The Lensbury

Only loss of star was bathroom shower did not drain quickly and left the floor under water Staff dealt with it.

Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.

First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.

The bar was closed for refurbishment and we only found out a couple of days before the trip. They allowed us to use the member area but it did mean drinks etc were limited to what was bottled. It was also very small so very loud when it started to fill up. The room we were in was in another building which we got lost trying to find, a map would have been helpful. The room was small but clean. The floor did creak loudly no matter where you stood which was annoying for us but imagine worse for the people below. We booked a standard room and won’t do that again. Will only go back when the refurb is complete

Meals excellent, my room in need of refurbishment