AluaSoul Ibiza - Adults only - Hyatt Inclusive Collection
From
US$120
/ night
Prices for AluaSoul Ibiza - Adults only - Hyatt Inclusive Collection
Select dates to see prices and availability
From
US$120
/ night
Monthly average prices
Nightly prices at AluaSoul Ibiza - Adults only - Hyatt Inclusive Collection average US$137 in the cheapest month (April) and US$379 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| April | US$137 |
| May | US$187 |
| June | US$291 |
| July | US$379 |
| August | US$348 |
| September | US$290 |
| October | US$335 |
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M
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Most expensive: July (~US$379)
Cheapest: April (~US$137)
About this property
Dip into one of the 2 outdoor pools or enjoy other recreational amenities including a health club and a sauna. This Mediterranean hotel also features complimentary wireless internet access and concierge services. Guests can catch a ride on ...
Amenities
Dip into one of the 2 outdoor pools or enjoy other recreational amenities including a health club and a sauna. This Mediterranean hotel also features complimentary wireless internet access and concierge services. Guests can catch a ride on the shuttle (surcharge), which operates within 500 meters.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Dining
Enjoy local and international cuisine at Terra, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Rooms
Make yourself at home in one of the 290 air-conditioned rooms featuring minibars. Your memory foam bed comes with Egyptian cotton sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
Located in Santa Eulalia del Rio, AluaSoul Ibiza -Adults Only - Hyatt Inclusive Collection is on the boardwalk/promenade, a 3-minute drive from Punta Arabi Hippy Market and 9 minutes from Marina Santa Eulalia. This hotel is 11.9 mi (19.2 km) from Benirras Beach and 12.1 mi (19.6 km) from Paseo Vara de Rey.
What's nearby
Punta Arabi Hippy Market(0.6 Miles)
Cala Nova(0.7 Miles)
Cala Martina(0.9 Miles)
Punta Arabi(1.2 Miles)
Playa de S'Argamassa(1.2 Miles)
Cala Llenya(1.4 Miles)
Cala Pada Beach(1.4 Miles)
Es Niu Blau(1.9 Miles)
Playa Cala Mastella(2.6 Miles)
Palacio de Congresos de Ibiza(2.6 Miles)
Marina Santa Eulalia(2.7 Miles)
Las Dalias Hippy Market(2.8 Miles)
Platja de Santa Eulàlia(2.9 Miles)
San Carlos Church(3.1 Miles)
Playa del Rio(3.3 Miles)
The preferred airport for AluaSoul Ibiza -Adults Only - Hyatt Inclusive Collection is Ibiza Airport (IBZ)(17.3 Miles)
Restaurant
Swimming pool
Room service
Tour desk
Housekeeping
Safe-deposit box
Location
Playa Es Cana, s/n - Santa Eulalia des Riu · Ibiza-España, Es Canar, Santa Eulalia del Rio, Balearic Islands, Spain
Punta Arabi Hippy Market (0.6 Miles)
Cala Nova (0.7 Miles)
Cala Martina (0.9 Miles)
Punta Arabi (1.2 Miles)
Playa de S'Argamassa (1.2 Miles)
Cala Llenya (1.4 Miles)
Room options
4
Double Room Single Use, Balcony
Room details
1 Single Bed
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Junior Suite, Balcony, Sea View
Room details
1 Double Bed
Sleeps 2
398 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Junior Suite, Balcony, Pool View
Room details
1 Double Bed
Sleeps 2
398 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Double Room Single Use
Room details
1 Single Bed
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Superior Double Room, Balcony, Partial Sea View
Room details
1 Single Bed
Sleeps 2
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Junior Suite, Balcony, Pool View (3 Adults)
Room details
1 Double Bed
and 1 Single Bed
Sleeps 3
398 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Double Room, Balcony
Room details
1 Double Bed
and 2 Single Beds
Sleeps 2
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Junior Suite, Balcony, Sea View (1 Adult)
Room details
1 Single Bed
398 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Superior Double Room, Balcony, Sea View
Room details
1 Double Bed
and 2 Single Beds
Sleeps 2
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Double Room, Balcony, Pool View
Room details
1 Double Bed
1 Double Bed
and 2 Single Beds
Sleeps 2
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Junior Suite, Balcony, Sea View (3 Adults)
Room details
1 Double Bed
and 1 Single Bed
Sleeps 3
398 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Superior Double Room Single Use, Balcony, Sea View
Room details
2 Single Beds
237 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Junior Suite, Balcony, Pool View (1 Adult)
Room details
1 Single Bed
398 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of AluaSoul Ibiza - Adults only - Hyatt Inclusive Collection
7.9
Good
Based on 539 verified reviews
Who stays here?
Business
0%
Couple
76%
Family
13%
Group
9%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At AluaSoul Ibiza - Adults only, guests frequently praise the welcoming staff, relaxing pool areas, and the scenic waterfront setting, while noting mixed food quality and all-inclusive value, with opinions from excellent variety to repetitive meals and limited drink inclusions.
Read moreWas this helpful?
What guests think
At AluaSoul Ibiza - Adults only, guests frequently praise the welcoming staff, relaxing pool areas, and the scenic waterfront setting, while noting mixed food quality and all-inclusive value, with opinions from excellent variety to repetitive meals and limited drink inclusions.
Rooms are generally comfortable with good beds and attractive sea or pool views, but several are dated or need maintenance, and noise from nearby bars or karaoke affects some sea-view rooms. Facilities draw praise for multiple pools, spa treatments, and terraces, though frustrations include a 6 pm pool closure, early sunbed reserving, limited parking, and some services closed or not operating in shoulder seasons. Best suited to travelers seeking a relaxed, adults-only base by the bay rather than a party-centric beachfront.
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AI-generated summary based on recent guest reviews
Facilities
Pool areas are widely liked, with several pools, spa treatments and pleasant terraces noted. Downsides include a 6 pm pool closure, early sunbed reserving, limited parking, and some services or snacks not operating in shoulder season.
Related guest reviews
8
Julie
22 Oct 2025
·
Stayed 5 nights
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
8
Juan Antonio
27 Jun 2024
·
Stayed 5 nights
la piscina cierra a las 6pm y no pudimos utilizarla. El horario es malísimo para verano.
la piscina cierra a las 6pm y no pudimos utilizarla. El horario es malísimo para verano.
