One Platt Apartments Financial District

They were a lot of positives, there was a lot of space for the apartment we booked. It looks as though we were upgraded from a one bedroom to a two bedroom, which was super nice. Especially traveling with the kids. The kitchen area was more than sufficient. Plenty of storage space. It was clean. The area was very walkable. And there was excellent parking within a block of the hotel. I would stay again. I only had two drawbacks. 1. When I attempted to call the hotel, I kept getting rerouted to a call center. And they had no information about the local hotel at all (like does the kitchen have an oven? – No it does not. It has like a microwave air fryer thing.) or can someone give me directions to the hotel door? GPS is sending me somewhere incorrect…or lastly, where do we pull over to unload luggage? 2. While I was aware that there was no parking at the hotel, (and I had booked a parking spot very close by) I was not aware that there was absolutely nowhere to pull over to unload baggage. You quite literally had to block the street. And it was a single lane, one way, busy street. also, signage is literally just the sign on the door. There’s no large sign at this location.(so you really have to look.)

Loved the apartment as it was spacious and bright with all the mod cons you need. Staff were so nice and helpful and the set up for getting clean towels and toilet rolls worked perfectly. The roof top seating was a bonus. Definitely recommend.

The rooftop was quite nice.

We had a great stay at Sonders. The apartments were great and served our family of 6 well. Quite spacious for a New York hotel- especially given the location! Any issues we had the hotel took care of immediately. My children loved the lounge and the pool table on the second floor. We were in town for a family wedding so this was a nice place to hang out in the evenings together opposed to all cramming into one apartment. There is a grocery store across the street that was pricey, but Manhattan isn't a place you can save money :). We just made sure to grab some veggies and breakfast food to have on hand for slower mornings and veggie intake after our endless pizza slices! Rooftop was also a nice place to take in the sights and hang out.

Great property. Had warnings about noise on the confirmation email but we found it no nosier than other NYC locations. Great location and feels safer than other parts of manhattan. Great to have access to full kitchen shared communal spaces.

Very nicely decorated. Very friendly and helpful staff. Apartment looked really nice and clean. Sofa bed a bit dated and not the most confortable as looks as if it needs to be fixed. Nice bedroom. Gym and courtesy room beautifully decorated . By memorial 9/11 and underground. Shops and restaurants around. I would come back!

We had 4 in a unit on the 14th floor - great size space and was a blessing to have 2 baths. There is construction next door right now, so the mornings can be a little noisy, but it never bothered us too much as we were out the door exploring the city pretty early every day. Roof deck is awesome - We'd go up and have coffee most mornings. Central to so much there, and plenty of subway stops within a few blocks, so pretty easy to get anywhere.

The place looks better in the pictures. Some of the furniture was worn, and the cleaning wasn’t up to the highest standard either. All of the towels showed signs of use and had some stains. The heating wasn’t working when we arrived. We reported the issue, and after three hours with no response, I contacted them again—they only offered an extra blanket?! It was 14°C throughout the entire flat. After more back and forth, they finally provided us with another apartment. On the other hand, they did supply tea, a dishwasher tablet, kitchen towels, and toilet paper. Unfortunately, they ran out of coffee on Monday and couldn’t provide any until Friday. The kitchen had basic cookware, cutlery, plates, and glasses. On the second floor, the working area is very pretty and peaceful. There’s also a pool table for some fun. The rooftop was closed, but even so, it’s a very small area and quite noisy due to the pipes. Overall, the location is great with easy access to Wall Street. Since everything looked brand new in the pictures, I was slightly disappointed.

No house keeping. Garbage chute was locked. Night manager had poor communication skills.

Mostly a great stay thank you. Great location. Noisy till wee hours at night but nothing you can do about that I suppose. Gym was great. Staff was super helpful and friendly. The only concern was that I was told twice that there would be an extra bed in the closet but there wasn’t - seemed to be a disconnect between off-property 800# reps and on-property staff. Felt like a bait and switch at first or could’ve been honest misunderstanding but was rude awakening for sure. Overall though great stay other than that

Unfortuanatly I can't leave a good rating for this Hotel because I had a huge cockroach in my bathroom and had to move the apartment. Apparently that wasn't quite unusual. One staff member was very helpful and nice but the others almost made fun of me being afraid of the cockroach. I can't recommend this apartment.

we arrived to our place and it was disgusting. we asked the cleaner to clean the room again, she came in mopped the floor and lint rolled the couch. there was crumbs still everywhere, floor was dirty and sticky, the bathrooms weren’t clean and the beds as well.

