Universal Hotel Castell Royal

Reception areas were immaculate and the staff so warm and friendly. Such a simple process accompanied with a glass of champage or orange juice to wind down with and take in the hotel information. We had a seaview room and it was exactly that. Not just a glimpse like you get at some hotels but an unobstructed 180° view which also included a view over the pool. Our room was spacious and spotlessly clean with a full range of toiletries, hairdryer, fridge, water jug, glasses and free to use safe. The balcony had a table, chairs and a drying rack. Outside the room there was recycling pods and on each even numbered floor the was a free to use chilled freshwater fountain. The dining room was well laid out with plenty of room to sit comfortably and flexible enough to accommodate any group size. Staff were on hand to take drinks orders and clear tables and did so in a most polite, polished and efficient manner. The food at every meal time was excellent. There were plenty of options to cater for all tastes and dietary requirements with a variety of fresh cooked to order items each meal time too. Drinks by the pool were served to your sun lounger from the bar or alternatively there is a beach bar just a matter of yards away. Beach sun loungers and towels all available to hire for a very reasonable day or weekly rate. Overall we had a wonderful 5 night stay and wouldn't hesitate to return and recommend to all.

Staff was exceptional

We had a good time at this hotel. It was clean But not much to do in the evenings. Food was ok, we took full board which was added with no cost to the nightly rate. You get what you paid for. With a car we were able to drive the island but it is to big so lots of driving time.

I had a great stay at this hotel. The staff were friendly and helpful throughout my visit. The room was comfortable and well-equipped, with a beautiful sea view that really stood out. Breakfast offered a good variety and was fresh each morning. The cleaning service was consistent and kept everything spotless. I’d definitely recommend this place for a relaxing stay.

Great location. Clean rooms. Friendly staff