Name: SureStay Plus Hotel by Best Western Buckhannon
Address: 2 Northridge Dr, Buckhannon, West Virginia, United States of America, Buckhannon, West Virginia, US
Price range: $84–$187 per night
Rating: 8.4

What guests think

Across recent reviews, SureStay Plus Hotel by Best Western Buckhannon stands out for very clean rooms, friendly staff, comfortable beds, and a generally satisfying breakfast that many guests praised for quality, contributing to an easy, pleasant short stay.

Common drawbacks include occasional TV or internet issues, noise from thin walls or rooms near the lobby, and a few reports of delayed check-in or incorrect room types. Guests describe the setting as convenient and generally quiet, with some dining within walking distance but limited overall walkability for certain needs. Expect a comfortable stay with dependable basics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

8

Janet

Apr 15, 2023

·

Stayed 1 night

My room was too close to the elevator so the dings were annoying. Best solution was the bathroom exhaust fan on a separate switch from the light, so that was great white noise!

10

Walter

May 21, 2025

·

Stayed 1 night

Brand New Hotel, amenities are nice, beds comfortable, modern showers & TVs. Super friendly staff. BAD internet connection. I couldn't only call or text on my phone and could not stream anything on laptop. But given location deep in WV mountains seems understandable.

8

Robin

Jan 18, 2025

·

Stayed 3 nights

I wasn’t happy with our room location, first floor right near the breakfast area was kind of loud at night because of a college team staying there. I wish they would’ve put us somewhere else. I will say the staff there was awesome and friendly, and the facility was clean and convenient. Also, for this early riser having coffee available in the lobby at 5:30 AM was great. I also want to note that during our stay, the area received 8 inches of snow, and the snow removal on the sidewalks and parking lot was prompt and thorough. I visit family in the area and will stay here again.

10

Tara

May 17, 2023

·

Stayed 1 night

Great pet friendly property. Great staff. Clean lobby and good basic breakfast. Mattress will probably need to be switched out soon. Overall a great stay!

10

Martha

Sep 27, 2025

·

Stayed 1 night

We were very impressed with our room, the staff were very pleasant, the parking was convenient and the breakfast was excellent! Highly recommend this hotel!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests highlight very clean rooms and well-maintained spaces. A few mention housekeeping lapses or missed details.

Related guest reviews

10

Arron

Jun 5, 2025

·

Stayed 3 nights

The staff was very friendly, rooms were clean.

10

Stephanie

Mar 23, 2025

·

Stayed 1 night

Extremely clean and well maintained. Very friendly staff willing to help.

8

daniel

Oct 25, 2023

·

Stayed 1 night

Bathroom needed to be double checked after they finished mopping. They were still hairballs on the floor.

10

Glenn

Jul 29, 2024

·

Stayed 9 nights

We enjoyed the property. The room was really clean. The breakfast was really good.

10

Dorothy

Jul 17, 2025

·

Stayed 1 night

Very clean and staff is super nice.

10

Kandas

Jun 10, 2025

·

Stayed 2 nights

Hotel was clean and staff was very pleasant. Would stay again.

10

Mao

Dec 2, 2025

·

Stayed 1 night

Very comfortable stay. We really enjoyed the service, cleanness and amenity, and breakfast.

10

Janine

Nov 11, 2025

·

Stayed 3 nights

Staff and facility are friendly, clean and accommodating.

10

Jody

May 3, 2025

·

Stayed 2 nights

The room was very clean and comfortable. The serve fresh baked cookies in the evening!

10

Patti

Jul 2, 2024

·

Stayed 1 night

I can't say enough good things about this hotel. It really does deserve an exceptional rating! Check-in went smoothly and everything was unbelievably clean. The bed was very comfortable and the air conditioner worked great! There was plenty of hot water and bath amenities. Breakfast offered a wide variety of hot and cold items. Another thing to note is that the room I had was on the front of the hotel but it was very quiet. I was surprised when I left that the parking lot was full as I had not heard anyone coming or going all night. This hotel provided a perfect night's rest and I will definitely stay here again when I am in the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, with many noting good beds and some spacious layouts. However, several report thin walls or noise near common areas and recurring TV or Wi-Fi issues, plus occasional bathroom layout limitations.

Related guest reviews

10

Linda

Oct 10, 2025

·

Stayed 1 night

The front desk lady was very nice and friendly. Our room was great. The bed was comfortable and the room was spacious.

10

Walter

May 21, 2025

·

Stayed 1 night

Brand New Hotel, amenities are nice, beds comfortable, modern showers & TVs. Super friendly staff. BAD internet connection. I couldn't only call or text on my phone and could not stream anything on laptop. But given location deep in WV mountains seems understandable.

