Premier Inn Inverness Centre - River Ness

This is a rundown property. Needs lots of repairs all around the property. In the bathrooms, they don’t have Roy’s rolls of toilet paper that sheets of toilet paper. The dispenser was clogged up in our room. Every way you look property looks rundown. One terrible pillow per person Internet slow as molasses. Maybe worth US$75 per night. Parking nonexistent basically.

Hi, the hotel and room were nice. Breakfast was standard. I had a river view room but that came with a lot of additional noise from talking and cars outside. I had to park several blocks away so keep that in mind. Plenty of restaurants and bars in walking distance.

Difficulty in reaching parking. It is a restricted zone for energy-efficient vehicles.

We had a lovely stay at the Premier Inn Inverness. Conveniently located in the city centre near the River Ness and walking distance to shops and restaurants. Very handy to have parking available on-site too! Clean, comfortable and quiet

Clean room, central location.

It's located in the heart of downtown, room is clean. But I was disappointed that I didn't get a river view room. That was the reason I booked this hotel at the first place.

There was nobody available to greet us in the lobby or check us in and it was not immediately clear how to reach anyone. We tried to check ourselves in using a kiosk but it did not take international cards so we were out of luck. We waited for several more minutes until a staff member came out of the office and checked us in. We asked about dinner and they said they just sat their last table at 8:30 so could not seat us. It was 8:32 and we had waited several minutes so would have been in on time if we were checked in more promptly. Their suggestion was the local Tesco grocery store or suggested that most restaurants were open until 10. This was not the case, as most restaurants closed at 9. We had to wander around for awhile with very little availability for food. There was a dirty dusty window ledge, multiple stains on the carpeting and bedside table, and seemed like the bathroom trash had not been taken out. While staff is available to buzz 24 hours, it was bizarre that no one was in the lobby when we got back from dinner and you could walk right in without using your key card past 10 pm. It just felt unsafe. Otherwise, the staff was friendly, the beds were comfortable, breakfast was sufficient, it was a nice walkable area and it was quiet but we were so turned off by the check in process that we would not stay again.

Only thing one wants is a clean comfortable room..right?! What we got was a room with everything covered in dust and windowsills full of dead flies. Contacted the hotel customer relations about the situation we encountered and they sent us to the booking company!!! They took no responsibility for what happens in their hotel!!!!!.

The location was perfect; we had a view of the river and could walk across one of two bridges to access restaurants and pubs that were only a few minutes away. There is a grocery store literally out the back door of the hotel, which was super convenient. We opted out of the buffet breakfast and decided on the continental but we were a little disappointed in the options available for the price we paid. The room itself was clean and comfortable, lots of good lighting and our window looked out over the river, but we found the bed quite firm and only had one pillow each (also quite firm, and thin). This might be a perfect scenario for some people, for us is was a little uncomfortable. The staff were very friendly and accommodating.

Property from the outside does not look great. Rooms are clean. Very friendly staff though.

We had a lovely stay at the Premier Inn Inverness. Conveniently located in the city centre near the River Ness and walking distance to shops and restaurants. Very handy to have parking available on-site too! Clean, comfortable and quiet

It was a good stay. The hotel outside walkways, halls, room hallways, stairs are pretty dirty, HOWEVER, our room was very nice. Very clean, very comfy, modern. Very friendly helpful staff.

Room was clean and good size. Walkable to your pick up, restaurants and coffee shops. Continental breakfast was okay but for the price paid, not sufficient quality and variety.

Sleeping Room was quite tired. Bedside charging ports were damaged - hanging on the wall. No safe in bedroom. Bathroom recently renovated, very nice. Bathroom floor very very wet (flooding) during a shower. Restaurant was clean and new. Breakfast buffet was quite nice. Food was very good. Bedroom climate was was very nice, room was very quiet.

Room could use an update

It's located in the heart of downtown, room is clean. But I was disappointed that I didn't get a river view room. That was the reason I booked this hotel at the first place.

