Name: Hotel Emma
Address: Prästgatan 31, Östersund, Sweden, Östersund, Jamtland County, Sweden
Rating: 9.07

Guest reviews

9.1

Superb

Based on 1,207 verified reviews

Who stays here?

Business

22%

Couple

38%

Family

19%

Group

13%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Across the reviews, Hotel Emma is praised for its warm, personal service and very central pedestrian street location, while the older building brings quirks like dated decor and occasional noise, and practical considerations around access can affect some stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

sean

25 Oct 2025

·

Stayed 6 nights

The room was very clean and staff were very friendly and helpful. I really enjoyed the free breakfast at the cafe across the street that’s associated with the hotel. There’s plenty of really nice shops and restaurants all around the hotel. Excellent place for walks in town or down by the lake. Absolutely loved my stay.

10

Andrii

18 Oct 2025

·

Stayed 1 night

Surprisingly, this turned out to be one of my best hotel experiences in Sweden. Everything felt just right — from the overall atmosphere to the small details. The place has a pleasant vibe, the staff are attentive without overdoing it, and the room was cozy, clean, and comfortable. Breakfast was really good, with fresh options and a calm setting to start the day. The whole stay felt effortless — smooth check-in, quiet nights, and a sense that everything is taken care of. It’s rare to find a hotel where everything simply works as it should, but this one definitely managed that. I’d be glad to come back.

10

Anna

26 Aug 2025

·

Stayed 1 night

We loved our stay at Hotel Emma. We arrived late and used the self-check in service, which was very smooth. We were not in Östersund very long, so it was wonderful to stay in a central location to get a feel for the town. Loved that they sold some local products in their lobby. Great breakfast.

10

Michael

18 Aug 2025

·

Stayed 1 night

The room was well equipped. The Breakfast was very good. I missed nothing. Our room (33) could use a renovation. The ceiling was cracked and the paint was peeling. The hotel staff was very friendly and accommodating.

8

Sergey

2 Jul 2025

·

Stayed 1 night

Frendly staff.

Prästgatan 31, Östersund, Sweden

Location

With a stay at Hotel Emma in Östersund, you'll be just steps from Stadsmuseum and Kärnan Östersund. This hotel is 0.2 mi (0.4 km) from Badhusparken and 0.2 mi (0.4 km) from Ostersund Town Hall.

Stadsmuseum(0.1 Miles)

Kärnan Östersund(0.2 Miles)

Ostersund Town Hall(0.2 Miles)

Mittpunkten Mall(0.2 Miles)

Badhusparken(0.2 Miles)

Östersund Centrum(0.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM.

Pets are allowed in specific rooms only, with a fee of SEK 135 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

The property is located just steps from Stadsmuseum and Kärnan Östersund, approximately 0.2 miles from Badhusparken and Ostersund Town Hall.

Children stay free when occupying the parent or guardian's room, using existing bedding.

Cribs are available for a fee of SEK 75 per night, and rollaway beds are available for SEK 375 per day. Advance request or confirmation is required for both.

Hotel Emma

Amenities

Property description

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