The apartment was not cleaned well, the pull out bed was unusable, the bathtub did not drain properly.

Room was clean and really spacious. Kitchen well equipped. Location is amazing - with Fulton St a couple of minutes walk away the whole of manhattan, including JFK airport, is very easily accessible

Staying at the Sonder at One Platt was pleasant BUT it could have been cleaned better prior to our arrival. The floor seemed to be swept just in the general open areas. Pet hair & thick dust under bed, around toilet and in corners. Overall nice facility. If I wasn't under extreme stress I wouldve requested a cleaning.

It was a good stay overall, the room is a good size for Manhattan and the Financial District a good area to explore from. A good benefit to have the small kitchenette in the room and sitting area with TV. The room was clean, the communal areas and entrance not quite so good. The roof terrace was a bit unkept, but for October we weren't going to spend long up there anyway (not as good as the photo suggests). There was a small issue with the access code on arrival, but it got sorted. Manhatta restaurant with brilliant views is worth a visit, just around the corner.

Clean and spacious, good location and all amenities

No soap to wash hands in bathrooms. Room was clean, bathrooms could’ve been cleaned better. The bathroom lotion was already opened along arrival.

Very good location, easy connections to downtown and Brooklyn. Spacious room, lots of storage, well equipped kitchen. However, the room was not really clean, there were chunks of dust in the corners. Bathroom needs renovation, especially the shower - it was almost impossible to adjust water temperature and the sink drain got clogged each time. And then on our final day we discovered a huge dead cockroach on the floor next to the sofa... After several calls to the customer service and promises to come and clean it, nothing was done. Sonder staff on site said that since we're checking out in the morning they are not going to do anything.

We found a cucarouch and they did not even offer to clean the room

The apartment is spacious and nice. We only had a tv in the living room. There was not one in our bedroom. Whenever we went to use the sink in the bathroom the water got backed up in the sink and the same thing when you took a shower. When we took a shower we basically had a full tub full of water by the end of the shower. I didn’t feel clean after my shower. The light in our bedroom has a short in it so it would randomly go out or come on. There was a huge party outside our room at night. Too loud for what I’m paying. There should not be issues like this with an apartment/hotel.

Great location by the seaport and so well connected to different subway lines. There are lots of food shops and restaurants nearby which was really handy and the kitchen in the apartment had everything we needed. The apartment was a bit “old” and tired with peeling cupboards and marks on the walls. The staff were polite but not particularly engaged. When we checked in they didn’t even say the usual “have a good stay” they just told us to look at our email for instructions on how to access the room. Aside from that they ignored us. Be aware it is VERY noisy and the earplugs are useless. The traffic noise is constant but there is also construction going on all round the apartment block so there is noise from that too. Most of the time this is blocked out by the incredibly noisy air con in the apartment. A definite overload of sound!

The photos are fairly deceptive - the apartment is really poorly lit. There’s lights in the hallway, the bathroom and one tiny light in the living area/kitchen. And NO ceiling light in the bedroom. There’s a lamp in each which do not light the place sufficiently. So the time when you’re in the room is awkwardly dark. The A/C in the apartment - 2 of them - are really loud. The surrounding area is really good though. But that’s just New York I guess. There’s always good food. There’s some good bars. And the shops are not far. App service- all cleaning/contact with wonder is through the app. Which is ok and fast and responsive. Though when I asked for a nearby grocery store they suggested something 6 miles away even though there was something across the street (hadn’t found it yet) and then another store about a mile away. So gotta take some of the app information/city guide stuff with a large grain of salt. The place is clean and the facilities in the room are good - though the shower is poor. Not much water and the drain drains really really slowly.

Clean; lighting needs to be switched to warm throughout instead of cool, which is too bright; mattress too firm — like a brick; noisy due to construction outdoors.

