Name: InterContinental Costa Rica at Multiplaza Mall by IHG
Address: In front of Multiplaza Shopping Center, San Rafael, San José (and vicinity), Cantón Escazú, Costa Rica, San José (and vicinity), San José Province, Costa Rica
Rating: 8.4

Guest reviews

8.4

Very good

Based on 668 verified reviews

Who stays here?

Business

49%

Couple

25%

Family

13%

Group

7%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At InterContinental Costa Rica at Multiplaza Mall by IHG, travelers like the convenient mallside location, attractive pools, solid gym and spa, and often friendly staff, but note recurring service inconsistencies, dated areas, and various maintenance or room-quality issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Shiraz

4 weeks ago

·

Stayed 2 nights

Clean room however breakfast was poor for a 5 star hotel

10

Yamilet

Mar 30, 2026

·

Stayed 3 nights

Great

6

Karolina

Feb 14, 2026

·

Stayed 1 night

Great hotel but it would be nice if some room detail were take care off. Our coffee maker was not working and our lotion in the bathroom had water inside the bottle instead of a lotion.

10

Jalal

Jan 18, 2026

·

Stayed 4 nights

Good experience. Thank you.

8

Carla Maria

Jan 16, 2026

·

Stayed 1 night

The InterContinental is an okay hotel — very much in the classic American style: large, convenient, and functional, but lacking personality. A few things really brought the experience down. The minibar/fridge service was frustrating: the refrigerator comes locked, and it took far more effort than it should have to get it opened. This was especially inconvenient because I needed to store medication that must be kept refrigerated. Another downside is the carpeted hallways. As someone with allergies, this can be challenging unless the cleaning is absolutely impeccable — and here, it didn’t feel quite reassuring enough. Overall, it’s not the kind of hotel that makes you feel like you need to come back. That said, the other options in the area aren’t very different either.

In front of Multiplaza Shopping Center, San Rafael, San José (and vicinity), Cantón Escazú, Costa Rica

Location

With a stay at InterContinental Costa Rica at Multiplaza Mall by IHG in San Rafael, you'll be connected to a shopping center, just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José. This family-friendly hotel is 1 mi (1.7 km) from Avenida Escazú Shopping Center and 3.6 mi (5.7 km) from Business Center Forum 1.

Multiplaza Mall Escazu(0.2 miles)

Plaza Itskazú(0.7 miles)

Plaza Tempo(0.9 miles)

Hospital Cima San José(1 miles)

Avenida Escazú Shopping Center(1 miles)

Refugio Animal de Costa Rica(1.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self-parking is available on-site for a fee of CRC 8630.00 per day. Uncovered valet parking is also offered at a fee of CRC 7800 per day. Reservations are not required.

A buffet breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately CRC 16500 for adults and CRC 8250 for children.

The hotel does not allow pets, but service animals are exempt from this policy.

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

The hotel features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas and rooms. However, specific details about bathroom accessibility are not mentioned.

The hotel is located in front of Multiplaza Shopping Center in Escazu, just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José. Other nearby attractions include Avenida Escazú Shopping Center (1 mi) and Business Center Forum 1 (3.6 mi).

Yes, the hotel features three outdoor swimming pools, including a heated pool and a children's pool. Pool access is available from 6:00 AM to 6:00 PM.

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. The hotel is family-friendly, offering amenities suitable for children.

InterContinental Costa Rica at Multiplaza Mall by IHG

Amenities

Property description

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