Hotel Plaza Naco

Esta muy bien, tranquilo y el gimnasio es el mas grande del pais.

The staff was courteous, fast and easy check-in and check-out, clean rooms, nice pool, and great location!

During our stay at this property the elevators were having a malfunction during the all period. It was necessary to use the "service" one without any formal signaling, very specifically on the third floor.; in some cases the waiting time was around 5 to 7 minutes. One of the elevators was working so so... with the risk to get trapped in (it happened to my daughter). Several times we used the stairs to go up and down (7 floor) to avoid wasting time. The room shower did not work properly it was needed to be changed. Not a good experience.

Breakfast was not included even though it should have been according to the option selected when booking. Only 1 elevator working and 20 minutes for checking-out due to system failure.

Quality price it’s a good option. The Gym is great. Right at aplaza Naco, very convenient.

Excellent and professional staff. Very attentive. Rooms are clean. Close to commercial area, shops, banks, restaurants, waking trails. Gym membership to a professional, well equips gym across the street.

For a quick city visit is good. Small pool. Not much to do in the hotel or the area

The room was clean, had lots of parking with security, staff was very friendly and nice.

Well: Staff, Cleanliness, Location, Parking. Betters: Bathroom faucet are old and have oxide. Food is damn expensive, also the bar charge me different prices for the same drink, one day I pay $350 Bombay Gin Tonic, next day $475!!!

During my last 3 visits the elevator service is interrupted because one or the two elevators is (are) broken. It is very inconvenient because you need to use the service elevator.

Very clean rooma

Muy mala experiencia, el check in no fue agradable, adicional había una fuga en el lavamanos de cual nunca se ocuparon, no hicieron limpieza un día, las toallas olían mal, un día el servicio entró a la habitación sin consultar y yo estaba acostado en la cama, la verdad fue un momento muy incomodo para mi porque me acababa de vestir y casi me ven sin ropa. La verdad una experiencia que no repetiría, cero recomendado ese hotel

The hotel is all good, they have the comfort that is needed and the staff is very friendly, the cleanliness is good, the only bad thing is that the sheets and pillows have a bad smell, and even more so the pillows are like dirty sweat.

the room was clean as well as the whole hotel. friendly staff and the amenities were great. nice pool area and the breakfast was fantastic. everything was perfect

It was a great stay for one night. Beds sheets were stained. It was okay. No complaints

Have been many times to Santo Domingo.Well located extremely safe and the room extremely clean.I was able to book this two hrs before aboarding and received the confirmation immediately. Very good price compared to other hotels in this city. I highly recommend this his location and upscale services.

Por primera vez quiero reportar mala experiencia . El baño tiene cabellos en el piso y no colocaron sellos de seguridad en inodoro para garantizar limpieza del bañk. Ruido extremo permanente desde las 7:00 am de empleados lo cual no me ha permitido descansar como deseaba. La alarma programada para las 6 am . Mi estadía no fue satisfactoria .

el hotel es todo bien ,tienen la comodidad que se nesecita y el personal muy amable es , en la limpiesa es buena , lo unico malo es que las sabanas y almuadas tienen mal olor , y mas las almohadas como a sudor a sucio

Nice clean hotel

Very clean and well situated.

It was a great stay and the room was beautiful and huge. It was only one night so I didn’t get to explore as much. It was a little out from the hotel but the drive was nothing compared to how nice the room was.

Room was big and nice

Rooms are too humid

Room is very comfortable and spacious, very clean.

Room was very nice, clean & spacious

This is a very good business hotel. Located in a very good neighborhood in Santo Domingo. Good service. Big comfortable rooms.

No mini fridge in room. Ice machines don’t work and toilet constantly refilling tank.

No warm water in shower.

The first night we arrived at room 817, which was damp and smelled musty. Most of the outlets didn’t work. The air conditioning didn’t work either, so they moved us to room 717. In the meantime, I had complained about several things, like the wet floor where it kept raining inside and they didn’t put up any sign to warn people. The breakfast was awful— the eggs were burned, the glasses were dirty. Since I had such a bad experience during those days (from the 22nd to the 29th) and I missed my flight, they gave me the option to book again so things could be better. They moved me to room 1121, where the kitchen was dirty with coffee stains and the dishwasher had marks. When they changed my room, I told them with the condition of 3 things: my safe box, extra towels, and a blanket. All the rooms were damp and smelled bad. I couldn’t go out the next day because they didn’t install the safe box, and I couldn’t leave my documents secured. And to top it all off, there was no hot water. That day they moved me to 1109, which was even worse—hahaha—no hot water, the AC was broken, the noise from the AC was horrible, and the smell was unbearable. Finally, they moved me to 1205, which was one of the better rooms, but the shower didn’t work well and the tap water wasn’t hot.Honestly, they tried to be accommodating, but there were so many bad things.I’m 100 percent sure that the hotel’s humidity can cause respiratory problems because my daughter got sick. My eyes were hurting.