The apartment was huge and well equiped. A washing machine and dryer would have been the icing on the cake. Would recommend for longer stays. Close to the subway which was clean, safe and cheap. Walking distance to the Brooklyn Bridge and the Staten Island ferry etc

Apartment is pretty big, but dated. Washroom is old and bed is pretty hard

The room had multiple lights with dead bulbs. The table legs were broken. I had to move a lamp near the table just to be able to see. The bathroom cabinet would not close completely. The lavatory cabinet was chipped with a lot of water damage. The bathroom sink drained very slowly. On the plus side, the kitchen was sufficient and the AC (PTAC) worked - even if it was loud.

Room was clean and really spacious. Kitchen well equipped. Location is amazing - with Fulton St a couple of minutes walk away the whole of manhattan, including JFK airport, is very easily accessible

Please keep in mind that this is an apartment-hotel, not a typical hotel which would provide daily housekeeping and other amenities. That being said, the unit we reserved was a 2BR/2BA unit that had a full kitchen and plenty of storage space. I think the condition of the unit seemed a bit worn as the cabinet doors to the bathroom vanities were rather water damaged in certain parts. The water pressure from the water conserving shower heads was a bit low and the shower drains in the primary bathroom was rather slow and water pooled quite often. The unit was reasonably clean, but I could definitely see dust/dirt on some baseboards, especially behind the bathroom doors when you closed them. Furthermore, some of the towels seemed a bit worn. That being said, the bed linens were clean and of a reasonable thread count. One thing to note was that there was construction in the adjacent property and it was quite loud. The windows are not particularly well insulated against sound and construction noises could be heard throughout the night. Bring earplugs if you are a light sleeper. Not sure how long construction will continue to go on here, but it is something to consider before staying at this property. The unit provided ample space for our family of 5 and I would consider staying here again since it was a pretty convenient walk to the subway from this location and there were a number of dining options close to the building as well as 7-11 one street away and a grocery store nearby.

Not the place issue, but there was construction next door so it was noisy during the day. But if you are there to be a tourist, it doesn’t affect you too much as you are not there during the day. Family of 4 (2 teenagers), so good to have the separate rooms for everyone to have personal space. Easy to navigate to public transport..

I’ve stayed at various Sonder locations multiple times, including both this one and the one near Battery Park, so I’m quite familiar with the rooms. I specifically booked a room with a couch bed, but when I arrived, I was given a room with only a couch. I don’t make mistakes like this when booking, so it was clearly an error on their part. When I asked to switch rooms to avoid having to sleep on the floor, I was told that no rooms were available, even at their other location. There wasn’t even a rollaway bed to offer. Instead, they gave me an air mattress that was dirty and had a hole in it, so I couldn’t use it. In the end, I had to sleep on the couch, which was incredibly uncomfortable. I ended up pulling a muscle in my back, completely ruining my trip. Given this experience, I will no longer be staying at Sonder.

They were a lot of positives, there was a lot of space for the apartment we booked. It looks as though we were upgraded from a one bedroom to a two bedroom, which was super nice. Especially traveling with the kids. The kitchen area was more than sufficient. Plenty of storage space. It was clean. The area was very walkable. And there was excellent parking within a block of the hotel. I would stay again. I only had two drawbacks. 1. When I attempted to call the hotel, I kept getting rerouted to a call center. And they had no information about the local hotel at all (like does the kitchen have an oven? – No it does not. It has like a microwave air fryer thing.) or can someone give me directions to the hotel door? GPS is sending me somewhere incorrect…or lastly, where do we pull over to unload luggage? 2. While I was aware that there was no parking at the hotel, (and I had booked a parking spot very close by) I was not aware that there was absolutely nowhere to pull over to unload baggage. You quite literally had to block the street. And it was a single lane, one way, busy street. also, signage is literally just the sign on the door. There’s no large sign at this location.(so you really have to look.)