6
Kiman
18 Jul 2025
·
Stayed 5 nights
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
6
JESSICA
28 Apr 2025
·
Stayed 4 nights
Servicios que se indicaban que se tendrían no estaban operativos, no se han tenido. Y contrato un todo incluido con servicios de snack en la piscina y luego no se encuentra operativo hay que dar otro servició similar
Servicios que se indicaban que se tendrían no estaban operativos, no se han tenido. Y contrato un todo incluido con servicios de snack en la piscina y luego no se encuentra operativo hay que dar otro servició similar
10
Ruth
25 Oct 2025
·
Stayed 4 nights
Had a lovely stay at AluaSoul, the hotel was really relaxing, the pool area & bar were great & the food was excellent. The room was very comfortable & we had nice view over the pool.
Had a lovely stay at AluaSoul, the hotel was really relaxing, the pool area & bar were great & the food was excellent. The room was very comfortable & we had nice view over the pool.
10
Dawn
22 Jul 2024
·
Stayed 3 nights
The hotel is very modern. The pool area is lovely with plenty of sun loungers. Food was nice, something for everyone. The only comment is the pool closes at 6 which seemed a bit early when the sun was still very high and hot. 7pm would probably be better. The room with a view of the sea was lovely.
The hotel is very modern. The pool area is lovely with plenty of sun loungers. Food was nice, something for everyone. The only comment is the pool closes at 6 which seemed a bit early when the sun was still very high and hot. 7pm would probably be better. The room with a view of the sea was lovely.
4
Mejdi
26 Aug 2023
·
Stayed 4 nights
Piscine dégueulasse pas nettoyée pleine d'algues...le sol extérieur des piscines n'est pas nettoyé non plus... Chambre sale Literie pas confortable... Les repas all inclusif dégueulasse... Je Suis choquée vu le prix de la nuit...une moyenne de 350euros la nuit...pour ce prix on s'attend à un certain niveau...et ça fait parti du groupe Hyatt... Le seul point positif s'est les salariés...les serveurs au restaurant ou au bar sont très sympathiques l'animateur aussi...et la masseuse Maria a des doigts de fée...
Piscine dégueulasse pas nettoyée pleine d'algues...le sol extérieur des piscines n'est pas nettoyé non plus... Chambre sale Literie pas confortable... Les repas all inclusif dégueulasse... Je Suis choquée vu le prix de la nuit...une moyenne de 350euros la nuit...pour ce prix on s'attend à un certain niveau...et ça fait parti du groupe Hyatt... Le seul point positif s'est les salariés...les serveurs au restaurant ou au bar sont très sympathiques l'animateur aussi...et la masseuse Maria a des doigts de fée...
8
Roger
4 May 2024
·
Stayed 4 nights
It was a great experience at Aluasoul! I only wish we had known the Spa isn’t open during off season, otherwise a great stay!
It was a great experience at Aluasoul! I only wish we had known the Spa isn’t open during off season, otherwise a great stay!
10
Mark
6 Oct 2024
·
Stayed 7 nights
Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.
Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.
8
Ruth Noelia González
11 Sept 2024
·
Stayed 7 nights
Todo muy bien, lo único no tener un parking
Todo muy bien, lo único no tener un parking
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find the hotel and rooms clean, with housekeeping praised, but several reviews mention lapses—bathroom mold, occasional cockroaches, and pool or exterior areas not well cleaned.
Related guest reviews
10
Bieke
18 May 2025
·
Stayed 4 nights
Wij hebben een fantastische vakantie gehad. Proper hotel, vriendelijk personeel, all in prima. 😀
Wij hebben een fantastische vakantie gehad. Proper hotel, vriendelijk personeel, all in prima. 😀
6
Sherelyng
30 Aug 2023
·
Stayed 6 nights
Es Cana area donde se encuentra el hotel para las personas que busquen tranquilidad ya que después de las 12AM no hay nada, es demasiado tranquilo. Si quieres más acción/diversión ir a Santa Eulalia o Ibiza. Por otro lado, el hotel no es malo pero falta más variedad en el buffet. La comida se repite. Y las habitaciones falta un poco más de limpieza.
Es Cana area donde se encuentra el hotel para las personas que busquen tranquilidad ya que después de las 12AM no hay nada, es demasiado tranquilo. Si quieres más acción/diversión ir a Santa Eulalia o Ibiza. Por otro lado, el hotel no es malo pero falta más variedad en el buffet. La comida se repite. Y las habitaciones falta un poco más de limpieza.
6
Kiman
18 Jul 2025
·
Stayed 5 nights
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
10
Dionne
29 Jul 2025
·
Stayed 6 nights
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
6
Rouzbeh
1 Aug 2023
·
Stayed 4 nights
The hotel is just fine. My Aircon was not working, took 2 days to fix it. The bathroom was dirty and mouldy when I checked in, Safe was broken and was not working. Drinks are watered down and the pool is not clean.
The hotel is just fine. My Aircon was not working, took 2 days to fix it. The bathroom was dirty and mouldy when I checked in, Safe was broken and was not working. Drinks are watered down and the pool is not clean.
4
Mejdi
26 Aug 2023
·
Stayed 4 nights
Piscine dégueulasse pas nettoyée pleine d'algues...le sol extérieur des piscines n'est pas nettoyé non plus... Chambre sale Literie pas confortable... Les repas all inclusif dégueulasse... Je Suis choquée vu le prix de la nuit...une moyenne de 350euros la nuit...pour ce prix on s'attend à un certain niveau...et ça fait parti du groupe Hyatt... Le seul point positif s'est les salariés...les serveurs au restaurant ou au bar sont très sympathiques l'animateur aussi...et la masseuse Maria a des doigts de fée...
Piscine dégueulasse pas nettoyée pleine d'algues...le sol extérieur des piscines n'est pas nettoyé non plus... Chambre sale Literie pas confortable... Les repas all inclusif dégueulasse... Je Suis choquée vu le prix de la nuit...une moyenne de 350euros la nuit...pour ce prix on s'attend à un certain niveau...et ça fait parti du groupe Hyatt... Le seul point positif s'est les salariés...les serveurs au restaurant ou au bar sont très sympathiques l'animateur aussi...et la masseuse Maria a des doigts de fée...
10
Thorsten
29 May 2025
·
Stayed 7 nights
Alles war hervorragend (die Speisen, Zimmer, Personal und Sauberkeit). Dieses Hotel hat eine sehr schöne Lage und wir würden dieses immer weiter empfehlen. Everything was excellent (the food, rooms, staff, and cleanliness). This hotel is in a very beautiful location and we would definitely recommend it to others.
