Name: Aloft London ExCeL
Address: One Eastern Gateway, Londres, Angleterre, GB
Price range: 117 $US–961 $US per night
Rating: 8.48

Ce qu'en disent des voyageurs

L'Aloft London Excel reçoit des éloges pour son personnel aimable, ses chambres propres et spacieuses, et son emplacement extrêmement pratique pour accéder à l'ExCeL et aux lignes DLR/Elizabeth Line, bien que les travaux de construction et l'éloignement des sites touristiques centraux modèrent les attentes de certains clients.

Les clients apprécient la piscine, le sauna et la salle de sport, mais signalent des pannes récurrentes, une piscine petite ou fraîche, des fermetures ou des cours occasionnels, ainsi que des équipements parfois vieillissants. Les chambres sont généralement spacieuses et confortables, mais des plaintes récurrentes concernent la climatisation défectueuse ou bruyante, la connexion Wi-Fi/TV instable, ainsi que certains aménagements ou éclairages peu pratiques. Le petit-déjeuner est souvent bien noté, bien que plusieurs aient trouvé les prix élevés ou le choix limité et certains aient signalé des problèmes d'hygiène ou de fermeture. Idéal pour les visiteurs de l'ExCeL qui privilégient la commodité aux équipements irréprochables.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La piscine, le sauna, le hammam et la salle de sport sont un plus, mais les clients notent fréquemment des pannes, une piscine petite ou fraîche, ainsi que des cours pour enfants ou des fermetures occasionnelles. Un parking est disponible, mais généralement payant, et le bar/restaurant est parfois fermé pour des événements.

Avis de voyageur à ce sujet

2

Rhonnita

1 sept. 2025

·

A séjourné 2 nuits

Property had noisy guests but I’ll put that to summer holidays, the sauna was out of service too.

8

Tracy

3 mars 2025

·

A séjourné 1 nuit

Good location for Excel . Modern hotel and nice rooms, will be better when surrounding building works complete . Pool is very small and I arrived during swimming lessons so very noisy . Changing rooms not great and no private shower.

10

Anthony

20 oct. 2025

·

A séjourné 2 nuits

Always a pleasure to stay at Aloft; such a relaxing spot with friendly staff, clean and spacious rooms with a fridge. The beautiful pool area with steam and sauna a great facility. One of my favourite hotels

6

Amanda

23 juil. 2025

·

A séjourné 2 nuits

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

4

Tracyann

5 juil. 2025

·

A séjourné 1 nuit

We arrived, were charged extra to get into room early. We were told sauna and steam room as well as pool available. When we went there sauna and steam room had to be switched on by staff so you needed to notify earlier. We went for food, but was advised fryer was broken so limited options. We headed for the bar only to find it shut for that day. Went out elsewwhere, but came back to watch a movie and connect via chrome cast as the tv suggested, when it didnt work asked at reception and was told they no longer did that service.At bedtime room air con didnt work so room was at 28 degrees , we complained and they did move us. But overall for the high price tag it just wasnt goid enough.

10

Choi

2 juin 2024

·

A séjourné 1 nuit

Good and convenient for Excel. Carpark half out of use due to Excel extension but we can use Excel carpark for free as an Aloft guest.

6

andrew

24 nov. 2024

·

A séjourné 1 nuit

Nice hotel, let down by some details. Charging £20 for parking is a bit much and a further £25 “which will be returned in a few days” wasn’t a great start. I get taking card details, but shouldn’t be taking money… Room was spacious and clean, but no power point by a mirror for my wife to do her hair. I went for a swim, and the first changing booth didn’t have a lock on it. Went to do a timed swim so checked the clock when I set off. Swam some lengths and checked the clock which hadn’t moved - clearly the battery had run out and not been replaced. The little things make the difference between average and good…

8

Shazad

20 juil. 2025

·

A séjourné 1 nuit

Sauna and steam room not working on day we were there.

2

Gerard

12 juin 2025

·

A séjourné 1 nuit

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

8

John Lars

9 sept. 2025

·

A séjourné 4 nuits

Great hotel. However the gym room and equipment have seen better days

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La plupart des clients trouvent l'hôtel et les chambres très propres, avec un service de ménage généralement fiable. Un plus petit nombre a signalé des problèmes tels que des serviettes ou des chambres malodorantes, la présence d'un insecte, des bris de verre ou une souris dans l'espace restauration.

