were set on opposite sides of the room. Upon checkout there was literally a queue of complaints waiting to speak to the duty manager. Very unorganised and unprofessional for the standards of “The Marriott”

8

Shanal

31. aug. 2025

·

Overnattede 1 nat

It is a very nice hotel but, they need to balance there late checkouts as I got there at 15:45 and my checkin wasn’t until 16:30 which is almost a hour in the lobby waiting. The restaurant menu was limited and even when I express that menu is limited they weren’t willing to have any flexibility as they said even though it’s dead on 10pm and that there last call I can’t have any thing from the main menu…the reception staff were great and facilities very clean and presented well

8

Gareth

13. aug. 2023

·

Overnattede 1 nat

Hotel and the rooms are exceptional for London but sadly reception gave us keys that worked for a room that was already taken by someone else which in this day of age isn’t really acceptable. They were quick to offer a gesture of goodwill but these sorts of things shouldn’t really happen.

10

Joseph

26. maj 2025

·

Overnattede 4 nætter

Staff are always friendly and very helpful, had a problem but was sorted very quickly

10

Harvey

13. jan. 2025

·

Overnattede 1 nat

I had a wonderful stay at the Aloft London Excel this weekend while working at RuPaul's DragCon. The hotel was perfectly located for the ExCel centre with plenty of transport options nearby. I dined in the hotel on Friday evening and had a lovely meal. The staff couldn't do enough for you. I was especially thankful to the member of staff who was on reception on Friday morning for allowing me to check-in early when I asked to leave my suitcase. This was hugely appreciated. I'll look forward to staying here again in the future.

10

Amanda

29. aug. 2025

·

Overnattede 3 nætter

Quiet and peaceful. Good customer service at the reception

8

Angela

26. jun. 2025

·

Overnattede 1 nat

Staff at hotel were super helpful - Abigail and team at reception, Monica at restaurant and her team, Mohammed and Christine in housekeeping. All did their best to make our stay memorable. THANK YOU! Angela

2

Raymond

8. maj 2024

·

Despite trying to alter our booking to one night instead of two due to the rail strike the hotel refused to refund that one nights prepaid amount. We gave more than 3 days notice (as soon as we knew there was a train strike) and still stayed for the one night but sdrdpite expedias best efforts the hotel refused to allow the change or offer any type of refund or alternative option. In addition the restaurant was not open as promised at 5 pm and equally room service was not available at that time. This resulted in our having no food after a terrible train journey of over 4 hours and being late for our pre booked show. All in all a very poor attitude at this hotel.

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Lokation

Fremragende for ExCeL med direkte adgang til Prince Regent DLR og let forbindelse til Elizabeth line, O2 og City Airport. Flere bemærker, at der er langt til de centrale attraktioner, og at den nærliggende byggerod påvirker udsigten, vejfindingen og parkeringsruter.

Relaterede gæsteanmeldelser

10

Vicky

8. sep. 2024

·

Overnattede 1 nat

Great location right next to the excel and also prince Regent DLR station is only 2 mins walk, staff were great, hotel was quiet and spotless will def stay there again

10

Joanne

26. aug. 2023

·

Overnattede 4 nætter

Super convenient location close to DLR Comfy beds Used the hotel at the start and the end of our trip - will definitely use it next time in the UK!

8

Matthew

10. mar. 2024

·

Overnattede 1 nat

The Aloft is a really nice hotel to stay at if you’re in the docklands area. There is ALOT of building work going on so it can look pretty chaotic. The building work also means that you’ll have zero views but for us, that wasn’t an issue. The staff are all really helpful, the rooms and areas in the hotel are spotless. On the whole, I would highly recommend the hotel.

10

Clare

8. jul. 2025

·

Overnattede 1 nat

Brilliant for jumping on the DLR into town, 1minute from the 2nd floor entrance.