Booked bigger room and not available. AC was not working. Staff was going to send fan, no fan sent. Staff at front desk was rude and not ready to listen.

Excellent location very convenient for restaurants and shopping. Nice large room.

Great shower

This is a rundown property. Needs lots of repairs all around the property. In the bathrooms, they don’t have Roy’s rolls of toilet paper that sheets of toilet paper. The dispenser was clogged up in our room. Every way you look property looks rundown. One terrible pillow per person Internet slow as molasses. Maybe worth US$75 per night. Parking nonexistent basically.

Hi, the hotel and room were nice. Breakfast was standard. I had a river view room but that came with a lot of additional noise from talking and cars outside. I had to park several blocks away so keep that in mind. Plenty of restaurants and bars in walking distance.

Very friendly and helpful staff. The room was amazing. Very spacious and clean. The food was good. I really enjoyed my stay. Highly recommend.

Room was clean and good size. Walkable to your pick up, restaurants and coffee shops. Continental breakfast was okay but for the price paid, not sufficient quality and variety.

Great location and staff are friendly

Booked bigger room and not available. AC was not working. Staff was going to send fan, no fan sent. Staff at front desk was rude and not ready to listen.

There was nobody available to greet us in the lobby or check us in and it was not immediately clear how to reach anyone. We tried to check ourselves in using a kiosk but it did not take international cards so we were out of luck. We waited for several more minutes until a staff member came out of the office and checked us in. We asked about dinner and they said they just sat their last table at 8:30 so could not seat us. It was 8:32 and we had waited several minutes so would have been in on time if we were checked in more promptly. Their suggestion was the local Tesco grocery store or suggested that most restaurants were open until 10. This was not the case, as most restaurants closed at 9. We had to wander around for awhile with very little availability for food. There was a dirty dusty window ledge, multiple stains on the carpeting and bedside table, and seemed like the bathroom trash had not been taken out. While staff is available to buzz 24 hours, it was bizarre that no one was in the lobby when we got back from dinner and you could walk right in without using your key card past 10 pm. It just felt unsafe. Otherwise, the staff was friendly, the beds were comfortable, breakfast was sufficient, it was a nice walkable area and it was quiet but we were so turned off by the check in process that we would not stay again.

Very understanding staff that went out of their way to help. Perfect location to walk around the city.

Bad service for breakfast.

The location was perfect; we had a view of the river and could walk across one of two bridges to access restaurants and pubs that were only a few minutes away. There is a grocery store literally out the back door of the hotel, which was super convenient. We opted out of the buffet breakfast and decided on the continental but we were a little disappointed in the options available for the price we paid. The room itself was clean and comfortable, lots of good lighting and our window looked out over the river, but we found the bed quite firm and only had one pillow each (also quite firm, and thin). This might be a perfect scenario for some people, for us is was a little uncomfortable. The staff were very friendly and accommodating.

Staff was ok, just seemed not well trained in checking in

Pleasantly exceeded expectations. Unfortunately the young lady checking us in wasn’t friendly or helpful.

Very friendly and helpful staff. The room was amazing. Very spacious and clean. The food was good. I really enjoyed my stay. Highly recommend.

It was a good stay. The hotel outside walkways, halls, room hallways, stairs are pretty dirty, HOWEVER, our room was very nice. Very clean, very comfy, modern. Very friendly helpful staff.

Great location and staff are friendly

Very centrally located. I am a runner. The River Ness is outside the front door and you can run or walk by the river both ways on both sides. There are may bridges and places to cross. Many restaurants within 5 minutes walk. We went to Zizzi's on the other side of the river for dinner. Breakfast is good. Liked staying here. Inverness left a great impression.

Excellent location very convenient for restaurants and shopping. Nice large room.

Very understanding staff that went out of their way to help. Perfect location to walk around the city.