Alles war hervorragend (die Speisen, Zimmer, Personal und Sauberkeit). Dieses Hotel hat eine sehr schöne Lage und wir würden dieses immer weiter empfehlen. Everything was excellent (the food, rooms, staff, and cleanliness). This hotel is in a very beautiful location and we would definitely recommend it to others.
10
Niklas
15 Oct 2025
·
Stayed 1 night
Hotel gut. Hier und da hadert es etwas mit der Sauberkeit. Personal ist nett, Anlage liegt schön direkt am Meer
Hotel gut. Hier und da hadert es etwas mit der Sauberkeit. Personal ist nett, Anlage liegt schön direkt am Meer
10
Niklas
15 Oct 2025
·
Stayed 1 night
Sauberkeit hadert hier und da etwas aber sonst schönes Hotel
Sauberkeit hadert hier und da etwas aber sonst schönes Hotel
10
joann
19 Aug 2025
·
Stayed 4 nights
Always walked past this hotel when I've been camping in ibiza and thought I'd love to stay there and it didnt disappoint. Lovely and clean, comfortable bed, air con worked really well, pool area lovely and frozen cocktails included on all inclusive. Brillaint hotel and would defijitely recommend and return
Always walked past this hotel when I've been camping in ibiza and thought I'd love to stay there and it didnt disappoint. Lovely and clean, comfortable bed, air con worked really well, pool area lovely and frozen cocktails included on all inclusive. Brillaint hotel and would defijitely recommend and return
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable, with many enjoying sea or pool views and good beds, but several are dated or need maintenance (weak AC, leaks, broken fixtures). Noise affects some sea-view rooms due to nearby venues or clattering doors; pool-view rooms tend to be quieter.
Related guest reviews
8
Julie
22 Oct 2025
·
Stayed 5 nights
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
6
Kiman
18 Jul 2025
·
Stayed 5 nights
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
10
Mémona
15 Aug 2025
·
Stayed 7 nights
Hôtel très agréable, Points positifs : piscines, personnel, qualité de la restauration Points négatifs : quelques endroits un peu vétuste (finitions des chambres à revoir, moquette dans les couloirs dans un état déplorable), wifi très instable.
Hôtel très agréable, Points positifs : piscines, personnel, qualité de la restauration Points négatifs : quelques endroits un peu vétuste (finitions des chambres à revoir, moquette dans les couloirs dans un état déplorable), wifi très instable.
10
Ruth
25 Oct 2025
·
Stayed 4 nights
Had a lovely stay at AluaSoul, the hotel was really relaxing, the pool area & bar were great & the food was excellent. The room was very comfortable & we had nice view over the pool.
Had a lovely stay at AluaSoul, the hotel was really relaxing, the pool area & bar were great & the food was excellent. The room was very comfortable & we had nice view over the pool.
10
Dionne
29 Jul 2025
·
Stayed 6 nights
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
8
Mrs JM
4 Aug 2023
·
Stayed 10 nights
Friendly, attentive and hard working staff. Modern, simple decor. Lovely pool atmosphere with some evening entertainment. Large variety of food (you just need to choose different options) pizza, spaghetti, fish, vegetarian, salads etc. Great location, but some early hour noise from party goers if you have a sea view room. However sea view is amazing.
Friendly, attentive and hard working staff. Modern, simple decor. Lovely pool atmosphere with some evening entertainment. Large variety of food (you just need to choose different options) pizza, spaghetti, fish, vegetarian, salads etc. Great location, but some early hour noise from party goers if you have a sea view room. However sea view is amazing.
10
Dawn
22 Jul 2024
·
Stayed 3 nights
The hotel is very modern. The pool area is lovely with plenty of sun loungers. Food was nice, something for everyone. The only comment is the pool closes at 6 which seemed a bit early when the sun was still very high and hot. 7pm would probably be better. The room with a view of the sea was lovely.
The hotel is very modern. The pool area is lovely with plenty of sun loungers. Food was nice, something for everyone. The only comment is the pool closes at 6 which seemed a bit early when the sun was still very high and hot. 7pm would probably be better. The room with a view of the sea was lovely.
4
Maité
1 Jun 2025
·
Stayed 5 nights
We logeerden in de junior suite met zeezicht. Helaas zijn dit naast de mooiste kamers, ook de kamers met het meeste lawaai. Heel jammer dat hier geen melding van gemaakt werd ondanks ik tijdens de boeking vermeldde 7 maand zwanger te zijn. We zaten recht boven het restaurant waar vanaf het ontbijt de muziek zeer goed te horen was, alsook tijdens het diner. Daarna hoorden we ook de animatie op straat en op de binnenplaats van het hotel tot laat op de avond omdat de traphal vlakbij onze kamer was. Van kamer wisselen was niet mogelijk. Bij het ontbijt geen vegan/lactosevrije opties, ook niet als dit aan het personeel gevraagd werd. Het bruin brood was heel vaak na een uurtje al op net zoals bepaaalde gerechten tijdens het diner. Geen gratis kraantjeswater tijdens diner halfpension, dit zou echt een basis service moeten zijn. Zeer hard bed. Onvriendelijk personeel aan de balie, nooit goeiemorgen/goedendag. Housekeeping wel zeer vriendelijk en elke dag een flesje water op de kamer. Het hotel is geen 4 sterren waard. Er werd een gesprek aangeboden na mijn klachten halverwege de week, maar dat vond dan uiteindelijk niet plaats omdat er niks kon gedaan worden aan bovengenoemde klachten. Ik had dus niet het gevoel dat het hen iets kon schelen.
We logeerden in de junior suite met zeezicht. Helaas zijn dit naast de mooiste kamers, ook de kamers met het meeste lawaai. Heel jammer dat hier geen melding van gemaakt werd ondanks ik tijdens de boeking vermeldde 7 maand zwanger te zijn. We zaten recht boven het restaurant waar vanaf het ontbijt de muziek zeer goed te horen was, alsook tijdens het diner. Daarna hoorden we ook de animatie op straat en op de binnenplaats van het hotel tot laat op de avond omdat de traphal vlakbij onze kamer was. Van kamer wisselen was niet mogelijk. Bij het ontbijt geen vegan/lactosevrije opties, ook niet als dit aan het personeel gevraagd werd. Het bruin brood was heel vaak na een uurtje al op net zoals bepaaalde gerechten tijdens het diner. Geen gratis kraantjeswater tijdens diner halfpension, dit zou echt een basis service moeten zijn. Zeer hard bed. Onvriendelijk personeel aan de balie, nooit goeiemorgen/goedendag. Housekeeping wel zeer vriendelijk en elke dag een flesje water op de kamer. Het hotel is geen 4 sterren waard. Er werd een gesprek aangeboden na mijn klachten halverwege de week, maar dat vond dan uiteindelijk niet plaats omdat er niks kon gedaan worden aan bovengenoemde klachten. Ik had dus niet het gevoel dat het hen iets kon schelen.
