Ports of Call Resort

This resort was wonderful. Perfectly situated across from the beach with a free shuttle, lawn chairs and umbrellas provided. Walking distance from great restaurants and night life options. Would def recommended

Excellent location, just a short walk to lovely Grace Bay, shopping and restaurants! POC is a good value for the price. We really enjoyed the beach there and loved having chairs and umbrellas we could use. They also had volleyball, kayaks and paddle boards for guests. The hotel and pool are nice though really dated. Our room was missing a window screen and had a broken light, the AC didn’t work, and they had a water leak so shut off water one night. We liked the free breakfast and all day coffee. Staff were friendly and helpful. The welcome drinks, poolside bar, and pool table were a nice touch. We would definitely stay here again for the great location.

Only complaint is a bit musty smell in the room at times, and “fitness room” was musty smelling so we didn’t use it Everything else was great! Had balcony on second floor- great property

This was an interesting property. Although described as a "resort," I would not define it as a such. It's actually a hotel, a nice hotel, but a hotel. The so-called "resort" feature seems built around the fact that it's immediately adjacent to (i.e., across a very small parking lot) a few fun shops, good cafes/restaurants, and a nice bar. And the whole area is called "Ports of Call." BUT. . . there is NO restaurant actually in the hotel proper, which means no room service. They do, however, provide a nice daily hot breakfast. The pool is nice, while the hot tub/jacuzzi is only okay (barely big enough for 3 people, which is enough to make things a bit uncomfortable. lol). But overall it's a good value compared to some other nearby hotels that are OUTRAGEOUSLY expensive. And right across the street is a well-stocked big grocery store, pharmacy & even an Urgent Care (which I used cuz I got sand in my eye). Grace Beach is a stone's throw away & they'll take you in a golf cart. Staff is pleasant & nice (especially the sweet gals working breakfast). Oddly, the laundry for guests broke down, yet they never fixed it. But they did then do our laundry for same price had we done it ourselves. Towels for pool/beach are available at front desk. And best of all the place is quiet, quiet, quiet. Not a lot of partying here, which was nice. Oh, but, be warned that there is no elevator. It's a walk up to 2nd/3rd. No big deal for us, but a different story for older/disabled peeps. Very comfy.

VERY central location. Great food store across the street with a amazing sandwhiches! Also the pizza store directly across is sooo good! The Ports of Call was nicely laid out with a pool in the center, and rooms were quiet and spacious! NO elevators though!!

Staff was all very friendly and accommodating, the room was decent and met our needs, could use some deep cleaning and some upgrades. For the price it was worth it compared to the majority of resorts on the island. Can’t beat the location, right in the center of downtown Grace Bay Area. Quick walk to the beach or they have a golf cart shuttle available to drive you to and from. Beach/pool towels available to take with you, free use of resort chairs and umbrellas on the beach at no additional fee. Breakfast is included, but it did not meet our needs so we ate elsewhere - some days hot food was offered but most days it was boiled eggs, yogurt, cereal, and bagels/pastries. Plenty of good cafe and restaurant options nearby to choose from, and a grocery store across the street - just be sure to check if your room has a full kitchen or just a mini fridge. I’d definitely stay here again for the price and convenience alone.

We had a wonderful stay. The complimentary breakfast was delicious and filling. Offerings of eggs, fruit, cereal, bacon, coffee, juices, rotated during the week. Perfect way to start the morning. My husband used the fitness room every morning while I preferred a long walk past the shops along other resorts to begin the day. The staff was kind, attentive, and friendly. We enjoyed stand up paddleboarding and kayaking provided by POC staff at the beach. Fluffy beach towels were provided too. Taiwayne the manager led a fun Tuesday evening trivia, which was a nice way to meet fellow POC visitors! Watson assisted all with tuning in the Super bowl on our Youtube TV that is in the room. There are games and books available. Another favorite was the outdoor ping pong table & pool table by the pool. Bernard, Andrea and other staff were great! Location is perfect - walk to grocery store and plenty of restaurants. We walked to/from the Thursday Island Fish Fry (about 25 min for those used to walking). Great decision for us to book with POC!

Everything was great, a little construction going on for the days we were there, a little to loud during the day. Was not noted on the reservation and was unexpected affecting experience around the pool area

Loved staying here, very close to Grace Bay, and lots of good restaurants in walking distance. Close walk to a car rental place. Pool & hot tub were clean and enjoyable. Nice breakfast included and friendly staff. Would definitely stay here again.

The towel and lounger arrangements for the beach were excellent, but a more specific schedule for the shuttle to and from the beach would be helpful.