2

Rob

Feb 24, 2024

·

Stayed 1 night

Tv did not work. Called desk, employee was friendly but didn’t know how to fix it. Went the whole night with no tv

6

Parker

Jan 7, 2025

·

Stayed 1 night

Tv cut in and out alot

8

Christine

Oct 20, 2024

·

Stayed 2 nights

This place was super clean. The staff were very kind. Pretty certain they built the walls out of cardboard though. If you can sleep through anything you are golden, otherwise you won’t sleep because of paperthin walls and doors that slam closed

10

Michael

Nov 17, 2024

·

Stayed 2 nights

Most comfortable hotel beds in buckhannon. I've stayed here when it was the microtel and now under New Management with Best Western sure stay. Good stuff friendly people. And there's always coffee in the lobby so that's a plus

6

Debbie

Sep 21, 2024

·

Stayed 1 night

Everyone was nice, hotel and room very clean. Noise level in the room was horrible from nextdoor, which had an adjoining room. Noise came through the connecting door. There is absolutely no counter space in the bathroom so we had to use the toilet seat to put our toiletries on. The bathtub didn't have a stopper so I had to use the shower.

8

Rich

Jul 13, 2025

·

Stayed 2 nights

Had trouble with TV needed to move the add on box around to get a picture. The situation with the 2 remotes made it confusing.

6

Barbara

Jul 19, 2023

·

Stayed 1 night

This place was like a bar. They had my room right next to the lobby and the doors are not sound proof. There were people playing cards and laughing and yelling up till at least 3 AM. Even with ear plugs in, I got no sleep.

8

Andrea M

Oct 2, 2023

·

Stayed 3 nights

TV did not work. Staff was very prompt in checking out the issue but could not figure out the problem either. Beds are comfortable, hotel is clean for the most part. Breakfast is good, but wish there was a little more selection but definitely not bad. Overall a good stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth or fast check-ins common. There are occasional complaints about late room readiness and, in a few cases, incorrect room assignments.

Related guest reviews

10

Linda

Oct 10, 2025

·

Stayed 1 night

The front desk lady was very nice and friendly. Our room was great. The bed was comfortable and the room was spacious.

2

Kellie

May 29, 2023

·

Stayed 1 night

I am appalled by the lack of responsibility here. We checked in at 7:30pm only to be told that they didn’t have a clean room ready for us and were told to wait 15 minutes. 15 minutes was really an hour and a half which caused us to miss our dinner reservation. The concierge said she was cleaning our room and she was almost done…only to say that they were going to clean a room upstairs for us. After waiting 90 minutes for our room, they tried to get us to book a single room instead of the double I paid for. Was this room not cleaned an hour ago?? Then we were told our room was cleaned and they ended up giving us the room that was cleaned over an hour ago…so why did they make us wait the extra 30 minutes for some other room?? This was absolutely horrible and I will never stay here again. Not to mention, this was 7:30pm!!! No excuses! They had a line out the door with other checkins. They were not prepared at all and did not give any sort of complimentary beverage or discount for our long wait.

2

Lynn

Sep 3, 2023

·

Stayed 1 night

Reserved a 2 queen room and was not given desired room. Only given a 1 queen room because “it was all they had.” I RESERVED the room… so my choice should be reserved in my name. Not given to another. Bed is like cardboard Customer service lacks. Will not be staying w/best western brand again.

10

Richard

Feb 13, 2024

·

Stayed 2 nights

I booked 3 rooms as family was coming into Buckhannon for a funeral. Reservations were esy to make online and everything was ready when we checked in. Staff was helpful in recommendations for various business and locations we needed. Continue the great work.

10

David

Sep 1, 2025

·

Stayed 2 nights

Friendly and helpful staff. Nothing negative about our experience.

10

Samuel

Sep 20, 2025

·

Stayed 1 night

Easy check in, nice location, friendly staff.

10

Dorothy

Jul 17, 2025

·

Stayed 1 night

Very clean and staff is super nice.

10

Bisiola

Jan 28, 2024

·

Stayed 1 night

Customer service. Check in was simple and accommodating

2

Charles

Sep 17, 2025

·

Stayed 1 night

They had no rooms ready, we had made reservations, it was after 3:00. And it didn't look like there would be any ready soon. We cancelled and went to another hotel.

10

John

Feb 25, 2024

·

Stayed 1 night

Fastest check in ever!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient and generally quiet, and some guests could walk to nearby dining. A few note limited walkability depending on needs.

Related guest reviews

8

Winifred

Nov 2, 2023

·

Stayed 1 night

Staff was super, but very cigarette dependent. They kept the property clean and neat. Easy on and off the highway. Tiny town. The room was clean and very small, but adequate. Breakfast was supposed to be available until 9:30 and I got there before 9 to find all that was available was biscuits and gravy. Tasty, but not what I expected. All in all, I'd say it's a good safe option.

10

Robert

Mar 18, 2024

·

Stayed 1 night

Receptionist was very nice. Convenient location.

8

James

Mar 12, 2023

·

Stayed 2 nights

This hotel was close to everything and nice and quiet

8

Calista

Oct 6, 2024

·

Stayed 2 nights

Not within walking distance of things.