6
Jörg
12 Oct 2025
·
Stayed 10 nights
Zustand der Zimmer renovierungsbedürftig. (Wir haben mehrere gesehen) Personal Rezeption ist sehr förmlich, kein Lächeln keine Begrüßung, kein Verabschieden. Personal Restaurant ist sehr freundlich trotz Stress, da es immer laut und voll war. Gäste sind zu 95% Engländer. Lage super. Das Karoke-Lokal nebenan ist eine Katastrophe und raubt einem den Schlaf, wenn Mann ein Zimmer mit Meerblick hat. Besser direkt Poolblick buchen. Wir waren das dritte Mal dort und hatten sonst Poolblick. Zimmer sind dort auch leiser. In dem alten Teil mit Meerblick sind die Zimmer sehr hellhörig. Man versteht jedes Wort aus dem Nachbarzimmer.
Zustand der Zimmer renovierungsbedürftig. (Wir haben mehrere gesehen) Personal Rezeption ist sehr förmlich, kein Lächeln keine Begrüßung, kein Verabschieden. Personal Restaurant ist sehr freundlich trotz Stress, da es immer laut und voll war. Gäste sind zu 95% Engländer. Lage super. Das Karoke-Lokal nebenan ist eine Katastrophe und raubt einem den Schlaf, wenn Mann ein Zimmer mit Meerblick hat. Besser direkt Poolblick buchen. Wir waren das dritte Mal dort und hatten sonst Poolblick. Zimmer sind dort auch leiser. In dem alten Teil mit Meerblick sind die Zimmer sehr hellhörig. Man versteht jedes Wort aus dem Nachbarzimmer.
8
Jens
5 Sept 2023
·
Stayed 7 nights
einziges Problem waren klappernde Türen ansonsten ein sehr gutes Hotel.
einziges Problem waren klappernde Türen ansonsten ein sehr gutes Hotel.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as warm and helpful across the hotel, with standout staff named in several reviews. A few guests report inconsistent reception experiences, occasional oversights, or issues resolving problems such as room allocation or lost property.
Related guest reviews
10
Lourda
26 Apr 2025
·
Stayed 5 nights
Absolutely fantastic.. very friendly staff, lovely food and a great atmosphere. Will be back
Absolutely fantastic.. very friendly staff, lovely food and a great atmosphere. Will be back
4
Saher
4 May 2023
·
Stayed 5 nights
I lost my beats which cost 500$ and all they said is we didn’t see it they didn’t even check anything or the camera or they didn’t care at all espically the manager
I lost my beats which cost 500$ and all they said is we didn’t see it they didn’t even check anything or the camera or they didn’t care at all espically the manager
10
Catherine
24 Apr 2025
·
Stayed 5 nights
Super clean, incredibly helpful staff, super efficient and friendly - gave me lots of extra pillows on arrival on request. Valentina the events organiser was absolutely amazing at her job making everyone feel so welcome, so warm and friendly, and that nothing was too much trouble. She made our stay ‘super special’ with activities ranging from table tennis & water aerobics, The food was Amazing -fresh, diverse menus, lovely environment, very welcoming. Would have been great to have had water available at the evening meal. A few inconsiderate guests played their own music very loud around the pool and there was a particularly noisy, high spirited, drunk guy. This holiday destination is an absolute gem! A real treat! - made to feel so welcome & super Special! Thank you so much! x
Super clean, incredibly helpful staff, super efficient and friendly - gave me lots of extra pillows on arrival on request. Valentina the events organiser was absolutely amazing at her job making everyone feel so welcome, so warm and friendly, and that nothing was too much trouble. She made our stay ‘super special’ with activities ranging from table tennis & water aerobics, The food was Amazing -fresh, diverse menus, lovely environment, very welcoming. Would have been great to have had water available at the evening meal. A few inconsiderate guests played their own music very loud around the pool and there was a particularly noisy, high spirited, drunk guy. This holiday destination is an absolute gem! A real treat! - made to feel so welcome & super Special! Thank you so much! x
8
Julie
22 Oct 2025
·
Stayed 5 nights
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
8
Daniel
18 Jul 2025
·
Stayed 5 nights
Property was beautiful and the most of the staff were very welcoming and were truly helpful in making our trip an amazing adventure. Particularly Tomasz and Jazmin were extremely helpful in making our trip a memorable one. Could not have asked for a better place to lay my head down in Ibiza. Only thing that I found odd is that the All-inclusive that you pay for is only offered certain hours of the day which threw me off because everywhere in Central America and the Caribbean All-Inclusive is from the moment you check in until you check-out. But other than that food was amazing, rooms were nice and clean, and the views were picture perfect.
Property was beautiful and the most of the staff were very welcoming and were truly helpful in making our trip an amazing adventure. Particularly Tomasz and Jazmin were extremely helpful in making our trip a memorable one. Could not have asked for a better place to lay my head down in Ibiza. Only thing that I found odd is that the All-inclusive that you pay for is only offered certain hours of the day which threw me off because everywhere in Central America and the Caribbean All-Inclusive is from the moment you check in until you check-out. But other than that food was amazing, rooms were nice and clean, and the views were picture perfect.
10
Gemma Ama
27 Jun 2025
·
Stayed 8 nights
Really lovely hotel and all the staff were warm and welcoming for a solo traveller. Super helpful when I had questions about transport or anything else.
Really lovely hotel and all the staff were warm and welcoming for a solo traveller. Super helpful when I had questions about transport or anything else.