Flow of water from shower was weak, pool and hot tub were dirty, AC in room was very loud, shopping cart and bags of trash near one of the entrances.

Only complaint is a bit musty smell in the room at times, and “fitness room” was musty smelling so we didn’t use it Everything else was great! Had balcony on second floor- great property

Location of the resort was great. However for the price paid for the resort, room was not that spacious, room and hallways had a weird smell and breakfast was mediocre.

Unclean rooms and poor cleaning job every day Poor service - took over an hour to get towels Staff not friendly nor accommodating to help order a taxi to airport Place really went down hill since I stayed here 5 years ago

It’s average but clean , but they were bugs in the room

Staff was all very friendly and accommodating, the room was decent and met our needs, could use some deep cleaning and some upgrades. For the price it was worth it compared to the majority of resorts on the island. Can’t beat the location, right in the center of downtown Grace Bay Area. Quick walk to the beach or they have a golf cart shuttle available to drive you to and from. Beach/pool towels available to take with you, free use of resort chairs and umbrellas on the beach at no additional fee. Breakfast is included, but it did not meet our needs so we ate elsewhere - some days hot food was offered but most days it was boiled eggs, yogurt, cereal, and bagels/pastries. Plenty of good cafe and restaurant options nearby to choose from, and a grocery store across the street - just be sure to check if your room has a full kitchen or just a mini fridge. I’d definitely stay here again for the price and convenience alone.

The staff members were very friendly and helpful. Their attitude made our stay very pleasant. The hotel itself is clean and a close walk to the beach. We were glad that they provided us with towels, chairs, and an umbrella for the beach. The breakfast provided had a good variety and we liked that they provided ice water, hot water, and coffee all day. The hotel is close to a little shopping plaza which was very convenient for getting food throughout the day. Very nice place for families–especially ones with older kids. The only issue we had was with the shower temperature. The first day of our stay the water in our shower was very cold but the rest of the week it was burning hot. It was hard to find a balanced temperature. Overall we had a great stay here!

It is one of the more reasonably priced properties in a nice area. Walkable distance to restaurants. Across the street from a nice but pricey grocery store that has about everything you need. Staff was very friendly and accommodating. The grounds are beautiful.

Loved staying here, very close to Grace Bay, and lots of good restaurants in walking distance. Close walk to a car rental place. Pool & hot tub were clean and enjoyable. Nice breakfast included and friendly staff. Would definitely stay here again.

Internet service non existent, you would think its dial up from 1980 and not 2023. Breakfast was terrible, hair in the scrambled eggs, request to have boiled eggs and was refused. Hotel was empty our 2 rooms and probably another 4/5 guests max diring our stay. Request a better room with internet reception and was refused. Killed 4 cockroaches in my room. Moldy smell in the room, very unhealthy

No elevator. Doors to rooms don’t lock from the outside

This was my first time staying at this resort and was pleasantly surprised by the friendly staff. The rooms were spacious and the property was conveniently located to so many great restaurants as well as the close proximity to the beach. I will definitely return and will bring enough friends to enjoy the 3-bedroom villas that they offer!!

The main thing I disliked about the hotel is that I could not turn off the A/C in the room. It gets freezing at night and combined with the humidity, it feels damp and gross. During the more temperate months (off-peak season), it would be nice if we were able to control the A/C in our hotel rooms. Aside from that, the resort is pretty and the staff are polite. I enjoyed my stay. Definitely ask about access to the beach. Don't make the same mistake I did and walk aimlessly for 40 minutes

There was a Grocery Store directly across the street for cheaper options for food. Easy to find and easy access to shops. The Hot Water supply was spotty. Two days out of 5 there was no hot water for showering.

Loved the close proximity to shops & restaurants. Room was comfortable and clean. The only disappointment to me was their recent switch to YouTube and streaming access only on the TV. Would have preferred live news, rather than pre-recorded.

Service was generally not great. Fire alarm went off in the middle of the night 2 different nights. Constantly lost wifi signal. Nice location and clean, but would only rate 3 out of five overall at best.

The only thing I was not a fan of the property was the lack of hot/warm water. The water in this island gets pretty chilly due to the breezy and chilly nights, so management should invest in a better water heating system.

Stayed one night before travel to outer islands. Check in and check out was excellent and staff were great. Room had been refurbished but a few things like broken lights which are new and dirty floor were concerning. Air conditioners is old style and very loud and lot of corridor noise since not well sound proofed. With a couple of tweaks, this could be great.