Avis de voyageur à ce sujet

10

Jane

14 juin 2025

·

A séjourné 1 nuit

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

8

Daren

8 sept. 2024

·

A séjourné 1 nuit

Very clean and comfortable stay.

6

Fadi

9 oct. 2023

·

A séjourné 1 nuit

Close to London Excel exhibition center but the property needs maintenance, the water pressure on hot water is terrible, the towels smells bad. I have complained to the reception desk so they waived two breakfast fees.

8

Michael

12 nov. 2025

·

A séjourné 6 nuits

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

2

Paul

3 mars 2023

·

A séjourné 1 nuit

there was broken glass in the room on the floor which we stepped on and room service took 2.5 hours. They told us we could not receive a refund because we paid by card already. It was awful. They just wanted money and the area outside is a construction zone. Never will stay there again and feel a full refund is in order. They did refund only £90 for the glass but it was shocking how bad it was.

10

matthew

4 juin 2025

·

A séjourné 2 nuits

This hotel is always spotless and smells really good. The location is great for the Excel centre. I’d like to see a few more healthy options on the dinner menu. The staff are always very welcoming.

2

FARAH

25 juin 2025

·

A séjourné 3 nuits

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

10

Sharon

1 juil. 2024

·

A séjourné 1 nuit

Lovely well designed room . Comfy bed and good blinds to keep out the morning light. Good shower with lots of hot water and water pressure. All the staff seemed efficient, polite and helpful. Would definitely return if I was in the area.

10

Emma

22 juin 2025

·

A séjourné 2 nuits

We stayed here for 2 nights. The hotel is very modern and clean. The room was a good size. There isn’t much to do nearby the hotel but there are good transport links and it’s very near an airport.

2

Tracy

29 oct. 2025

·

A séjourné 1 nuit

The shower room had bugs. The pillows were old and flat. The mattress moved around on the bed frame as if it didn’t fit correctly.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et modernes, avec des lits confortables et de bonnes douches. Les plaintes courantes concernent la climatisation défectueuse ou difficile à contrôler, la connexion Wi-Fi/TV capricieuse, des dispositions sombres ou peu pratiques (comme le lavabo à l'extérieur de la salle de bain), et des nuisances sonores occasionnelles ou une mauvaise vue en raison des travaux.

Avis de voyageur à ce sujet

6

COLIN

14 nov. 2023

·

A séjourné 4 nuits

Aloft is absolutely ideal for Excel. Otherwise it has many faults, especially in the bedroom design. Several issues, but main one is tiny wardrobe, meaning its ok for a single for a couple of nights. But forget a couple trying to hang shirts and suits etc. Toilet and shower design again isn't ideal for sharing or even couples.

8

Victoria

4 janv. 2025

·

A séjourné 2 nuits

Stylish, clean and quiet room with a large bed. Liked the room layout and utilities. Wish we could turn the light off in the tea/coffee area as this affected our sleep a bit. Internet TV and room wi-fi did not work for us.

6

Beverley

23 nov. 2025

·

A séjourné 1 nuit

The aircon in the room didn’t work properly. Room stayed at 17 deg C

10

Manprit

11 août 2024

·

A séjourné 2 nuits

Very cool family room and plenty of space.

6

Kimberley

25 oct. 2025

·

A séjourné 2 nuits

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

6

Jag

28 nov. 2023

·

A séjourné 1 nuit

Good hotel. Excellent location for ExCel however rooms are way too dark even with all the lights on. Some guests may like this but it wasn't great.

10

Sam

24 avr. 2025

·

A séjourné 1 nuit

Fantastic stay. Spacious room with full climate control and super comfortable.

6

Alexandra

10 nov. 2024

·

A séjourné 1 nuit

Really lovely hotel, staff friendly, Tv wouldn’t connect to my devices is my only negative

10

Joanne

3 nov. 2024

·

A séjourné 4 nuits

Excellent spacious room, quiet, comfy bed, excellent bathroom

10

Anna

3 juil. 2025

·

A séjourné 1 nuit

Large room, clean, comfortable beds.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement décrit comme aimable et serviable dans tous les services, et les problèmes sont souvent résolus. Certains clients ont rencontré des retards à l'enregistrement ou des erreurs d'attribution de chambre, des réponses lentes ou un traitement peu serviable des plaintes/remboursements.