The location was perfect; we had a view of the river and could walk across one of two bridges to access restaurants and pubs that were only a few minutes away. There is a grocery store literally out the back door of the hotel, which was super convenient. We opted out of the buffet breakfast and decided on the continental but we were a little disappointed in the options available for the price we paid. The room itself was clean and comfortable, lots of good lighting and our window looked out over the river, but we found the bed quite firm and only had one pillow each (also quite firm, and thin). This might be a perfect scenario for some people, for us is was a little uncomfortable. The staff were very friendly and accommodating.

Shops nearby

Great location for staying in Inverness Bed was comfortable and shower was nice.

Hi, the hotel and room were nice. Breakfast was standard. I had a river view room but that came with a lot of additional noise from talking and cars outside. I had to park several blocks away so keep that in mind. Plenty of restaurants and bars in walking distance.

We had a lovely stay at the Premier Inn Inverness. Conveniently located in the city centre near the River Ness and walking distance to shops and restaurants. Very handy to have parking available on-site too! Clean, comfortable and quiet

Room was clean and good size. Walkable to your pick up, restaurants and coffee shops. Continental breakfast was okay but for the price paid, not sufficient quality and variety.

Very centrally located. I am a runner. The River Ness is outside the front door and you can run or walk by the river both ways on both sides. There are may bridges and places to cross. Many restaurants within 5 minutes walk. We went to Zizzi's on the other side of the river for dinner. Breakfast is good. Liked staying here. Inverness left a great impression.

Sleeping Room was quite tired. Bedside charging ports were damaged - hanging on the wall. No safe in bedroom. Bathroom recently renovated, very nice. Bathroom floor very very wet (flooding) during a shower. Restaurant was clean and new. Breakfast buffet was quite nice. Food was very good. Bedroom climate was was very nice, room was very quiet.

There was nobody available to greet us in the lobby or check us in and it was not immediately clear how to reach anyone. We tried to check ourselves in using a kiosk but it did not take international cards so we were out of luck. We waited for several more minutes until a staff member came out of the office and checked us in. We asked about dinner and they said they just sat their last table at 8:30 so could not seat us. It was 8:32 and we had waited several minutes so would have been in on time if we were checked in more promptly. Their suggestion was the local Tesco grocery store or suggested that most restaurants were open until 10. This was not the case, as most restaurants closed at 9. We had to wander around for awhile with very little availability for food. There was a dirty dusty window ledge, multiple stains on the carpeting and bedside table, and seemed like the bathroom trash had not been taken out. While staff is available to buzz 24 hours, it was bizarre that no one was in the lobby when we got back from dinner and you could walk right in without using your key card past 10 pm. It just felt unsafe. Otherwise, the staff was friendly, the beds were comfortable, breakfast was sufficient, it was a nice walkable area and it was quiet but we were so turned off by the check in process that we would not stay again.

Bad service for breakfast.

The location was perfect; we had a view of the river and could walk across one of two bridges to access restaurants and pubs that were only a few minutes away. There is a grocery store literally out the back door of the hotel, which was super convenient. We opted out of the buffet breakfast and decided on the continental but we were a little disappointed in the options available for the price we paid. The room itself was clean and comfortable, lots of good lighting and our window looked out over the river, but we found the bed quite firm and only had one pillow each (also quite firm, and thin). This might be a perfect scenario for some people, for us is was a little uncomfortable. The staff were very friendly and accommodating.

Hi, the hotel and room were nice. Breakfast was standard. I had a river view room but that came with a lot of additional noise from talking and cars outside. I had to park several blocks away so keep that in mind. Plenty of restaurants and bars in walking distance.

Very friendly and helpful staff. The room was amazing. Very spacious and clean. The food was good. I really enjoyed my stay. Highly recommend.

Room was clean and good size. Walkable to your pick up, restaurants and coffee shops. Continental breakfast was okay but for the price paid, not sufficient quality and variety.