It was convenient to the beach but the double rooms were not large enough for 4 people Need queen beds and a little more space

Hotel is in a good location great rooms and well cleaned daily - aircon is a large old unit which was quite noisy but worked! Staff were good. Lovely pool and pool area - though they played the same angst indie music quite loud on a loop all day! Beach staff were great - very helpful. Set in lovely gardens a few minutes from the beach with shops and restaurants on our doorstep.

I did not enjoy my stay here . Customer service could have been a whole lot better . The staff were not friendly & the boss son that was there VERY nasty! Attitude wise One of the receptionist there I believe her name is sandy , she was ok & she was nice for the most part . & the bar tender was cool . Next time I visit this beautiful island , I will NOT being staying here .

There are many issues with this hotel but the major one is the management. Nobody seems to be interested in doing their job and there is no management around to check what is going on.

The hotel is in a convenient location. Sandy (front receptionist) was excellent, very friendly and helpful. However, the other workers made us feel like we were bothering them. The bartender was very rude, most of these employees seemed mad that they were even there. I noticed a cockroach on the breakfast counter which grossed us out. When we brought the concern to a person working there, his response was “ok” Overall, you get what’s your pay for. The hotel is in a great location but I wouldn’t go back to it.

Check-in was not good. Check-in time was 3pm and we arrived at 3:15pm and the room was still not available. Waited about 45 mins for the room. Housekeeping has done a poor job in cleaning in general and did not provided replacement of soap and towels. The property is average. Sandy at the front desk was helpful in providing recommendation for beaches. The only saving grace.

Check in was horibble. Waited 1 hr to check in and we werent even doing an early check in. First front desk said tgey were cleaning the room, 15 mins i tried to check she couldnt contact the cleaning lady. They another 15 mins something was wrong with the room, then another 15 mins I kept checking in the front and still something wrong with the room. By this time they should have just given another room. Then the manager, said he doesnt want to give just any room, but after 1 hr of waiting, lots of travel I would take anything to accommodate us they just transfer us later. Front desk and manager did not even offer anything, an extra drink or atleast help with the bags for the inconvenience. I really wanted to like this place, it was close to everything but the pool was also dirty and cold. Breakfast was ok. But the staff was not friendly and did not care about the guests. They checking out, computer system was down. Just spend a little more else where. The manager himself said it is not a 5 star hotel but atleast have good staff to help the guests feel welcome. This place, aside from location is not worth booking.

Helpful professional staff,ideal location.

Sandy was amazing and very helpful… Joel was also very nice and pleasant… sandy was so helpful and informative … I looked forward to seeing her everyday!!

The staff members were very friendly and helpful. Their attitude made our stay very pleasant. The hotel itself is clean and a close walk to the beach. We were glad that they provided us with towels, chairs, and an umbrella for the beach. The breakfast provided had a good variety and we liked that they provided ice water, hot water, and coffee all day. The hotel is close to a little shopping plaza which was very convenient for getting food throughout the day. Very nice place for families–especially ones with older kids. The only issue we had was with the shower temperature. The first day of our stay the water in our shower was very cold but the rest of the week it was burning hot. It was hard to find a balanced temperature. Overall we had a great stay here!

It is one of the more reasonably priced properties in a nice area. Walkable distance to restaurants. Across the street from a nice but pricey grocery store that has about everything you need. Staff was very friendly and accommodating. The grounds are beautiful.

Terrific service. Sandy at the front desk made check in a breeze (accommodating a super early checkin which was so very much appreciated). The room was perfect for my family. Breakfast included was awesome to be able to make the most of your day Located just off of a beach where you have access to lounge chairs and umbrellas is incredible. Even met the owner one of the mornings. You can tell it is a well managed property. Would definitely come back!

Excellent location, just a short walk to lovely Grace Bay, shopping and restaurants! POC is a good value for the price. We really enjoyed the beach there and loved having chairs and umbrellas we could use. They also had volleyball, kayaks and paddle boards for guests. The hotel and pool are nice though really dated. Our room was missing a window screen and had a broken light, the AC didn’t work, and they had a water leak so shut off water one night. We liked the free breakfast and all day coffee. Staff were friendly and helpful. The welcome drinks, poolside bar, and pool table were a nice touch. We would definitely stay here again for the great location.

Loved it here and it’s in a prime location!

Centrally located in the Grace Bay area. The hotel has its own area on the beach with chairs and umbrellas. Great dining options nearby. We really enjoyed our stay there.

Overall I really enjoyed my stay. The hotel was clean and attentive. I wish it were directly on the beach however it’s about a 6 minute walk or there is a shuttle to take you. Also there is a private section on the beach. Lots to do within a walking distance. I will visit again.

