Hotel Blue Malecón

The service was terrible, they never had change, the restaurant and jacuzzi weren't working, the TV never worked in four days, and the hot water didn't work for two days.

Small Room/No parking

Las fotos son otra cosa en la realidad, no hay shampo, una sola barrita de jabon para 3 dias, el olor a humedo es insoportable, la ropa de cama en 3 dias nunca fue cambiada, sientes que hay animales en la cama y se te pasan a la piel, el papel de baño es tan delgado que no lo puedes tocar, me hicieron un cargo adicional al ingresar supuestamente por el cambio de dolar, el internet fallaba, no hubo luz un un dia que regresé durante 2 horas, los amigos de la recepción creo que hacen un buen trabajo educados y muy atentos,

No parking

No nos dieron parqueo, tocó dejar en la calle el vehículo, y en una ocasión nos fueron a despertar a las 11:30 pm para moverlo, las habitaciones sino les falla el televisor les falla el aire acondicionado, lo único bueno es que fueron muy amables. No regresaría al lugar.

The room was filthy and tobacco smelled very small place

Las fotos son otra cosa en la realidad, no hay shampo, una sola barrita de jabon para 3 dias, el olor a humedo es insoportable, la ropa de cama en 3 dias nunca fue cambiada, sientes que hay animales en la cama y se te pasan a la piel, el papel de baño es tan delgado que no lo puedes tocar, me hicieron un cargo adicional al ingresar supuestamente por el cambio de dolar, el internet fallaba, no hubo luz un un dia que regresé durante 2 horas, los amigos de la recepción creo que hacen un buen trabajo educados y muy atentos,

This place should not be on Expedia! Horrible experience, staff rude and stubborn. Also the place is not safe at alll. Additionally the bedsheets are not clean, the manager came and sprayed some fragrance just to help out with the smell as apparently rained that day, Toilet paper was wet and he refuses to change it, Please do yourself a favour, and don’t book this hotel!!!!

Horrible, nunca pasaron hacer el aseo, la cama era de madera y estaba rota, lo que provocaba que el colchón se hundiera. No descansamos nada. Pésima experiencia

Room was filthy tobacco smelled

Never shall stay again in this hotel full of mosquitoes dirt dust disorder rooms very small uncomfortable bathroom too smalll and dirty

The service was terrible, they never had change, the restaurant and jacuzzi weren't working, the TV never worked in four days, and the hot water didn't work for two days.

El baño muy pequeño

Small Room/No parking

The front desk staff was very nice and attentive but the hotel in general is very lacking and needs upgrade. The bathroom in my hotel room was incredibly small, a reasonably-sized person could barely fit in there. Also, the mattress in my room was old and deformed and should had been replaced. On the website it states that breakfast is offered in the hotel but that was not the case when I stayed there. Overall, I wouldn’t recommend anyone to stay in this hotel beyond 2 or 3 days max, not really worth it.

Great location on the Malecon. We had a nice room with a balcony and ocean view. But the main stand out point was the staff. All 3 gentlemen at the front desk were outstanding. Very responsive, polite and knowledge. We will be back

Todo bien excepto por el baño que era demasiado pequeño (mas pequeño que los de los cruceros sin ventana)

It was very quiet, internet, YouTube, space to exercise in the room.

No fue una buena experiencia, el aire acondicionado no funciono, el tv tampoco

Horrible, nunca pasaron hacer el aseo, la cama era de madera y estaba rota, lo que provocaba que el colchón se hundiera. No descansamos nada. Pésima experiencia

No nos dieron parqueo, tocó dejar en la calle el vehículo, y en una ocasión nos fueron a despertar a las 11:30 pm para moverlo, las habitaciones sino les falla el televisor les falla el aire acondicionado, lo único bueno es que fueron muy amables. No regresaría al lugar.