Avis de voyageur à ce sujet

10

Jane

14 juin 2025

·

A séjourné 1 nuit

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

10

Agnes

1 sept. 2025

·

A séjourné 1 nuit

The staff were incredibly welcoming, professional and very helpful. Hats off the front desk staff dealing with lots of inquiries and the manager on duty in the afternoon 30/08/25 forgot his name was so patient and sorted all our requests promptly and professionally as it was my son’s birthday and nothing was too much for him. The rooms were very clean and breakfast so good with plenty of options and staff so helpful and cheerful. The location is excellent by the Excel and lots of things to do and it’s near the motorway. It offers plenty areas to sit and relax outside of the rooms with a convenient cafe on site where u can buy snacks which is good. It is very quiet no noisy and we slept really well. In the passage areas it well lit and some beautiful soft and relaxing music playing at the background during the day. We highly recommend and will certainly be back.

2

Darran

7 oct. 2025

·

A séjourné 1 nuit

Felt like it was a bad day on the day we chose to go, we were told on arrival they had no double rooms left as they were at capacity even though a double was booked for my fiancée and I and were given a family room instead and offered free parking (a mere £20) we were informed the room was bigger which was the only difference only to accept and see that they had given us 2 very small double beds which were set on opposite sides of the room. Upon checkout there was literally a queue of complaints waiting to speak to the duty manager. Very unorganised and unprofessional for the standards of “The Marriott”

8

Shanal

31 août 2025

·

A séjourné 1 nuit

It is a very nice hotel but, they need to balance there late checkouts as I got there at 15:45 and my checkin wasn’t until 16:30 which is almost a hour in the lobby waiting. The restaurant menu was limited and even when I express that menu is limited they weren’t willing to have any flexibility as they said even though it’s dead on 10pm and that there last call I can’t have any thing from the main menu…the reception staff were great and facilities very clean and presented well

8

Gareth

13 août 2023

·

A séjourné 1 nuit

Hotel and the rooms are exceptional for London but sadly reception gave us keys that worked for a room that was already taken by someone else which in this day of age isn’t really acceptable. They were quick to offer a gesture of goodwill but these sorts of things shouldn’t really happen.

10

Joseph

26 mai 2025

·

A séjourné 4 nuits

Staff are always friendly and very helpful, had a problem but was sorted very quickly

10

Harvey

13 janv. 2025

·

A séjourné 1 nuit

I had a wonderful stay at the Aloft London Excel this weekend while working at RuPaul's DragCon. The hotel was perfectly located for the ExCel centre with plenty of transport options nearby. I dined in the hotel on Friday evening and had a lovely meal. The staff couldn't do enough for you. I was especially thankful to the member of staff who was on reception on Friday morning for allowing me to check-in early when I asked to leave my suitcase. This was hugely appreciated. I'll look forward to staying here again in the future.

10

Amanda

29 août 2025

·

A séjourné 3 nuits

Quiet and peaceful. Good customer service at the reception

8

Angela

26 juin 2025

·

A séjourné 1 nuit

Staff at hotel were super helpful - Abigail and team at reception, Monica at restaurant and her team, Mohammed and Christine in housekeeping. All did their best to make our stay memorable. THANK YOU! Angela

2

Raymond

8 mai 2024

·

Despite trying to alter our booking to one night instead of two due to the rail strike the hotel refused to refund that one nights prepaid amount. We gave more than 3 days notice (as soon as we knew there was a train strike) and still stayed for the one night but sdrdpite expedias best efforts the hotel refused to allow the change or offer any type of refund or alternative option. In addition the restaurant was not open as promised at 5 pm and equally room service was not available at that time. This resulted in our having no food after a terrible train journey of over 4 hours and being late for our pre booked show. All in all a very poor attitude at this hotel.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Excellent pour l'ExCeL, avec un accès direct au DLR de Prince Regent et des liaisons faciles avec la ligne Elizabeth, l'O2 et l'aéroport de la ville. Plusieurs notent que l'hôtel est éloigné des principales attractions et que les travaux de construction à proximité affectent la vue, l'orientation et les itinéraires de stationnement.

Avis de voyageur à ce sujet

10

Vicky

8 sept. 2024

·

A séjourné 1 nuit

Great location right next to the excel and also prince Regent DLR station is only 2 mins walk, staff were great, hotel was quiet and spotless will def stay there again

10

Joanne

26 août 2023

·

A séjourné 4 nuits

Super convenient location close to DLR Comfy beds Used the hotel at the start and the end of our trip - will definitely use it next time in the UK!