8
Tiwalola
3 Oct 2024
·
Stayed 2 nights
Initially the staff tried to pull a fast one by putting us in a different room smaller than the one we had booked saying because we booked via Expedia it’s the room we booked. But after a bit of back and forth we were given the right room and everything went smoothly. The pool view is a lot nicer and quieter than the sea view although the sea view is prettier in the morning. We chose the all-inclusive option and it was the best option
Initially the staff tried to pull a fast one by putting us in a different room smaller than the one we had booked saying because we booked via Expedia it’s the room we booked. But after a bit of back and forth we were given the right room and everything went smoothly. The pool view is a lot nicer and quieter than the sea view although the sea view is prettier in the morning. We chose the all-inclusive option and it was the best option
8
Crystal
24 Apr 2025
·
Stayed 7 nights
The staff were exceptionally friendly and showed great dedication to their work, which I truly appreciated. It was clear they were doing their best under the circumstances. However, it also seemed they were overworked and possibly understaffed, which may have limited their ability to consistently deliver the high level of service they’re clearly capable of. While their attitude remained positive throughout, there were occasional small oversights. Likely due to the heavy workload rather than any lack of effort or care
The staff were exceptionally friendly and showed great dedication to their work, which I truly appreciated. It was clear they were doing their best under the circumstances. However, it also seemed they were overworked and possibly understaffed, which may have limited their ability to consistently deliver the high level of service they’re clearly capable of. While their attitude remained positive throughout, there were occasional small oversights. Likely due to the heavy workload rather than any lack of effort or care
10
Mark
6 Oct 2024
·
Stayed 7 nights
Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.
Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.
6
Jörg
12 Oct 2025
·
Stayed 10 nights
Zustand der Zimmer renovierungsbedürftig. (Wir haben mehrere gesehen) Personal Rezeption ist sehr förmlich, kein Lächeln keine Begrüßung, kein Verabschieden. Personal Restaurant ist sehr freundlich trotz Stress, da es immer laut und voll war. Gäste sind zu 95% Engländer. Lage super. Das Karoke-Lokal nebenan ist eine Katastrophe und raubt einem den Schlaf, wenn Mann ein Zimmer mit Meerblick hat. Besser direkt Poolblick buchen. Wir waren das dritte Mal dort und hatten sonst Poolblick. Zimmer sind dort auch leiser. In dem alten Teil mit Meerblick sind die Zimmer sehr hellhörig. Man versteht jedes Wort aus dem Nachbarzimmer.
Zustand der Zimmer renovierungsbedürftig. (Wir haben mehrere gesehen) Personal Rezeption ist sehr förmlich, kein Lächeln keine Begrüßung, kein Verabschieden. Personal Restaurant ist sehr freundlich trotz Stress, da es immer laut und voll war. Gäste sind zu 95% Engländer. Lage super. Das Karoke-Lokal nebenan ist eine Katastrophe und raubt einem den Schlaf, wenn Mann ein Zimmer mit Meerblick hat. Besser direkt Poolblick buchen. Wir waren das dritte Mal dort und hatten sonst Poolblick. Zimmer sind dort auch leiser. In dem alten Teil mit Meerblick sind die Zimmer sehr hellhörig. Man versteht jedes Wort aus dem Nachbarzimmer.
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AI-generated summary based on recent guest reviews
Location
Waterfront setting in Es Canar is frequently praised for views and proximity to the bay and nearby eateries, though the immediate beach is described as underwhelming by some. Expect a generally quiet area with occasional nightlife noise affecting sea-view rooms and limited transport/parking convenience.
Related guest reviews
6
Jaylinn
3 Jan 2024
·
Stayed 3 nights
Inconvenient location if you are on the younger side. Staff was very unfriendly towards my friend and I upon arrival. Over priced for the experience, limited amenities. Would not recommend especially to anyone in their 20's. We loved Ibiza but this place was so unwelcoming.
Inconvenient location if you are on the younger side. Staff was very unfriendly towards my friend and I upon arrival. Over priced for the experience, limited amenities. Would not recommend especially to anyone in their 20's. We loved Ibiza but this place was so unwelcoming.
6
Sherelyng
30 Aug 2023
·
Stayed 6 nights
Es Cana area donde se encuentra el hotel para las personas que busquen tranquilidad ya que después de las 12AM no hay nada, es demasiado tranquilo. Si quieres más acción/diversión ir a Santa Eulalia o Ibiza. Por otro lado, el hotel no es malo pero falta más variedad en el buffet. La comida se repite. Y las habitaciones falta un poco más de limpieza.
Es Cana area donde se encuentra el hotel para las personas que busquen tranquilidad ya que después de las 12AM no hay nada, es demasiado tranquilo. Si quieres más acción/diversión ir a Santa Eulalia o Ibiza. Por otro lado, el hotel no es malo pero falta más variedad en el buffet. La comida se repite. Y las habitaciones falta un poco más de limpieza.
6
Kiman
18 Jul 2025
·
Stayed 5 nights
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.
10
Dionne
29 Jul 2025
·
Stayed 6 nights
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
8
Salaheddine
21 Oct 2025
·
Stayed 7 nights
Room was nice and clean. Wasn’t berry happy with the beach.
Room was nice and clean. Wasn’t berry happy with the beach.
4
REINHOLD
3 Sept 2022
·
Stayed 6 nights
Schein und Wirklichkeit: 1. Strandlage = zwischen Meer (Bootsanlegestelle) und Hotel ist eine stark befahrene Straße, 2. Textilreinigungsservice im Hotel = fahren Sie nach Santa Eularia, dort gibt es einen Waschsalon, dort können Sie selbst alles waschen, 3. Zimmer bestechen durch Aufmerksamkeiten = es gibt eine Live-Übertragung bei WC-Nutzung ins Zimmer aufgrund der oben offenen Glastüre, dies ist für den zweiten Gast im Zimmer unzumutbar, 4. Grundsätzlich heißt es hier: zuerst bezahlen, dann den bestellten Service genießen, dies gilt für Aufenthalt (gleich beim Check in), Massage (Bezahlung bei der Buchung); ein Kreditkarten-Deposit für Extras ist nicht möglich: wenn € 200 erreicht sind, muss bei der Reception wieder bezahlt werden, ansonsten kann man nichts mehr aufs Zimmer schreiben, 5. Zimmer mit Meerblick = in der Nacht wird von den umliegenden Lokalen das Altglas in den Container vor dem Hotel geworfen, gegen 5-6 Uhr früh wird der Container dann in einen LKW geleert – dann weiß man: es ist Zeit zum Aufstehen. Fazit: wir haben das falsche Hotel gewählt.
