City Lodge Hotel Hatfield, Pretoria

The only place we stay at in Pretoria. The rooms are clean, staff is friendly, parking is safe, and there are lots of restaurant and shopping options within a few feet. We tried the hotel restaurant for the first time and were less than impressed. The food wasn't good and neither was the service. We probably won't eat there again. Other than that everything is great. Shout out to the parking security team who always remember us and treat us like family!

The room was Vernice and clean, staff was super friendly. The driver for the shuttle to the airport was a gentleman!

Pool from 8th floor looked not too clean bird poop all over windows. Not bad but a touch up would be nice to upgrade hotel

Clean place and the staff are always exceptional good

Friendly check in staff , asked for a late check out of 1pm and granted by the friendly check in gentleman. However on the check out date, a very unfriendly patronising gentleman came to my door asking me to move out and that the latest check out is 12noon. Despite me explaining to him that i was offered a 1pm check out, he was having non of it and went as far as stating that housekeeping will be in at 12noon to strip my room ready for someone checking in at 1pm; this was at 11.50am, and i was still to bath. I took the quickest bath and made it to reception at 12.04pm. Fortunately the gentleman who checked me in was around, and i asked both of them why the harassment. The gentleman who checked me in kindly apologised and told me that my room had been somehow allocated to someone last minute. I asked the other gentleman why he said i was lying when his colleague next to him was there to explain that he had indeed offered me the late check out. I've stayed in this hotel a few times and have always enjoyed a good service except this time with the gentleman virtually kicking me out of the room in 10minutes. I have no problem complying if changes happen to change a complementary late check out due to new booking needs, but i feel the way this was actioned with no warning was wrong.