The staff is friendly and the shower is great. The elevator situation is terrible. Prepare to wait. The windows in the rooms do not open & there is no fan to suck air out of the bathroom. The whole room steams up when you shower-and if someone makes a #2 in the toilet: there are no fans anywhere to suck air out of the room or bathroom and no windows that open-it's disgusting. They also like to rip their customers off with taxis. The taxi guy will set you up for 1500 or 2500 pesos to take you somewhere. The same ride if you use any of the ride share apps or call for your own taxi would be 3-400 pesos. It's a hustle that is disrespectful to hotel guests. They count on Americans & other foreigners not knowing any better so they rip them off with excuses like, well the guy we call is safe so you have to pay more. Its a shakedown. They have the gall to charge about 25-30 US dollars for the breakfast buffet that didn't look very appealing--in an area surrounded by a ton of restaurant options. Do you know how far 30 dollars should go in the D.R.? Again: they disrespect their customers by charging such high prices for food. Be warned: The hotel will charge you $50 if a friend comes to visit you-even if its for just a few minutes in the morning. The location is great. The staff is incredibly friendly, the room was quite clean, and they do try to accommodate special requests. They charge about $100 a night for a room. There are much better values for less money in the D.R.

Everyone is very nice and helpful.

Nothing wrong with the property, but the reception staff was extremely rude, and the though the reservation was arranged by Expedia to be paid at the end of the stay, they charged it beforehand to "secure" the room, and charged it again at check in. The first charge is has not been reversed to my account yet and it is still showing "in transit". Keep away from people who does not respect your money and use deceptive marketing to lure you in.

The staff was pleasant but the check in process was very slow. It was even slower when we had to change room as the first one didn't include a safety box. Other than that it was ok. Thank you.

Took two hours to check in and half hour after that to get our room key.

Front desk team are superb!!!

The service was excellent! The entire staff made us feel welcome and the assisted us with every outside excursions we did. The hotel taxi Hector, Miguel and Jose had great customer service. Especially Hector. I already started recommending him to friends i know going to Santo Domingo. I’m very satisfied with my experience there.

El personal siempre es muy amable y busca solucionar las peticiones que se les hace

The staff is not at all friendly. They don't know how to talk to customers. Multiple pleas to provide towels to the room were left on deaf ear. The room cleaning cleaned the room but forgot to place any towels in the room. When asked for the same, they didn't help us after saying that they would. The receptionist doesn't know how to apologize for inconvenience. When we said the above inconvenience we faced during the checkout, all we were told was that the room was paid for and we are good to go. Very bad experience this time.

We stayed here because it was close to the concert venue we were attending. Friendly staff very helpful, safe area to walk to and front venue.

Tardaron en Check in, no había agua caliente y regadera ni tan limpia

Located in a very convenient area, closed to shopping centers and major roads.

Excellent location

Have been many times to Santo Domingo.Well located extremely safe and the room extremely clean.I was able to book this two hrs before aboarding and received the confirmation immediately. Very good price compared to other hotels in this city. I highly recommend this his location and upscale services.

Great location

Perfect location

An absolutely beautiful property. I would stay here again. In a safe part of the city to. Lots of security. Friendly staff also.

Central to everything in the city!

We stayed here because it was close to the concert venue we were attending. Friendly staff very helpful, safe area to walk to and front venue.

This is my third time at this Radisson in Santo Domingo. There’s no reason to stay anywhere else. For what you pay, there is no better bargain. Beautiful lobby, very nice staff, and close to a lot of good dining options. It’s also just about a 10 minute Uber ride from the big mall. And by the way, that Uber ride is basically like $2.50. Incredibly affordable.I’ve stayed at other hotels in the city that are much more expensive, but like I said, there’s no reason to. And the staff was even nice enough to let me check out a couple of hours later. Definitely coming here again. Thank you, Radisson Santo Domingo!

Centrally located, closed to amenities, friendly staff.

Que el precio no va acorde a lo que se ofrece. No hay variedad en el Buffete de desayuno todos los días (los seis días que estuve) fue lo mismo e incluso desde el miércoles eran menos opciones y se agotaron varias cosas y no la repusieron

Nice hotel! Clean, great breakfast and staff.

The hotel is ok, the breakfast is not included $17 , the menu in the resturant for dining is limited and expensive, the are options outside

the room was clean as well as the whole hotel. friendly staff and the amenities were great. nice pool area and the breakfast was fantastic. everything was perfect

Nice and clean room. The breakfast was not good. Food was cold. We ate out of the hotel

Although the property has a decent shell, I would be remiss not to leave a review. Check-in was fine, the front desk people were nice. The room was decent, however, the blinds were faulty and hard to open and close. The door had a handle that was incredibly hard to turn to open. We called for assistance and were told to pull harder for both issues. The room didn’t have a fridge, we were told they removed all of the refrigerators to buy new ones in the future. I had meds that needed to be refrigerated, and although they said they would hold them for me, i wasn’t comfortable doing that.The breakfast buffet was located in a hot area (no ac) I was literally afraid to eat the food because at 8am, it looked like it had been out since 6am in a hot room. The egg guy was great, he cooked me fresh eggs, but i would never eat there again. In the late evening I was told the restaurant was open and I ordered a chicken soup. It tasted like seafood. I immediately dumped it, and decided to just end there. Again, the place is decent but i wouldn't stay again.

I want to say a big thank you to the staff at the Radisson Hotel Temy gave us exceptional Service, Freddy and Francisco was wonderful and welcoming. the breakfast buffet was divine and we enjoyed our time there. I will definitely be recommending friends to stay here.

Staff was polite and helpful, breakfast buffet and bar was good.

Well: Staff, Cleanliness, Location, Parking. Betters: Bathroom faucet are old and have oxide. Food is damn expensive, also the bar charge me different prices for the same drink, one day I pay $350 Bombay Gin Tonic, next day $475!!!

Poca variedad en el desayuno Buffete y muy caro