Name: Sheraton Philadelphia Downtown
Address: 201 North 17th Street, Logan Square, Philadelphia, Pennsylvania, USA, Philadelphia, Philadelphia County, US
Price range: 129 $–774 $ per night
Rating: 8

Was Gäste sagen

Im Sheraton Philadelphia Downtown loben Gäste wiederholt die zentrale, fußläufige Lage und das freundliche Personal, während sie komfortable und oft geräumige Zimmer hervorheben. Allerdings werden immer wieder Nachteile wie unregelmäßige Warmwasserversorgung, gelegentliche Mängel in der Reinigung, Wartezeiten bei den Aufzügen und teures Parken genannt.

Oftmals wird die praktische Ausstattung vor Ort, wie die Lobbybar, Starbucks und das Fitnesscenter, hervorgehoben. Während stark frequentierter Veranstaltungen wird von unterbesetzten Restaurants, langsamer Reaktion und Verwechslungen bei Reservierungen oder Zimmertypen berichtet. Erwarten Sie eine günstige Basis und komfortable Zimmer, planen Sie aber mit gelegentlichen betrieblichen Schwierigkeiten.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Parkplätze sind vorhanden, werden aber oft als teuer beschrieben; die Aufzüge ziehen immer wieder Beschwerden über lange Wartezeiten oder Fehlfunktionen auf sich. Gäste erwähnen ein gutes Fitnesscenter und eine nette Lobby-/Bar-Ausstattung, während sie darauf hinweisen, dass es keinen Pool und nur wenige zusätzliche Annehmlichkeiten wie einen Geschenkeladen, Mikrowellen oder Eis gibt.

Reinigung

Die Rückmeldungen sind gemischt: Viele finden die Zimmer sauber, aber es gibt wiederholt Berichte über staubige Bereiche, fleckige Bettwäsche oder Teppiche, gelegentliche Schädlinge und eine uneinheitliche Reinigung, wobei einige Badezimmer besser instand gehalten werden müssen.

Zimmer

Die Zimmer sind generell geräumig und komfortabel, mit einigen ruhigen Etagen und Stadtblick, obwohl die Einrichtung veraltet wirken kann und Geräusche oder HVAC-Geräusche sich ausbreiten; einige bemängeln durchgelegene Matratzen oder flache Kissen.

Dienstleistung

Der Service wird häufig als freundlich und zuvorkommend gelobt, doch mehrere Bewertungen beschreiben Verwechslungen beim Check-in oder bei Reservierungen, langsame Reaktion auf Anfragen und Personalmangel bei stark frequentierten Veranstaltungen.

Ähnliche Gästebewertungen

10

Kristina

26. Nov. 2025

·

Aufenthalt am 1 Nacht

Quiet room, comfortable bed. Staff at check in, check out, and concierge were welcoming and helpful. Great location for visiting the city sights including the Rodin and Art Museum.

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10

Courtney

11. Apr. 2025

·

Aufenthalt am 2 Nächte

The staff was excellent. Everyone was extremely friendly and helpful.

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10

Cynthia

22. Juni 2025

·

Aufenthalt am 2 Nächte

Everyone was very accommodating at the hotel from the time I checked in even to the morning having breakfast before I left. The staff is amazing there I really enjoyed my stay.

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4

Gabriela

19. Mai 2023

·

Aufenthalt am 1 Nacht

Staff was slow to help. I didn't get the room that booked. No price adjustment was made for getting a downgrade. Waited 20 minutes to get my bags (nobody at the bell desk), and my taxi wasn't scheduled. I requested the room that I paid for, but they didn't provide it. They didn't checked me in at 6:40 am when I arrived, and when I came back at 1 pm I was put on a waitlist with 20 people ahead of me. I was the first one that arrived that day. Why was I on a waitlist #20? Not right. $500 tax for a night in a downgraded room and no price adjustment? Terrible customer service! There wasn't anyone at the bell desk because they lost the bags of another customer and were looking for them, and nobody was helping the other customers while they were looking for the lost bags. Terrible Service!

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6

Tarek

22. Mai 2025

·

Aufenthalt am 4 Nächte

I stayed at the Sheraton Philadelphia Downtown recently, and unfortunately, my experience was quite disappointing. On the first night, I returned to my room around 7:30 PM only to find it had not been cleaned. I called the front desk three times (at 7:30, 8:00, and 8:30 PM) with no resolution. I eventually had to go downstairs in person, only to be told that housekeeping had already left for the day. While housekeeping did show up for the rest of my stay, the quality left much to be desired. The bed was made, but there was still litter and empty cups left on the floor — not what I would expect from a hotel of this caliber. Overall, the service felt inattentive, and the lack of follow-through left a poor impression. I hope the management takes this feedback seriously, as this hotel has potential but needs improvement in both service responsiveness and room cleanliness.

