Moonlight Suites - Houston/George Bush Int'l Airport

This property is spartan, recently remodeled and value-priced, and has one in-room whirlpool tub suite, which I booked for this stay. Room was clean, well lit, and typical for this tier and operator. The tub was deep, but is rather small compared to other operators’ choices for jacuzzi suite use; jets were clean, powerful, and filled rapidly with good temperature control, it was yelp-hot and chest-deep in 5 mins or so! Management is traditional, very visible and vigilant. If you are expecting a warm, and inviting experience, with pleasant and helpful staff, book elsewhere - do not expect the staff to be helpful in resolving matters with reservations such as name differences due to marriage; after my use of the word “husband”, with my male gender, and birth name on ID not matching the reservation paid for on a card in my married name, I was denied check-in, turned away with threats to call the police, and being told “we will not do this here”, closing and locking the lobby window and four people ignoring me completely. Support had to intervene to force them to allow me to check in after being told to verify the updated info. Understandable but unpleasant and very upsetting without Support’s intervention.

The room was in poor condition, with a strong humidity odor throughout. Additionally, the bed sheets had not been changed prior to our arrival.

Staff was rude called me at 10 am to tell. Me it was almost time to check out and at breakfast it was only cereal and milk and dutchess honey buns so no they do not have breakfast plus at 8 am the staff told me check out is at 11am again like they were ready for me to go but it was a clean room tho but the staff is horrible oh and u can't have pets or visitors even if it's door dash 😡 so I'll give them a rating of 1 and a half star just cause the rooms were clean but I will never ever book this hotel again

extremely clean and the staff was very helpful and friendly!

We felt very unwellcomed. The staff was not very friendly. They watched us all the time. The breakfast was the a joke. It was one of the worst experiences at a hotel. Never will go back.