Pirates Village

Jättebra hotell! Showerna var över förväntan och var av hög standard. Bra pooler, läge och fantastisk personal som verkade gilla sina jobb.

There was an issue on arrival as I initially booked through Expedia and extended the stay direct through the hotel and although it had all been sorted and confirmed via email it wasn't when I arrived and I was then overcharged and told there was nothing they could do about it 😱. Thankfully it was all corrected by the reception manager the next day. A few negatives. When we arrived there was a whole day of Halloween activities shown for 31st Oct and all but two of these were cancelled by the morning so not much going on at all. The shows are great if you book a table which is £30-£40 extra per night. Not much chance of seeing anything if you don't book. Although there were lifeguards at every pool we and many others saw older kids holding younger kids underwater and the lifeguards didn't seem to care at all. Positives. The activities they do put on are really good, as are the shows. It feels very secure. There are cameras overlooking all the communal areas. Always someone on reception. Often staff at the door checking wristbands. Pools are different depths and temperatures so should be something to suit everyone. I'd say it suits children up to age 12. There is really nothing going on for older kids and not much to do locally. If we were to go again I'd have a much better idea what to expect and could plan it better. Based on the info I had before booking it was it was a bit of a disappointment.

Great family hotel Clean ans friendly

We stayed for four nights to celebrate my son’s birthday. The hotel’s pirate theme is fantastic, the pools are enjoyable, and the entertainment team, bar staff and waiters work incredibly hard. Unfortunately, the pools were closed twice during our stay due to contamination incidents. The food was disappointing, with very limited choice and a standard more in line with a 2-star hotel. The biggest issue was the evening entertainment seating. Around 20 tables were reserved for VIP guests, requiring an additional €30–40 to secure a seat. For a hotel charging over £500 per night, this is unacceptable. On my son’s birthday, he wanted to watch the show. He is autistic and requires close supervision, so I quietly placed a single chair at the side after finding no available seating, despite around 18 VIP tables remaining empty. A supervisor named Beverley approached almost immediately. I explained the situation and my concerns, but she was dismissive and offered no reasonable solution. Instead, she suggested I sit on the wet artificial grass or watch from the restaurant, around 50 metres away, where there was no air conditioning despite temperatures of 35°C. When I said I intended to make a complaint, she simply replied that I could “do what I wanted.” I later discovered from reception that Beverley was the supervisor, which made the interaction even more disappointing. Honestly this hotel really isn’t worth the money. Poor food, poor drinks quality, poor management

Great for families, food and little basic. Updating the rooms but not all were completed. Sunbeds need organising as quite a few where reserved with towels then not used . Mermaid experience was quite expensive. Entertainment was to high standard,