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4

Trevor

23. Juni 2025

·

Aufenthalt am 3 Nächte

My check in experience was a nightmare. I was due to check in on Thursday June 19th for the New Balance Nation track meet. My flight was cancelled and there were no other flights to Philly that day. Travelocity contacted the property to inform the. Of the situation and confirmed I would not be marked as a no show and early check in on Friday would be available. Upon arrival, I was first told I was marked as a no show, even though my stay was prepaid. The staff was completely unempathic and told me to wait in the lobby while they sorted it out. I had to keep checking for an update as no one offered to update me in person or with a simple call or text. I waited in their lobby for two and a half hours, my son sleeping on a couch. Only when I re escalated through Travelocity did the hotel get me a room. I walked up and the Front Desk clerk just handed me a key. No apology for the wait, did not say a word.

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10

Richard

24. Apr. 2023

·

Aufenthalt am 2 Nächte

Hotel staff is amazing. They took care of a little issue when we first got there quickly and were pleasant about it. Everyone there smiled and would say hello.

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10

Sheila

23. Juli 2025

·

Aufenthalt am 1 Nacht

Great hotel, Nisha was wonderful at check in, all staff were friendly and helpful. Room and beds were comfortable. Will definitely stay here again.

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2

Mike

16. Feb. 2025

·

I booked and PAID for (Jan 28, 2025) a Club Room, 1 King Bed with Sofa bed, Business Lounge Access (High Floor). When I arrived (Feb 13, 2025) I was told the room was given to another customer and that they would book us into a "deluxe" room. Unfortunately, THAT room had no Sofa bed. My daughter went back down to the front desk and asked for a different room. She was told they had nothing and a roll away bed would be sent ASAP. It never showed. She called twice and was told that the bed was coming. Nothing showed. Someone had to SLEEP ON THE FLOOR Thursday night! The front desk manager's name is Nikki. She was less than helpful. I expect a full refund for my reservation. I intend to contact the Sheraton as soon as I launch this review. If I can't get satisfaction, I will contact Expedia directly next. If that is unsuccessful, I will contact my credit card company and file a formal complaint. I am an extremely unhappy customer. The Sheraton Hotel is to blame. Expedia needs to force them to refund my reservation ($306.21) in full.

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2

James

31. Aug. 2025

·

Aufenthalt am 1 Nacht

Didn’t seem like the front desk was willing to make anything happen. Spent over 200 on a booking website they claimed they couldn’t find so went out of pocket for a room. Also a 2nd room for young girls from Canada who planned to sleep in a vehicle after a concert. Deciding to help out got them a room for the night before the travel back. 800 dollar night and I got attitude and multiple attempts to charge my account without contacting me.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstige, fußläufige Basis in der Nähe wichtiger Museen, des Reading Terminal Market, öffentlicher Verkehrsmittel und Sehenswürdigkeiten in der Innenstadt; mehrere Gäste fühlten sich auch beim Bewegen in der Umgebung wohl.

Gastronomie

Die Restaurants und die Bar vor Ort erhalten viele positive Bewertungen für Qualität und freundliches Personal, aber einige Gäste hatten mit begrenzten Speisekarten, langen Wartezeiten oder kalten Gerichten zu kämpfen, wenn es stark frequentiert war.

Monat	Durchschnittspreis
Januar	145 $
Februar	187 $
März	232 $
April	210 $
Mai	323 $
Juni	293 $
Juli	276 $
August	182 $
September	219 $
Oktober	234 $
November	201 $
Dezember	126 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8 $166	9 $135	10 $135	11 $158	12 $179
13 $129	14 $256	15 $774	16 $225	17 $157	18 $168	19 $202
20 $148	21 $179	22 $168	23 $168	24 $152	25 $168	26 $168
27 $137	28 $243	29 $774	30 $472

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $146	2 $168	3 $179
4 $147	5 $147	6 $205	7 $204	8 $152	9 $184	10 $230
11 $245	12 $282	13 $341	14 $146	15 $149	16 $258	17 $258
18 $141	19 $147	20 $172	21 $149	22 $147	23 $304	24 $444
25 $698	26 $314	27 $253	28 $147	29 $147	30 $172	31 $163

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Was Gäste sagen

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