Schein und Wirklichkeit: 1. Strandlage = zwischen Meer (Bootsanlegestelle) und Hotel ist eine stark befahrene Straße, 2. Textilreinigungsservice im Hotel = fahren Sie nach Santa Eularia, dort gibt es einen Waschsalon, dort können Sie selbst alles waschen, 3. Zimmer bestechen durch Aufmerksamkeiten = es gibt eine Live-Übertragung bei WC-Nutzung ins Zimmer aufgrund der oben offenen Glastüre, dies ist für den zweiten Gast im Zimmer unzumutbar, 4. Grundsätzlich heißt es hier: zuerst bezahlen, dann den bestellten Service genießen, dies gilt für Aufenthalt (gleich beim Check in), Massage (Bezahlung bei der Buchung); ein Kreditkarten-Deposit für Extras ist nicht möglich: wenn € 200 erreicht sind, muss bei der Reception wieder bezahlt werden, ansonsten kann man nichts mehr aufs Zimmer schreiben, 5. Zimmer mit Meerblick = in der Nacht wird von den umliegenden Lokalen das Altglas in den Container vor dem Hotel geworfen, gegen 5-6 Uhr früh wird der Container dann in einen LKW geleert – dann weiß man: es ist Zeit zum Aufstehen. Fazit: wir haben das falsche Hotel gewählt.
10
Frédéric
12 Aug 2024
·
Stayed 8 nights
Très bon hôtel bien situé au calme
Très bon hôtel bien situé au calme
10
Mark
6 Oct 2024
·
Stayed 7 nights
Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.
Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.
6
Jörg
12 Oct 2025
·
Stayed 10 nights
Zustand der Zimmer renovierungsbedürftig. (Wir haben mehrere gesehen) Personal Rezeption ist sehr förmlich, kein Lächeln keine Begrüßung, kein Verabschieden. Personal Restaurant ist sehr freundlich trotz Stress, da es immer laut und voll war. Gäste sind zu 95% Engländer. Lage super. Das Karoke-Lokal nebenan ist eine Katastrophe und raubt einem den Schlaf, wenn Mann ein Zimmer mit Meerblick hat. Besser direkt Poolblick buchen. Wir waren das dritte Mal dort und hatten sonst Poolblick. Zimmer sind dort auch leiser. In dem alten Teil mit Meerblick sind die Zimmer sehr hellhörig. Man versteht jedes Wort aus dem Nachbarzimmer.
Zustand der Zimmer renovierungsbedürftig. (Wir haben mehrere gesehen) Personal Rezeption ist sehr förmlich, kein Lächeln keine Begrüßung, kein Verabschieden. Personal Restaurant ist sehr freundlich trotz Stress, da es immer laut und voll war. Gäste sind zu 95% Engländer. Lage super. Das Karoke-Lokal nebenan ist eine Katastrophe und raubt einem den Schlaf, wenn Mann ein Zimmer mit Meerblick hat. Besser direkt Poolblick buchen. Wir waren das dritte Mal dort und hatten sonst Poolblick. Zimmer sind dort auch leiser. In dem alten Teil mit Meerblick sind die Zimmer sehr hellhörig. Man versteht jedes Wort aus dem Nachbarzimmer.
10
Eva
19 Jul 2022
·
Stayed 1 night
Everything at the hotel worked very well. Your room-key is a bracelet. You have peace and quiet at the pool-area without enoying music. As I travell light, I appriciated the schampoo, conditioner and bodylotion in the room. The beach is not supernice but there is only a 15 min walk to lovely Cala Nova Beach.
Everything at the hotel worked very well. Your room-key is a bracelet. You have peace and quiet at the pool-area without enoying music. As I travell light, I appriciated the schampoo, conditioner and bodylotion in the room. The beach is not supernice but there is only a 15 min walk to lovely Cala Nova Beach.
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AI-generated summary based on recent guest reviews
Dining
Dining feedback is mixed: several guests enjoyed varied, tasty buffets and decent all-inclusive options, while many others found food repetitive or lukewarm and cocktails/drinks limited under all-inclusive. Reported quirks include limited all-inclusive hours, water not included at dinner, some snack outlets closed in shoulder season, and no late-night options.
Related guest reviews
8
Julie
22 Oct 2025
·
Stayed 5 nights
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
The staff make this hotel. So cheery and helpful in all areas. The half board option is great. The buffet is varied and really yummy. We thoroughly enjoyed it. We paid extra for all incl drinks so we could have unlimited water and wine and it was good value. Breakfast was vast too. We had a bit of a shabby room which really needs a refurb (2109). It had a separate wet room/disabled bars and the sink needed straightening and fixing. The bathroom definitely needed at least painting. Air conditioning was a bit lack lustre and not cooling very well so room was too warm. Having said this, we had a very comfy bed and a view over the pool area so we managed and i think the other rooms are quite nice (from what i could see peeking in). Pool area was nice and you can get towels for sunbeds. We would stay here again although I'm not aure my waistline could take it!
8
Daniel
18 Jul 2025
·
Stayed 5 nights
Property was beautiful and the most of the staff were very welcoming and were truly helpful in making our trip an amazing adventure. Particularly Tomasz and Jazmin were extremely helpful in making our trip a memorable one. Could not have asked for a better place to lay my head down in Ibiza. Only thing that I found odd is that the All-inclusive that you pay for is only offered certain hours of the day which threw me off because everywhere in Central America and the Caribbean All-Inclusive is from the moment you check in until you check-out. But other than that food was amazing, rooms were nice and clean, and the views were picture perfect.
Property was beautiful and the most of the staff were very welcoming and were truly helpful in making our trip an amazing adventure. Particularly Tomasz and Jazmin were extremely helpful in making our trip a memorable one. Could not have asked for a better place to lay my head down in Ibiza. Only thing that I found odd is that the All-inclusive that you pay for is only offered certain hours of the day which threw me off because everywhere in Central America and the Caribbean All-Inclusive is from the moment you check in until you check-out. But other than that food was amazing, rooms were nice and clean, and the views were picture perfect.
