Name: Kwa'lilas Hotel
Address: 9040 Granville Street, Port Hardy, Canada, Port Hardy, British Columbia, CA
Price range: US$98–US$218 per night
Rating: 8.4

What guests think

At Kwa'lilas Hotel, travelers highlight clean, culturally rich spaces with comfortable beds, friendly service, and the convenience of an on-site pub and easy parking, in a location walkable to town and handy for late-night ferry arrivals.

Common issues include slow or understaffed service at times, rooms occasionally not ready at 4 pm, and noise from hallways or sports teams. While most guests find rooms modern and comfortable, several report bathroom maintenance lapses, limited TV quality, and sporadic Wi‑Fi or HVAC noise. Expect a comfortable, culturally distinctive stay with simple amenities and generally good food, best suited to visits before or after the ferry.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pub/restaurant, gift shop/gallery, and free parking are frequently noted and appreciated. Amenities feel simple, with periodic closures or limited service and a few comments about scarce accessible parking, no guest laundry, and no vending late at night.

Related guest reviews

10

Edward

6 Feb 2026

·

Stayed 3 nights

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

8

Alida

11 Aug 2023

·

Stayed 2 nights

There is only one handicapped parking spot which made it really hard to get out of the car when it was occupied

8

Edwina

17 Jul 2025

·

Stayed 2 nights

Nice newish building. Staff very accomplish. Easy access to our room from the back parking lot. Nice big restaurant, good menu. Licensed. Pool tables, tvs. Pillows are fabulous, comfy crisp bed and sheets. Definitely recommend

8

Donna

29 Jun 2024

·

Stayed 1 night

Great property overall. The only thing missing was a vending machine to get snacks or drinks from late at night. We arrived on the ferry which didn’t get in till 1 AM and looking for a bottle of water. We were told to walk up to the gas station about 15 minutes down the road, which I’m not about to do with the two year old!

10

Adrienne

19 Dec 2024

·

Stayed 3 nights

Awesome staff and restaurant in the hotel. However, the hotel does not have a washer or dryer, which would be nice if you’re staying longer.

8

Merryl

13 Aug 2023

·

Stayed 1 night

Very clean. Staff friendly and helpful. Could have had more disability areas for parking.

10

Helen

26 Aug 2025

·

Stayed 1 night

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.

10

Cheryl

29 Sept 2025

·

Stayed 2 nights

Very friendly staff and nice rooms. Both casual and formal dining options on site (reserve ahead for Ha'me'). Easy to find and plenty of parking.

10

Gregory

28 Aug 2023

·

Stayed 1 night

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

8

James

6 Aug 2025

·

Stayed 2 nights

no pool or excercise.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe the hotel and rooms as very clean or spotless. Some report lapses—mildew in showers, hair or stains left behind, and occasional housekeeping misses.

Related guest reviews

10

William

1 Dec 2025

·

Stayed 2 nights

This is my favourite hotel. The staff is excellent, the furnishings are beautiful, and the whole place is spotless. I will add the convenience of the restaurant is ideal. Truly world class!

4

Louise

21 Aug 2025

·

Stayed 1 night

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.

6

JoAnn

26 Jul 2025

·

Stayed 1 night

The carpet in our room was not clean - there were spilled old French fries & McDonald’s packaging under the bed. Not enough towels for 3 guests.

8

Nadine

7 Oct 2025

·

Stayed 1 night

Only criticism is that the cleaners need to do a better job cleaning the shower. There was quite a bit of pink surface mildew in the shower that could be easily wiped off.

10

william

21 Sept 2025

·

Stayed 1 night

advised the reception; 1 point of concern ( from someone who has designed and BUILT many resort hotels!) arrived lte and jumped into a quick shower BUT the residue if soap/cleaner on the shower base made it VERY slippery and treacherous ! No grab rails, no rubber mat- this could be a problem... shower base caulking also mildewed and failing ... otherwise nice stay!

10

Bart

16 Feb 2026

·

Stayed 1 night

The room was spotless and the staff was excellent

10

timothy

4 Oct 2025

·

Stayed 2 nights

Nice clean hotel.