The property is in an unsafe area. The rooms are nothing like the photos. They are scammers. I changed hotel immediately without sleeping a night. I was sent an email that i would be refunded. Still no refund a month later. Very disappointed

The service was terrible, they never had change, the restaurant and jacuzzi weren't working, the TV never worked in four days, and the hot water didn't work for two days.

Wonderful staff. Geronimo was amazing. I will return again

Customer service oriented!

Es lamentable que no haya tenido disponibilidad de habitación, incluso después de haber confirmado la reserva.

The front desk staff was very nice and attentive but the hotel in general is very lacking and needs upgrade. The bathroom in my hotel room was incredibly small, a reasonably-sized person could barely fit in there. Also, the mattress in my room was old and deformed and should had been replaced. On the website it states that breakfast is offered in the hotel but that was not the case when I stayed there. Overall, I wouldn’t recommend anyone to stay in this hotel beyond 2 or 3 days max, not really worth it.

Great location on the Malecon. We had a nice room with a balcony and ocean view. But the main stand out point was the staff. All 3 gentlemen at the front desk were outstanding. Very responsive, polite and knowledge. We will be back

My stay was okay. I am 84 year senior, with rather poor health and unable to walk without a cane or sometimes without human support. It is not advisable for me to stay by myself. My son was to arrive the same evening originally from Chicago, but his Spirit Airline flight at Ft Lauderdale, FL, got cancelled and he could not arrive. I was very nervous and worried about my health. I requested the front desk attenant, Felix to contact the owner and let me seek another accomodation where someone who would watch over my health. I summoned lot of courage and nervously stayed all by myself for one more night, since Felix said he could not conract the owner. (When I saw that he was there, I couldn't move fast enough to catch up with him and talk). I informed Felix that I would have to leave the Hotel next morning (because of my precarious health condition) and requested to arrange to refund unused sum of money I had paid in advance (money was paid for stay from Dec 21 to Dec 28, and I was vacating the room on Dec 22nd). I HAVE NOT RECEIVED ANY REFUND. Unfortunately, I was told by Hotel.com that the owner does not want to comply with my request. To me, it seems that he is behaving like a greedy human being, with no decency; who wants to hold on to easy money he happened to have obtained from a helpless old man.

This place should not be on Expedia! Horrible experience, staff rude and stubborn. Also the place is not safe at alll. Additionally the bedsheets are not clean, the manager came and sprayed some fragrance just to help out with the smell as apparently rained that day, Toilet paper was wet and he refuses to change it, Please do yourself a favour, and don’t book this hotel!!!!

The manager and staff were great and helpful.

The property is in an unsafe area. The rooms are nothing like the photos. They are scammers. I changed hotel immediately without sleeping a night. I was sent an email that i would be refunded. Still no refund a month later. Very disappointed

Great location on the Malecon. We had a nice room with a balcony and ocean view. But the main stand out point was the staff. All 3 gentlemen at the front desk were outstanding. Very responsive, polite and knowledge. We will be back

Buena ubicación, pero es pequeño y tiene mala atencion al cliente.

This place should not be on Expedia! Horrible experience, staff rude and stubborn. Also the place is not safe at alll. Additionally the bedsheets are not clean, the manager came and sprayed some fragrance just to help out with the smell as apparently rained that day, Toilet paper was wet and he refuses to change it, Please do yourself a favour, and don’t book this hotel!!!!

On the Expedia app it states that breakfast is included, but it's not true.

The service was terrible, they never had change, the restaurant and jacuzzi weren't working, the TV never worked in four days, and the hot water didn't work for two days.

The front desk staff was very nice and attentive but the hotel in general is very lacking and needs upgrade. The bathroom in my hotel room was incredibly small, a reasonably-sized person could barely fit in there. Also, the mattress in my room was old and deformed and should had been replaced. On the website it states that breakfast is offered in the hotel but that was not the case when I stayed there. Overall, I wouldn’t recommend anyone to stay in this hotel beyond 2 or 3 days max, not really worth it.