8

Matthew

10 mars 2024

·

A séjourné 1 nuit

The Aloft is a really nice hotel to stay at if you’re in the docklands area. There is ALOT of building work going on so it can look pretty chaotic. The building work also means that you’ll have zero views but for us, that wasn’t an issue. The staff are all really helpful, the rooms and areas in the hotel are spotless. On the whole, I would highly recommend the hotel.

10

Clare

8 juil. 2025

·

A séjourné 1 nuit

Brilliant for jumping on the DLR into town, 1minute from the 2nd floor entrance.

10

Kyle

12 oct. 2024

·

A séjourné 3 nuits

If you have a conference or working at the excel it’s the best possible choice as it’s connected to the building

8

Michael

12 nov. 2025

·

A séjourné 6 nuits

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

8

Gretchen

10 juil. 2025

·

A séjourné 5 nuits

Nice property. Extremely close to the underground subway, which is great. Just a little far from all the attractions.

10

Claire

9 mars 2025

·

A séjourné 2 nuits

Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.

6

Danielle

24 juin 2023

·

A séjourné 2 nuits

Air conditioning did not work had to move rooms and it still did not work. Major construction going on next to hotel.

8

Mark

22 août 2024

·

A séjourné 4 nuits

Room was comfortable but sadly there was building work opposite from 0800 every day (Mon -Thu) which also impacted our safer walk to other side of Excel meaning we had to walk on road.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent bien noté avec un large choix, mais certains ont trouvé la nourriture moyenne ou trop chère, les options végétaliennes limitées, ou le service lent. Des problèmes occasionnels comprenaient des fermetures pour des fonctions privées et un problème d'hygiène isolé.

Avis de voyageur à ce sujet

8

Amina

4 août 2024

·

A séjourné 1 nuit

Nice rooms, clean and spacious. Meals too overpriced and not really tasty, breakfast less variety of vegan items.

8

Mark

21 mai 2025

·

A séjourné 1 nuit

Great location for the ExCel and getting to the city. Hotel staff are very excellent, really great service. Hotel comfortable, evening menu is good. Breakfast menu is reasonable. Gym is spacious, equipment is pretty good for a hotel. Pool and spa a bonus. A good stay and would definitely boom again.

6

Kimberley

25 oct. 2025

·

A séjourné 2 nuits

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

8

Phillip

23 nov. 2025

·

A séjourné 1 nuit

Breakfast was good and room was clean

8

Liam

16 mars 2025

·

A séjourné 2 nuits

The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.

6

Amanda

23 juil. 2025

·

A séjourné 2 nuits

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

2

FARAH

25 juin 2025

·

A séjourné 3 nuits

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

4

Daniel

16 févr. 2025

·

A séjourné 1 nuit

Staff were friendly and the room was clean but the pool was not in working order for half the trip and then when it was it became apparent it was an unheated pool (unadvertised) so not suitable for kids. Also the restaurant has a limited vegan menu

2

Gerard

12 juin 2025

·

A séjourné 1 nuit

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

10

graham

11 mars 2025

·

A séjourné 1 nuit

Great hotel, really nice breakfast, reasonable parking (£20) per night,

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	137 $US
février	179 $US
mars	265 $US
avril	203 $US
mai	289 $US
juin	274 $US
juillet	276 $US
août	146 $US
septembre	283 $US
octobre	264 $US
novembre	246 $US
décembre	201 $US

di	lu	ma	me	je	ve	sa
1 $209	2 $792	3 $961	4 $927	5 $174	6 $166	7 $156
8 $117	9 $128	10 $371	11	12 $221	13 $181	14 $217
15 $504	16 $447	17 $313	18 $573	19 $573	20 $166	21 $453
22	23	24 $289	25 $333	26 $167	27 $173	28 $235
29 $117	30 $128

Aloft London ExCeL

Prix pour Aloft London ExCeL

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Urban, Chambre, 1 très grand lit

aloft, Chambre, 1 très grand lit

Chambre Familiale, 2 lits doubles

Suite Exécutive, 1 chambre

aloft, Chambre, 2 lits une place

Avis des voyageurs sur Aloft London ExCeL

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Londres ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $166	22 $242	23 $439	24 $616
25 $182	26 $131	27 $150	28 $138	29 $134	30 $134	31 $302