6

Sarah

23 Aug 2025

·

Stayed 2 nights

Described as a luxury hotel, is a stretch. The rooms are quite small and in need of a deep clean. Pros: bed is comfy, linens are soft (did have some staining), ample parking, plenty of hot water, scent-free (no artificial air fresheners and the bath products weren’t heavily scented). AC worked well. Location. Wifi was strong. Cons: The shower has various types of mold in the caulking, and lots of dust on the lights and headboards. The fridge setting can’t be adjusted and froze everything we put in it (all our food for the next day’s hike). The bedside lights didn’t work on one of the beds. We asked the front desk for an extra blanket, waited an hour (it seemed like it was a busy time), didn’t get it. Went back later and asked again and was told there wasn’t any. Not one extra blanket in the entire hotel?? Front desk did not appear interested at all when we voiced our concerns. Not within the hotels ability to control, but to note the person above us was either a toddler jumping around or someone wearing heavy boots walking back and forth each night between 11pm-2am. Not sure if it’s sound proofing issue or just that person.

8

Amber

12 Aug 2025

·

Stayed 1 night

Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.

10

Darlene

3 Oct 2025

·

Stayed 2 nights

Very clean. Supplies replenished quickly. Quiet, beautiful artwork. Not expensive. Would highly recommend.

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AI-generated summary based on recent guest reviews

Rooms

Modern rooms with distinctive Indigenous decor and very comfortable beds; some are on the smaller side. Recurrent drawbacks include noise transfer, limited TV/cable quality, occasional loud AC/heaters, and minor functional gaps like few hangers or over-cold fridges.

Related guest reviews

8

Heather

17 Aug 2025

·

Stayed 1 night

Lovely rooms with decent sized bathroom but no curtains to close across the windows. While the blind limited visibility it didn’t block out sunlight in any way in the morning- bit odd. Turned up just after 4 (check-in time) to be told room was not ready, in fact 3 other couples were told the same thing, and no indication was given as to how long we’d have to wait . having just driven 5.5hrs I had no interest in jumping in car again to find something to kill time so I asked reception politely to go and find out how long and the chap came back with a room key. This is the reason why I am not giving a 5 star review. If checking time is so late in the day and guests stick to that time then rooms should be ready by then. Anyway hotel room was lovely and the fine dining restaurant was very very good so I would use this hotel again

8

Shampa

22 Aug 2024

·

Stayed 1 night

Got a ground level room with someones car parked right at the window looking in. Room was a bit small. Towels were arranged under the sink in a manner that they would definitely get wet as one uses the sink. The hotel was very pretty. We just had hoped for a better experience.

8

Linda

24 Jul 2025

·

Stayed 2 nights

Modern hotel with comfortable beds and great restaurant. Staff and check in great. Minor issues of fridge too cold and freezing food and clogged bathroom sink communicated at check out

6

David

17 Jan 2025

·

Stayed 2 nights

This is an old building elegantly updated with a strong and calming Indigenous presence. However, the old building is still a noisy one with sound transmitted from the floor above and the humming noise of the AC/heater in the room. The beds were very comfortable but the TV cable offerings were meagre.

8

richard

18 Oct 2024

·

Stayed 1 night

Staff was friendly and the place was nice and clean. The AC unit seemed old and quite loud but that was our only complaint

6

Bill

30 Sept 2025

·

Stayed 1 night

Everything was great except the tv/channels. I’ve stayed here many times and have had many different rooms and every tv has a scratching sound in the volume. There is very limited choices for tv channels.

10

Vivian

18 Nov 2025

·

Stayed 2 nights

The most comfortable beds ever! Decor was amazing and so educational.

4

Gwen

22 Sept 2025

·

Internet was awful- at least in my room at far end of corridor. i really needed it for work. Would not stay again

10

Sakolwan Klongkarn

26 Aug 2025

·

Stayed 1 night

Clean, quiet, and modern. Rooms are on the small side, but otherwise a pleasant stay

8

Brent

16 Nov 2025

·

Stayed 2 nights

Overall clean & comfortable room and hotel. Could use at least double the amount of hangers, from 3 provided

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Service

Staff are often praised as friendly, accommodating, and efficient, including during late-night ferry arrivals. However, service can be slow or understaffed, with occasional check-in delays and inconsistent front-desk responsiveness.