My very first day of arrival, the sink in the bathroom wasn’t working properly. I reached out to them and inform them of the situation, it took 2 days to finally get in resolved. I had to keep asking for towels because they don’t clean your room unless you pay for it. I received attitudes when they finally delivered my towels by ringing the bell at my door and throwing my towels at the door. This was the worse experience ever!!! I will never stay at this hotel again

Checked in 8pm after a long day of travel. Staying 5 days, we booked a Superior One-Bed. Spacious and fully equipped kitchen. Lots of room to spread out. A great area, Fulton St Subway well connected with various lines. Good local market. Close to Brooklyn Bridge, Wall St, Financial District, Stone St etc. However we had issues with our room. Firstly, it room didn’t live up to the images on the website. The furniture, cabinets etc were damaged and very tired. Sonder keeps up with decorations, but not so much furniture and fittings. Asked reception about an alternative room and initially offered a move to a different property which was unusual. Didn’t want to move elsewhere and then offered a slightly different room which we agreed would be ok. Asked to see the room to check condition, make sure it was worth swapping. The response was we'd have to cancel the existing room and move without seeing it. We then couldn’t swap back to our original as it would be "inconvenient to housekeeping…" Receptionist not prepared to budge, regardless of reasoning. Left with a dilemma of moving to another room and possibly get something worse, or sticking with the existing having to live with it. Getting late, needing to buy groceries and get something to eat, we opted to keep the original though mot pleased that inconveniencing housekeeping is a greater priority than guest satisfaction. Sonder need to re-furbish the rooms and re-think its policy on room changes!

it’s a great setup, and the hotel staff is very helpful. The people who answer questions in the app are also great.

Comfortable, spacious, accommodating, professional and friendly staff.

Mostly a great stay thank you. Great location. Noisy till wee hours at night but nothing you can do about that I suppose. Gym was great. Staff was super helpful and friendly. The only concern was that I was told twice that there would be an extra bed in the closet but there wasn’t - seemed to be a disconnect between off-property 800# reps and on-property staff. Felt like a bait and switch at first or could’ve been honest misunderstanding but was rude awakening for sure. Overall though great stay other than that

Bad service that’s all I can say

The staff was absolutely phenomenal - friendly and helpful. One of our party got food poisoning and another rolled their ankle, and the staff went above and beyond to help us in our hour of need. Thank you!

Hotels.com have been wonderful. Sonder have been absolutely terrible. Rude woman on reception when we arrived. Snatched phone off my daughter as we couldn’t get online to checkin. Broken sofa bed. Room changed which was worse as it was unclean, damaged bathroom furniture, faulty plug sockets which sparked. Stained bedding and towels. Industrial sounding AC in bedroom. AC didn’t work in lounge. Uncomfortable sofa bed. Complained but never saw a manager, just unhappy looking staff in a cubby hole for a reception. Booked a superior room. The only thing superior was the price. No mirror, toilet roll holder broken, hooks on wall broken, horrible odour, the only good thing was one member of staff - Susan who tried her best, alone on our first night. Have spent my entire trip trying to sort out this mess. Avoid Sonder

Perfect location to get around everywhere. Fulton street (the local subway station) is one of the best connected stations in the city. Lower Manhattan is easily walkable

Really ideal for a business trip to New York. Round the corner from Fulton station. Local amenities great. Super comfortable bed and great shower. Pretty much everything you need. Room was maybe a little tired but honestly, I’m booking next time I come in a few weeks.

Great value property with loads of space in a good location close to subway, restaurants and nyc attractions such as 911 memorial and Staten Island / Statue of Liberty ferries

We loved our stay at Sonder on One Platt. It was way bigger than we expected it to be and super comfortable. Really close to the subway, grocery store and lots of restaurant/ bars. We would definitely stay there again.

The apartment was huge and well equiped. A washing machine and dryer would have been the icing on the cake. Would recommend for longer stays. Close to the subway which was clean, safe and cheap. Walking distance to the Brooklyn Bridge and the Staten Island ferry etc

Room was clean and really spacious. Kitchen well equipped. Location is amazing - with Fulton St a couple of minutes walk away the whole of manhattan, including JFK airport, is very easily accessible

Excellent. Everything is close . This hotel has an excellent location.

Excellent location in Wall Street/FIDI. Good location for an NYC stay, with that additional extra space for a city break. Jonathan

Great place for families. Large comfortable rooms. Close to subway.

I stay at the Sonder apartments when I am in New York, I find them to be a great quiet location with easy access to Brooklyn and the financial district. Rooms have kitchens as well and lots of supermarkets/general starred in the area. Will be back again

Great people, easy check-in (tho costs extra for early check in), spacious, great room service!

ME and my boyfriend stayed for 3 nights in the one bedroom apartment it was amazing and clean and offered room service. we enjoyed our stay !