6
Robbie
27 Apr 2025
·
Stayed 5 nights
On the outside, the hotel looks beautiful, a clean white resort with lovely grounds and a nice pool. The real highlight, however, is the staff. Jasmine at reception was absolutely wonderful and a huge credit to the hotel. The bar staff were also very friendly and welcoming. Unfortunately, despite the nice exterior and great service, there are a lot of flaws that really let the experience down: • Drinks: Cocktails were mostly ice and sugary syrups. Even though we were on the all-inclusive plan, many drinks like ginger ale and bottled water weren’t included, which felt frustrating especially when you have to walk to the supermarket for basics like water. It really defeats the purpose of going all-inclusive. • Food: Very disappointing. It was often cold, unimaginative, tasteless, and extremely repetitive. Sometimes food appeared hot on the outside but was still frozen inside, like it hadn’t been properly heated through. We ended up paying extra for nachos at the bar just to have something decent to eat again, defeating the point of all-inclusive. • Room issues: We only received one bottle of water in our room even though there were two of us, and the espresso pods were never refilled. The shower head also didn’t work properly, which was another letdown. Would I return? Probably, simply because it’s likely the best option in the area. The resort has good enough facilities and lovely staff, but next time, I wouldn’t bother with the all-inclusive. I’d rather eat out to get de
On the outside, the hotel looks beautiful, a clean white resort with lovely grounds and a nice pool. The real highlight, however, is the staff. Jasmine at reception was absolutely wonderful and a huge credit to the hotel. The bar staff were also very friendly and welcoming. Unfortunately, despite the nice exterior and great service, there are a lot of flaws that really let the experience down: • Drinks: Cocktails were mostly ice and sugary syrups. Even though we were on the all-inclusive plan, many drinks like ginger ale and bottled water weren’t included, which felt frustrating especially when you have to walk to the supermarket for basics like water. It really defeats the purpose of going all-inclusive. • Food: Very disappointing. It was often cold, unimaginative, tasteless, and extremely repetitive. Sometimes food appeared hot on the outside but was still frozen inside, like it hadn’t been properly heated through. We ended up paying extra for nachos at the bar just to have something decent to eat again, defeating the point of all-inclusive. • Room issues: We only received one bottle of water in our room even though there were two of us, and the espresso pods were never refilled. The shower head also didn’t work properly, which was another letdown. Would I return? Probably, simply because it’s likely the best option in the area. The resort has good enough facilities and lovely staff, but next time, I wouldn’t bother with the all-inclusive. I’d rather eat out to get de
6
JESSICA
28 Apr 2025
·
Stayed 4 nights
Servicios que se indicaban que se tendrían no estaban operativos, no se han tenido. Y contrato un todo incluido con servicios de snack en la piscina y luego no se encuentra operativo hay que dar otro servició similar
Servicios que se indicaban que se tendrían no estaban operativos, no se han tenido. Y contrato un todo incluido con servicios de snack en la piscina y luego no se encuentra operativo hay que dar otro servició similar
10
Dionne
29 Jul 2025
·
Stayed 6 nights
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
Great location. Wasy beach access. My room was basic but clean and functional. Nice comfortable bed. Internet access was good. The all inclusive food was amazing. So much choice!!! I looked forward to all mealtimes. The drinks were also very good. Friendly staff too. I would definitely return.
10
Jacqueline
2 Oct 2023
·
Stayed 5 nights
We came on a girls trip and had a fantastic time. Rooms were clean and room service was great; sea view balcony views were exceptional. Pool was perfect, drinks were always available. Walking to multiple dining options, taxis, shops, and the beach. Resort food was decent, we enjoyed the breakfast and lunch. Our only wish was that there was late night dining available during late night hours. However everything else was perfect and we will be back!
We came on a girls trip and had a fantastic time. Rooms were clean and room service was great; sea view balcony views were exceptional. Pool was perfect, drinks were always available. Walking to multiple dining options, taxis, shops, and the beach. Resort food was decent, we enjoyed the breakfast and lunch. Our only wish was that there was late night dining available during late night hours. However everything else was perfect and we will be back!
4
Maité
1 Jun 2025
·
Stayed 5 nights
We logeerden in de junior suite met zeezicht. Helaas zijn dit naast de mooiste kamers, ook de kamers met het meeste lawaai. Heel jammer dat hier geen melding van gemaakt werd ondanks ik tijdens de boeking vermeldde 7 maand zwanger te zijn. We zaten recht boven het restaurant waar vanaf het ontbijt de muziek zeer goed te horen was, alsook tijdens het diner. Daarna hoorden we ook de animatie op straat en op de binnenplaats van het hotel tot laat op de avond omdat de traphal vlakbij onze kamer was. Van kamer wisselen was niet mogelijk. Bij het ontbijt geen vegan/lactosevrije opties, ook niet als dit aan het personeel gevraagd werd. Het bruin brood was heel vaak na een uurtje al op net zoals bepaaalde gerechten tijdens het diner. Geen gratis kraantjeswater tijdens diner halfpension, dit zou echt een basis service moeten zijn. Zeer hard bed. Onvriendelijk personeel aan de balie, nooit goeiemorgen/goedendag. Housekeeping wel zeer vriendelijk en elke dag een flesje water op de kamer. Het hotel is geen 4 sterren waard. Er werd een gesprek aangeboden na mijn klachten halverwege de week, maar dat vond dan uiteindelijk niet plaats omdat er niks kon gedaan worden aan bovengenoemde klachten. Ik had dus niet het gevoel dat het hen iets kon schelen.
We logeerden in de junior suite met zeezicht. Helaas zijn dit naast de mooiste kamers, ook de kamers met het meeste lawaai. Heel jammer dat hier geen melding van gemaakt werd ondanks ik tijdens de boeking vermeldde 7 maand zwanger te zijn. We zaten recht boven het restaurant waar vanaf het ontbijt de muziek zeer goed te horen was, alsook tijdens het diner. Daarna hoorden we ook de animatie op straat en op de binnenplaats van het hotel tot laat op de avond omdat de traphal vlakbij onze kamer was. Van kamer wisselen was niet mogelijk. Bij het ontbijt geen vegan/lactosevrije opties, ook niet als dit aan het personeel gevraagd werd. Het bruin brood was heel vaak na een uurtje al op net zoals bepaaalde gerechten tijdens het diner. Geen gratis kraantjeswater tijdens diner halfpension, dit zou echt een basis service moeten zijn. Zeer hard bed. Onvriendelijk personeel aan de balie, nooit goeiemorgen/goedendag. Housekeeping wel zeer vriendelijk en elke dag een flesje water op de kamer. Het hotel is geen 4 sterren waard. Er werd een gesprek aangeboden na mijn klachten halverwege de week, maar dat vond dan uiteindelijk niet plaats omdat er niks kon gedaan worden aan bovengenoemde klachten. Ik had dus niet het gevoel dat het hen iets kon schelen.