Related guest reviews

10

Craig

3 Aug 2025

·

Stayed 1 night

The staff at the hotel was very good. We got off the ferry from doing the inside passage at 12:30 AM and we went straight to the hotel and the staff were all up and ready to assist us even given the late hour. The beds were exceptionally comfortable and the room was very clean and decorated lovely. We would definitely stay here again considering how easy it was to get there after getting off the ferry so late. We were on two motorcycles and the parking was very easy and convenient for us. Because we stayed at the hotel we got 20% off food in the restaurant as breakfast is not included. It also had a really cute gift shop with indigenous themed items. We would absolutely stay here again.

6

Martin

25 Jul 2024

·

Stayed 1 night

Poor Customer Service!

10

Jessica

7 Oct 2025

·

Stayed 1 night

The front desk staff were amazing, as were the beautiful rooms! Beds and shower were great, room clean, and the check in process pleasant. There is a small gallery upstairs that is worth a visit, and the connected pub has great breakfast options. I checked in around 1am after getting off the ferry from Prince Rupert, and would highly recommend staying here if you're in Port Hardy!

4

Stanley

25 Oct 2025

·

Stayed 2 nights

It took a long time to check in as there was no one at the front desk. They have a bell. When I went to ring it, the person in front of me told me "I have have already rang it, but no one showed you. It was only when I rang the bell in an annoying manner someone showed up. I asked the front desk when I arrived if they had an iron. I was told - no they don't. I called the front desk the next morning and asked if they had an iron, they stated yes they do. I Left a the hotel's card on my door asking for maid service, but my room never got made up. I went to the restaurant on site, I took a long time before I got served. I tried to flag down one of the servers. She just walked by and said bruskley. "Your server will be with you shortly".

6

Claudia

1 Aug 2025

·

Stayed 1 night

Lady at the front desk was haughty and arrogant Not pleasant at all Believe you are understaffed as they were not sure our rooms would be cleaned by check in time

4

Sylvia

29 Jul 2025

·

Stayed 2 nights

The hotel on its own was absolutely fine. It was the poor service of the reception personnel which disappointed us the most. First our room wasn’t ready until 6:15 pm, while check-in started at 4pm. No time estimate was given when we arrived shortly after 4pm. Second, we noticed that the toilet in our bathroom wasn’t clean. We requested that it would be cleaned the next day (reported it to the receptionist), but nothing had happened when we came back to the hotel in the evening. We had our dinners at the pub of the hotel. One has to wait to be seated, but personnel was so overwhelmed that we waited 15 minutes at the door. At some point we simply sat down and service was much better after that. It seems to us that housekeeping and other personnel couldn’t deal with the number of rooms booked. The hotel had no vacancies left for the two nights we were there, so all the rooms must have been occupied. Personally I would book another accommodation when visiting Port Hardy next time.

10

Naomi

23 Aug 2025

·

Stayed 1 night

Exceptional efficient check in courteous staff.

10

Erik

8 Jul 2024

·

Everything at the hotel is new and very well designed. The beds are very comfortable. There is a pleasant scent in the lobby. I arrived with a large number of people at the same time and the lady at front desk quickly and efficiently checked everyone in. GREAT SERVICE!

4

chris

14 Aug 2025

·

Stayed 2 nights

First person meet at front desk was rude/not welcoming.

10

Brenda

18 Sept 2025

·

Stayed 1 night

They went out of their way to help me when I had an issue with my suitcase. Excellent service and friendly people. Also, someone is always there to help when coming off the late ferry after midnight.

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AI-generated summary based on recent guest reviews

Location

Convenient base for ferry travelers and a short, walkable distance to town, groceries, and the waterfront. Many note it’s quiet with easy, free parking.