10

Samuel

Sep 20, 2025

·

Stayed 1 night

Easy check in, nice location, friendly staff.

10

Julia

Oct 22, 2024

·

Stayed 1 night

Quiet area. Restaurant close by. Easy access. Clean room.

10

Tara

Aug 27, 2023

·

Stayed 1 night

The convenient location and the rates

10

Patti

Jul 2, 2024

·

Stayed 1 night

I can't say enough good things about this hotel. It really does deserve an exceptional rating! Check-in went smoothly and everything was unbelievably clean. The bed was very comfortable and the air conditioner worked great! There was plenty of hot water and bath amenities. Breakfast offered a wide variety of hot and cold items. Another thing to note is that the room I had was on the front of the hotel but it was very quiet. I was surprised when I left that the parking lot was full as I had not heard anyone coming or going all night. This hotel provided a perfect night's rest and I will definitely stay here again when I am in the area.

10

Monica

Feb 12, 2023

·

Stayed 1 night

Conveniently located

10

Debbie

Feb 1, 2025

·

Stayed 1 night

Worked perfectly for us. Able to walk to dinner. Breakfast was great. Room was very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality and variety, and small touches like evening cookies and early coffee are appreciated. Some find the selection basic or repetitive.

Related guest reviews

10

Samuel

Jun 11, 2024

·

Stayed 3 nights

The breakfast was outstanding. There was plenty variety of food choices. The prepared food was fresh and hot. All the food offered was frequently replenished and never ran out. The staff was friendly and accommodating and the service excellent. I would definitely recommend this hotel and stay there again.

8

Gregory

Apr 20, 2024

·

Stayed 1 night

My stay was for business on the area. Everything was fine but we could hear door slamming from outside our room. Breakfast was on par with other similar hotels. Very basic. Very clean room.

8

Robin

Jan 18, 2025

·

Stayed 3 nights

I wasn’t happy with our room location, first floor right near the breakfast area was kind of loud at night because of a college team staying there. I wish they would’ve put us somewhere else. I will say the staff there was awesome and friendly, and the facility was clean and convenient. Also, for this early riser having coffee available in the lobby at 5:30 AM was great. I also want to note that during our stay, the area received 8 inches of snow, and the snow removal on the sidewalks and parking lot was prompt and thorough. I visit family in the area and will stay here again.

10

Glenn

Jul 29, 2024

·

Stayed 9 nights

We enjoyed the property. The room was really clean. The breakfast was really good.

10

Martha

Sep 27, 2025

·

Stayed 1 night

We were very impressed with our room, the staff were very pleasant, the parking was convenient and the breakfast was excellent! Highly recommend this hotel!

10

Mao

Dec 2, 2025

·

Stayed 1 night

Very comfortable stay. We really enjoyed the service, cleanness and amenity, and breakfast.

10

Jody

May 3, 2025

·

Stayed 2 nights

The room was very clean and comfortable. The serve fresh baked cookies in the evening!

8

Andrea M

Oct 2, 2023

·

Stayed 3 nights

TV did not work. Staff was very prompt in checking out the issue but could not figure out the problem either. Beds are comfortable, hotel is clean for the most part. Breakfast is good, but wish there was a little more selection but definitely not bad. Overall a good stay.

10

Patti

Jul 2, 2024

·

Stayed 1 night

I can't say enough good things about this hotel. It really does deserve an exceptional rating! Check-in went smoothly and everything was unbelievably clean. The bed was very comfortable and the air conditioner worked great! There was plenty of hot water and bath amenities. Breakfast offered a wide variety of hot and cold items. Another thing to note is that the room I had was on the front of the hotel but it was very quiet. I was surprised when I left that the parking lot was full as I had not heard anyone coming or going all night. This hotel provided a perfect night's rest and I will definitely stay here again when I am in the area.

4

John

Jan 22, 2024

·

Stayed 2 nights

The TV system was the worst I have ever seen. I could not get the TV to display network channels. Finally had to ask the desk clerk to come to the room and find the channels and even she had troubles finding local channels. The toilet leak around the front on the floor and the sink leaked, I have stayed in Best Westerns for years and this was the worst stay I have ever had. Also breakfast was the same every day.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$78
March	$76
April	$79
May	$91
June	$91
July	$84
August	$86
September	$90
October	$86
November	$78
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $134	17 $90	18 $104	19 $105
20 $87	21 $88	22 $91	23 $90	24 $88	25 $114	26 $114
27 $91	28 $94	29 $94	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $100	3 $113
4 $93	5 $91	6 $90	7 $107	8 $125	9	10 $187
11 $89	12 $84	13 $95	14 $90	15 $93	16 $124	17 $99
18 $88	19 $91	20 $93	21 $91	22 $91	23 $99	24 $100
25 $86	26 $92	27 $91	28 $93	29 $92	30 $99	31 $99

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave ()

Junior Suite, 1 King Bed with Sofa Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave ()

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Buckhannon

Have a question?

Prices for upcoming dates