8
Pauline
25 Oct 2024
·
Stayed 2 nights
It’s beautiful to the eye and very relaxing. The pool areas are lovely but the staff on reception need to be a bit more pleasant and the food is poor for a 4 star. If they got the food and running of the restaurant sorted it would be amazing.
It’s beautiful to the eye and very relaxing. The pool areas are lovely but the staff on reception need to be a bit more pleasant and the food is poor for a 4 star. If they got the food and running of the restaurant sorted it would be amazing.
6
Matthew
6 Sept 2025
·
Stayed 7 nights
Plenty of noise from outside the hotel. A little underwhelmed by the hotel itself. All inclusive food was pretty poor on the whole.
Plenty of noise from outside the hotel. A little underwhelmed by the hotel itself. All inclusive food was pretty poor on the whole.
6
Lisa
10 Oct 2023
·
Stayed 7 nights
Beautiful hotel, fabulous location, clean comfortable room, great aircon and spacious pool area but unfortunately all inclusive food and drink poor.
Beautiful hotel, fabulous location, clean comfortable room, great aircon and spacious pool area but unfortunately all inclusive food and drink poor.
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AI-generated summary based on recent guest reviews
6
Christian
2 weeks ago
·
Stayed 1 night
Staff were really friendly. Rooms are looking worn out, obviously cheap fittings and furnishings used as looking very tatty. Lots of leaks on ceilings. AC not very effective. Food was acceptable but for the most part pretty standard. Not worth the room rate I am afraid.
Staff were really friendly. Rooms are looking worn out, obviously cheap fittings and furnishings used as looking very tatty. Lots of leaks on ceilings. AC not very effective. Food was acceptable but for the most part pretty standard. Not worth the room rate I am afraid.
6
Georgia
3 weeks ago
·
Stayed 10 nights
Stayed for 10 nights and had 3 nights of no hot water in the room, this was an issue in the whole hotel. When raised staff were dismissive of the issue. We booked half board and had lunch a couple of times at the pool bar. Food was great throughout the stay however the staff were extremely rude and accused us of not paying/giving our room number (which we did). This was an error on the bar staff, when they realised it was their error we never received an apology. Overall we had a nice holiday, but would not recommend or return to AluaSoul due to the rude staff.
Stayed for 10 nights and had 3 nights of no hot water in the room, this was an issue in the whole hotel. When raised staff were dismissive of the issue. We booked half board and had lunch a couple of times at the pool bar. Food was great throughout the stay however the staff were extremely rude and accused us of not paying/giving our room number (which we did). This was an error on the bar staff, when they realised it was their error we never received an apology. Overall we had a nice holiday, but would not recommend or return to AluaSoul due to the rude staff.
10
Anthony William
24 Jun 2026
·
Stayed 5 nights
Enjoyed this hotel from the moment I walked through the front door. The reception staff were friendly and helpful and quickly booked us in. I had a suite, which was perfectly spacious and clean. It was nice to see a pod coffee machine in the room. Food at the hotel was great, plenty of variety and always fresh. Plenty of entertainment going on throughout the day. The two entertainment staff were crazy!! The bar staff worked tirelessly to keep everyone's glasses filled. I had access to an area reserved for guests who had booked certain type rooms. This had plenty of loungers and it own pool. Was a great hotel for a relaxing holiday.
Enjoyed this hotel from the moment I walked through the front door. The reception staff were friendly and helpful and quickly booked us in. I had a suite, which was perfectly spacious and clean. It was nice to see a pod coffee machine in the room. Food at the hotel was great, plenty of variety and always fresh. Plenty of entertainment going on throughout the day. The two entertainment staff were crazy!! The bar staff worked tirelessly to keep everyone's glasses filled. I had access to an area reserved for guests who had booked certain type rooms. This had plenty of loungers and it own pool. Was a great hotel for a relaxing holiday.
10
Jimmy
24 Jun 2026
·
Stayed 3 nights
Perfect, it's a quiet place, very respectfull, we loved it so much !
Perfect, it's a quiet place, very respectfull, we loved it so much !
6
Alexus
23 Jun 2026
·
Stayed 5 nights
The room was beautiful! However, when checking in my agent did not tell me the difference it would be if I charged my card EURO or USD, which was strange because I came with a group and the other agents explained that to them. So I basically paid more for mine. Antonio at the bar was lovely, loved his service. The food was a 3/10 I didn’t enjoy it at all however, Mexican night was really good.
The room was beautiful! However, when checking in my agent did not tell me the difference it would be if I charged my card EURO or USD, which was strange because I came with a group and the other agents explained that to them. So I basically paid more for mine. Antonio at the bar was lovely, loved his service. The food was a 3/10 I didn’t enjoy it at all however, Mexican night was really good.
FAQs about AluaSoul Ibiza - Adults only - Hyatt Inclusive Collection
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Does the property allow pets?
Pets are allowed in specific rooms only, with a fee of EUR 50 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 12:00 AM, and check-out is at 12:00 PM. Late check-out may be available for a fee of EUR 30, subject to availability.
Are airport shuttle services available?
Shuttle services are available within 500 meters for a surcharge, but specific pricing details are not provided.
What accessibility features does the property offer?
The property has limited wheelchair accessibility, including some accessible facilities. However, detailed accessibility features are not specified.
Where is the property located in relation to key landmarks?
The property is located in Santa Eulalia del Rio, on the boardwalk, just 0.1 km from Playa de Es Canar and 1.1 km from Punta Arabi Hippy Market. It is approximately 27.1 km from Ibiza Airport.
Does the property have a swimming pool?
Yes, there are 2 outdoor swimming pools available for guests. The pools are operational seasonally, but specific hours are not detailed.
Have a question?
Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 16 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Business details
Property registration number H-PM-1503 // H-PM-2671
- Pet fee: EUR 50 per pet, per night
- Service animals are exempt from fees
- Late check-out fee: EUR 30 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Swimming pool
Room service
Tour desk
Housekeeping
Safe-deposit box
Activities
Swimming pool
Beach (nearby)
Pool indoor
Pool outdoor
Live music
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Services
Tour desk
Housekeeping
Safe-deposit box
Luggage storage
24-Hour Front Desk
Bingo
General
Room service
Restaurant
Sauna
Massage
Solarium
Spa & wellness centre
Adults only
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Internet
Free wi-fi