Related guest reviews

10

Edward

6 Feb 2026

·

Stayed 3 nights

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

10

JOSEPH LAURIER

28 Mar 2025

·

Stayed 1 night

Great location easy access and great place to visit and stay

10

Deborah

29 Jun 2023

·

Stayed 1 night

Property is easy to find, rooms are clean and well laid out. There is a refrigerator which is nice. Walking distance to beach and grocery store. Breakfast included but not early enough if you’re catching the 7:30 am ferry.

10

Steven

21 Jul 2025

·

Stayed 3 nights

Walkable - central downtown area is within 7-10 minutes walking distance.

10

Kristi

23 Sept 2024

·

Stayed 1 night

Good rooms, great location to catch the ferry! Very comfortable beds.

10

Jason

9 Jul 2025

·

Stayed 2 nights

Nice, quiet location.

10

Carolyn

8 Sept 2024

·

Stayed 1 night

Lovely hotel, modern and convenient for the town

10

muna

29 Sept 2024

·

Stayed 1 night

Great location

10

Dolores

20 Sept 2025

·

Stayed 1 night

Super comfortable beds. Stayed before and after ferry to Bella Coola. Convenient location.

8

Kostas

26 Jul 2025

·

Stayed 1 night

I enjoyed having the convenience of the McDonald’s nearby, and the cleanliness of the hotel and room.

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Dining

The on-site pub and restaurant receive frequent praise for tasty meals and solid breakfasts. Downsides recur: slow or limited service, periodic closures or takeout-only, and occasional menu shortages.

Related guest reviews

2

Justin

23 Jul 2025

·

Stayed 1 night

Bathroom was not very clean. Numerous items on the menu were not available, we didn’t have to pay for our meals, but very unfortunate that a restaurant does not have the appropriate amount of food, especially when the room is costing nearly $300, simply out, it was disappointing.

10

George Peter

22 Jun 2025

·

Stayed 3 nights

Slow service for breakfast.

10

Carol

27 Jun 2025

·

Stayed 1 night

We were disappointed that the main restaurant was not functioning. Our meals in the pub took a long time due to shortage of staff.

10

Charles

23 Jun 2025

·

Stayed 2 nights

The hotel was clean and inviting the staff were friendly and helpful. The onsite restaurant offered and extensive menu and the food was excellent.

10

George

16 Sept 2025

·

Stayed 1 night

Excellent on all factors. Restaurant was an unexpected delight.

10

Diane

9 Oct 2024

·

Stayed 3 nights

Everything from the lobby to the room was super clean and beautifully decorated. The front desk person was friendly. The restaurant had really good fish and chips. There was ample parking.

10

Jonathan

25 Aug 2025

·

Stayed 1 night

We had a very smooth experience. The food was great and the service to match in the pub.

10

Gregory

28 Aug 2023

·

Stayed 1 night

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

10

Doug

25 Jun 2025

·

Stayed 1 night

A very comfortable hotel, with good comfy beds. We checked in after 4pm and our rooms(2) were not ready, we waited in the bar/restaurant area and had a drink for around 30 minutes before being able to get our rooms. We had a meal in the restaurant, which was very busy, and the service was quite slow. The food could only be described as mediocre.

10

Leigh

28 Aug 2025

·

Stayed 2 nights

This hotel exceeded our expectations! The décor and whole vibe was authentic, intentional, and very well kept. Staff were very friendly and accommodating, and we were blown away by the restaurant and pub. The pub’s food was excellent quality. Top notch- I will only stay here next time I visit!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $156	3 $156
4 $156	5 $152	6 $156	7 $156	8 $116	9 $119	10 $119
11 $119	12 $115	13 $115	14 $115	15 $115	16 $115	17 $98
18 $110	19 $100	20 $101	21 $100	22 $101	23 $98	24 $98
25 $101	26 $101	27 $108	28 $108	29 $115	30 $101	31 $101

Kwa'lilas Hotel

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room (Room, 1 King Bed, Mountain Side)

Room (Room, 2 Queen Beds, Mountain Side)

Guest reviews of Kwa'lilas Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Kwa'lilas Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $181	22	23 $181	24 $218	25 $177	26 $180
27 $180	28 $196	29 $168	30 $171