10

Kyle

12. okt. 2024

·

Overnattede 3 nætter

If you have a conference or working at the excel it’s the best possible choice as it’s connected to the building

8

Michael

12. nov. 2025

·

Overnattede 6 nætter

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

8

Gretchen

10. jul. 2025

·

Overnattede 5 nætter

Nice property. Extremely close to the underground subway, which is great. Just a little far from all the attractions.

10

Claire

9. mar. 2025

·

Overnattede 2 nætter

Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.

6

Danielle

24. jun. 2023

·

Overnattede 2 nætter

Air conditioning did not work had to move rooms and it still did not work. Major construction going on next to hotel.

8

Mark

22. aug. 2024

·

Overnattede 4 nætter

Room was comfortable but sadly there was building work opposite from 0800 every day (Mon -Thu) which also impacted our safer walk to other side of Excel meaning we had to walk on road.

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Spisning

Morgenmaden vurderes ofte som god med et stort udvalg, men nogle fandt maden middelmådig eller for dyr, veganske muligheder begrænsede eller servicen langsom. Lejlighedsvise problemer omfattede lukninger for private arrangementer og et isoleret hygiejneproblem.

Relaterede gæsteanmeldelser

8

Amina

4. aug. 2024

·

Overnattede 1 nat

Nice rooms, clean and spacious. Meals too overpriced and not really tasty, breakfast less variety of vegan items.

8

Mark

21. maj 2025

·

Overnattede 1 nat

Great location for the ExCel and getting to the city. Hotel staff are very excellent, really great service. Hotel comfortable, evening menu is good. Breakfast menu is reasonable. Gym is spacious, equipment is pretty good for a hotel. Pool and spa a bonus. A good stay and would definitely boom again.

6

Kimberley

25. okt. 2025

·

Overnattede 2 nætter

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

8

Phillip

23. nov. 2025

·

Overnattede 1 nat

Breakfast was good and room was clean

8

Liam

16. mar. 2025

·

Overnattede 2 nætter

The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.

6

Amanda

23. jul. 2025

·

Overnattede 2 nætter

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

2

FARAH

25. jun. 2025

·

Overnattede 3 nætter

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

4

Daniel

16. feb. 2025

·

Overnattede 1 nat

Staff were friendly and the room was clean but the pool was not in working order for half the trip and then when it was it became apparent it was an unheated pool (unadvertised) so not suitable for kids. Also the restaurant has a limited vegan menu

2

Gerard

12. jun. 2025

·

Overnattede 1 nat

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

10

graham

11. mar. 2025

·

Overnattede 1 nat

Great hotel, really nice breakfast, reasonable parking (£20) per night,

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Måned	Gennemsnitlig pris
januar	137 US$
februar	179 US$
marts	265 US$
april	203 US$
maj	289 US$
juni	274 US$
juli	276 US$
august	146 US$
september	283 US$
oktober	264 US$
november	246 US$
december	201 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $169	22 $249	23 $412	24 $451
25 $183	26 $132	27 $150	28 $137	29 $134	30 $138	31 $227

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $160	2 $791	3 $965	4 $831	5 $174	6 $136	7 $155
8 $116	9 $128	10 $352	11	12 $223	13 $178	14 $228
15 $268	16 $326	17 $311	18 $573	19 $620	20 $166	21 $491
22 $290	23	24 $288	25 $333	26 $166	27 $173	28 $244
29 $118	30 $167

Aloft by Marriott London Excel

Priser på Aloft by Marriott London Excel

Gennemsnitlige månedlige priser

Om dette overnatningssted

Lokation

Værelsesmuligheder

Urban - Værelse - 1 kingsize-seng

aloft - Værelse - 1 kingsize-seng

Familieværelse - 2 dobbeltsenge

Executive-suite - 1 soveværelse

aloft - Værelse - 2 enkeltsenge

Gæsteanmeldelser af Aloft by Marriott London Excel

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Hvad siger gæsterne

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

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