New Welcity Yugawara

The room and reception were wonderful, and the staff provided excellent, hospitable service. However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board. A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time and location. Given how fast the bus was going, you may also want to ask them for the best spot to stand so the driver can see you clearly.

部屋が綺麗でした

急遽予約をしたのですが、スタッフの方の丁寧な接客とお風呂がよかったです。快適に過ごせました

スタッフの対応が非常にわるかったです。

お風呂がとても良かったし、ホテル全体も綺麗にしてした。皆さん親切でとても居心地が良かったです。2日目チェックアウト後も丸一日お風呂も無料で使えて滞在できるのは他にないサービスでとてもありがたいです！