VERY central location. Great food store across the street with a amazing sandwhiches! Also the pizza store directly across is sooo good! The Ports of Call was nicely laid out with a pool in the center, and rooms were quiet and spacious! NO elevators though!!

Great location

Excellent resort and location. Super clean rooms. Delish breakfast. The area is the best. It is walkable to restaurants and stores. Highly recommend

Convenient to Grace Bay. I’m walking distance to the beach and restaurant’s.

We had a wonderful stay. Rooms were clean and good size. The staff were amazing. 5 min walk to the beach and close to restaurants. Plenty of parking as well

It is one of the more reasonably priced properties in a nice area. Walkable distance to restaurants. Across the street from a nice but pricey grocery store that has about everything you need. Staff was very friendly and accommodating. The grounds are beautiful.

Nice location. Breakfast not as depicted but adequate. But scrambled eggs, coffee, juice and a few other thins ALWAYS running low or out. Beach chair saved early morning by some guests but not occupied until afternoon causing much difficulty in finding lounge chairs for us ordinary people. Not impressed by the pool bar. They would NOT extend check out for even one hours despite us spending almost $5k for our 7 day stay. It was all “okay” but could have been better.

The hotel was very small and quiet. It’s in walking distance to a lot of restaurants and entertainment. Wish the hotel offered more food options and had a better bar.

Clean, safe, basic plus level of stay. On vacation we like to look forward to breakfast, this wasn’t the case at ports of call.

Continental breakfast is in need of great improvement. Rooms were were nice enough and grounds were fair. Inexpensive compared to the island.

Perfect location but we didn’t enjoy the breakfast.

While this is not a luxury property, it was a great middle of the road option. Facilities were well kept. The room was clean, roomy enough and updated. The pool wasn't huge but adequate for the facility size and also well kept. A very short walk to the beach across the street and chairs and umbrellas were plentiful. The shuttle did not come often enough for us to make use of it but it really wasn't necessary with such a short walk to the beach. Breakfast was included which is a bonus for savings. There was fresh fruit croissants bread and eggs alternating between scrambled and boiled plus Yoplait yogurt. I was not impressed, but it got the job done. coffee and filtered water were available 24/7. The water was a huge bonus. The coffee was not the best. Plenty of stores and restaurants walking distance as well a grocery store that makes a fantastic deli sub or wrap hot or cold for only $7.50. It was big enough for my husband and I to split. The surrounding area was very nice, safe and lots to do. I would recommend this resort to anyone who doesn't have an unlimited or very big budget. We preferred to spend our extra cash on excursions and nice dinners out which I highly recommend. Also a kid friendly resort.

Staff was all very friendly and accommodating, the room was decent and met our needs, could use some deep cleaning and some upgrades. For the price it was worth it compared to the majority of resorts on the island. Can’t beat the location, right in the center of downtown Grace Bay Area. Quick walk to the beach or they have a golf cart shuttle available to drive you to and from. Beach/pool towels available to take with you, free use of resort chairs and umbrellas on the beach at no additional fee. Breakfast is included, but it did not meet our needs so we ate elsewhere - some days hot food was offered but most days it was boiled eggs, yogurt, cereal, and bagels/pastries. Plenty of good cafe and restaurant options nearby to choose from, and a grocery store across the street - just be sure to check if your room has a full kitchen or just a mini fridge. I’d definitely stay here again for the price and convenience alone.

Definitely needs updating! Be aware that you’re going to be with the clientele that’s “on a budget” Suuuuuper noisy guests, door slamming, speakers at the beach, pool, etc. No concept of quiet at all. Breakfast was subpar. Staff were amazing!

We had a wonderful stay. The complimentary breakfast was delicious and filling. Offerings of eggs, fruit, cereal, bacon, coffee, juices, rotated during the week. Perfect way to start the morning. My husband used the fitness room every morning while I preferred a long walk past the shops along other resorts to begin the day. The staff was kind, attentive, and friendly. We enjoyed stand up paddleboarding and kayaking provided by POC staff at the beach. Fluffy beach towels were provided too. Taiwayne the manager led a fun Tuesday evening trivia, which was a nice way to meet fellow POC visitors! Watson assisted all with tuning in the Super bowl on our Youtube TV that is in the room. There are games and books available. Another favorite was the outdoor ping pong table & pool table by the pool. Bernard, Andrea and other staff were great! Location is perfect - walk to grocery store and plenty of restaurants. We walked to/from the Thursday Island Fish Fry (about 25 min for those used to walking). Great decision for us to book with POC!

TV network extremely poor, food selection at complementary BKFT very poor and low quality. Apple & orange juice very poor quality PLEASE SEND ME FINAL BILL FOR MY STAY.